Ok. Nice location and decor. Massage not that good, but it was a relaxing setting. I will try here…read moreagain in the future. It may have just been an off day. They were prompt with my appointment a few weeks ago.

I rarely leave negative reviews, but I feel this situation deserves to be shared as a form of…read morefeedback. I scheduled a last-minute massage after dealing with a severe knot in my neck that was causing headaches. I was genuinely looking forward to this appointment more than any massage I've ever booked. I even excitedly arrived 15 minutes early and proceeded to show the front desk my confirmation text to check in. Unfortunately, they could not locate my appointment in their system and had no idea why. I was told there must have been a double booking because another client had also scheduled the same time slot. I received a brief apology and was simply sent on my way. To drive there, show a confirmed appointment, and still be turned away with no solution or compensation was extremely disappointing. The error was theirs, yet nothing was offered -- not a discount, not a reschedule priority, not even a small gesture like a gift card. I feel like good customer service isn't about being perfect -- it's about how a business handles a mistake. In this case, they did nothing, and that's why I won't be returning.

Went in for a lash fill and she did an awesome job!! A lot of lash artists won't fill others' work…read morebut she did and she really did an amazing job on my lashes. One of my favorite sets so far. She's super nice and her room is so cute.

First time getting a manzillian. Mary's beside manner was over the top. I was nervous at first,…read morebut Mary made the experience very comfortable. There are no words for how much I am pleased with the results. Should have done this years ago.

Last minute appointment- lovely natural nails at the end. Fast, friendly, and effective with my…read morenatural nails. They were super flexible with partner coming in for walk in pedicure while I had manicure previously scheduled. Beautiful shaping of previously unshaped nails. Will definitely be back for mani/pedi and will take visiting family wiener they have time!

The worst nails I've ever had done. Do not recommend and will not be going back…read more Appointment was rushed. Nails thick and clumpy.

This place is a little gem Hidden in Kanawha City . The…read moreoutside looks like normal building but it's really an oasis in the making . I have not tried all the services but the ones I have tried have been great . They offer everything from manicures to micro blading . The one complaint I was when they were running 45 min behind and didn't tell me . I let them know they should inform clients when that happens . The following times I have been there they call Or tell me when they are running behind or when they can take me earlier . You can get your hair done there and spray tans, facials and massages . I love that they run specials . They offer water to their customers and have ample parking . It's easy to check out when your done and there is a room to relax while your waiting . This room is a lounge and separate from the rest of the service rooms . I hope this business stays in business and they continue to grow . So glad I found this place . I highly recommend Brie for manicures/pedicures and Erica for massages and facials .

I haven been going to Serendipity Spa and Salon for about 8 years, mostly for regular hair cuts…read morethat keep me looking my best on TV! Recently I have started getting pedicures as I am diabetic with neuropathy in my feet! It's important to keep my feet healthy!!! The staff here is friendly and professional! The owners are kind and community minded! It's a nice relaxing atmosphere at a very convenient location! I highly recommend!!!

Pooped in after work for a deluxe pedicure and dip on my nails. First of all, one of the best…read morepedicures I've ever had! That leg/foot massage was fantastic after a day of work. Cherry did an amazing job on my nails! She took her time and made sure everything was even and looked exactly how I wanted. I only waited 15 mins or so as a walk in. Clean environment. Parking is slightly limited but I think there's the option for side parking also. 10/10!!! This is officially my new nail place!

Very nice nail salon! Professional, experienced and client friendly! Beautiful nails and the best…read morepedicures anywhere! Give them a try. I wouldn't go elsewhere!

I wish I would have read the reviews before going in. I had long nails when I went in. They sanded…read morethem down to little nubs. Then charged $65 for that, I'm never going back.

They butchered my girlfriend's nails so bad it had her in tears. Overpriced and poor quality…read more Definitely not going back.

Lisa was great. I hadn't had acrylic nails for about a year and a half. She was super sweet and…read morefast. She asked if I wanted extra shiny nails so I said yes! She put a chrome powder on them and I thought they turned out beautiful. Will definitely be back!

when you go to the nail spa and ask for a reg dip nail they will ask if you want a gel nail hybrid…read more SAY NO!!!!! They will say it has a much more natural look!!! IT LOOKS THE SAME!!! The difference in price is $30. I paid $65 for nails that look so regular!! $65 is the cost of a full acrylic set and she got nail polish on me. This is the third time I have over paid for a service and wasn't even happy with it!!!