I have to say it again this time my experience at this location really made me mad sat here wait…read morefor at-least 30 minutes absolutely slow service at the drive thru one of the worst locations I ever been to. Might as well purchase my whole entire Christmas shopping list the rate of the service here.

Store staff great. Pharmacy staff and service the worst. I'm never going back!! Already stopped Rx…read morethere previously. Vaccines just a disorganized mess. Never going back!!

I wish I could give this location 0 stars…read more My visit on 7/14/2026 reminded me exactly why I stopped shopping at Ulta two years ago. As soon as my cousin and I walked in, we were greeted politely by the employees at the front. However, once we made our way into the store, the experience completely changed. A blonde, white woman who appeared to be a manager (this was around 4:30-5:00 p.m.) repeatedly stared at us as we walked through different aisles. At one point, I stopped to smell a body mist. I looked up and noticed two employees watching my cousin and me. When I made eye contact, they continued to watch us. I then noticed another employee on the other side of the aisle, stocking merchandise while also keeping an eye on us. Altogether, there were three employees two Black women and one white woman who seemed to be monitoring us throughout our visit. To make matters worse, we were asked if we needed help every few minutes. While I understand that customer service is part of the job, the constant attention, combined with being watched throughout the store, made it feel like we were being profiled rather than assisted. I am not a thief. I am a paying customer who came in to shop like everyone else. Being made to feel suspicious simply for browsing was disrespectful and uncomfortable. Unfortunately, this experience confirmed why I had not returned to this location in two years. I will not be shopping at this Ulta again, and based on this experience, I have no interest in visiting any Ulta location in the future. That's why y'all work in retail and have nothing better to do with your time

Grace did my brow wax today at Ulta. I will definitely be going back to her…read more I walked in to book an appointment later this afternoon but could've done it super fast online! Grace was super detail oriented and ensured I loved my wax before I left her chair. She preserved my arch and structure and cleaned me up. Pain free and pretty. I felt like a new woman!

This Sally's always has pleasant and helpful employees to help the non-hairstylists choose…read moreproducts. I never brought a brush that cost over $5 but I really wanted a Denam styling brush. With my coupon, sallys membership and an additional $5 off my purchase, I got the brush for $4! It's worth joining the beauty club. This particular Sally's has a wide variety of products for hair type, stylist tools and manicures tools. This place will definitely be My go to beauty supply store. Oh! I love the generic brand. Comparable ingredients to certain name brand hair products, same quality, cheaper price.

Very knowledgeable show me multiple items very nice lady took her time with me didn't rush thoughread more

They literally never answer the phone but you have to have an appt otherwise there is no one at the…read morestore. We have tried calling for weeks. We also tried to stop in to make an appt without success.

I don't know what happened to this store but all of a sudden it's impossible to get through to…read morepharmacy. They're slow to fill a prescription, screw up all the time and it's impossible to call. Every time you call there are always three people or more in front of you and it never seems to get better even if you wait an hour or more. I gave up and started going to another Walgreens, avoid this one at all costs!

This Walgreens gets worse and worse every time I go. The pharmacy hangs up on you when they busy…read moreand have no customer service. No one is every at the register, could have walked out with stuff on many occasions. Do better.

This chk out area seems to be a bit confused. No one asked if helped was needed for a period, no…read moregreeting when we stepped up to the register. No courtesy bag for a online p up, just in hand?! That's ridiculous to me. In addition the escalators are broke. There needs to be better service and more consideration.

This is about the credit card which they talked me into getting over christmas. They gave me $3000…read morelimit which I didn't need but figured it would help my debt to credit limit ratio with a large mostly unused balance. I bought about $150 of stuff and paid it off that month. They kept sending me non-stop emails to use my account. Several months later I lost my debit card. While waiting for a new one I used my JC Penny card for small grocery items and a local uber ride. Right away they FROZE MY CARD. I went through a long procedure to get it unfrozen. Then I used it for another short uber ride and $10 of groceries. They said their was "suspicious" activity on my account and froze it again. How is a $20 local uber ride from my house suspicious??? How is $10 of groceries at a local store SUSPICIOUS??? This kept on with EVERY SINGLE PURCHASE MARKED AS SUSPICIOUS, A FROZEN CARD, AND LONG IGNORANT PROCEDURES TO UNFREEZE. I'M DONE WITH THIS EFFING CARD. WHAT IS WRONG WITH THESE PEOPLE??? WHAT OTHER COMPANY FREEZES YOUR CARD FOR EVERY SINGE 10 OR 20 LOCAL PURCHASE? EFFING IDIOTS.

What we're not going to do is rewrite what happened to make this sound like a scheduling…read moremisunderstanding or a communication issue on my end. That was never the issue. Screenshots attached. I spoke directly with Dr. Hank before traveling from Boston about my follow up and additional treatment so it could be handled during the same visit. I then arrived and found out he was not there. Your office told me he was in training and couldn't get out of it. Dr. Hank later told me he had a plumbing emergency at home. Those are two completely different explanations, and that's exactly why this felt misleading. Dr. Hank's text that "if travel and provider availability are important factors to you" is frankly absurd. Travel and provider availability should be important factors to every patient. That is not some unreasonable or unique concern of mine. Whether a patient is local or flying in, clear communication about who will be available and what to expect is basic professionalism. There are plenty of aesthetic practices that can perform these treatments. That is not the point. This was a follow up related to treatment I had already done with Dr. Hank, which is exactly why I flew in. Trying to reframe this as though I should simply go elsewhere completely misses the issue. As someone who also works in healthcare, I find the nonchalant handling of this especially concerning. Aesthetic practice or not, patients still deserve honesty, continuity, clear communication, and respect for their time. What's most concerning is not that something came up. It's the inconsistent explanations, the dismissive response, and the attempt to minimize a very valid complaint instead of just owning what happened. That's not a misunderstanding. That's poor communication and poor customer service.

Customer service is 10 out of 10 Dr Hank walked me through…read moremy treatment plan and made me feel very comfortable!!

I used to be a huge fan of Yankee candles until I got a Bath & Body Works candles as a gift. I was…read moreso impressed with how the scent accentuated through the house that I had to reconsider my choices. A big reason I loved Yankee is because you could get large candles. However, I realized it's more about quality than quantity! I would rather have a 14.5 oz candle that you can smell as soon as you walk in my house than a 22 oz candle you can barely smell standing next to it.

Bath & Body Works at White Marsh Mall disappointing to shop there. When you enter and start…read moreshopping, you are abruptly approached to look at other items. Horrible. That's not how I shop anywhere! If you like a Fragrance, Soap, or Candle, you better buy several, because it won't be there to buy again. The Company retires it. I knew something was changing with this store. It's sad and disappointing.

This place was very professional. The esthetician was very sweet, caring and did an excellent job…read more She didn't rush me and took her time to do the skin care dermabrasion right, and then I returned for several more treatments, and also got a facial. The facial was heavenly!! The Dermabrasion makes your skin soft and smooth but it takes a few sessions to see the best results. Each time more of my acne scars were less noticeable. i do recommend her