Terrible customer service. I had my entire AC/Heating system replaced 2 years ago. The upstairs furnace will not heat and has an error code. They want to charge $200 for a service call and saying warranty may not be in effect. Horrible experience after dropping 16K 2 years ago. read more

Did not obtain a permit, job is shoddy at best, not compliant (used R6, should be R8, drain pan contains water, drain line isn't insulated, arm flex is not UV protected, refrigerant valves used are not up to code, etc. They scammed elderly dad to get an extra loan for $18,500 to "re-wire" the house. dealing w/ Houston Permits, state licensing and a law firm. read more

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Robb was the sweetest guy and he was so honest and forthcoming and actually wanted to help us get what we need compared to other companies

This company is a scam they are very unprofessional with service! I receive a HVAC from them in 2019 with a warranty the warranty is suppose to be for 10 years but needs two service visit a years! Sounds good until they don't provide the service visits! I had a scheduled appointment today from 11-5 pm window! No one should up and no one call to explaining the delay! read more

"What could improve?" Literally EVERYTHING!! They had to come back out twice to fix an install problem with water leaking and staining our ceiling! Once that was fixed around 5 months later we realized warm air was coming through some of the vents. I called them out and the serviceman said the duct was leaking and not properly connected. He reported it and told us a representative from the company would be contacting us to set up the repair service within the next 3 days. After two weeks I contacted him and the company, but never received a return call, email or text. We decided to investigate ourselves and it was appalling. After two install issues we found an evap coil that was leaking air where the duct box connected, as well as old uninsulated metal duct (not screwed down) leaking massive amount of air into our attic! To this day nobody has contacted us even tho we were willing to pay them to repair it!! read more

Robb was polite, thorough and he was pretty nice to my sister and our family. He helped us out tremendously and stuck it through. Cool guy and a great experience! read more

If they have ANY positive reviews, I can almost guarantee it is a friend or family member. Look at their BBB reviews. They are rated an "F." To get an "F" in BBB you have to try and not care about your clientele. I'll make this short and sweet. Bought a warranty (around $800) when a home was purchased. Called for maintenance. They wouldn't come out for a schedule a maintenance call. Said they were booked up to a year. When we did finally need them for more, "sorry, you didn't have us out there within a year so your warranty is void." Huh? What AC company is booked a year out? They are running a shell game. Pay now and screw customers later. When we complained, they laughed and hung up. With so many other companies out there, why even consider these people? Sadly, this has been an expensive lesson and we are considering legal action. Learn from our mistake. Take your business elsewhere. Buyer beware.... read more

Bad services they have not contacted me about the trouble I am have with my new A/C. When they call you they expect you to follow up but when you call them you get no help read more

I'll keep this short. They oversold me an AC unit that was WAY to big for my home. They installed mismatched units and various areas broke down or were installed with major faults. Royal Air refuses to correct any issues with their installation and go out of their way to ignore customer outreach for repairs on their work. They WILL come out same day to sell you something new, but will ignore you to correct their work once they have gotten money from you. STAY AWAY FROM ROYAL AIR. just read their BBB reviews. read more

We had a new unit installed in 2022. During the most recent cold spell, the heater on the unit stopped working. I scheduled another company to come out to repair it and learned not only was it done incorrectly, but it was also never installed to code. I called the City of San Antonio and realized they did not get a required permit (it makes you wonder if they knew it would have never passed inspection because they had zero intention of installing it to code). The original installers spliced a dryer cable, taped it up with electrical tape, connected it to the unit, and plugged it into the wall. The electrical system had no emergency shut-off, and the basic electrical safety circuit had to be renovated. No emergency drain shut-off was installed, and it had to be renovated. There were burn marks on my wall where it was sparking and could have started a house fire right between my children's bedrooms. I kept the cable and the pictures taken before proper repairs and renovations (and, of course, the after photos made by a professional installer for comparison). We have made MULTIPLE attempts to contact the company, but their "gatekeeper" refuses to transfer and claims she will give them a message to call back, yet we have not received any response or resolution. We now plan to contact the proper legal channels. 1/27/2025 (Update): We finally spoke to someone. She stated it would be $195 for them to come and check what the other company fixed. Ma'am, it just cost me $1600 to repair what the original installers did incorrectly, so why would I pay an additional $195 for you to check THEIR work? When we asked to speak to a supervisor, she proceeded to pretend she could no longer hear us and hung up. read more

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Greatest Co I've ever had the pleasure to deal with !! They are there to help they saved me thousands and the best part is they finance !! Best warranty and service so far I would highly recommend Royal Air to anyone read more

I placed a maintenance appointment with Royal Air and they canceled on me the day before and was a no call no show on the reschedule. Not only did this happen but now they don't want to refund my $350.00 for them not showing up. read more

This company is terrible, would given 0.5 stars if possible. I had my AC installed 2 1/2 months ago and one room is very cold and another room is hot a the while it was set at 75 degrees. Set an appointment with them. The time for the appointment came and went ,no show ! They claimed that we cancelled. Next appointment 3 days later still no show. My husband spoke with the tech and was upset the had been blown off twice.After the call ended the tech called back and said "f**k u f**ker. Never been treated so badly. read more

I bought new ac unit/furnace and insulation for $18000($4000) this summer. I'd say that the sales person Shawn Cortes was very nice and helpful. I think that's the only things that were good about(sales person and the new unit). They did come and did the insulation in September. Recently, my patio ceiling had collapsed and unbeknownst to me, I found out there was no insulation over the patio ceiling. If it weren't bc of the collapse, I'd never known that. I immediately contacted Royal Air. Of course, they said they have "pictures" of the insulation they've done. They may have done the furnace area, but not the attic over the patio ceiling, bc it wasn't anything there, but old insulation(brown). This person, Beatriz, was all apologies until she started asking me how did the ceiling collapsed and it wasn't their responsibility that my patio ceiling collapsed and she didn't do the insulation etc. At this point, Beatriz was being condescending and sarcastic which I told her I didn't appreciate her putting words in my mouth and her sarcasm and I needed to speak with her supervisor. Of course, she/he wasn't available until Sunday and she'd take my call back number and have her supervisor call me back, but I told her I'd call the supervisor after Sunday and hung up. I knew darn well I'll never get a call back. This company has many lawsuits from customers with similar complaints. I'm not going to sue them, bc it was for $4000, but for $4000, I wished they would had insulated the entire attic, not one area like they did. Instead of making excuses and being condescending and sarcastic, they should make it right, but they won't. Now, my only recourse is to write the reviews and make consumers aware of this company's shady practice and unprofessional "kids" they hire to answer phones who talk to paying customers in disrespectful manners to deflect. That's why they're in so many lawsuits! I will tell you that I wanted to give this business a try, but never again. I will at least hire local reputable businesses from now on and not out of city 4-5 hours away. Now, I have to spend more money to get more insulation from a local company. They offered to come out for a "fee" for more insulation, but bc of principle of it and if they've done the job right in a first place, I'd never been in this predicament, so I declined. read more

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Man. Just when I thought it was all over, Royal Air returns with more foolishness. If you read through my review history, I mentioned how Royal Air customer service is impossible to get a hold of. Because of this, I was unable to ever schedule any quarterly maintenance. Welp, I got a random call today from Royal Air informing me that my warranty is now voided because I haven't scheduled any maintenance for over a year. Royal Air you surely can't be this idiotic? On top of that, they called me right before Christmas Eve. I hope everyone sees my reviews so that they never have to suffer through such a crooked, shady, corrupt, incompetent, and every negative adjective in the dictionary, company. read more

Royal Air Conditioning - Water damage due to leakage. - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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WOULD NOT LET THEM PUT AC IN MY DOGS HOUSE!!! I had a complete system installed in a remodel and have had nothing but problems with it. They have been out at least a dozen times and it still isn't working right. Their customer service is horrible. When calling in to get someone to come out, they say they will call you back to schedule service but three days later there is still no response. After calling back, to finally talk to someone, the next available day is three days later and it's at the end of the day. If you are looking for a system or service, look elsewhere. This company is a joke. read more

Service customer was great. But it was a 2 day job, yet they stayed and worked 17 hours until 5am with no regard to the fact that we needed to sleep. On top of that they left a huge mess. The price was fine but the install was a nightmare read more

Do not use them. Our split unit we got from them stoped working after 2 years and for them to come out and look at it was $195. We had our Air Conditioning guy come look at it that services our other units he said "whoever put it in did it wrong and there is a leek." we called Royal Air back and they said it wasn't covered to fix it. read more

we had appt today 5/16/2025 from 11:00am to 4:00pm called they said they would call to see where the tec is and they would call back. NO one called back.this was at noon then we called back and said again they would call to see where the tec is with NO call back again this was at 3:00pm. then called at 5:00pm and the lady on the phone told me that there is nothing she can do IF THEY SHOW UP THEY WILL IF NOT THERE IS NOTHING SHE CAN DO ABOUT IT THAT WE ARE ________ OUT OF LUCK. SO I WOULD NOT RECOMMEND THIS COMPANY TO ANY! read more

They never return calls or answer the phone. You have to actually go down to the office, to make an appointment for you 6 month check up on your Ac into. Aside from that they did set my new unit up and it it running nicely. read more

On 7/17 I purchased a new ac unit from them for my home. On 7/25- unit stopped cooling and service request was submitted. Tech came out and found a leak and topped off coolant. 8/22- unit stopped cooling again and work order was placed. Tech came two days later and added more coolant (this is a new unit. It should not need coolant again). 8/28-unit stopped cooling again and service request was placed. I was told someone would come on 9/4 because that was the earliest someone could come that was English speaking. I also requested a full eval of the unit be done at that time. 9/2- unit iced over and had to be turned off. I called and placed a work order but was told they will add it to the ticket fir 9/4. I have had continuous issues with this unit since it was installed and the company has already been paid! I have requested 6 times since 7/31 to speak to a manager but have not had one reach out to me. This company has an F rating with BBB and was recently on the news in Temple Texas for the same complaints. They also have dozens of public lawsuits from consumers against them. read more

Royal Air Conditioning - BBB - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

Purchased an AC system for my house in December 2021, first the thermostat broke 3 months later, couldn't get anyone to answer the phone to service it, a local ac company replaced it, had a drain pipe leak in July, couldn't get anyone to answer the phone, had it fixed, thus morning the ceiling in my 2nd floor was leaking water just under the drain pan, it took over 2 hours to have someone answer the phone, they charge almost $200.00 to diagnose a problem on the product they installed, salesman told the that they would be calling me every December to schedule a free annual inspection and was told this morning that they no longer do that. They were quick to sell and install their unit but not to stand behind their work. STAY AWAY FROM THESE CLOWNS! DONT BUY FROM THEM, they have no customer service. The installers were illegals as well, yes I said it! ILLEGALS! I'll be contacting the BBB and file a complaint and my attorney will continue with them! read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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SCAMMERS! DO NOT USE THIS COMPANY. They are dishonest and fraudulent. They lie to you on face and scam you to buy their products. Do not honor warranty and provide service even under the warranty period. read more

BEWARE! THEY WILL HUSSLE YOU!! May 2021, I needed a new AC. My credit wasn't great. They assured me that RTO National would "finance" me. I only had a balance of $5683.13. A year later, I called RTO to see what my pay off is and they said $7373.00. "How is it that my balance is more than what I borrowed?" I asked. The rep replied, "Did you read your contract?" It was then that I knew I got hussled. R...T...O. RENT TO OWN. I expected to be financed $5683.13. Instead, I signed off on letting RTO charge me $13,085.30. It's all "in the fine print" hidden in the pages and pages on information, as you can see in the picture. Both RTO and Royal Air knew exactly what they were doing. I am a retired veteran and widowed single mom raising 2 kids trying to make it on my own. Shame on them. In the picture I attached, I circled where they his the total about. read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

Installed June 2021, Disaster ever since Sounds like I have had a similar experience as so many on here. They sell you on the 10 year warranty, and then make it impossible for you to schedule maintenance with them so your warranty "expires". Then they want to charge you $299 to reinstate it. Seems like it is all about the upsell to them. I had a decent experience with Ray the sales consultant, and the installation went smooth, but everything since then has been awful. On my first maintenance visit a little less than a year later, the tech showed me pictures of mold spores and recommended a UV light. Sounded like a good idea to me. They charged me $779 for that. Later on, I realized that my system was supposed to include a UV light (it is written right on the receipt). Kiss that $779 goodbye. Then, after the technician left, my system stopped working. Turns out when he opened the inner panel it triggers an electrical breaker, but he didn't close it properly, or it was defective, and so the system wouldn't turn on. He came back and claimed I had a problem with my electricity or breaker box and would need an electrician. Ok, so I do that at my own expense, and electrician confirms there is nothing wrong with my breakers, electricity etc, and to call the A/C company back. I finally get the Royal Air technician back out, after sweating it out for 3 days with no electricity (he was too busy to come back right away), and he finally realizes that it is the kill switch on the inner panel. So he duct taped it closed to override it. I'm sure that is up to code. I email Royal in March 2024 asking about coming out to inspect my system, and get no response (not surprised now - they probably wanted to wait for my so-called warranty to expire). Then they text me on the day my warranty expires to schedule a visit and charge me $299 to "reinstate my warranty". I explain to the supervisor that I have been unable to schedule anything, that I have not gotten responses to calls and emails, and that I don't feel I should have to pay to reinstate it, and basically the answer is "too bad". Save yourself some grief and avoid this company. I wish I had checked out yelp before doing business with them. read more

If their sales team is any indication of how this business operates, I am running away. The high pressure tactics used from the constant text messages and request for my address, the girl on the phone that I couldn't even understand, the misspelled texts, all just had SCAM written all over it! Then came the guy to tell me to take a look at my system and tell me what I needed. He didn't even look at anything I had until the end of the presentation. And when I didn't go along with his high-pressure, "today only" pitch, he got angry and became very condescending and rude. He saw that my system is actually working, and I mentioned it was old and seemed to struggle with the heat outside, but I don't want to replace something that is still working!! I told him very plainly that I would have to think about this and search around and I got "so you are just playing around and pricing? You don't really want to buy anything today?" Nope, not from you, Jerk! I asked him to leave my home and let him know he was obnoxious. read more

Jennifer was an amazing help. She was extremely informative and patient with all my questions. I would advise anyone to call her for their ac needs. read more

This is the WORST company EVER!! My advice is to NOT do business here. The system they installed (costing over $13,000.00) failed 3 times in the first month! They finally fixed it but then never scheduled (despite my repeated requests for an appointment) my MANDATED semi-annual service to keep my warranty in effect. Now, my unit (7 months new) has failed AGAIN and Royal Air doesn't even answer their telephone! Disgraceful. read more

First off, Sam Gray and Ana, with Royal, were the best people to work with on our HVAC project. Sam drove from Rockwall to Tyler to sit with us and explain Royal's services and financing options. Ana was very helpful with getting us started with financing which was a big help to us long term. Next is the BIG plus for us, we scheduled an evening service and Betillo and Angelo drove from Houston, Texas to complete the job. We didn't know they were driving from Houston but we have to say these two worked their tails off to deliver an outstanding work performance, Overall, Royal did right by us and we greatly appreciate them because it's cold outside, Thanks again Royal and Mr. Saleh. read more

Court date set in small claims court. It's inconceivable what people have to go through to get companies to do there jobs correctly! read more

They incorrectly installed my ac unit and were pushing me to sign the contract certificate stating they finished their work. I refused to sign it and after reviewing the reviews I canceled the contract with the finance company and had them pick up their unit. When they came they were very aggressive and cursed me out in spanish. So unprofessional. These guys are scammers! read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

This company isn't even worth a 1-star rating!! They have HORRIBLE customer service!! They can't even send a competent guy out to do the job. They installed a unit wrong which caused damage, and we can't speak to a supervisor or manager to get this fixed. And they want to charge $195 service charge when it's under warranty!! Elderly mother is without heat and we had an artic blast last week and another one coming this weekend!! She NEEDS heat!!!!! They don't care whatsoever... This is THE WORST BUSINESS WE HAVE EVER DEALT WITH!! This is your warning. Do NOT use them. We have had other HVAC tech guys also tell us that Royal Air is the WORST in the business!!! read more

If I could give negative stars I would. I would never chose to do business with this company. I have had nothing but issues with the new units they installed and they have been unresponsive an unwilling to revolve the issues. read more

NOT WORTH THE 1 STAR. I WOULD HAVE CHOSEN 0 STARS, BUT OPTION IS NOT AVAILABLE. Very disappointed with Royal Air Houston and with the local installers they choose. My parents who are both in their late 60's, with multiple health issues, and living on fixed income, had a full AC system installed by Royal Air. It has been 2 months since it was installed and has not been working properly. The unit has been freezing over since it was installed and 2 technicians have gone by to look at it and supposedly fix the issue, but the unit continues to freeze over. It takes for ever for them to answer and when you leave a call back number it takes even longer for them to call. I would not recommend to anyone and sure wish my parents would have told me they were using Royal Air so that I could have researched the company before they chose them. read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

We had to get a whole new system and the ducting is holding water. The humidity in our room is 80%. Please don't go with them!

This company is an absolute scam. I had to give them 1 star to be able to post this review. Their 4.5-star Google rating must be from friends/family of the company and not actual customers. They have over 200 complaints with the Better Business Bureau and 213 bad reviews on Yelp...the math isn't mathing with the Google rating! We purchased TWO units in November of 2023, and they installed the units in December of 2023. First they broke our attic ladder and didn't even tell us, the crew working until damn ! near midnight, causing us an inconvenience. Soon after the install my husband noted one unit was making a noise and called Royal for a tech to come out. They are on fire to get our money and do an install but forget us when we need follow-up service. FINALLY, Doug shows up and he discovers styrofoam INSIDE the unit from the installers, (we still have the styrofoam)and he thinks the unit is low on freon but isn't able to check the pressure (mind blowing--an AC tech doesn't show up with a gage to check freon!) After MONTHS of calling and calling and being told "they will call back with an appt." My husband posted a bad Google review, and they decide to actually call. They sent out another tech, Freddy Ortiz, who discovered a massive leak in the coil and stated the unit needs to be replaced. That problem was discovered approximately 6 months ago, and they have never replaced the unit; we never receive a call back--just radio silence. We will make ONE last attempt to allow Royal Air Houston to resolve their error before we move to getting resolve through the legal system. Based on the number of bad reviews and complaints, creating a mass tort wouldn't be difficult. We have also contacted Carrier to make them aware of the scammy business practices of Royal Air Houston - if you have been scammed by this company and are interested in pursuing legal action, contact me: melacina.beck@gmail.com read more

I highly recommend against doing business with Royal Air. My experience with Royal Air has been an absolutely terrible. Both Efficient Air and Royal Air work in collaboration with each other and the owners are brothers. The Texas Department of Licensing and Regulation is currently investigating both businesses due to their business practices. Check out both of their BBB rating here. https://www.bbb.org/us/tx/houston/profile/heating-and-air-conditioning/royal-air-0915-90020464 Royal Air Texas has a terrible BBB rating of 1.32 out of 5 stars with a total of 192 complaints in the last 3 years and 95 complaints in the past 12 months. The BBB notes that An Alert exists with this business because of a Pattern of Complaints: Since June 2020, the BBB Houston began receiving several complaints that are exhibiting the following patterns Efficient Air has a even worse rating of 1 out of 5 stars with a total of 20 complaints in the last 3 years and 6 complaints in the last 12 months. Any follow-up work from this company (annual maintenance or service) will likely be frustrating as it was for us. Definitely, in no way would I recommend either of these two companies to my worst enemy. If anyone is interested in looking into a class-action law suit against them please contact me at AnthonyDG5196459@gmail.com I would love if we get together to stop these people from taking advantage of good hard-working people. read more

I wish I would have read these reviews before taking the jump. Where do I even start. They installed on a Sunday evening and I was grateful for that. showed up at 4pm and left around midnight; but we had cold air and at the time that's all that mattered. A few months into this adventure it got cold. We switched over to heat. I noticed that the fan outside wasn't blowing in heat mode so I called Royal Air to come check on it. they sent a guy out on a Saturday who spoke ZERO English. I figured the wiring was crossed or set up wrong. We were told we were getting a 5 ton heat pump unit. The model and serial numbers align with that. But the unit and thermostat are wired for conventional. the guy who could not speak English stayed about 30 minutes and had a lady (Ana Fuentes) interpret over the phone. I explained my concern with fan outside not running and unit not wired for heat pump. She said she'd call back. that was 3 weeks ago. Still no call back. It gets better. this week has been hot so I switched thermostat to cool. It turned on but only blows room air. I called the answering service who told me someone would call me in the morning. That didn't happen. So here I sit in my 2 story home with a "new" hvac unit that doesn't work. I have to wonder if anyone at Royal Air is licensed. This is concerning. How do I get a technician out to fix this new installed unit who speaks and understands English! So Frustrated. read more

I was waiting awhile after we had our A/C unit replaced to leave a review. I must say that the installers did a fantastic job. We knew at the beginning of the summer we most likely would not make it. For the last two to three years we had A/C companies come out and do patch jobs. We had a mess in our attic mold was starting to grow from a leak and the old unit that was installed by Air Specialist was a mess. They would come out and patch it when they did come out and attempt to go in the attic they only confirmed the problem did nothing else. I could go on and on about them but this review is for Royal Air they installed a new unit at the beginning of the summer. Just when the summer heat was starting to kick in. They replaced the old ducts, (that should have been replaced from the prior install. They-removed the mold crap, install some vents just did an overall good job. The installers worked together and completed the install in no time. They communicated with us and we are now in the month of Jan just had a freeze and the unit pushed out the heat perfectly my husband and son did a walkthrough after they left and the work was done neatly and professionally. I recommend them and I'm grateful to have a working system. So far so good. Keep up the good work. The Johnsons read more

Warranty on a complete new system that cost us $17k means - if something goes wrong you pay $200 them up front before they come to your house for troubleshooting. Then if you are lucky they show up somewhere within a couple days from when they schedule you. Warranty covers some parts - no labor. This warranty is nothing more than a revenue stream for Royal air. I called a local mom/pop HVAC provider who came out that day and sent a bill after service. Royal Air? Never again. read more