SmartAir was called to look into a condensation leak. Technician Pete reported it was a plumbing issue and couldn't fix it. While he was there he was asked to look at the furnace. Get story in perspective: Sister-in-law is care giver for husband. Home was designed by him 45 years ago. Like us things fail , like our home furnace's. He said you really need to fix the furnace. The gas company had already turned off the gas to the unit in fear of a serious problem resulting. He wasn't allowed to turn it back on and said she had to have another furnace. We got wind of the entire situation here in Tulsa. OK, and reached out to Smart Air management. I was instructed to contact their individual in the field. After explaining who I was, he was very very helpful in working with me in getting a new furnace ordered and installed TODAY! Young mans name is Pete! I'll be forever appreciative of his professionalism. He handling all my calls and did exactly what was needed. Less than 24 hours after contacting Smart Air, they installed the furnace complete. Smart Air deserves 6 STARS! Caring gets Pete an extra Star! Oh by the way, they worked so well with me, they gave me a discount and tore up the check for the initial house call. read more

Smart Air - New drain pan , new flute pipe , new gas flex and black pipe out the furnace - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

My AC stopped cooling so I jumped on YELP to find a company. After reading the reviews of several companies I called Smart Air. I explained my issue and they had a technician come out less than 90 mins later. My technician was Pete and he went to work right away. Pete was able to fix my issues & the repair did not break my bank. Pete was beyond professional and I would recommend Smart Air on his customer service alone. Hoping I never have to call Smart Air again but if I do I will be in good hands. This service was worth the value. read more

Quick, solid, accurate and honest work. Pete was excellent. Got the broken part under warranty and explained it all to me step by step.

Quick response, quick repair, and they explained everything as they went. Would recommend

Outstanding service and Jay went out of his way to expedite the repairs. He had to travel to pick up parts and was back quickly and repairs completed. He gave us some tips on how to keep up the preventive maintenance and air quality. read more

AC service and repair. Jay is always professional, Knowledgeable, prompt, reliable, and kind! He patiently explains all the options and the rationals. Service is excellent and affordable. Satisfied customer for over 7yrs! read more

Jay is incredible. He was timely in his appointment time and was very knowledgeable about how to remedy the issues we were experiencing as well as improving other items he saw while fixing our current issue. He helped diagnose the and fix the issue another AC company deemed too complicated. If I have future issues with our AC I will call Jay again. Many thanks. read more

First time having to do anything related to HVAC- I relied on yelpers to point me in the right direction. Called Smart Air, got a same day appointment. Pete who is very knowledgeable, breaks down the who, what and why which I truly appreciate. Nice to know we have found a trustworthy go to. Will be reaching out to them for all HVAC concerns or needs. read more

I called Pete on a Saturday morning and ran through some diagnostic work on my AC unit which had a bad transformer. Pete gave me great advice for free and I was able to replace the part myself and get my unit up and running within a few hours! I highly recommend Smart Air. These guys are great. Their only goal is to take care of their customers. read more

Smart Air - Transformer - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

This company is amazing. They are super fast in scheduling and most importantly they have genius technicians. We were lucky enough to get Pete. Pete is super smart and fast and fixed our problem quickly. He is honest and doesn't try to upsale. When I saw that my thermostat was off I was slightly annoyed because I have been getting several quotes for major zoning, furnace replacement, and dehumidifier installation from several other companies and the costs were high. So instead of going with the ones I had called before, I decided to call Smart Air to fix my thermostat. Short story short, these guys are super honest. I actually asked Pete to come back and provide quotes for a much larger project. Looking forward towards future projects together. And best of all - you can pay online via a credit card. Amazing company. Amazing team. read more

My AC Unit's fan stopped working. I called, left a message, and was called back within an hour to set up an appointment. Pete arrived the next morning. He was very professional and pleasant. He diagnosed the issue very fast and talked me through the replacement of the capacitor and the fan's motor. The price is within a reasonable range based on my research. I would recommend their services. read more

Honesty goes a long way, and Jay was very professional and courteous and in no time found our problem with our A/C unit and got it working in no time! Really recommend this company they are true honest professionals when it comes to heat and air!!! Smart Air 5 Stars all the way! read more

Great service Fast and the employee explained everything in detail. He also took a minute to assess a completely different situation that he wasn't called to do and he fixed that as well. I think I found a permanent A/C team. read more

My brother-in-law's A/C was not cooling properly so he needed help fast. He needed me to find an HVAC contractor to evaluate the system and advise what needed to be done to get it cooling again. After reading the reviews on this website I called Smart Air and spoke with Jay. Jay made it out to my brother-in-law's house within an hour or so and proceed to diagnose the situation. He could have told us anything but he explained that the capacitor needed to be replaced to get the unit cooling properly again. He also explained what we needed to do to keep the unit functioning properly so the unit would work better going forward. Not many people would be this professional and easy to work with. He won me over and I highly recommend him to anybody else that needs an honest HVCA contractor that knows what they're doing. read more

Jay Jahantash at Smart Air was amazing in helping us get our AC unit back online. After dealing with other companies that only wanted to replace our entire system, Jay was able to save the day by asking the right questions. His expertise resolved the issue in minutes! Thank you Jay! 10/10 would recommend Jay as your guy with anything AC related! read more

Honest and reliable! They came out fast and they helped us to understand the problem with a quick solutiob.

The gentleman Jay with Smart Air took such good care of me. He took the time to diagnose my problems, help me with financing programs, and treat me like a friend!! Smart Air, and Mr. Jahantash, you have my business for life! It feels to trust a gentleman when I need to tackle a big project!!! read more

response was fast to my service request. after diagnose was presented with options on how to fix my AC subsequent visit took care of the issue. service folks were courteous. in addition they identified a code issue with work that was done by another company and took care of the concern. we use this firm for all three homes in the family. they are competitive in price and do stand by their work. h read more

UPDATE: The owner, Jay, contacted me about this and let me know he talked to the employee who came to my home about my complaint. Jay also refunded me my $70 since I was dissatisfied and I do appreciate that, as many businesses don't bother to do such things these days. With all the other positive reviews, I'm assuming I just had an unusually bad experience, but I'm glad I didn't have to end up paying for it. (For the bottom line, skip to the bottom) I just bought a new home that I have not moved into yet, and when I got it inspected, I was told the AC was working well but should have yearly service for maintenance. It's been working fine up until yesterday. There are two units and it was apparent that the one for the front of the house was not working as it had been. When I initially contacted Smart Air through yelp, the owner was very professional, though I had to ask for the cost as opposed to them offering up that information upon scheduling. Since I was given a two-hour window for their arrival and I'm not living in the new house yet, I wasn't about to get there at the beginning of the window and possibly sit in a hot house for two hours. So I appreciated it when they called to let me know they were about 20 minutes away. Normally that would be plenty of time for me to get to the house but I ran into some unexpected roadwork, causing the Smart Air guy (I know his name but since I'm saying something negative, I'd rather not put his name on here) to have to wait for me a few minutes. I could tell it irritated him, and I'm sure they're all very busy but I didn't know that there'd be a lane closure on my route. Anyway, it seemed to get us off on the wrong foot even though I apologized. He was pretty sarcastic and snarky with me. He said, "You should've gotten this place inspected" in a you're-such-an-idiot tone. I was taken aback and informed I had had it inspected. "By who?" As if I would've just gotten anyone off the street to do it. I let him know it was someone licensed to perform home inspections. That's not what I expect when I'm having to pay $70 just for them to tell me what's wrong. Well, I didn't even get that much. He was there for 40 minutes and didn't offer any specific information as to what was going on or what could be done. As I was paying, I had to ask what the recommendation was, and he said it would be in the invoice. I asked again and he just said it's old so I need a new one. I'm posting a photo of the invoice where he wrote that A/C units only last for ten years...it's pretty hard for me to take him at his word considering my last A/C unit lasted for over forty (yes, here in Houston). So to offer absolutely nothing in regards to options other than "get a new one" seemed not only rude, but dishonest. Maybe it was just the guy I got and everyone else at Smart Air is great, and maybe even the guy I got is usually great but was having a terrible day and was pissed at me for making him wait...I don't know, but I'm definitely not trying them out again. $70 just to be insulted and get zero answers regarding what is wrong and what I can do besides spending thousands on a new one. It's possible I need a new one, but most people explain what exactly is failing, the cost to fix it, and the advice about whether it is worth it to fix or not. You don't have to run a $70 diagnostic just to tell me it's old. I'm giving two stars just because the owner was courteous in the messages. read more

Smart Air - My invoice after a $70 "diagnosis." AC units only last 10 years? Not in my experience. - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

On Thursday May 26th our AC unit stopped working. I'm not handy at all with things like this but it was the evening and too late to call anyone so I tried googling fixes. I couldn't figure out what the problem was so we suffered through it that night but I wasn't sure how much longer my marriage could handle no AC... The next day I called 3 different AC companies but being Friday, no one had availability for the weekend so I scheduled with one for Monday afternoon and reluctantly made plans to hide from my wife for the next 3 days. Later at work though my coworker suggested I give Smart Air a call so I did. I spoke with Jay and he said they were almost done with a customer not too far from our home in Bellaire and could be there in under an hour. I skipped lunch to meet him there and Jay was phenomenal. He checked out the unit on the 2nd floor and immediately identified the problem as a clogged pipe for the float. Blew it out and told me we needed a plumber to fix the actual problem but went ahead and checked out the AC unit on the roof and all our vents. He was professional the entire visit and even took the time to put on shoe booties every time he stepped in and out so he wouldn't track dirt on our carpet. His customer service is on point and he's got my business for life. 3/16/2020 Since my last review almost 2 years ago, we had a new house built close to Sienna Plantation and the first thing I and my kids noticed during this coronavirus work from home situation is that the humidity levels throughout the house were ridiculous! I called SmartAir and got Jay immediately. He asked me detailed questions about the settings on my thermostats and then had me FaceTime him so he could see the unit in the attic and check all the cables and coils etc. He spent almost 30 minutes figuring out what was wrong remotely and I can't express enough how grateful I am for his knowledge and his dedication to his craft. A couple of hours later and the house is noticeably less humid. Simply put, SmartAir is the best AC/Heating company that I've ever dealt with!! read more

We purchased a new unit from Smart Air over a year ago and their customer service has been amazing! It's easy to offer good service when the item is a big purchase. However, we have consistently received prompt responses with any issues and questions we have had over the past year. Jay even responded to us at 7:30pm on Sunday. We are very happy to have found Smart Air and will continue to be a loyal customer. Thanks Jay. You deserve all the ! read more

My downstairs AC unit wasn't working properly. The drip pan was full and it water was pouring out of the evaporator coil section. I filled out the online form on Smart Air's website and Jay come out the very next day! He was polite and professional and spotted the problem right away! He recognized through our conversation that I like to normally handle things myself, so he gave me some pointers, clarified how I could fix the problem and how to prevent it from happening again! He shook my hand, waived the call out fee and told me to let him know if the fix didn't work. Honestly the nicest man and the best customer service! Thanks Jay! read more

I have used Smart Air on 2 service calls and they have been amazing. The service, professionalism, and quality has been top class. Pete came out this week and went above and beyond on a very hot Friday afternoon to help us out. Our house has been cool since and I owe him and Jay a sincere thank you for the fast response and for the work. I highly recommend Smart Air for any A/C problems. I will definitely be back. read more

Reliable, swift and informative. I liked the service and would recommend others Jay helped us fixed us our heating system in half the price. read more

Very pleased with Smart Air. My AC stopped cooling last night in the middle of this awful heatwave. Based on positive yelp reviews, I called this morning and the tech came today. The tech was both professional and friendly. Gave an approximate time and arrived promptly, texted 30 minutes before arrival as promised. He diagnosed the problem and provided a solution, then made the repair. Cost was very reasonable. Much appreciated and I will be calling again! read more

Jay is awesome and very knowledgeable! He is on it and responds and comes out quickly! He knows what he is doing & and is great to work with. We would never call anyone else for our HVAC issues! read more

I actually had to raise my thermostat because it got too cold at our home. Over the weekend, our air condition started to shake. It was turned off. The temperature inside our house continued to rise and it became extremely warm. We called several places and Houston Smart Air Cooling & Heating was able to squeeze us in the afternoon. Unfortunately, I had to return to work and was only able to stay long enough for a diagnostic. I explained to Jay that my husband was en route and should arrive soon. He said, "okay, I will run to the store for part and be back shortly." I noticed a big accident on the opposite side as I headed back to work. I contacted my husband and he said I should be there in 10 minutes. During that time Jay had replaced the part as my husband arrived at our home. Jay had added freon and also grounded our air conditioning unit. Then, he turned on the air condition unit. When I opened the door and walked inside our home, it felt extremely cool. He essentially saved us from a harsh Houston summer, and a new unit. Jay is courteous, professional, arrived on time and extremely knowledgeable. He did not ever offer to upgrade our unit such as other competitors have done in the past. He took the time to explain the issue and recommendation in non technical terms throughout the whole process. read more

Showed up on time, made sure to cover floor areas with tarps. Completed the job in a timely manner.

Found Jay on Yelp. I was coming home from overseas when I got a call from my dog sitter saying the AC broke. So I called Jay in the middle of my night last night to schedule an appointment for today. He came out on time, quickly diagnosed the problem and got my house cooling again. He applied the Yelp $25 discount coupon without me even bringing it up. He was very knowledgeable and didn't try to sell me stuff I didn't need or overcharge. Wow integrity found even in today's time. Jay even pulled my fan blower apart to see if the noise it was making was just from something that got caught in the fan blade. All for free. I put his name and number in my phone should I ever need a good AC guy. Keeping this good guy read more

Jay and his team are very professional and knowledgeable. Great communication and fair pricing. Smart Air is our go to for all of our A/C repairs and services. read more

This company is absolutely fabulous. They are reliable, honest, professional and extremely competent. They delivered everything they promised in a very timely manner. The owner comes to be sure all is going well and then returns at the end of the work to be sure everything is running fine. You won't be sorry if you have them take care of your a/c and heating needs. read more

Every technician has been kind, knowledgeable and upfront with their assessment. They are reasonable and above all give great customer service. Thank you. read more

2 stars for selling and installing a Trane. Don't ever expect an honest service call w/o paying dearly. Jay only knows how to sell new. a shame. read more

I called smart air at 1237pm and a tech showed up at 102pm. I was blown away. they responded ssssooo fast!!! the tech was super professional and nice, even wore those shoe covers when coming in and out of my home. i have forgotten his name but he handled my ac issue efficiently and prior to leaving explained what was wrong, made sure i had no questions. I'll def use these guys again. read more

2nd time using them this year. I was afraid this summer was going to cost me $$$$$. Instead they were able to fix the problem and replace some parts making my repair very affordable. Today my heat stopped working. They came out instantly and fixed the issue for less then $100. Honest! Reliable! Integrity! Highly recommend this Update: So they came out and offered a pretty cheap tuneup because they said the problem is not a definite and worth additional repairs. They said if anything goes wrong they will come back out before I would have spend more money. Few days later same problem occurred. They came out and switched a part out. They even credited me the trip fee from the first visit. Just goes to show this company is watching out for your pocket book and very honest! read more

I've used a couple companies in the past for our HVAC maintenance/service. These guys keep you in the loop, scheduling was top notch, always courteous and explained everything they were doing or had to do to my satisfaction. We were never up sold and their pricing for parts was fair. We have a couple of units that were having issues (running constantly and not cooling), In the past, we had to pay for a new coil so we were fearing the worst. Smart Air came out, evaluated the units explained what was going. They followed up in a few months and all was still well and we've noticed it on our power bill. Their initial service call was not the cheapest but from what I've experienced, the cheapest never works out that way. Call them with confidence and relax. read more

I called Smart Air after 3 days without AC and fighting with my home warranty to send me a contractor that knows what they are doing since the one they sent me tried to scam me to buy a new unit from them for $9000 and completely misdiagnosed my AC issue. The tech that came for me was Jay which he was a very knowledgeable and helpful tech. He gave us a lot of tips on how to maintain our AC and keep it working for as long as possible. He also diagnosed what wrong with my AC and it was a capacitor that was bad and needed to be replaced. Ever since he replaced it my AC has been working well *knock on wood* and actually better than before. Really recommend calling Smart Air for any problems you have with your AC or heating. I will definitely call then whenever I have an any problems. Note: for anybody wondering what's my home warranty and the contractor that they sent so you guys can avoid using both of them. The home warranty is First American Home Warranty and the contractor is Royal Air. Please avoid using them, you will just be wasting your money. read more

What a time for my A/C to go out right in the middle of July. From previous bad experience using other A/C companies, I had no idea on which AC company to call this time. So, I decided to check out yelp to see which A/C companies had the highest ratings. After reading a few of the top Yelp-rated A/C companies, Smart Air Cooling & Heat had the best ratings. Smart Air Clooling was consistently rated 5 stars for service, pricing and professionalism. I called Smart Air on a Thursday mid afternoon and was able to book an appointment for Friday at 8:30 AM. The A/C Tech had called me15 to 20 minutes prior to arriving at the scheduled time. When the A/C Tech arrived and before entering my home he had placed two large blue booties over his shoes. He had checked in attic, checked the unit outside and checked the thermostat. He also ran a diagnostics test. I was very impressed with the way the tech had handled everything. In addition, the tech did recommend a new system would be best. I did appreciate the tech not hard selling me because a new system was not in my budget. The tech got my AC running at a reasonable price and did excellent job I would highly recommend Smart Air Cooling & Heating. read more

The owner Jay is what makes this company a step above the rest. He will go above and beyond to do the best job for his clients. We have used this company numerous times and when things didn't go perfectly, just one call to Jay and he went out of his way to make everything right. The technicians who actually fixed our AC were very professional and worked super hard on getting us the results we wanted. We are grateful for Smart Air and Jay and we definitely will use them for any future needs! read more

I called Smart Air for a clogged AC line that was using the backup drain and causing damage to my patio roof. Pete came out within an hour or so and found that the issue was actually due to a clogged pipe that the plumber would have to clear out (this is after the plumber mistakenly told me I had to have an AC tech clear the line). Pete was very sweet and honest and explained the issue in detail and didn't even charge me for his inconvenience of coming out here. I would highly recommend this company on integrity alone. read more