Consumer to Consumer. Do NOT do business with Royal Air. Read other reviews, they are all true. I purchase my Trane HVAC in 2017 believing in their price and value of the service plan. The service plan is garbage. The technicians will always to sell you something costing from $300 to $10K. Yes, that's right 18-months into ownership a technician recommended the best course of action was for me to trade in my perfectly functioning unit for $3K credit towards a larger unit, that he would clear it with the boss. This winter a technician fell through my child ceiling and the company offered to give me a free spring time maintenance. Why oh why did I accept? Two weeks ago I set up my spring service appointment before this heat arrived and temps were still in the 70s, heat was not even in site. I took off work and today by 9:30am I decided to call to see where I was in the rotation. They receptionist said that I didn't have an appointment. Listen...This is obvious. They received a litany of calls over the past week with people with unit issues whereas that can bill them $100-$1000s. Why honor a set prepaid service appointment. This is NOT the first time this has happened. Dishonest in practices. Disrespectful of your time. Lack of leadership in a manager will take weeks to call you back if ever. Just how bad this business is is thoroughly poop emoji from the top to the technicians, every department, everything. Read. Read away at any review that you choose to believe. Your time, your experience has a price and even if their quote is some dollars less. Don't do it. read more

I set up an AC Tune Up for June 2nd and was told the tech would be at my home between 11 and 1. I paid for the service over the phone. The night before I received a text saying it would be between 8 and 1. I replied back that the hours had changed but received no feedback. I waited until a little after 1 but the tech had not shown up. I called the tech twice and texted him once that I could not wait any longer. It turns out the number given to me was NOT the techs number. I called the company twice and after waiting 15 minutes on hold a recording came on and said to leave a message. I explained everything above and asked them to call me. No call came. I received a call from the tech a little after 2PM over an hour later than their time window. I then e-mailed the Royal Air in Houston on FM 529 and asked for a refund. They said that there would be no refund as the tech showed up. I explained again what happened and they did not care. No warning on the tech being late and no refund. I will never trust this company again. Bruce read more

The sales person, with 20 years experience, sold us a unit that is oversized for our home. I had tried, repeatedly, to contact them via email and phone calls. All to no avail. Therefore, I am now forced to take legal action. At this time, I would not recommend this company to anyone. read more

This is a scam operation. They were running this $39/mth for a new AC system, and i told them there was no way that was correct, and they confirmed in text messages that was correct. Bait and switch, it suddenly became an $8,500 job. The sales person indicated on Thursday that the installer will call me that afternoon and schedule the time. Nothing, I called the company and the sales person several times. As I needed to work out my work schedule, no regard, very rude on the phone. Then out of the blue they show up on Friday at 12. Two guys in unmarked truck with no royal AC shirts or any work ID. They could not speak English, I had to find a neighbor on my street to speak to them and translate for me. They were so confused on the job requirement. How do you show up to a job site, unmarked truck, not Royal SC shirt, not sure who they were. The one guy left for 3 hours, and the other guy just sat around. I toid them I had a meeting an hour away, which i was late for, as they came un announced. They were supposed to come back at 6:30, so I could confirm the work done, no show and the house is still not cooling down. Now they are hounding me on the payment. come out and finish the job and I will pay. Crickets. I have never had worse service in my life. This is now very annoying, they have now called me three times to change my review to a more favorable review???? HECK NO!!!!!! Your installation manager lied and said they would come back on Friday to finish the job, crickets, asked them to come on Saturday or Sunday crickets... They are the worst AC company I have ever experienced and all they want are favorable reviews. Why do you want me to change my review to a favorable review? read more

We got a unit installed from Royal Air Houston July 30th, 2022, financing $6,000.00 for a new unit with an alleged 10 year warranty. Installation was done and all seemed fine. Fast forward to the first hard freeze in October/November 2022 and our Heater was nonexistent. They sent out an install tech not a service tech and he allegedly fixed it. Heater worked no issues. I asked by phone and email to have a supervisor contact me and never received contact. When the hotter temperatures came back in February 2023 the unit was not cooling at all. Blowing hot air and our electric bill was almost $700.00. They again sent the same install tech, not a service technician. His license was not even his license, it was the owner of the companies. Because we knew he was not licensed in the state we called the company and had them send out an actual licensed service technician. While we waited, we had Encore come out to check our meter to make sure that everything was reading properly and when he checked the numbers on the AC unit it was reading double what it is supposed to be rated at. I relayed this information to the service technician when they got here and they were ablet to determine that the issue was that the install technician that had come out who's name was Randall (alleged license number #TACL B33625E) had the heat and the Cooling set to be on permanently so the system was running both heat and cool at the same time causing our unit to over work and triple the electric. Once this issue was fixed there were no further issues. February 2024, we called to have the electrical wires replaced due to them just falling apart and coming undone. They wanted to charge us $200 to come out so we decided to find a local company that charged us just $100 to come out and fix it. While the technician was here from Deane Electric and Air Conditioning the technician's name was Ronnie, he checked over our whole unit since after rewiring the unit it was still not cooling. He found that the unit had no coolant and that was only possible if there was a leak but was not usual with a new system. He found the leak was coming from the Schrader valve where the coolant is installed into the system. He described that it is a faulty part from install and not something that we could have avoided. They estimated to us with the repair of the Schrader valve and the coolant replacement it was $100 a pound for a almost 8 pound unit plus the requested coil cleaning we asked about would cost a total of $1200.00. $800 for the coolant and Schrader valve replacement and $400 for the cleaning (routine maintenance). With this price being said and that it was a faulty part from installation we contacted Royal air to have them come out. I contacted them on March 14th, 2024, regarding an appointment to have the unit repaired. They did inform me it was a $200 service fee that I agreed to pay but mentioned that we were in default on our warranty because we hadn't maintained our yearly services. After arguing regarding the appointment in 2023 where they did the repair and service maintenance while they were out here, they told me they would honor the warranty still as but had to get it serviced ASAP to keep it active. However, they are unable to service the unit if it isn't working properly. We scheduled an appointment for March 22nd from 2-4pm. I received a call the evening before from Royal air requesting a payment of the $200 before the technician had even been to my home and found out that they changed my appointment time without letting me know from 2-4 to 8-1 that morning. I expressed my concern from past experiences and that I do not have any issues paying the service fees once the technician actually arrives and fixes the repair as I was not comfortable with the company's history and reviews to make a payment before services can be performed. The CSR said it was no problem and the technician will take payment at the appointment. The next morning, I received a call that the technician had called out and they had to reschedule us with a install tech on Saturday March 23rd from 2-4pm. I tried to request a service technician not an install but they informed me that being short handed this was the only person they had. When 4pm Saturday came around I called the company to ask where the technician was and was told that he was still on his first call of the day and was running behind but would be there as soon as possible. They finally arrived at our home after 7pm and were here until 9pm. We did attempt to communicate what the issues were but there was a language barrier. They said they refilled the unit and fixed the leak so it was holding coolant, but they could not get the system to what we could gather with a language barrier the system to cycle on or something with a valve opening. But he said he would be back the next day or Monday to finish the repair. We waited both days, but no one ever came back. I called Royal air Tuesday March 26th to fin read more

Our old unit burned out. Had them come out and install a new unit. They didnt give us the pricing until after everything was done and now want to charge 18,000 for an (at most) 8,000 job. Not even two months later we are experiencing issues with the system. They gave us a day for a technician to come out and he didnt show until the following day. He was there 10 minutes and just said "the unit was dirty." The unit is brand new. He left and we're still experiencing the same issue. It's 85 in our house and cant get the house to cool off and can't get anyone to answer the phone, and the off occasion we do get someone, they hang up on us. If I could give this company less than 1 star, I would give a negative star rating. *****EDIT***** I forgot to add that when installing the unit, they got tar all over our flooring and failed to clean it up. read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

They installed two new units in my house one upstairs one downstairs. Shortly after the install we noticed water leaking from one of the support beams in our downstairs area. I contacted our sales representative Bryon who insisted it could not be an issue with the install there must be something else happening. I sent pictures of the drain in the attic that was just shoved into a pipe in the attic to which he claimed was normal and couldn't be the problem. A couple more messages and he ghosted me. So I called the main office and was informed the sales rep has no authority to schedule repairs. Why didn't he just tell me that to start with?? They sent a repair guy out who just looked at it and took pictures he said he would contact his supervisor who would call me to schedule a repair. He admitted the drain wasn't installed correctly and in fact told me he didn't even know what the pipe wast that they cut to put the drain into. I waited two weeks and got no call to schedule the repair. I called the office again and scheduled an appointment to fix it. They were supposed to be here between 1&4 pm and didn't show up until after 5:00 pm. No communication at all until I called at 4:15 to find out where they were. The repair guys didn't speak any English and we don't speak Spanish so communicate was a real challenge but we managed to get the information exchanged and they rerouted the drain. Now I have a hole in one of the pipes in my attic nobody knows what it's for and a hole in my wall in the hallway where they mis-measured while installing the thermostat. read more

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I had this company installed a 2023 a central ac unit last year. Come to find out that instead of installing it up to code with electrical. I now have to out of code electrical issues. One being my sediment trap was installed with a flimsy yellow tube instead of the sediment trap now causing a hazardous risk to my home and family. In addition to my drain line is not insulated. I have called more than once. Two of the times i called to speak with the supervisor or manager and I was not able to reach them. I was told that he wasn't in the office that a message will be given for him to call me back. I have not recieved a call back. And the receptionist didn't even wanna provide me with her name nor the supervisor name. They will fix the damage they caused. This a code electrical issue. read more

If I could give a negative 5 star review I would. The issues with this company are beyond explaining on a review. Do not do business with this company. Check the BBB reviews prior to using them. The General Manager, John, is arrogant, rude and very unprofessional. Never once apologized for his companies failures, nor did he try to correct any of the issues related to the oversized and improperly installed unit, not to mention health concerns and stress endured. Complaints will be filed with any and all licensing and regulatory venues as well the attorney General as I don't see how this company can be in business with all the negative information on the BBB. read more

Buckle up cause this is gonna be a bumpy ride. Home warranty sends Royal Air out to fix a noisy condenser fan. Guy comes out somewhere between 1-6pm, diagnosis it, pokes around a bit, says parts will be here in a few days. Great. I wait a few days. They never show. Excuses. Phone problems. Etc. Promised arrival the following day at the same time (1-6pm, its always 1-6pm). Two guys show up to do the motor install, nice fellas, fan works. We had AC for a few hours then it the compressor cuts off. Its 2am when the wife wakes me up cause its hot. I check the machine outside, its running but the inside one isn't. Something fishy. I have an electrical engineering degree and this is a box with a switch, some wires, and a couple capacitors. I look inside, one wire burnt clean through. Its hot as all hell so I make my own wire using thicker gauge wiring and the machine works now. Call Royal Air, tell them what happened, they send a guy out, he validates my repair an cleans up the garbage install the other guys left behind. Wires literally hanging outside the unit. Now the box won't cut off. Eventually it runs until it dies. We tell all of this to Royal Air. "it'll be a couple days". I call the home warranty. They give them a call. Somehow they magically found time to come out that day. They send the same guy out as the day before (the guy that validated my repair because their guys missed the fact that our compressor draws too much amperage). He looks around, can't find anything, still didn't notice the compressor drawing too many amps. Says its a little low on freon. Leaves saying he doesn't see anything wrong that he can fix. Can't diagnose any issue. Never comes inside. Never goes upstairs. Doesn't even try when the facts are staring him in the face with the outside unit (hint: its 20 years old and been well taken care of but its friggin 20 years old) This guy... this friggin guy tells the home warranty that I tampered with the machine that was not only working but he had validated the day before. Said all the wiring was good. You know what "tampered" means? It means essentially sabotage or unauthorized tinkering which requires the thing in question to be NOT FUNCTIONING. So these incompetent souls basically tried to save face with the home warranty by lying about me to the home warranty and nearly costing me the expense of having to replace my AC stuff on my own when it eventually DOES tank. Oh and good luck getting a manager. Apparently they only come in to get coffee and have a meeting every morning. Absolute nightmare dealing with these people. Incompetant. Deceptive. Lazy. Slow. I would give them no stars if I could. read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

We purchased three 5 ton Trane units for three of our properties three years ago. During this time period we've done the required twice a year maintenance. One of the units recently started leaking and we were told the coil is bad and needs replacing. We didn't think there would be an issue with the 10 year warranty. Well... to our surprise the parts & labor are supposedly covered, but there's a $1,200 charge for refrigerant and $1700 processing fee. I questioned the service person about these charges and he stated there was a processing fee to send the part back and get the new part. What???? So I called the office and spoke to Kary who seemed irritated that I called and emailed to question the charges. He stated these charges were coming from the owner. I asked to speak to the general manager and am still awaiting his call. I've tried to call back, but have been placed on hold for long periods of time. It seems like a great deal at first, but when something happens, there's really no warranty, just an opportunity for them to charge you for ridiculous so called processing fees. I will never purchase anything from them again. BUYER BEWARE!!! ***UPDATE*** We found an honest Trane certified company who switched out the warrantied coil for $600. No refrigerant fee or crazy processing fees. Royal Air is not to be trusted. read more

This is a revision for a Yelp review dated 1/10/2022 written by Cynthia B., signed by Edward B. pertaining to work done at our home by Royal Air Conditioning, Houston, TX, in 2015 and 2019 . We have bumped them up by 1 star because the problem has been resolved but it was with much effort on our part to get Royal Air to take action in our favor. Cynthia & Edward B. Houston, TX read more

Charged us to fix an AC part and it broke within a day. We had to get the unit replaced and they never offered a refund for the repair. Never even called us back. We had to file a dispute with our credit card. They are liars and thieves. Edit to add: we did call your office numerous times only to be told someone who could help would call us back. It has been months and we finally got our money back as we won our case via credit card dispute. read more

If I could give zero stars and recommend criminal charges, I would. Absolutely terrible. I purchased a system (that I now know isnt even designed for the size of my house) and it was installed on June 13, 2023. Installers were on time the date they were set to be here but the system has never worked properly. They installed a single drive system into a house that CLEARLY needs a dual drive (500 sq ft upstairs, 2000 sq ft down). They charged me for replacing the copper line set WHICH THEY NEVER TOUCHED. The system doesnt work at all. I called their warranty line and they sent someone out who told me it was "low on freon". Come to find out, they took the exhaust vent completely off and capped the pipes through the roof which have just held rain and caused damage. This means my entire home and family were exposed to Carbon Monoxide threats that can be DEADLY. This company is absolutely garbage and I am seeking legal counsel as we speak. I sent my OWN PROFESSIONAL HVAC TECHNICIAN that owns a company to their office in Houston today since the tech that lied to my face about what I needed is all of a sudden in "remote Alaska". When confronted with this their response was "well.. he signed the contract." DO NOT UNDER ANY CIRCUMSTANCE DO BUSINESS WITH THIS COMPANY! THEY ARE ABSOLUTE TRASH AND ALL ABOUT A QUICK BUCK! read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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Please read .. I would run as fast as I could away from this company and loose or burn their phone number. They don't answer their phones, they don't show up for appointment, they don't honor warranties and use excuses on wiggling out of them. This was the Service company lined up by Efficient Air of Houston. They sold me my AC and Furnace package at a super great price. Thank God they are Carriers and have a 10-year warranty. I also got a 10-year labor warranty which is a joke when trying to have Royal Air honor. Royal Air wants $200 services charge up front to evaluate whether it is covered. This is almost twice what other companies charge. The have a "F" rating with the BBB. I have NEVER seen a F rating on a company. I would be embarrassed to be working for this company. Like I said I would run as fast as I could if they ever call you or knock on your door read more

I would like to take the time to warn homeowners to reconsider a purchase from Royal Airand and to check on any warranties you have trusted them (or any other A/C dealer) to register on your behalf. We purchased an $11,000 Trane a/c unit from Royal Air 5 years ago. Our contract/ receipt shows a 10 year warranty is included with the unit. We just made our last payment on this unit and the unit stopped working yesterday. A technician came out to assess the unit today and immediately blamed us for having the thermostat set to auto. He said that burned out the board in the furnace which was not the case. Then, he said he already knew we were out of warranty because Royal Air informed him we did not pay for annual maintenance every single year. That should not have been the case, as we should still be within the 10 year warranty but he said not having annual maintenance deemed our warranty null and void, according to Royal Air. The technician quoted us $3500 for a new compressor. Naturally, we did not feel good about spending an additional $3500 with Royal Air who was not honoring our warranty. We called another A/C dealer who looked up our warranty on the Trane website and he sent us a screen shot showing that Royal Air never registered our 10-year warranty. I called Royal Air snd finally reached a receptionist after multiple automated dropped calls. When I asked her to send us the proof our warranty was registered she emailed me a copy of our receipt, clearly stating the warranty details. I have my receipt so did not need the copy of it. I asked again for proof of warranty having been registered and she said there's no way for her to show that because everything is done online and they have no records to prove or disprove anything from 5 years ago. She said no one at Royal Air would know who we were or remember our purchase and they have no way to know who forgot to register our warranty. She said the owner and manager do not take calls on their days off and do not return calls on their day off and someone might call me back on Sunday. Bottom line, she said Royal Air is not accountable for failing to register our 10 year warranty. If you purchased an A/C unit from Royal Air, please verify that your warranty was registered. If you're outside the 60-day window from date of purchase and your warranty was not registered, your 10-year warranty is null and void. I also called Trane customer service and they said I was misinformed by Royal Aur regarding my responsibility to adhere to strict annual maintenance of $195 annually, as Trane warranties their machinery for 10 years regardless of annual maintenance, as long as the dealer registers the 10-year warranty within 60-days of installation. I hope this helps you make an informed decision. Yelp doesn't allow a review without selecting at least one star. If possible, I would give zero stars. read more

Buckle up it's a long/bad story. REF: CENTER POINT ENERGY / HOMESERVE - Home Service Plans, ROYAL AIR - Houston, Texas **Please read it all! Homeserve comes out the HERO here, they went out of their way to correct the issues with Royal Air. I am a 46-year resident of Harris County, Texas, and a Center Point customer and I signed up in May 2019 for home services plans with Center Point provided by 'Homeserve' I placed my 'first' AC service request on 24 May 2021 Homeserve scheduled a service call with' ROYAL AIR of Houston' and Royal Air responded on Wednesday, 26 May 2021 with HVAC Tech - J****. Tech arrived, discussed issues. J**** looked at my compressor and informed me it is a " bad compressor motor", states he will need to " contact the warranty company " ( Homeserve) for approval and then order me a motor" - He informed me he would be back on Friday ( 28 May 2021) Friday 28 May 2021 around 2:00 PM - no call, no text, no service from 'ROYAL AIR'. I called 'ROYAL AIR' customer service and they inform me that they found my address in their system but their system does not have an "active service call at my address." I was informed that 'J****' had closed out the service call on Wednesday (26 May) with the following comments. Paraphrasing; Royal Air Service Notes: **"House inaccessible, the customer is an invalid, cleaned 'contactor', unit working." Call Complete. **This is NOT what transpired at all so I brought this issue up over the phone with the 'ROYAL AIR' service rep and she responded "all they can do is reschedule for next week and have 'J***' come back out." Why would I have this company come back out? (During my many conversations with 'Homeserve', I also learned that ROYAL AIR already had sent an invoice? to Homeserve for this bogus?? service call performed at my address) After conversations with Homeserve, Homeserve rescheduled my service call with a different HVAC company. Homeserve had Comfort AC ( The Heroes) serviced my compressor, replaced and needed parts and charged up the system, tested it and my AC is working as expected. This was my experience with Royal. I am a real homeowner in Northwest Houston in - Greg B. read more

Do not use this company!! They will tell you anything you want to hear, come same days to install the unit, then you will never hear from them again! The install team was so lazy, they had to come back out and fix stupid mistakes they knew what they were doing! I've been calling 15+ times a day, and nobody will pickup the phone. After sitting on hold for 10 minutes, the automated system makes you leave a voicemail which they do not return your call. I haven't been able to talk to anyone from the company for 2+ weeks and I am waiting for them to file a permit that should of been completed when the unit was installed. Worst company ever! read more

My instalation was supposed to be Monday morning 06/06/2022. Was told between 8-9 am for arrival. My husband took off work to be here. We sat all day.  No one showed. I kept calling the number on the contract starting at 830. No answer regardless of the what order I was given, but would go straight to voice-mail within a minute of being caller 1. I left multiple messages through Monday. NEVER got a call back. I finally hit the #1 for service and the lady was very sweet. She went between me and the instalation dept and said they had me down for 06/07/2022 and wanted to know if that was ok. I told it would have to be. I had my adult son take off work to be here(making it so my husband and son now had lost a days pay) When the crew arrived,  my son was in communication with me the entire time. They came through, did not want to listen, did what they wanted. They caused damages to my ceiling, installed the living room vent in front of the front door, not where was asked to be placed. The 1 bedroom vent was installed in front of the wall mounted TV. Again not placed where it was asked to be (Not fully secured to the ceiling) the other bedroom where the vent was installed,  they pushed the ceiling down, it's falling down at the seam. They put one in the bathroom and that is also falling down along with the trim (that completely came down. The thermostat control was asked in the beginning to be put in the hall at one spot, up a little higher (to keep out of my grandkids reach) and it was put at the opposite end kind of low.  When asked about the filter, the one man said they didn't have one, that we would have to buy it. When asked size or type, was told to call Royal Air and ask them. The outside unit was unlevel and they were asked to level it before they left. They took a 1x1 piece of wood off of a burn pile and slid it under the slab of the unit.   When asked about the blow in insulation that was supposed to be installed, the only one who spoke to my son, said he wasn't given any to call. My son relayed the message that no one will return a call he said he would give his supervisor my name and number to call back. NO ONE has called back.  I've called again hundreds of times and same thing. No return call! I finally called and hit 1 again and spoke to a lady and told her the situation.   They also left their trash in the attic and yard. Along with some screws in our parking area.  The Finance company called me that week to ask if the instalation was completed.  I told them NO, not even according to my contract. So payment will not be released until everything in the contract is completed. Which no one is calling me back about. No is anyone responding about the damages.   So at one point, the nice lady I spoke to in a different dept of Royal Air, gave me an email address and told me to send pics, video and whatever I had. I'm emailed once again to see if someone will help me fix the damages, fix the vents(placement of l/r and 1 bedroom vent as well as the thermostat control not being in the right place. and the pipes going out of the attic are not in the right place and draining down the side of my house instead of the ground. Still NOT ONE response from Royal Air to make any of this right. I just got off the phone minutes ago with the finance company and they were told they fixed everything. So they lied. I financed $15,000 to have central heat and air to be installed because I am disabled and cannot do this heat and cold. I counted on Royal Air doing the job they promised they would. This Company is nothing but Liars and do NOT do the job correctly! Stay away from them! I have had to reach out to a lawyer this week to get this resolved. Save your time, energy & Money...Find a reputable company! This is NOT one! read more

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Royal Air has terrible customer service after they get your money. I am supposed to have a warranty and they are supposed to come out twice a year to check my system. This was to be part of their service for 3 years. They never have scheduled it on their own, and I always have to call to schedule the routine service. I called in May for the summer check and they told me they will not be able to come out until November!! They said if I want them to come out it will cost me $160 , even though I'm still under warranty. Do not buy from Royal Air!! read more

If you're considering doing business with this company, take a minute and look at the 150 current complaints on the BBB website. I would give ANYTHING had I done that and I would have NOT used them. In Sept 2022, they installed a 3.5 ton HVAC (with media filter) in my 1,200 sf house. The installation experience was the WORST. No one could speak English and I don't speak Spanish. While we didn't speak the same language their argumentative attitude came through loud and clear. It was obvious their only concern was to rush through the installation as fast as possible and leave for the day. They poked unnecessary holes and vent holes in the ceiling. They tried to install vents where I specifically instructed should not go there. When I spoke up and said the large master bedroom seemed like it should have two vents instead of just one, he refused to listen and installed one vent. When they left that evening, I was exhausted and frustrated but didn't know what was head. I called another HVAC person about them installing only one vent in the master bedroom. He said they should have not only installed two vents, but also a secondary return vent in that room. This was just a week after install, so they did take my calls and they come out and repair the holes they shouldn't have cut and they installed a second vent and return vent in the bedroom. In Dec 2022 when the weather turned wicked, the HVAC could not even come close to getting the house to a somewhat comfortable temperature. Even setting the thermostat on 65, it only raised the temperature of the house to 50 degrees. It was miserable. The unit blew and blew and we were freezing. We had to pack and leave for several days. My electric bill for that period of time was $350!! Now the the first summer of running the HVAC. Even keeping the thermostat at 77, the unit gets the house to an average of 80. The master bedroom and bathroom in the back part of the house are always hotter than the rest of the house. That area does not get direct sun. The blinds and curtains are closed. Ceiling fan runs 24/7. I have replaced most of the windows and paid to install blown-in installation. I've worked for the last four weeks to have them come out and check the system to determine why the house isn't cooling evenly, as well as why it doesn't maintain the temperature the thermostat is on. When I call, they disconnect the call several times, the hold times are long. Now they're saying it's a $196 fee for them to just come see what's wrong. This $14,000 unit is less than one year old. It's just wrong. They should not be allowed to continue taking people's money, doing shoddy installations and not providing customer service. read more

I purchased a unit last month. I've called the service department yesterday, no one called me back yesterday. I called again today at 8a, a gentleman answered the phone, called me back with an update at 10:30a, which I appreciated. However he said the installation department would call me back and I haven't heard from anyone, I called the service department back again and she was no help. She said installation department didn't answer. If I could rate this company a negative I would. read more

THIS COMPANY IS A FRAUD!! don't do business with them, they will come the first time with a big smile to take your check after that you don't hear from them so you're on you're in , they come install they don't finish and come back a week later , they will also leave a big mess , don't clean up after, ! customer service is horrible when you call always have an attitude even scream at you, they do not explain contract to you so that way they can screw you up every time , for service call is $200 , now I have to pay $1,200 to get my a/c fix it's only 2 years old , THEY WILL NOT EVER HONER CONTACT! they will lie they're way out just to take your money so if already bought for them nothing you can do except never do business with them again , if never done business with them DONT STAY AWAY!!! I really hope no one goes through the summer heat or cold winter like us waiting on them to come help us since we pay big bucks and now they won't honor contract:( read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

We spent $24k for two air conditioner hits and we're never told we needed to schedule annual maintenance checks with them! They told us it would be $499 to reinstate the warranty but would still have to pay for repairs on a 20 year warranty! Emailed the owner with no response ! They are crooks!!! read more

Don't be fooled like I was about their scam tactics. They do not come back once they install your unit.Trust me I know...DON'T USE ROYAL AIR...YOU WILL BE SORRY... read more

Royal Air Conditioning does not return calls and their service record is poor. Disappointing.

I got AC in Dec 2023 and they gave me 10 years warranty. I just went in my attic and saw that air is leaking from joints of duck attachment with AC. I called to Royal Air and they told me that assessment charges will be $195. I told them that we have warranty for 10 years but lady told me that still I need to pay. This company is not reliable company. read more

I live in a split level home with zoned air/heat and 2 air conditioning units. After having air conditioning issues, we hired Royal Air Houston to install new unit. We were told by the rep that the single unit would accommodate both floors. The unit only works on the upper level. We have no heat or air on bottom level. In addition, the system had several gas leaks that had to be addressed by the repairman. Royal Air informed us that we should have requested to have a zoning system installed. They have ignored our calls to fix this issue. They are pushing the blame on us. In addition, the company never applied for permits to perform the work from the city. I am attaching pics of some of the neglect pointed out by a repairman.  I am a heart transplant recipient since August 2020. It has been very stressful for me and my family in the death trap system installed by Royal Air Houston. read more

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Just let the number of negative reviews speak for themselves. These guys are complete scam artists that will overpromise and under deliver to say the least. They will lie to try to sell you anything and everything you do not need, schedule appointments and will not show, overcharge for basic maintenance, and will not perform the service requested. Save yourself the headache and thousands lost, go with someone else... anyone else but these scammers. read more

Awful. Just awful. New HVAC system not working. Horrible install. Scratches in wood floor from dragging unit, glue or something all over trim and door, exposed wires, can barely get air filter in because of pipes right in front. Air is not cool at all. Turns on and off all the time. Takes days-weeks to get a call back. Tech was no call no show three times. Rude customer service, "not my problem, not my department, will pass it on" when calling service for service. Told us $195 for diagnostic plus parts on brand new AC with warranty. We have to use another company to fix. Getting ready for week five of excessive temps and no AC. We will be suing for cost of repairs from new company. read more

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They came out an installed the hvac unit made two big holes in the Sheetrock for the thermostat have not repaired it also broke a window they did not tell us about scratched a door that was just painted and scarred the flooring. Have tried to contact them several times and they said they were working on it. THEY HAVE TERRIBLE CUSTOMER SERVICE!!!!!!!!! Mike Cortinas read more

I would not recommend this service to anyone. Sales person was great. Very professional and the installation was able to be scheduled and completed within two days of my initial call. That was good. THEN the bad stuff happened. The installers did not extend the ductwork to a portion of the house (laundry room), there were some poorly installed cables hanging below my house, AND they installed the thermostat on the wrong door. The placement of the thermostat was explained to them several times and they still installed it on the wrong wall. This was an issue because it impedes from me opening my sliding door. I explained the situation to the salesman and the customer service. I was assured that all mistakes were going to be repaired and addressed quickly. It has been three weeks and still no repair. I have tried calling, leaving messages, and still nothing. I have spoken to a few folks and still nothing. I was assured a supervisor would call me and nothing. Two days ago I was assured that I was the "next stop" and still nobody showed up. I tried being polite and patient and accommodating and believing the things customer service would explain to me. But going on the third week and still the issues have not been resolved. I really don't know what to do anymore. I may have to pay for the repairs out of my pocket at this point. I would not recommend anybody use this company. I wish I could provide a negative star rating. 1 star is being nice. read more

From beginning to end this process was painless. Sami came out and was incredible. He made the process quick and easy. Are you ready for this they installed the same day. We are so impressed and we will recommend them in the future. read more

Used this company 4 years ago to buy two 16 seer Trane AC units. The warranty that came with them was 10 year parts AND labor plus they would come change the media filters 2-3times a year. The first 2 years were fine. I had to harass them but it got done. The 3rd year I had to start buying my own filters cause they absolutely would not come out to change them. Got the run around. When I tried to schedule maintenance, no less than 6-8 phone calls, ( firm ones at that ) I was told they were short staffed and kept putting me off. Now I had a compressor go out. What did they tell me? I'm sorry your warranty is void due to no maintenance in 2023. I explained how many times I called and explained that I was told they were shortstaffed. The lady I spoke to said to me, we've been shortstaffed for a while. I said explain to me how this is your customers problem? Total waste of breath. The friends that refereed us to Royal Air has had the exact same problem with them. Under NO circumstances would I use this company for a single thing. I promise the money you might save upfront you will absolutely 100% pay for plus some in the long run. Run and don't walk as far away from Royal Air as you can. read more

STOP. Do not have anything to do with this company. They have the most inept workers. They had to get 2 units because they ruined the first one trying to install it. Not one of the workers knew what they were doing and did not speak English And now 2 years later we are finding out they put the second unit in wrong without flushing the lines dooming it from the very beginning. So now we are sitting in a very hot house in the middle of August. So next Royal Air denies we have a 10 year warranty on our Carrier unit saying it will cost us $4000 Biggest crooks I have ever seen read more

I have a new unit that was installed by Royal Air Conditioning company. I made an appointment for my first service and confirmed it the day before the appointment. the date of the appointment was 23 Jan 2025. I confirmed the appointment, 22 Jan 2025. The technician was scheduled to show between 12pm to 4 pm. I received a call from Royal at 1:15 cancelling the appointment. I had rescheduled several things to be home at that time. I ask why they did not call me in the morning and ask to speak to a supervisor to elevate this. The individual that called told me no one was available. I ask if all the supervisors had quit, and the individual told me yes. I suppose that because this is a free service, as part of the contract, that is not as important as if I had been paying for the service. It is very hard for me to believe that all of the supervisors have quit. I think that the entire conversation was not very respectful considering I had rescheduled my afternoon for this service. As far as this experience, it is 0 stars. My name is Wilburn Ferguson and I would like this issue to speak to a supervisor about this issue. My contact information shouyld be on file. read more

This company is the most crooked AC company I have ever worked with. First they tell me that my warranty has been cancelled because I did not return their calls for service, which I never received any message. Then they tell me for $400 they will reinstate my warranty and come out and repair my unit. Reluctantly, I agreed. When they finally arrived, the repairman tells me that the repairs will cost $650 and that the warranty will not be in effect until the next time the unit needs repairs....Really. I will never use this company again and would NEVER recommend to anyone. read more

RUN don't walk. Avoud this company. if you find this review, google lawsuits. this company is a mess. they do business outside of Houston but can't service unit when broken in a timely manner. read more

Do not use this company. I thought people were just overly sensitive. They aren't. This company does not treat their customers with any form of respect and once you purchase something from them, you are dead to them. I was so thrilled when our AC was installed, but less than a week later we realized part of it was not installed correctly and it was struggling to cool the whole house (the unit is plenty big enough for our square footage). I called Royal Air back maybe 7 or 8 times before I finally talk to someone in the installation department. We get a date scheduled a week out. I'm annoyed, but at least something is scheduled. The day of the appointment comes and I am in the ER (I wish I was kidding). The tech rings the doorbell, my husband talks to him through our camera letting him know what's going on. We call Royal Air back the next day trying to get anything on the books. They dodge our calls, refuse to call us back, and just generally treat us like garbage. My husband starts calling them daily trying to get ahold of anyone who can help us. He has left so many voice ails and still nothing has been scheduled. Our AC is less than 2 months old, struggles to cool our house because it was not installed correctly and we cannot get ahold of the company that sold us this AC and the 10 year warranty. I'm so mad. read more

Did a great job was on time actually 5 mins before the time they were supposed to be here. Explained everything to me air conditioning unit and thermostat. read more

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