Robb came and made the process very easy, he got us the system that we needed at an affordable price and was very upfront about what it would cost, and what it took to make it happen, he was very professional and Made it worth it read more

The installation itself was not straightforward because the new air handler would not fit through the existing attic access. To get it into the attic, the crew had to enlarge the opening by removing wood framing, molding, and drywall. During the process, the attic access stairs were also damaged. The installation was completed on Friday 7/10/26, and I was told someone would return on Monday 7/13/26 to repair the damage. Today is Friday, 7/17/26 and no one has shown up. I've received no meaningful communication only excuses and repeated promises that someone would call or come out, but nothing has happened. I also discovered issues with the HVAC installation itself. There is a gap between the air handler and the return plenum, allowing attic air to be pulled into the system. In addition, the return box was damaged during the installation and appears to have been repaired with duct tape rather than properly repaired or replaced. Delays can happen, and I understand that schedules change. What I cannot accept is the complete lack of communication and follow-through. As a customer, I should not have to repeatedly chase updates or wonder when promised repairs will be completed. The new HVAC equipment performs well, but the installation quality, damage to my home, and poor customer service have overshadowed what should have been a positive experience. Until these issues are properly addressed, I cannot recommend Royal Air Houston. I am sure someone will reply to this review asking to contact the office but that's what I have been doing and has yielded zero results. read more

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This has been the worst HVAC experience I have ever dealt with. They won't return calls, texts, and will lie about when technician will show up to fix the issue they caused. They will be very quick to come install your unit so they will take your money but don't think you will get any service for the broken system they installed. My mom made the mistake of hiring them without researching because she is a senior citizen who got scammed by Royal Air. On Google reviews, they somehow have a decent review rating but if you look on Yelp and BBB, you will learn the truth. Mistakes happen and I need them to fix the mess they made. I have filed a complaint with the Texas Department of Licensing and Regulations against them. License number TACL-B33625E and the owner is George S. Saleh. George - Do the right thing and fix the broken system you installed. Next up is suing them for them for Deceptive Trade Practices in Texas. Save yourself the headache and look for another company. DO NOT USE ROYAL AIR Houston. read more

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BEWARE BEWARE July 3rd we called and had my grandmothers whole HVAC system replaced because her home was not cooling to the set temperature and her system was old. We had called multiple different companies but decided to go with Royal Air because they were the only ones able to do it right away. She was excited to be able to get her house in cooler temperatures only to experience the same exact problems just 6 short weeks later. The house temperature was back in the 80's. We called on Wednesday July 12 to report the issue. They told us Thursday 9:00-11:00 they could have someone there. No one showed. Long story short, they gave us the run around every single day and it wasn't until 7 days later someone showed up. They sent someone who didn't speak any English at all and we had to call a friend who spoke the language to be able to communicate with the technician. It ended up being a waste because he the problem was the ''thermostat''. He left and nothing was resolved. Fast forward to Friday, Aug. 21 they sent another technician who changed a part of the "brand new AC" and left us with no resolution. Now the company sales person (Joe) doesn't answer. He leaves our text messages on read. We call the company and are told they will forward our messages and someone will call back except no one ever calls. This unit is less than 2 months old. I told them that my grandmother is 83 years old and cannot stand the heat and they DO NOT CARE. I am currently seeking legal action. Save yourself the headache. THIS COMPANY IS FRAUDULENT!!!!!!!!!!!!! read more

I would never recommend Royal Air! Their company caused me a lot of stress.They lie and do not answer phone or messages if there is a problem. Yes! They come out quickly to install, then forget them finishing up if there is a problem. Had to threaten a lawsuit to get them to come back! 6 weeks after installation! Lied about everything in their TV Ads. Salesman lied. Left a mess. Don't use them! read more

Royal Air promotes itself with slogans like "Houston's Heat Doesn't Wait. Neither Do We." and advertises itself as a trusted residential and commercial HVAC company. Based on my personal experience, I cannot agree with those claims. I want other Texas homeowners to know what my family has gone through so they can make an informed decision before purchasing an HVAC system from this company. On November 30, 2025, we purchased a 4-ton Carrier AC system from Royal Air. One of the main reasons we chose this company was the 10-year warranty they heavily advertised and included in our contract. At the time, we believed we were investing in dependable equipment backed by reliable service. Looking back, it has become one of the biggest purchasing regrets we've ever made. On July 2, 2026, our AC stopped working. We immediately called the company using the phone number listed on their website and marketing materials. Instead of reaching an office where we could speak with someone who could actually help, every call was routed to what appeared to be a call center that simply took messages. We were never provided a direct number for a manager, supervisor, or anyone with authority to resolve our issue. On July 2, I spent more than two hours on hold without getting any meaningful assistance. On July 3, we were told a technician would come out on July 5. The appointment was canceled, and no repair was made. After calling again on July 5, we were rescheduled for July 8. A technician finally arrived on July 8, but unfortunately the visit solved nothing. The technician explained that he was only there to diagnose the problem and submit a report. He told us he did not have the proper equipment or parts to complete the repair. His exact words were: "I am only a technician. That's all I am out here to do--to check it and report the issue." So after waiting nearly a week, we were still left without air conditioning during temperatures exceeding 100 degrees. Since that visit, our experience has been complete silence. We sent multiple emails to royalairhouston@gmail.com and continued calling almost every day. As of July 21, 2026, we still had not received any meaningful communication about when our system would actually be repaired. During one phone call, we were told that a sensor had been ordered and they were still waiting for a control board. However, no one could tell us: When the parts were ordered. When they were expected to arrive. When the repair would be scheduled. Why no one had communicated any updates to us. While trying to understand the problem ourselves, we also learned that the sensor installed in our system appeared to be an older sensor that is reportedly no longer manufactured and has been replaced by a newer version. This raised an obvious question for us: Why would a newly installed 2025 Carrier system contain an older, discontinued sensor? We still have not received an explanation. One thing I will say is that Royal Air moved very quickly when it came to making the sale. Our system was installed almost immediately. Unfortunately, after the installation was complete, it felt as though the customer service disappeared. To make matters worse, we are still making monthly payments on an expensive HVAC system that has not been repaired under warranty. Because our family could not continue living in a home without air conditioning during the Texas summer, we were forced to purchase four window AC units, spending approximately $1,000 out of pocket just to keep our home livable while waiting weeks for repairs. We also filed a complaint with the Better Business Bureau (BBB). In Royal Air's response to the BBB, the company stated that it would honor the 10-year warranty, that parts were on order, and that it would communicate with us. As of this writing, our experience has been that we have received little to no communication directly from the company despite those statements. Another disappointment was the lack of follow-up from the salesperson. Before the sale, we were told that if we ever had questions or needed help, we could reach out directly. After the installation, our attempts to contact that person went unanswered. No customer should have to spend weeks without air conditioning during a Texas summer while receiving little communication about the status of their warranty repair. Customers deserve timely updates, accountability, and a clear plan for resolving issues. This review reflects my personal experience with Royal Air. I encourage anyone considering doing business with them to read reviews carefully, ask detailed questions about warranty service, and understand what support is actually available after the sale--not just during it. I hope sharing our experience helps other families make an informed decision. read more

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Royal air does not uphold their own warranties, we purchased a HVAC system from Royal Air in April of 2022, this pass July we requested service from Royal Air due to the warranty.. Service technician came to our home and stated that we needed a new compressor and that the compressor wasn't under warranty after reviewing the warranty and and calling the service warranty company ourselves we discovered that it was and the only thing we would need to pay for was the Freon.. But instead Royal Air gave us a bill for for $4750.. Stating that they would be able to repair the AC after the receipt of payment.. I called multiple times trying to have this resolved with no success.. read more

I will leave it to potential customers to decide whether this is the level of service they are comfortable with. I purchased a 4‑ton Carrier AC system from Royal Air on October 20, 2025. From the beginning, there were installation issues that required follow‑up service. An appointment was scheduled for October 30, 2025, but no one arrived and I received no communication. I rescheduled for November 4, 2025; the technician came but did not have the correct equipment, and the issue remained unresolved. I was told parts needed to be ordered and that I would be contacted. Over the next six weeks, I received no updates. I reached out again on December 15, 2025 regarding the original problem as well as a new issue that had developed. The problems were finally resolved in late December--approximately nine weeks after installation. On Monday, June 15, 2026, the AC stopped cooling entirely. I called and was scheduled for the next available appointment: Thursday, June 18, between 11 a.m. and 4 p.m. After hearing nothing, I called at 3 p.m. and waited on hold for 50 minutes, only to be told the appointment had been moved to Friday, June 19, from 10 a.m. to 3 p.m. At 1 p.m. on Friday, I was told I was still on the schedule. At 5:30 p.m., I was informed the technician would not be coming. The appointment was rescheduled for Saturday--meaning six days without AC in June. Again, no one showed up and no one called to explain. At this point, I have contacted another company to complete the repair, even though the work should be covered under warranty by Royal Air. read more

Worst AC company ever!! They installed our AC and furnace and failed to weld properly, or at all. We had no idea until the refigerant all leaked out. We called them and they want 200$ to diagnose the problem we already had a nearby AC company diagnose. I told the (non English speaking) woman we have photos we can send where they could clearly see the problem. We need it fixed. Our refrigerant slowly leaked out because the welding was so bad. It has taken awhile, but is now VERY noticeable. They have been out for biannual checks and maintenance and never saw anything. I cannot speak to anyone that speaks english, asked for a supervisor and was told there isn't any. When I requested to speak to a manager or have a number to the office, she hung up on me. And when I called back, they didn't answer the phone. I would NEVER recommend this fly by night company and it is apparent on reviews that I am not the only one they have ripped off and not provided service after the sale. read more

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Terrible customer service, Had prepaid for 2 bi-annual service calls, I completed one but was delayed to set up second, Was told service credit had expired after a year. I asked for policy, there is none only verbal. I asked for service manager, was told there is not one. Then i was notified my maintance warrenty was expired due to no service. Plus rates are very high compared to other local companies Dont not use ........ read more

Brand new unit put in outside has never worked properly per another company didn't install correctly and they have been here at least 10 times and never fixed. Reported to BBB as well as soon as a tech leaves says oh it's fine a never is. Impossible to get it done correctly. Says will never does been dealing with for a year now. Or an even say suppose be here and have had one never even show up. Have saved every message every document says going fix make right never does!! So as type this sitting in a 81 degree house with 3 kids! It's ridiculous! I highly tell you do not use this company or will be stuck with 3 kids in Texas heat like I am with no ac an high Eletric bills because never shuts off and burns Eletric wires!! I wish I would have read reviews before going with this place. read more

At this stage if i could rate them a minus i would. They showed up this morning and installed everything. There was a part they had was broken. They left at 240 and said they would have it and return by 330. I started calling the company at 5. I could not get anyone to answer me. It is 100 degrees and the house is hot. Im very disappointed. I may sue at this point. read more

This business came to our house via a home warranty contract. Immediately said we needed a new AC unit. Offered a "deal" if we would pay 100% of cost that day. Long story short- installed a unit that was too large for house, didn't work properly from the beginning. Water poured out of the bottom of the unit into the plenum. read more

We purchased a brand new A/C in Mid April. Since that time, the A/C has gone out 3 time in a span of less than a month. The customer service has been abysmal. We are on hold for hours and every time we do get an agreement to come fix it we are made to wait often more than 24 hours in blistering heat. My mother in law is disabled and cannot be easily moved. This is a health hazard and it's unacceptable. We agreed to an expensive contract for this unit and we are not getting the value for that money. Beware. read more

Saw ad on YouTube. Once at our home for free inspection it was your typical high pressure sales pitch. I'm so glad we said no.

Read the review before using their service. Their salesman are the best and can sell you anything. read more

Rip off company stay away from them. Don't sign a contract with them. You want need repairs, money hungry! Fast talking

David came out and worked with me to get a reasonable price replace my unit. He was friendly and very professional.

Royal Air replaced my ac sytems in my home a few years ago and from the start I have had nothing but issues., poor workmanship, freon leaks, imprperly installed duct, and trash left behind from the original install they performed. Recenly I had an independent ac tech out and was told they over sized the sysem in my home and now have a failed complessor from restricted air flow. They increased the ac tonnage in my home 50%, which has also increased my energy consumption. They have been non responsive about the issue, leaving me to pursue legal remedies. read more

We made the mistake in thinking this company and their reviews were honest. THIS HAS BEEN THE WORST CUSTOMER EXPERIENCE IN MY ENTIRE LIFE. Don't trust the positive reviews, you will regret it. The Yelp reviews are far more honest and accurate. The facts: We paid $9,000 on 11/26/2022 for a brand new unit that we were told included a 10 year full parts and labor warranty. Everything was fine at first. Installation went well. We thought the company was legit. Fast forward to 7/24/25, it's 87 degrees in the home I share with my husband, son, and 2 dogs. We thought nothing of it of and called Royal Air expecting the issue to be resolved soon because of our warranty. On the phone we were told we didn't have a warranty because we didn't do the annual $399 maintenance. We had no idea what they were talking about. We were NEVER told this. We saw no mention on it on the contract. After some back and forth we were told the first available appointment is in 2 weeks. TWO WEEKS! The woman said if we got someone else to do the work on it we would void the warranty. We live in DALLAS, TEXAS and it's JULY! Insane! We didn't want to have to pay out of pocket so we waited it out. It was horribly hot. On 8/6/2025 the technician, Doug came. He points out a tiny sentence on the back of the paper. It reads: customer acknowledges that warranty can and will be voided if preventative maintenance is not completed. No mention of the cost or frequency. This company is purposely not disclosing this to take advantage of people and make money. The reps are trained to do this. DO NOT SIGN THAT CONTACT. Long story short. We had no warranty and we had to pay for everything out of pocket. We waited 2 weeks for no reason. This is also calculated to take advantage of people in desperate situations. We never should have never been told that the warranty would be voided, if you KNEW you had no intention of honoring a warranty. Why make us suffer? Why? It's so easy to be honest and upfront with your customers. This is wrong. We were desperate so we paid for the motor that was supposedly broken, $1,250.00. We renewed the $400 warranty (we were told this would ensure labor was covered) and paid the $195 fee for them to come out. We paid $1,844 on 8/6/25 to have everything fixed. Doug then says they normally have the parts in the truck but he doesn't and we have to wait. UNACCEPTABLE. He assured us he would personally take care of us. He does nothing but take our money and leaves. It was 92 degrees and unbearable. We had to go to a hotel with our dogs. We were lied to 4 times and told a tech was coming between the hours of 1-6pm on different days. No one ever showed. Doug stopped answering calls. We were then told he quit. We finally get someone out on 8/15/25. He stayed 30 minutes and said it was fixed. It was 89 degrees in the house when he left and it never went down. We called the tech who says it's was actually the compressor that needs to be fixed instead of the motor. The service is deplorable at this point. We were quoted an additional $4,000!!! And told it is not covered under the warranty we paid for 8 days ago!!!! WE JUST PAID THESE PEOPLE ON 8/6/2025 and the air NEVER came on! I'm in tears. I can't believe this company would scam and treat human beings like this!!! They just took our money and left us in Texas heat. There has been a couple 108 heat advisories during this period. People die in these situations and this company could care less. It is 8/16/25. My air has been out since 7/24/25 and my money is gone. What's your response Royal Air? We need to give you an additional $4,000? Why are you charging me when you didn't fix it the first time? What did the warranty we just paid for cover? Your potential customers would like to know what you plan to do. Prove all theses smiling reviews right and actually be an honest company. I don't have a smiling photo but maybe this 108 degree heat advisory for my area will help. It's currently 85 degrees but's it's only 11am. I'll await your customer service. read more

Royal Air Conditioning - Heat Advisory - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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My review is the same as others on this site. I spent $10,000 for replacement of my old unit. The dampers were improperly installed. I spent the same $300 for "maintenance" and also paid $195 for a diagnosis, only for the technician to arrive over 3 hours past the scheduled time. The technician arrived in his personal vehicle with no tools and stated he would have to come back at a later date to complete the repair. I wasted an entire day for this appointment only to be blown off. The charge will be disputed, and Royal Air will not be allowed to service my unit again. I DO NOT RECOMMEND! read more

Our 8 month old ac unit went out. The best they can do is having a service call Wednesday between 11 & 4, today is Monday. Poor service for a company that says they are "Honost Committed Caring". So pissed and sitting in a 90 degree house read more

RUN! TERRIBLE COMPANY! Due to their faulty craftsmanship I ha $8.000 wort of damage that they are refusing to pay. I'm now in the process of bringing suit against them , if possible for more for all of the BS. RUN!!!! read more

Sir, your people did nothing, I called Thursday June 12th 2025 and the lady she answered the phone she insisted that I have to pay around $ 400 for maintenance . I don't see a point for paying $400 to keep my warranty, since the units are new as you claiming they are, then the units should be under warranty for no charge, your company with all respect is scam in some way read more

Royal Air Conditioning - Leaks - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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In 2023, I purchased an air conditioning unit from Royal Air Houston, attracted by their promises of a 10-year labor guarantee, 10-year compressor guarantee, and maintenance plan. After six months, I couldn't reach them by phone, and their website contact portal yielded no response. A year later, they called to renew my maintenance plan, but they had never performed the initial maintenance. I informed them that I had another AC company handling it, and they agreed as long as I kept records. After one of my maintenance visits, I noticed a furnace smell and strange noises from the outside unit. I called Royal Air, and they charged me $195 for a technician visit. Doug, the technician, diagnosed the problem as the upstairs blower motor without even checking the outside unit. His boss claimed it wasn't covered due to missing maintenance and asked for my records. I showed them my records, and they called back saying it would be $899, which also included one year of maintenance. They discovered additional issues: a faulty contact switch and later, a problematic outside motor. Doug claimed all three parts failed due to a surge, which he said was an "act of God," leaving me with another $1,900 bill to install surge protectors and the outside motor. Frustrated, I called another AC company, as Royal Air has failed. The other AC charged me $482 for the motor and $500 to install 2 surge protectors. Royal Air is a fraud company. Please do yourself a favor a stay away. read more

Company is refusing to fix ac. They are trying to say this is normal after their first technician said it was messed up and told me what was wrong. read more

We had a mini-split installed on March 2024 and the unit has ben working great until one week ago, August 15, 2025. Since Royal Aire states that the unit is warranted for FIVE years I called them about the problem. Scheduled and appointed with a technician, but one has to pay $195 for the person to come and conduct a diagnosis. The technician pointed to me that the freon had leaked out through one of the fittings. This indicates that the installation was not what it should have been. There should not be ANY leaks of freon at ALL. As of today, the unit is completely out of freon and to refill it, the cost would run up to about $180 a gallon, probably will use 3 gallons. BUT FIRST, the LEAK needs to be repaired. Will the company so this at least since it is installer's error? With this, the company stated that refrigerant is not covered by the warranty. But the installation was not done correctly in the first place. read more

It was recommended that we replace the entire two AC units, furnace, and app ductwork AND put in insulation with it being noted that we would get a 10 year warranty. That's what we signed to have done. $33,000! But at least we'd have a 10 year warranty. That's what we signed to have done. Here's what they don't tell you: the warranty is voided UNLESS you have them come out for a regular $200 maintenance check on the units. If you missed one, you lose all 10 years of the warranty. Or if you want the warranty back, they'll charge you $400 visits instead of the $200. It's such a scam and a lie. The quality and support of this company is terrible. Even trying to contact the guy who came out here and told us to call him was impossible. He wouldn't answer or return calls. Please, please learn from my experience and go somewhere else. By the way, two years later and my brand new AC/heat is broken during the winter. I'm beyond disappointed, angry, and frustrated. read more

Very misleading warranty practice. We were told we had a ten year warranty, but we're NOT told that "maintenance" was required twice a year. Two years later we have a problem and discover nothing will be covered. After spending tens of thousands on a Carrier, I do expect more. Go somewhere else for your HVAC needs. read more

If I could give Royal Air Houston less 1 star I would. Royal Air Houston installed our unit at the end of July 2023. Let's start with Royal Air Houston installation - We had a 20 year old unit and had to replace the inside and outside units. This was going to be expensive - we shopped around and finally found a company who had good reviews and we qualified for financing. When the Royal Air Houston installer (also only spoke Spanish - we don't speak Spanish with any fluency) showed up at 5pm he had two assistants (his young children). When starting to evaluate the area the Royal Air Houston installer was using his phone for a flash light I asked if he needed one which he replied yes - bad start but nothing that couldn't be fixed by lending him a flashlight. Then the Royal Air Houston installer started the removal of the old unit - this seemed to be going ok until the Royal Air Houston installer asked if I had a step ladder to assist with the installation - I don't have a step ladder as everyone in my family is around or over 6foot tall and a regular out door ladder was too tall. The Royal Air Houston installer had to remove the unit inside and out. I wasn't around for this much as I had to be with my large dog in our camper. Then the Royal Air Houston installer asked if we had a dolly to help remove the unit inside from upstairs and to help move the new unit into place. No I didn't have a dolly, they managed to remove and install the unit without it. But it was a struggle and this is probably how the inside unit got damaged. The Royal Air Houston installer proceeded to install the unit, inside they had to melt or weld, they did this with a special tool which seemed like a welding torch, which gave off noxious chemicals gases - bad for them and us to inhale, no one asked us to open a window or help exhaust that smell. I opened all the windows to help remove the horrible smell, we had portable ac units cooling the house so all that ac went out the window. Finally completed the installation and the unit was working around 11pm - I was thankful they were able to fit us into the schedule - but the very next day the unit stopped working completely no power or anything. I tried calling our sales person with Royal Air Houston - Ibrahim Almokatush - who stated "he wasn't the person to call he only sells the units" and "if I keep calling him he will block my number" I couldn't believe that he would say this, this was just the start of the terrible customer service. Then I called the office number - I must have called 100 times in a three day period, no one would return my calls and when they did answer they would put me on hold and never return to the line. This was coming up to the weekend and I know most charge more or don't work in the office over the weekend so you can't get a hold of anybody for repair problems. We finally called a local company to fix the brand new unit (this cost us $500) - the local company showed us all the incorrect parts of the installation. Royal Air Houston had installed an improper breaker that could have created a fire. When we tried to insert the new filter the housing for the unit was damaged, likely when carrying up the stairs for installation, so the filter wouldn't fit into the filter location without a fight. We had multiple other aesthetic issue with pvc glue and bent panel pieces. We continued to reach out to Royal Air Houston without luck and now seven months later nothing has been fixed, no refund has been issued. I would avoid Royal Air Houston at all costs. read more

Royal Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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Terrible customer service. I had my entire AC/Heating system replaced 2 years ago. The upstairs furnace will not heat and has an error code. They want to charge $200 for a service call and saying warranty may not be in effect. Horrible experience after dropping 16K 2 years ago. read more

Did not obtain a permit, job is shoddy at best, not compliant (used R6, should be R8, drain pan contains water, drain line isn't insulated, arm flex is not UV protected, refrigerant valves used are not up to code, etc. They scammed elderly dad to get an extra loan for $18,500 to "re-wire" the house. dealing w/ Houston Permits, state licensing and a law firm. read more

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This company is a scam they are very unprofessional with service! I receive a HVAC from them in 2019 with a warranty the warranty is suppose to be for 10 years but needs two service visit a years! Sounds good until they don't provide the service visits! I had a scheduled appointment today from 11-5 pm window! No one should up and no one call to explaining the delay! read more

Robb was the sweetest guy and he was so honest and forthcoming and actually wanted to help us get what we need compared to other companies

"What could improve?" Literally EVERYTHING!! They had to come back out twice to fix an install problem with water leaking and staining our ceiling! Once that was fixed around 5 months later we realized warm air was coming through some of the vents. I called them out and the serviceman said the duct was leaking and not properly connected. He reported it and told us a representative from the company would be contacting us to set up the repair service within the next 3 days. After two weeks I contacted him and the company, but never received a return call, email or text. We decided to investigate ourselves and it was appalling. After two install issues we found an evap coil that was leaking air where the duct box connected, as well as old uninsulated metal duct (not screwed down) leaking massive amount of air into our attic! To this day nobody has contacted us even tho we were willing to pay them to repair it!! read more

Robb was polite, thorough and he was pretty nice to my sister and our family. He helped us out tremendously and stuck it through. Cool guy and a great experience! read more

Bad services they have not contacted me about the trouble I am have with my new A/C. When they call you they expect you to follow up but when you call them you get no help read more

If they have ANY positive reviews, I can almost guarantee it is a friend or family member. Look at their BBB reviews. They are rated an "F." To get an "F" in BBB you have to try and not care about your clientele. I'll make this short and sweet. Bought a warranty (around $800) when a home was purchased. Called for maintenance. They wouldn't come out for a schedule a maintenance call. Said they were booked up to a year. When we did finally need them for more, "sorry, you didn't have us out there within a year so your warranty is void." Huh? What AC company is booked a year out? They are running a shell game. Pay now and screw customers later. When we complained, they laughed and hung up. With so many other companies out there, why even consider these people? Sadly, this has been an expensive lesson and we are considering legal action. Learn from our mistake. Take your business elsewhere. Buyer beware.... read more

We had a new unit installed in 2022. During the most recent cold spell, the heater on the unit stopped working. I scheduled another company to come out to repair it and learned not only was it done incorrectly, but it was also never installed to code. I called the City of San Antonio and realized they did not get a required permit (it makes you wonder if they knew it would have never passed inspection because they had zero intention of installing it to code). The original installers spliced a dryer cable, taped it up with electrical tape, connected it to the unit, and plugged it into the wall. The electrical system had no emergency shut-off, and the basic electrical safety circuit had to be renovated. No emergency drain shut-off was installed, and it had to be renovated. There were burn marks on my wall where it was sparking and could have started a house fire right between my children's bedrooms. I kept the cable and the pictures taken before proper repairs and renovations (and, of course, the after photos made by a professional installer for comparison). We have made MULTIPLE attempts to contact the company, but their "gatekeeper" refuses to transfer and claims she will give them a message to call back, yet we have not received any response or resolution. We now plan to contact the proper legal channels. 1/27/2025 (Update): We finally spoke to someone. She stated it would be $195 for them to come and check what the other company fixed. Ma'am, it just cost me $1600 to repair what the original installers did incorrectly, so why would I pay an additional $195 for you to check THEIR work? When we asked to speak to a supervisor, she proceeded to pretend she could no longer hear us and hung up. read more

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I'll keep this short. They oversold me an AC unit that was WAY to big for my home. They installed mismatched units and various areas broke down or were installed with major faults. Royal Air refuses to correct any issues with their installation and go out of their way to ignore customer outreach for repairs on their work. They WILL come out same day to sell you something new, but will ignore you to correct their work once they have gotten money from you. STAY AWAY FROM ROYAL AIR. just read their BBB reviews. read more