Found hard to find batteries. They even sell car batteries and hard to find light bulbs.read more

I visited Batteries Plus Bulbs in Kissimmee today regarding a battery issue, and the experience was…read moreextremely disappointing. From the moment I walked in, the employee, Jazmin, was very rude and appeared more focused on her phone than assisting a customer. This is already the second battery my wife has purchased from this location, and unfortunately, this one is defective. The battery is visibly bulging, and I had it inspected by another professional, who confirmed that it is bad and not holding a charge. The battery was purchased less than a month ago and is still under warranty. However, instead of offering a reasonable solution, I was told I would need to leave the battery there for 24-48 hours. This would leave me without a vehicle, forcing me to figure out how to get to work and take my kids to school. That is not a realistic or acceptable resolution for a paying customer with a defective product under warranty. The level of customer service I received was unacceptable rude, dismissive, and unhelpful. It felt like assisting a customer was less important than being on a phone. I will be returning tomorrow in hopes of speaking with someone more knowledgeable and willing to resolve this properly. If this matter is not handled appropriately, I will be escalating it further, including filing a complaint with the Better Business Bureau. Customers deserve respect, urgency, and fair treatment especially when dealing with a defective product still under warranty.

Oh Raven! What a delight you are. I had a battery on my mobile grooming van that was literally…read moredead. The only MB servicer in Palm Coast wanted to charge me $75 to install a crappy and overpriced Auto Zone battery, that I did NOT want, in my vehicle. Desperately, I called Batteries Plus and found the sweetest, most helpful voice, to help me. She was alone in the store yet offered to help me in any way she could. I CANNOT express how thankful I am for the absolutely professional, friendly and caring treatment I received today. These qualities are SORELY lacking in today's world. But Raven came to the rescue with flying colors! I called to enquire about availability and costs, and she saved me. She installed my battery with expertise and skill, the utmost professionalism, and was so nice to deal with. What a refreshing experience! @Batteries Plus, you have an ABSOLUTE gem on your staff! I hope you realize how rare that is and reward her accordingly. She was professional, personable, helpful, sweet and straightforward about the services provided. If I had a business that could use her, I'd steal her from you in a heartbeat, she was that good. This business has earned my trust because of Raven.

These guys were great, really honest and upfront about everything. Didn't feel pressured at all…read more Refreshing experience, I will definitely be going back to them in the future. Highly recommend!

I have visited this location several times and usually get great customer service. On the night of…read moreTuesday May 26 around 8:15pm I walked in to buy batteries for my car keys. The young gentleman sweeping by the door greeted me but made me wait at the counter for well over a minute before asking what I needed. When I told him I needed key batteries he gave me some story how I needed to open them up myself and that the batteries were on the other side of the store. You could tell by his tone and body language he had no desire to assist me and simply wanted his day to be done. I noticed a lady behind the counter and asked her the same question only to be told in the same lazy I don't want to help you tone they don't do that. You will change a windshield wiper, and do a diagnostic test when you are not qualified mechanics but won't provide customer service to replace a key battery. To blame your laziness on a store policy is lame. Like I said I have visited this location several times for various reasons. This is not the first time I visited for key batteries, this location has changed them before. It is clear this location is losing its vision for top quality customer service. To the two people working the night shift. If your tone and language tell the customer you don't care, the customer will walk out and go somewhere else. Next time it might be bigger than a key battery

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Went to warranty some batteries after 2 months. Not a big deal and they come test them. Kid is like…read moreI don't know a lot let me get someone else. No body else comes. He then tells me to take them out so they can replace them. As soon as I do that they magically don't have them. So I asked for new ones and to put the credit towards them. He says no problem then comes back and again they don't have them. So they offer a credit back and I go inside to do that and again magically they some how don't offer credits.

Batteries on the spot! The cheapest battery store in town. I am super happy about my new battery…read morepurchase. I was at a autozone nearby and they wanted over $200.00 dollars for the same battery. They even installed the battery for us. All we had to do was walk in and pay. The staff is super super nice! Thank you so much Jennifer for all your help!!! This place is definitely amazing, fast, and courteous. I will surely tell more people about this business. If you are looking for an affordable battery, then stop by here today!

Just got my scooter battery replaced. BOTH Andrew and Jack that worked at the front desk were…read morefriendly and assisted me with all my needs. They even tested my batteries before recommending I get new ones. They assisted me also in loading and unloading. Well done Andrew and Jack for your superior effort and kindness. You both deserve praise!

Favorite battery store around the area. Eric the owner is nice as can be and store manager Stacey…read moreis awesome! She will find you anything you need wherever it's at. They also do golf cart repair and service calls changing batteries. Couldn't think of nicer people to do business with.

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.

We bought 3 Life time Watch battery replacement package/product for our 3 watches - but every time…read morewe need a new battery for the watch the Manager always makes us feel like we're trying to cheat them which we are not. We took it to the Wickham location - no questions asked and they seemed happy to serve and see us. I guess the problem is with the manager at the Merritt island location who does not seem to like their own life time battery replacement product and made their customers feel guilty whenever we go there to replace the battery.

Needed some custom installation done on my RV and Don got me in right away. Did a good job at a…read moregreat price. If I ever need an alternator or custom golf cart, it's the first place I'll go.

BEST Service and prices! On top of that my new battery was installed for free in less than 5…read moreminutes! I usually replace batteries myself so this was a real treat. I have never been in and out of a service facility this quickly. Highly recommended!

This is one of the worst businesses I have ever had the displeasure of interacting with, truly…read moreawful. After purchasing a battery earlier in the year (less than 6 months of use) I started getting the "low battery charge" on my dash. I stopped by to ask about my warranty, bringing along my original receipt and the first thing they said was it was my starter. Without running any diagnostics. Like Dr House and his quick claims, it wasn't my starter. But now that I see they often claim that to people, makes sense, I guess. After taking my car to the Volvo dealership and having them run multiple tests, they printed out several time stamped diagnostics of the battery and turns out, it was failing. So, why not take back my battery to where i purchased it with its warranty. Well, I was met with hostility, I was asked why "I trust Volvo over them, because they've been in the battery business for 40+ yrs.", maybe it's because a real diagnosis was given! Not just looking at it. It's okay you know, batteries fail, all of them. That seems to be a new concept to people who have been in the "battery business for 42 years". Then they took of picture of my plate and said, "I never want to see you or this car again and you no longer have a warranty on your battery", which they wrote all over my battery replacement. Hysterical, nice business acumen. We'll see how the BBB likes their acumen.

I have done business with Indian River Battery for at least the past 20 years and I am finished…read more Fool me once, shame on you, fool me twice... Had an alternator rebuilt through Indian River Battery and it lasted 20k miles before I spent the extra money for an OE. That was once. Today was twice. Had to pull another alternator from Indian River Battery with only 40k miles on it. Was I annoyed when I walked into the store? Yes. Was I apprehensive to return to the store after the previous incident? Yes, but I did as a matter of convenience. Nope, waste of time. The late founder's widow couldn't handle my curtness and, rather than attempt to alleviate the situation, met my curtness with equal curtness. Now that would be fair if she were my wife, but as representative of a business? Yeah, I don't think so. I didn't curse. I didn't yell. I simply expressed my displeasure through the tone of my voice in having to tear apart half an engine because of a lemon alternator for a second time. If I have to pay a bit more for an alternator that will last at least 100k, I guess I'm off to Rock Auto or MoparPartsGiant to see who can get me on the road quickest. It is abundantly clear Indian River Battery does not need my business any longer.

I've been to this location of Batteries + Bulbs on a few occasions in order to have replacement…read morebatteries installed for my vehicle key fobs and my garage door openers. The co-owners of this particular location also own the stores in Ocoee, Altamonte and Mount Dora. In every instance I've had to stop by to purchase any products or to have services completed, I've always been met by a friendly and accommodating staff member. They get the job done efficiently, quickly and at a reasonable price. On this particular day I was assisted by one of the employees, Felix, who helped replace a temperamental battery in my garage door opener. In no time, the battery was changed out and I was on my way.

My wife dropped by your store to pick up a rechargeable battery for a baby monitor, this battery is…read moremost commonly used in portable phones. She was quoted a price of $25.00 for one. I just went online and found two for $8 and they will be delivered to my doorstep tomorrow. I understand the concept of paying for the convivence of a brick and mortar store but in what realm should that cost me 8.5 times more? No longer a customer!