I brought two vehicles here for repairs at the same time. It was my first time going here, and I…read morechose this place based on proximity to my home and online reviews. Being a car guy myself, it was important to understand the work being done. Rod at Universal did a fantastic job in all aspects of the repairs. I was given fair and accurate estimates, realistic timelines of when the work might be completed, and the communication was excellent. Out of curiosity, I called a couple other local repair shops after my work was completed to compare pricing, and they were all in the same ballpark. Worth noting is that Universal did not replace parts on my vehicle that did not need replacing, resulting in a final bill that was a little less than the original estimate. To me, that is definitely fair and honest. This repair shop is honest and reliable, with comparable prices. I will not hesitate to bring my vehicles back for future service and also refer friends and family to this business.

My 2007 Toyota RAV 4 had begun showing its age. I took it to Mo, Rod, and Dave for analysis and…read morerepair. I was so pleased with their first job that I took it back for a second repair. I'm so glad I did. My RAV4 drives like a new car! Thanks, guys.

Drew was very knowledgeable and helpful. Overall great experience with purchasing a new electric…read moreEquinox

**1 Star - Worst Dealership Experience I've Ever Had**…read more I would strongly advise anyone considering doing business with Ed Rinke Chevrolet in Center Line, Michigan, to think twice. I leased what I was repeatedly told was a **"new" Chevrolet Blazer.** I was told the mileage on the vehicle was simply because it had been **driven from another dealership in another state.** That explanation never made sense, considering new vehicles are commonly transported on vehicle carriers rather than driven hundreds of miles. I later discovered the truth was much different. Not long after taking delivery, I began noticing numerous issues: * The driver's side **Blazer emblem was missing.** * The vehicle has required **three alignments** and still has handling issues. * The digital dashboard/speedometer has failed multiple times, with warning lights illuminating like a Christmas tree. * I completely lost all functionality of the steering wheel buttons. * While cleaning the vehicle, I found **shattered window glass hidden deep in the crevice of the rear seat**, raising serious concerns about the vehicle's history. * The vehicle is now **leaking oil.** After pulling the Carfax report myself, I discovered information that was never disclosed to me before I signed the lease. According to the report, the vehicle had been involved in an accident and had previously been used as a **service loaner/rental vehicle** for customers while their vehicles were being serviced. It was represented to me as a **new vehicle**, yet I later learned it had a history that should have been disclosed. When these issues continued, I met with both the owner and the sales manager to discuss a buyback or potential lemon law resolution. Rather than taking responsibility, they offered to put me into another vehicle with **even more miles**. After everything I had experienced, I no longer wanted another GM vehicle. As more problems developed, I returned to the dealership hoping for a reasonable resolution closer to the end term of my lease. Instead, I was met with what I felt was complete disrespect. The owner became confrontational, raised his voice, and would not even provide his name during our conversation over the phone. I had later spoke with a manager who treated me as though I was an inconvenience rather than a customer with legitimate concerns. Instead of attempting to resolve anything, he simply Googled GM Customer Service in front of me, wrote down the phone number, and told me, *"You can speak with someone on their team or hire a lawyer."* He then handed me the card. I placed it back on a desk because I was already aware of those options that was exactly why I had come to the dealership in the first place. I was looking for accountability and customer service, not sarcasm or dismissal or if I needed a guardian and parent along my side. This entire experience has been incredibly disappointing. I feel I was misled about the vehicle's history, left to deal with repeated mechanical issues, and then treated with disrespect when I sought help. A dealership's reputation isn't just built on selling cars it's built on how it stands behind its customers when something goes wrong. Unfortunately, that was not my experience with Ed Rinke Chevrolet. I hope my experience encourages others to thoroughly research any vehicle, obtain the vehicle history report before signing, inspect the vehicle carefully, and ask detailed questions before making a purchase or lease.

Just purchased a 2025 Camry. Samantha Steed and the team were fast, friendly, incredibly helpful…read moreand down to earth. I came in with what I wanted, was able to have real discussions about how car dealers work these days, asked uncomfortable questions that she handled beautifully and frankly and I ultimately walked away with a car I absolutely love under the amount I was willing to spend. Additionally, the service team is out of this world. For five years, I have traveled from West Bloomfield, passing at least two other dealerships on my way, just for service from the Golling Toyota team. I often ask staff members how they like their jobs. It's important to me that I spend my money with companies that treat their employees fairly and well. Every staff member I've met with has shared that they feel valued and treated well by the Golling family, and that adds to my reason for the 5-Stars. -Anne Cron

This place is full of the most incompetent and selfish people in the world. I ordered a car through…read morethem and it took 5 months to arrive, then 2 hours before closing they decided to walk away because they couldn't extract enough profit from me. After they refused to sell me the car they started harassing me with phone calls emails and letters nonstop. I have been repeatedly asking them to stop and they continue to badger me by trying to sell me a car again. Go to literally any other Toyota dealership and everybody is so helpful. This is a horrible place to be.

Dropped off our GMC Terrain after it was rear ended recently. Had the vehicle back within a week…read moreand a half (including a holiday weekend.) The communication with the auto body shop and insurance was amazing. Loved that they kept us up often. The vehicle looks brand new. The inside was also vacuumed and cleaned up nicely, which was a nice touch. I hope not to be here again anytime soon but would definitely recommend to all family and friends going forward!

Big big thank you to Pole Position Auto Body for getting my baby back beautiful My usual shop…read moreclosed with the owner retiring and selling, so this is the first time I've used a new body shop in years. I found them on Google simply going off other reviews and I don't regret it one bit. Hugo and his team made the process absolutely flawless. Rayvon at the front desk was always so professional and friendly. No sooner after I dropped my car off they started working with my insurance directly. They got all of the supplemental repairs approved with no issues and they even offered to help get me into a rental. The communication was great with them giving me updates along the way. And the cherry on top... I picked up a car that was detailed, washed, shined, and they even cleaned the brake dust from my wheels 100% recommend them and will for sure use them for all future auto body needs.

Bought a Jeep Compass here in February. Brandon raved that it was the " best car" on the lot. I…read morehave had it less than two months and the brakes are scraping so badly I can't drive it! Took it to a mechanic who also told me that my AC Compressor doesn't work, my front control arms and wheel bearings need to be replaced! I still don't have the title to this car and Brandon told me that the Secretary of State is to blame! That's a lie. He is apparently being sued by other buyers, because of his lies and the " lemons" he sells! Do NOT waste your money here! These cars are trash and his word is worth nothing!!

Just got a car here three weeks ago and I already had to put in the shop. The starter went out the…read morecar and fuse box as well as wires had to be replaced $1100

DO NOT GET A CAR HERE!!!! The owner told me there was nothing wrong with the car I was going to…read morepurchase. Had my mechanic look at it and was told there was over 1200$ in repairs needed. The owner got mad because I got it looked at. Do not trust this place.

They are so friendly and very professional. We went to a few dealership and this one was the one we…read moredecided to by our 2013 Chevy Equinox from. The way we where treat from the time we pulled up to the time we drove our new vehicle off the lot we where treat with respect and care. Go down and see the team and see what I am talking about.