Absolutely surprised at how nice apartment living can be as opposed to living in a house. The staff…read morego above and beyond to ensure the entire complex is clean and tidy, they ensure that all concerns are addressed promptly, and honestly I can't believe how clean everything is while also being an extremely pet friendly complex. No complaints so far since all my concerns were addressed asap. We're a young family with 2 toddlers, no pets and we're very happy.

I lived here for over 2 years in 2 different units and have been in multiple different apartment…read morebuildings but none compare to here. The staff is amazing, great people but also very hands on and are willing to help out whenever it's needed and that kind of support you don't get anywhere else. Super friendly and professional staff, I would HIGHLY recommend this place. Special shoutout to Stephanie Ngo in management, she along with Leo, Richard and Nathan in the leasing dept have made my experience very pleasant here. The maintenance crew is also very friendly and helpful.

Todo, empezando por personal de la oficina, muy ruda Reyna nunca quiere hablar con los…read moreinquilinos. Y le cierra la puerta en las narices a uno . Estos apartamentos son lo peor que puede haber, mucho pleitos, y música fuerte hasta la madrugada, mi apartamento todo el tiempo oliendo a mariguana, en el piso de arriba porque los de abajo fumaban, los homeless entraban al parking en la noche y asustando a la gente porque eran violentas. Aparte allí te cobran security y el security nunca hacía nada por sacar a los homeless, también cuando me salí de allí dejé el apartamento impecable, y todo y así me cobraron pintura y no se que otras cosas más. Mucho problema con el parking , por fin ya no estoy allí quería salirme antes pero para salir me cobraban casi los 7,000. Si rompía contrato esto es ridiculo.

I have read sooo many reviews about these apts and these people can't be lying. They all saying…read morecockroaches everywhere, deadly spiders everywhere, noises from neighbors all times of the night, Kids loud, Neighbors rude. Management don't ever answer the phone, They are only nice when they're trying to get you in the door. I don't know if they're nice or not, but I will contest to they do not answer the phone and as far as cockroaches if I ever and I do mean Ever See a cockroach or a deadly Spider I'm a take it straight to court. I do know these apartments are very old and bugs. Can creep in the cockroaches are just discussing. When I think about cockroaches, it makes me feel as if these apartments have a high turnover meaning people comment live, then Move out. And they turned the apartment over within a few days and rented out To another family. I'm allergic to cockroaches. Also, I have seen complaints about Parking and yes, that does look very limited. Just hoping and praying these apartments are not The hood or the ghetto.

Leasing office hours are not updated. I stopped by three different times and they are never able to…read moregive us a tour . The signs on their door says closing time is 6 it's only 4:30 and they said they were closing soon. They don't care for their future residents. I had high hopes for this spot.

Been living in these apartments since we moved back in SoCal about 3 years ago and no big deal…read moreproblems more than a couple of parties late night or some idiots that play the fools about their responsibilities with their furry ones but super safe and quiet; If ever thought of moving here that would be a good place to be alone or with family like myself. I must add the service from the administration towards the renters is pretty healthy, in the office the staff is friendly and act rather quickly which is great and whenever you require maintenance for anything in the apartments the guys working it out are very professional, helpful, friendly and actually care that everything works correctly so next time they come is for something completely different, that is hard to find. I openly recommend them.

he was on time done fast great experience they are fast to respond love liveing here thank you for…read morebeing a great comunty to live in

I have lived at Torrey Pines for 6 years and I enjoyed my time here. The office staff has changed…read moremultiple times through the years but I've never had major problems. The maintenance team alone was the BEST part of living here. Freddy would come the day after I put in a maintenance request, sometimes even the same day. The team is fast and does amazing work. They're super friendly and you will always see them around working!

I stay in unit 26…read more Moving here has been the worst experience. There is absolutely no management on-site, and trying to communicate with anyone in charge is impossible. ​The maintenance process is completely broken. I have submitted multiple requests to fix a leaking/damaged ceiling and a broken dryer. After countless visits, nothing is actually fixed. The maintenance staff either lacks the proper equipment or simply doesn't know what they are doing. ​Every time they come out, they tell me they "need to talk to whoever is in charge," but management completely ghosts us. We have yet to receive a single response or follow-up phone call regarding these ongoing issues. If you expect reliable management and basic maintenance, look elsewhere. To make matters worse, the billing practices are incredibly shady. My trash bill alone skyrocketed from $144 to $155. There are so many units in this building that this price makes no sense. I have contacted them the second month since moving here and i still havent received a response. Thank god im leaving mid july

I am a long-term tenant of nearly three years, and the ongoing mismanagement of this property has…read morereached a point where it can no longer be ignored. What was once a well-run community has steadily deteriorated, especially since Cristal left. Since then, there has been no consistent on-site property manager, constant turnover in leadership, and a complete lack of accountability. Residents are left guessing who is "in charge," emails and calls go unanswered, and issues pile up with no follow-through. This is not a one-time complaint -- this is a pattern over years. The most concerning issue is the excessive and unexplained utility and trash charges. On top of regular rent increases, residents are now paying hundreds of dollars per month in additional fees. Trash alone has reached $130-$150 per month, despite the property having only two trash bins. With approximately 32 units, this comes out to nearly $4,800 per month for trash alone. No transparent breakdown has ever been provided, despite repeated requests. What makes this worse is that residents have documented illegal dumping on the property, which management continues to ignore -- yet tenants are financially penalized for it. Charges go up. Transparency does not. Maintenance issues have also been consistently mishandled. Over the years, I have submitted multiple work orders involving mold, water leaks, broken appliances, and bathroom repairs. Some took months to address. Others were never resolved at all. Billing happens immediately. Habitability issues are treated as optional. The condition of the property speaks for itself. This side of the complex is neglected, dirty, and visibly falling apart. Landscaping is poor, trash areas are overflowing, and common areas are not maintained. Meanwhile, the other side of the complex -- where management or a manager typically stays -- is clean, landscaped, organized, and clearly prioritized. The difference is impossible to ignore and deeply unfair to long-term tenants. I have attempted to resolve these issues the proper way -- through emails, calls, follow-ups, and in-person communication. Responses, when they happen, are often dismissive or defensive. In some cases, the only response has been an attempt to quiet complaints rather than fix the underlying problems. Long-term tenants should not have to fight this hard for basic management, transparency, and respect while rent and fees continue to rise. This property urgently needs: * A consistent, on-site property manager * Transparent and fair utility billing * Timely maintenance that meets habitability standards * Equal care and investment across all areas of the complex I am posting this in hopes that someone in ownership or upper management will finally take notice and take responsibility. I am open to direct communication and resolution -- but continued silence and inaction are no longer acceptable. People deserve to know exactly what they are signing up for.

I am very disappointed with the management's handling of the visitor parking situation. The visitor…read moreparking spaces are consistently occupied, making it nearly impossible for residents to accommodate guests. It appears that some residents regularly use these spaces, yet no effective action is taken to address the issue. When I reached out to management seeking a reasonable solution for a guest visiting for one evening, my request was immediately denied without any alternative being offered. A community should provide practical solutions for its residents, especially when a known and ongoing parking problem exists. I understand that rules are important, but good management also requires flexibility, communication, and a willingness to help residents when issues arise. I hope management takes this recurring problem seriously and works toward a fair solution for everyone.

I been here at rollingwood for 3 years and my highlight of my stay here has been the manger Marissa…read more! She is truly THE BEST she is very helpful and knows her stuff she has the best customer service and her personality is the absolute best bubbly and positive! Thank you ! Best wishes to you !

What an amazing experience being guided and helped by Liz Brito in acquiring my new apartment at…read moretwelve 31 . Thank you for taking me step by step in this lease

I lived here for almost two years. Everything was fine until pipes burst from the upstairs unit and…read moreflooded my unit downstairs. That's when the roaches appeared and they never left. This happened 9 months into my lease, so I had to deal with the roaches for quite some time. Management acted surprised that I had large roaches coming into my unit and up the drain from the bathtub but maintenance said they are drawn to the water and more likely due to the pipes bursting. Maintenance even said the roaches are everywhere on the property and will even fly into the units from outside but management denied the complex having roach problems. As far as the pipes bursting, they had a company come in to dry out my unit from the water damage but they used my electricity to plug in their fans. I was charged $300 from Edison for my utilities which management refused to pay for since they were covering the repairs which was not my fault. The complex was built in the 70s, so the water had to be shut off every Wednesday as they had issues with pipes and wear and tear. The dumpsters were overflowing with trash which attracted more of the pests. I'm glad I finally got out of there. If you fear roaches, then this is not the place for you.

I've lived here at the Covina Palms for about 3 years, and recently transferred to another unit,…read morewhich I love. The apartment is a two bed two bath. It is so spacious. Gabriela and Arturo are awesome! Gabriela truly cares about her property and tenets. She is the most sweetest person. She has great Customer Service and treats everyone like family. Arturo is also very sweet and very helpful, he's always been prompt to assist with any maintenance issues. He even help me move my refrigerator when I transferred to my new apartment, which is not his job, but was very kind and quick to help me. He also cares about the tenets and property. I am very happy with The Covina palms Apartments and with Gabriela and Arturo. They are the best!

The last 3 years at Covina Palms were very memorable and wonderful for me and my family. Gabriela…read moreand Arturo were amazing at assisting us quickly and efficiently when we had any questions or concerns. We appreciate how handy Arturo was with the repairs in the apartment and as we part ways we are happy to recommend this apartment complex to anyone looking to move. 10/10

Toured the property with my partner a few weeks ago, and recently started a lease with them! One of…read morethe managers on a Sunday, Majilin, gave us a great tour and responded to every one of our questions! Our application process was smooth and then Jessica, the other manager was very helpful and accommodated us throughout the process.

Majilin is the best manager there. She always answered questions we have, always had a positive…read moreattitude, and always treated us with respect. Get this girl a raise!!!