Very, very bad experience, Wanda & Ron the owners are the worst of worst. They take your money and then give you what they want to give you. You better not ask for a refund Ron will be disrespectful and his wife will lie. I don't know what happen to the review I did back in October 2023, but after reading these reviews I just wanted to reiterate the same. To many more nice event centers out here that will appreciate your business. read more

If I could give them 0 stars I would. This establishment is nice on the inside, but the staff & caterers are extremely unprofessional, never on time and unorganized. Wanda, one of their event coordinators is never on time. She was rude to both me and my guests upon arrival for set up the day of my event, in addition to her being rude during the months leading up to my event due to me expressing that I was confused on the organization of their catering options. There were two times where we planned to meet up where she was late both times. One time she overslept and asked did i still want to meet despite the fact that I was already there. Im 8 months pregnant at the time so of course I said I would still like to meet, and had to wait on her to arrive because again she overslept the morning of an appointment that she set the time to. Another time she showed up to a completely different location that was incorrect, to where I had to wait for her once again. Extremely unprofessional and wasteful/inconsiderate of other people's time. Ron, one of the event coordinating managers I believe is also very rude. I explained to him that my catering was late, cold and no one really ate the food and he proceeded to call me a liar and he would not be refunding me anything. Their in house caterer was late to the event. She was supposed to be there at 1, she showed up at 1:40 when the event started at 1:00 then she set up until about 2pm. So my guests who had been there for about an hour still had not eaten, and this was supposed to be brunch. The set up was not completed, she didn't warm any of the food up, nor did she bring any ice for the beverages. Again, we had brunch food catered so because the waffles had not been warmed, they were cold & soggy. Mind you, the catering was $24 per person and catering was paid for for about 50 people. My guests hardly touched their food, most of it was thrown away because it was cold by the time we were able to eat. In addition to it being nasty. My chicken tenders for the chicken and waffles were also burnt. This was a terrible experience. They ruined my baby shower with their unprofessionalism and service overall. If you can find somewhere else, please look somewhere else. The niceness of the place is not worth the service, headache and time wasted that you will experience. read more

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We had an event at the facility in December 2023. **Sorry for the lengthy review but it's necessary to be inclusive of all the issues of the event. Upon arrival to the facility, it was noticeably unclean. A sticky residue was on the floor from an event the night before (as stated by the coordinator) and glitter was all over the carpet. I vacuumed the floor because the coordinator left to go to the store to purchase a cleaning agent to attempt to remove the residue from the floor as our start time was rapidly approaching. She was still attempting to clean the floor while guests were arriving. Embarrassed would be an understatement. Needless to say, the embarrassment didn't stop there. The food was over an hour late, and mediocre would be a compliment. The beverages arrived late with the food therefore, the guests didn't have beverages while they awaited their meal. The menu included salmon with a cream sauce. We received salmon with no cream sauce, vegetable medley that appeared to be frozen soup vegetables, and very thick gouda mashed potatoes. The DJ was...let's just say, HIRE YOUR OWN. A good/experienced DJ is able to read the crowd/room and adjust accordingly. The 360 operator was rude and operated via her phone. She also left without giving links to retrieve all the videos. The security officer, catering staff and bartender were drinking from the bar (I have pictures). The bartender arrived late and obnoxiously harassed guests for tips. If you are reading this review, trust me, RUN THE OTHER WAY! read more

The facility is nice and looks great decorated. I've been to 2 parties here and have had no issues, however Chef Erica was very stingy with serving food. She also seemed like she didn't want to be there. My aunt was having a grand 60th birthday party and it was very easy to find and her into. It's in a strip mall but not cheap looking. There's plenty of parking around it so not a long walk to the door. I'd consider it for a party but the chef should do better next time. Didn't take many pics. read more

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I have attended 2 events at this venue. It's very nice. The location is easy to find, convenient to the southeast side of town and plenty of parking. The venue was decorated beautifully. There was plenty of space for the type of events that were hosted. The food was pretty good as well. I would definitely return or think of doing something there. read more

If you are trying to find an event center for your event please don't book with this company. They are very unprofessional. They have no business etiquette and have horrible customer service. Communication is very poor. We booked with one individual and that individual was then removed from the company and we were not updated on who would be picking up our event to help us finish. When asked about this situation I was informed that we did not need to know who would be handling our event four days before the event started. We were told two to three different things about when we had to leave the venue. They try to up-charge on everything. I was very disgusted with the customer service and professionalism. They are giving black business a very bad name and it is heartbreaking. read more

HORRIBLE! Originally I was told I would have one thing then was told I had to pay for it, whoever book with them need to be very SPECIFIC with your contract, they will try to change it and make you pay for things you didn't do and keep your deposit!! read more

#Royalroomevents DID A fabulous job for my 55th birthday party! My guest were amazed of the beautiful decor, great food, excellent service. BOOK THEM TODAY! Dates fill up quick. Holidays, graduation, birthdays, weddings and more. Full service event center. You won't be disappointed. read more

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Please let me begin by saying that I am speaking based on my own experience and not on behalf of my organization. However, I served as the chair of an event that my organization hosted at the Royal Room Event Center. Because my organization serves Clayton County, we are committed to supporting businesses in the community. When I contacted Royal Room Events, I spoke with a young lady that invited me to tour the faculty and when I went to do so, I was pleasantly greeted and given a tour. The facility is well-maintained and I decided to pay the $450 deposit to secure our date. The representative then invited me to complete the sections in my contract and informed me that the total cost of the venue with the use of tables and tablecloths was $850. At that time I expressed interest in having them decorate and cater our event and received pricing information for both. Everything seemed professional, but then the issues began. Three days after paying the deposit, I was contacted and told that the date that I paid to secure was not available. Due to a scheduling error on their behalf, they had double booked our event with another event and asked if we would change our date. Although this was inconvenient, we did so and moved our event from January to February. After a discussion with my organization, that is strictly committed to community outreach, it was decided that due to budgetary concerns, we would seek other means of decorating and catering. I contacted Royal Room Events to notify them of this, well in advance of the program, and was greeted with a laundry list of fees for not using their decorating and catering services. In their defense, the contract did say if you did not use their decorating service, there was as a $100 fee (totally fair), however I was then informed that using their tablecloths would carry a charge of $100. I asked specifically, at the time to the deposit, what the $850 included and I was told the event space and tablecloths. Why all of a sudden do we have to pay and additional $100? The representative and I debated the charges but, because the deposit had been paid, tickets had been sold and we were locked into the space, my organization decided to pay the tablecloth fee to continue on with the event. We also paid an additional $35 to use the sound system for a total of $1085 for the entire event. Much to my dismay, I received a call from the event center's owner at 8:50pm the same day and he was quite perturbed that I was no longer using their decor and catering. I was first surprised that he called me so late to discuss a business matter but more disappointed that his tone was rude, confrontational and unprofessional. He proceeded to explain to me what kind of event my organization should have (keeping in mind that he is not a member) and that he does business with other organizations that understand that you have to pay extra to put on a quality event. I was insulted to say the least. My organization is 110 years old and has a reputation for excellence in all of its dealings and has produced many of the nations leaders and influential programs. He was terribly rude and at that point, the spirit of program was damaged. Doing my best to press forward, I worked with my organization to finish the planning for the program. I contacted Royal Room Events to finalize details for the event. I spoke with a representative and received that information. At the conclusion of that conversation, the representative thought that she had hung up the phone but had not. I literally heard her speak poorly of me to someone she was talking to and it cut deep considering the other disappointments that I had encountered while dealing with the staff. I immediately hung up the phone and called her back to discuss her comments and although she was apologetic, the hurt still remained because we had spent money to be treated poorly. On the night of the event, we were asked to pay a $50 deposit, which was ultimately waived because the owner had already left and had the only working payment square to swipe credit cards. The manager then proceeded to inform me that my organization was responsible for taking out the trash and that we would have to vacuum after the event. I was completely blown that after paying $1085 that we would have to do anything beyond basic clean up. Much to our surprise, the manager informed us that she was leaving the venue and that we would only have a security person present during the event. She left the venue before the event began but thankfully it was successful, especially since we would not have been able to seek her assistance had something gone wrong with the venue. The day after the event, I received a call from the manager informing me that the tablecloths had been damaged due to small amounts of candle wax being on the center of them. Now she wanted $150 to replace them, even though they could be cleaned.Truly a nickel and dime experience. Poor attitudes/poor service. read more

Horrible place to have any even! DO NOT WASTE YOUR TIME OR MONEY HERE! The owner was rude and unprofessiona.The event hall was not clean and the service was not worth the price! Please research other evenLtd halls because this one is worthless! read more

Kudos to Ron, Wanda, and the rest of the team for an awesome retirement celebration on 8/318. The venue was beautifully decorated, the food was delicious, and the entertainment was off the chain. "Baby Doll" and the band delivered. The event was stellar and the staff were truly professionals in all aspects. Thanks for helping create memorable memories. Looking forward to planning another event soon. JR read more

I would actually rate this company -5 stars. I had my baby shower here in 2016. I brought liquor and beer for my guests. I had 8 bottles of Hennessy Privilege, 3 bottles of Ciroc, and 8 cases of beer. I only had about 75 guests and half of them didn't drink. Somehow all of the alcohol got gone which was impossible. It turns out the bartender and the security stole at least 6 bottles of Hennessy, 2 bottles of Ciroc, and I'm not sure how many cases of beer. The bartenders purse was found with 2 bottles in it. I was only offered my security & bartender deposit back along with a discount on the next event. Which I would never book with them again. I should've been refunded everything. read more

I paid for services. I didn't go forth with the reservations. I asked for a refund which I was entitled based on the contract but was denied a refund. I paid for babyshower services to the Royal Room and signed a contract. My daughter unfortunately was admitted to the hospital for 2 months total. I contacted the Royal Room the day after she was admitted explaining the situation to them and explained that we would not be able to go forward with the schedule date. I contacted them explaining that my daughter was admitted in the hospital and would be there for a couple of months and I needed to cancel the reservation. The contract states that I wouldn't be liable if there are unforeseeable cause beyond that party's reasonable control. Such acts include but are not limited to acts of God; regulations orders of governmental authorities, snow, ice, fire, flood, explosion, disaster, or civil order, etc. I explained this and the person that I spoke to that identified himself as the owner "Ron" was very rude and insisted they keep the money and I have my grand daughters first birthday party there and also pay them a little extra. Mjnd you, she wasn't even born yet. I was outraged by the lack of unfairness, unjustness and unprofessionalism. I have asked for a refund more than once and at this point my only option left is to file a civil suite. read more

We had a 40th birthday party for my sister. My experience with this place was wonderful and professional. The whole staff worked well with me, making sure they picked out the right colors for decorating and the menu was correct, DJ asked about what type of music my sister liked.When dealing with the lady about the contract it was easy and simple. The amount we paid was well worth it & the memories. My sister enjoyed her birthday party she was so surprised that the decoration was on point , DJ rocked the party& food was amazing ( lamb chops, salmon, shrimp pasta, green beans ...etc). the security guy kept checking on us & making sure no outsiders came in to crashed the party. Lol. when i arrived the place was set up perfect. not much I needed to do, because everything was in place. afterwards we cleans up the space which wasn't much simply throwing away your trash and vacuum if needed. I recommended this place to my friends, also people that came to my sister birthday party asked for the information because they wanted to rent the Royal Room for themselves. I truly enjoyed my experience with the Royal Room. THANKS SO MUCH!!! read more