Great customer service! Hung fixed my class ring for me, and Gorge has great customer service.read more

I stopped by the store to get my rings (that I bought here about 5 years ago!) resized, and Amy and…read moreBeth were super helpful. They showed me some gorgeous new rings while I was there, and of course, I couldn't resist checking out the deals--they always have such great ones! Amy, Beth, and Sultan made the whole experience so easy and fun. Everyone was friendly, patient, and really went above and beyond. I love their jewelry and designs, and I'll definitely be back the next time I'm shopping for a new set. Thanks again to Amy, Beth, and Sultan for such a great visit!

Could not give me a straight answer about price. The jeweler then told me a bunch of prices for…read morere-sizing, etc. and then when I started to write it down to remember it, she said not to do that because those actually weren't the updated prices. I also asked for help picking the right size, and she said she does not know how to help with that. Seems super basic. It felt super scammy with all these "add-ons" that were being sold to me.

Absolutely worst jewelry experience ever. I've been there about 5 or 6 times for the same issue…read morewith my ring. The diamonds on my ring keep falling and the store seems to not care whatsoever about this being a continuing issue. The first three times they placed a diamond bigger than it was supposed to. Might sound like a good issue except that those diamonds fall so easily because the holders were meant to hold a smaller diamond so I am just forced to wait for them to fall off. On the 4th or 5th time that this has happened, I just couldn't help to ask for other options. I asked if there was any way they could just replace the ring or give it to a different jeweler and they told me that was not a choice and I could go to another store if I wanted to. They promised to write a note to request the correct size diamond. They were able to get the correct size two of those 5 or 6 times but the diamonds keep falling. This last time they took over 4 months and finally my husband and I decided to drive down to the store because no one had contacted us. The lady at the store had quite the attitude saying they had called and that the voicemail was not set up. I told her that was not the case and she replied with well I don't know than. When I showed up, they were having a hard time locating my husband's account. The lady then said that his account was under a different number and that's probably why they couldn't reach us. Even though they had no problem contacting my husband all those previous times. I noticed that once again the diamond was too big for the ring. She said well it's not going to be perfect, so I asked if I was just supposed to wait for them to fall again since that's been the issue all these times and she simply shrugged and said it's under warranty. Well here we are a week later and they have fallen off again. I'm now planning to take the trip to San Jose in hopes they use a different jeweler. If there's anything you take from this review is to absolutely buy the warranty but be ready to have a horrible experience with it.

quick and painless…read more The rep that assisted me took a look at the 3 watches I had and said give me 10minutes, came back checked all 3 watches no back into working order, they charged $25/per battery change If your looking to get something repaired I do recommend these folks for quick and painless assistance service ***** helpful, efficient price $$

Great guys. Quick fix. Reasonable price…read more Yelp is making me use at least eighty five characters so I have to write this.

They tried to sell me a fake Rolex for 2x the market price for a real one…read more If you are interested in seeing bad examples of counterfeit luxury watches, this store offers several cheap and obvious fakes for reference.

A store that prey on Elderly and Vulnerable…read more My father bought two rings and earring, one ring for him and a set of ring and earring for my mom as Christmas gift. Which we thought was sweet. On Christmas 24th of midnight, my father gave my mom the gift but turned out that the ring is not her size. On 26th, me, my parents and my sister went to the store to change the item. It's because my mom would rather get a much more bigger piece. We were helped by two sales lady - both Filipino. They were very eager to help and cheerful, everything was great until they asked if they can use my US phone number since they said my father doesn't have it. The reason they gave us is that because there was a difference on the price and they need to make an account. Which I asked what kind of account? Since if they were able to help my father, then he should have one already. Moving on... I told them that they can use my mom's since she has the US phone number. Until Grace the employee said something about "checking my mom's credit if she can be prequalified". I then asked if it's a credit card that they need to open? Because we don't want to open any credit card at all. She proceeded on asking my mom's last four digits of social security. I asked if it's gonna pull her credit if she does that? And she said that it won't as long as they don't confirm the application. I halted because I have been in a banking industry and knows how credit works. I told her I have worked in a bank before to make her known that I do have knowledge. She asked strongly, "Which bank?" Thinking maybe that I'm just putting up front. I shrugged it off saying that I AM infact in charge of all my father's monthly payments and I have to know everything about this transactions. Because never did they mention any other form of payments. That's when the other employee- which I didn't get the name said that my father was approved for a credit and that he has the choice whether he will pay it or not. Which I said, of course he has to pay it! They were like "well we won't really go after him, it's just that his credit might go bad" and Grace said "we (pointed at my father) already talked about it. I was dumbfounded. This is a scam! I was so mad. I told my mom and my father to just leave because I have to talk to these two employees. Like I really want to know what's happening because I am so confused. So, when my parents left. I asked them if my father paid them in full? They said no, that he applied for a credit and that's gonna be a monthly payment with no interest at all OR he can have a choice of not paying it. It's just that his credit might go bad. YES. They'll sell you and they won't care if they ruin your credit because of a false pretense. That's how bad this store is. I won't get in full details but this is how they trick the people that go in there store. THEY ARE SCAMMING PEOPLE. MOST ESPECIALLY ELDERS. We are Filipino aswell and they don't really care, their own kababayan are even better targets because they can speak our language. May Karma be with you.

I had very terrible experience with them, they charged me for something which I never got, My…read morecredit score messed up because of them, I really don't recommend this jewelry store

Overcharges their jewelries and deceives you. The store staff, especially the Daly City location…read more(but I'm sure in all of their stores) are like Vultures, so hungry to get a commission and worse than any Car Salesperson that I have encountered in my life! They consistently harass you to buy more product even though you decline repeatedly. They tell you to initial and sign a Contractual Form that is not even filled out with the costs of the jewelry or jewelries that you're buying. Worse of all, they sweet talk you about their great promotion, hypnotizes you then puts a spell on you like Witches, yet don't tell you of the 2% promotional fee of the total costs, after you have signed your life away. Once your sale transaction is completed, you are told nonchalantly that they have a "No Return, No Refund Policy", only even Exchanges, just before you leave the store. So Warning, stay away from S&L Gem Co!

I had a diamond missing from my ring for the LONGEST time. I was quoted $150 to replace the diamond…read moreand it was available for same day pick up. Once my ring slipped out of the envelope I was STUNNED. My ring looked brand new! So happy with the service and the overall cost!!!

I came to Jewerly Diamond Expo in search of wedding bands after deciding to propose to my then…read moregirlfriend of seven years. The 80% off discount signage caught my eye, and so my girlfriend and I entered and were greeted by knowledgeable and friendly staff who provided us with a very reasonable price for our rings, especially hers. My girlfriend was more than ecstatic of the choice of her ring and even more excited for the big day to come the following year. During this time, the to be-wife and I followed a strict diet and exercise routine in preparation for our wedding day. We both lost a substantial amount of weight and would later have a fantastic wedding ceremony and reception. Consequently, because I had lost over 20 lbs., I noticed my ring had become looser than it was when I had first bought it, to the point where it could fly off my finger if I flicked my hand hard enough. A year later, I would return to Jewelry Diamond Expo to see if an exchange or resizing was possible. I would meet Fauzia, who would prove to be a huge help in this endeavor. She would inform me that resizing my ring wasn't possible since it is made out of Tungsten (it's virtually indestructible). However, she took my ring size and helped me pick out the correct band by finding out I needed to move down half a size. I had to come in a few times because the ring I chose was still too big. This was my mistake for not bringing the original ring to compare. Despite my shortcomings, Fauzia was still very accommodating and understanding as she showed persistence in helping me find the correct ring. In the end, I found that I couldn't be happier with the fit and design that she found for me. Come to this place if you want prices that are only rivaled by the level of customer service and professionalism.

konstantin is a wonderful person who runs an honest great business. He cares for his customers, and…read moreabove all else, will not try to over charge you or sell you something you don't need. finding an honest jeweler now a days is difficult, but Konstantin is as honest as they come. I would recommend Kupfer to anyone asking for a great jeweler.

Outstanding service. Owner is extremely knowledgeable about jewelry and watch repair.read more

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

Asked for a pricing through yelp and received an answer about my broken necklace within 30 minutes…read more The staff was friendly and got two of my gold necklaces repaired within a week. The pricing was fair.

I was able to make an appointment at Shiny Little Diamond online for the same day to have my very…read moreloose engagement ring resized. I was super worried about losing it because it was so loose and they measured my finger and adjusted my ring within hours!! I dropped the ring off at 1.30pm and had it back by 5pm the same day and now it fits like a glove. Service was super friendly and quick and they sent me a quote via text before doing the work! The icing on the cake was they cleaned the ring too so not only does it fit perfectly now it's also as sparkly as it was the day I got it. Really really happy and will definitely go to them in the future. Thank you!

Excellent service~ Great communication, quick in response…read moretimes, friendly, knowledgeable, and professional. There were 2 loose trillion cut tanzanites that needed to be made into earrings. It needed to be classic, secure, and understated. There's a factory onsite. Timelines vary based on high and low seasons. There is a willingness to work within customer's needs. Pro-tip: -Make an appointment -Allot extra time to find street parking -I visited during a weekday before lunch and after commute times. Pro-tip: -Appointments are a must -street parking only (I have gone mid-week and usually between 1-3pm: no issues) -Edwin is a small business owner and makes all his creations by hand. Please, give him ample time to deliver your one of a kind creation; especially, before holidays such as Christmas, Valentine's Day, and Mother's Day.

It was stellar quick friendly service here from Belen!…read more I highly recommend making a purchase with the best service here in Serramonte! Thank you so much for the quick and easy purchase!

Gus at Kay Jewelers in Serramonte is the epitome of top tier customer service. I had some stud…read moreearrings where you screw the backing on but the post was stripped so I couldn't screw on the backing cause it would just fall off. Gus, sought out for a brand new set but could not find them at any of the Kay stores. So I opted to get the post replaced. It was easy, quick and harmless. As a customer, I felt taken care of cause he knows his schtick. That's why he's certified. But his attention to detail and going above and beyond to see if any Kay had another set for me was the what stuck out to me most. Come see Gus if you ever want to cop some jewelry.