I got my car (Infiniti Q50) washed at the new W. 38th street location. The wash cleaned my car very well, but damaged my side view mirror. I was originally told by a staff member that the company would take care of the damages. He took my information down and said that someone from corporate would call me. I went up to the carwash 3-4 more times to find out when someone would call me and I was given an excuse every time. A month later, I received a phone call on a Saturday afternoon stating they were a manager and that the technician said they would not be paying for the damages because there is a sign up stating they don't pay for any damages done to the vehicle. When asked for the corporate number, I was told there isn't one. When I asked for the owners name, I was told they are very private. The a guy in the background stated I could go through my insurance. He then got on the phone and stated he was a manager and that they wouldn't be paying for damages. He then threw out that my car was SIX years old, and that it's been through snow and rain. He also stated he has an old car. When I told that my car isn't old, he then asked if I just got it off the car lot. I told him 2 years ago, I did. I then asked what he meant by that because my car isn't old or tore up and that it's irrelevant to what I'm calling for. He then moved on to tell me to look on Crew's reviews because I told him to look at the reviews with the damages done to the cars because of Royal's Car Wash. He said that stuff happens all the time, and that he has a million dollar machine. I told him damages never occurred at Crew and that he's giving me BS answers regarding my claim. He states I can go through my insurance and when I asked for the owner's info, he says he can't give it out and he says I can use his name, which he gives me. At this point, I was very frustrated as a customer and I got quiet. He says he has work to do and can't stay on the phone. Then hangs up on me. If you choose to go here, good luck! read more

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Buyer Beware: My Experience with Royal Splash Carwash. I am extremely disappointed with how Royal Splash handled damage to my vehicle. During a recent visit, the car wash ripped a large portion of the front bumper away from my van. Instead of taking responsibility or even investigating the situation fairly, I was immediately told that the damage must have already existed before entering the wash. As a customer, I expected accountability and a willingness to work toward a resolution. Instead, I was left with a damaged vehicle and no assistance. After looking into the company further, I discovered they currently have an F rating with the Better Business Bureau, and many of the complaints appear to involve vehicle damage and denied claims. Seeing that pattern made my experience even more frustrating. I understand accidents can happen. What matters is how a business responds when they do. Unfortunately, my experience was that customer concerns were dismissed rather than addressed. I encourage anyone considering this car wash to research reviews, BBB complaints, and customer experiences before trusting them with their vehicle. read more

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Terrible service. Car wash ripped my wife's bumper off and then refused to help her or take responsibility. Have called repeatedly with excuse after excuse. They refuse to even let us talk to the owner or a manager. read more

Royal Splash Car Wash - Car Wash Near Me - Indianapolis, Indiana

Went through the car wash 2/4/26 and got back bumper ripped off and cracked. Still awaiting a call back from the manager, looking at other reviews this doesn't seem likely. Don't get your car washed here! read more

Value is good, but the first and probably only time I ran my car through there it scratched paint off all over the car. I get I own a car older than 10 years but that's never happened at any crew car wash or any other wash I've been to at that. Not going to pursue anything because I've seen people all over talk about how they got whole bumpers ripped off of their cars and they still refused to compensate them. I will take my business elsewhere and recommend you to do the same read more

The car wash did every work. It didn't even clean my car. The floor mate cleaner just made my mate dirtier. I got a roofing nail in my tire. The manager did even care. read more

Best value, period! Services and choices. Superior car cleaning and drying. More for your money.

They say they're not responsible for any damages to your car which I've had some. And they are very rude. You're taking a chance if you go to this establishment read more

I personally haven't had any damage to my car but my next door neighbor had the top section of the back windshield of her SUV torn off along with the windshield wiper. When she went back to tell them, they told her they wouldn't pay for any damages because her car was too old. They wouldn't tell her who owns the car wash and told her he carries the insurance on his personal account, not the car wash's. My husband and I personally saw a lady pull out of the car wash on Thursday evening with the whole left panel of her rear bumper hanging off and dragging the ground. There was too much traffic for us to be able to stop to tell her. read more

I had a previous monthly membership with this carwash. It was only $20 something 2 years ago. I like the quality and value of the product. It's convenient for me when I need my car wash because it's nearby. But, the cost of the membership went up and I was hoping I could keep the same rate I had before. Overall it's a great place to get your car washed. It would be nice if the attendants from the place were more active and checking in with the customers. read more

Nope never coming back after seeing my car come out of the car wash with a cone stuck between the tire read more

Royal Splash Car Wash - Got a cone stuck in the car wash, Manager was really rude didn't even let me talk and went straight to assuming that I ran over a cone. - Car Wash Near Me - Indianapolis, Indiana

broke my side mirror. showed me a sign that says not responsible for side mirrors lol do not go there! read more

Took my Nissan NV to be washed here. During the wash, our mirror was broken and fell to the ground. A worker had to go retrieve the mirror. We had a van full of children that we had to take home and we called the car wash to ask if they would reimburse us for a mirror, they told us to come and submit our report. My husband drove all the way back. The manager asked him to walk over to a sign that says they are not responsible for damages. My husband then ask why they asked him to come file a report and the manager on duty responded that he didn't think my husband would believe him about the sign that was posted. I would never recommend this place to anyone else and will never go back here ever again. AWFUL! read more

Royal Splash Car Wash - Damaged mirror that fell off during wash. - Car Wash Near Me - Indianapolis, Indiana

The people working were nice, but the car wash scratched paint off my car. Will stick to Crew

I normally avoid car washes at all costs but my car was so dirty, I had no choice. Car washes have scared me ever since I was a child and I guess I never grew out of it. I can usually handle the ones where you just drive in and park and it moves around you. There used to be 2 in my neighborhood but one closed and the other has been broken for awhile. I have noticed that this location is always really popular so I thought I would stop in. I pulled up and the staff immediately greeted me and helped me select a wash, then guided me into the wash. The staff were wearing masks. I also noticed that they had a separate line for monthly subscribers. The wash got my car 98% clean, but I did only select the $6 wash. They also have free vacuums making it a pretty good value. If you don't get a car wash, the vacuums are $2. read more

Well now we have tire shine getting all over the paint on our cars and management doesn't want to do jack. The employees even said it themselves. read more

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I am part of the royal splash text club and love it for coupons and a free birthday wash. This car wash is easy to get into and quick. I would say it is an average car wash for the most part, but the fact that the vacuums are free and don't time out- bonus!! I just wish the vacuums had a bit more suction. Definitely a great value car wash compared to other local ones! read more

The wash is only 6 dollars with free vacuums does just as good a job as Crew. Staff has always been friendly.

Good service. First free wash (and not a cheapest option, but their coolest one) is a good thing. I wish there was more flexibility though, bc if you want to get some thing like tire shine you have to pick a "level" that includes it, you can not just add it. read more

Royal Splash is the best in town killing Crews I go everyday if I'm not washing my car myself I will go to Royal Splash read more

Royal Splash Car Wash - Car Wash Near Me - Indianapolis, Indiana

I think your car wash is the BEST in town! Nobody can compete to you guys. No matter what ANYONE says, I think you guys do your best and help every customer as much as possible. Thank you for being a great company!!!! read more

I just returned from the Royal Splash car wash on Emerson Ave. This was the first time I had gone there. BIG MISTAKE! The wash mechanism ripped the spare tire cover off the back of my Rav4 and destroyed it! The lady attendant immediately said "we're not responsible"! I'm looking into my options but I recommend you avoid this place at all costs. read more

$13 bucks for a great clean, cheaper than Crew, equally friendly and professional service and high powered free vacuuming at the end. Better value and a great experience! I'll be a repeat customer and they can accommodate larger vehicles like my NISSAN NV 3500 passenger! read more

Great wash! Got my pass from Groupon which made it a great price. U get 3 car washes to use with the Groupon. When you arrive just show them the Groupon then they will use one that day for your wash then give a card to redeem your washes whenever you want!!!! Quick and easy read more

I came out of this wash and my car still had dirt on it. The manager refused to let me go back through immediately after I had gone and dirt was still on it. I will not be returning. read more

Place is great! Definitely a better value and experience then crew car wash. The monthly membership is worth getting and it does do a decent job. The vacuums are free to use and the drive threw wash will get almost everything clean. read more

Welcome to a old-school car wash, this was probably one of the best carwashes besides a hand one I have gotten and many many years! And they have a little yelp coupon on here too which made it all the more sweeter! I live on the northside and unfortunately we don't have a car wash like this at all. Great job guys !! read more

I just left the new Royal Splash Car Wash on South Emerson. I had the best package. I had to run my car through 2 x and my rims on my car were still dirty. Also my antenna on my hood was pulled out. I talked to the manager and he said that it was obvious I never wash my car. Then he looked at my vin # and said it was an old car and that is why it is falling apart. I asked him to put my antenna back in and he said I needed to go to a body shop for that. This place is horrible!! They also do not cover your windshield wipers. I took my car to the unlimited Crew carwash faithfully and never had anything but sparkling rims. read more

Is your 1973 Ford Gran Torino dragging negative energy into the tournament after too many late night bag drops, occasional acid flashbacks, or trips to interrogate Larry Sellers? Take that fine machine to Rama. They are most certainly NOT a bunch of amateurs. I wouldn't hold out much hope for the tape deck though. read more

They did an amazing job ! I was a Crew user before I went here, but now I will not go anywhere else. Highly recommend!

Newly opened all new equipment first time in since they opened. Washed my car and it was terrible car was still filthy after it was washed. There was no pre wash treatment. They should have stayed RAMA. read more

Terrible place. Very dirty. Most of the people that work there were sitting down outside not paying attention to anything. When I tried to get a wash, they couldn't answer any questions I had so I just left. read more

I had been a devoted Crew Car Wash customer for years until I happened to be in Beech Grove several months ago. On the spur of the moment I decided to get a wash at Royal Splash, and was overwhelmingly pleased with the result. For $13.00 I was greeted by a very courteous staff, given a first-class wash - to include tire shine and free use of their very powerful and effective vacuum cleaners, at no extra charge. One can't nearly get that quality of service at Crew. A comparable wash at Crew runs $17.00, and it doesn't include tire shine or use of their vacuum cleaners. Those are a few bucks extra. I reside in Brownsburg, but have no qualms about the time it takes me and the distance I cover to drive to Royal Splash. For the quality of wash, courteous service and the amenities I get, it's well worth it. read more

They damaged a wheel on my vehicle. They refused to take responsibility and now I am out the cost of a wheel. They staff was rude and called me a liar. They called the owner and he said he wasn't even going to look at the damage and there was nothing he could do to help. read more

Royal Splash Car Wash - Damage to the wheel. - Car Wash Near Me - Indianapolis, Indiana

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I'm in Indianapolis (although the system states I'm 2,000 miles away in CA!?); this was my 2nd time at this car wash and so far, a good experience. However, the "free" vacuums in the bay I parked at, didn't work at all (4 of them!) read more

This place is the best car wash in Indy. They have the state of the art equipment. I love the fact that car gets wiped down with cloths in the car wash. I strongly recommend this place. Yes this place is better than Crew car wash. read more

This place suck wont even do twice a day for unlimited so much for their so call unlimited and cant take snow off the truck

Highly unpleasant experience tonight. The gentleman running the vacuum cleaner was very rude when I asked about the difference between the super clean and platinum car washes. It was 10 minutes before closing, and he told me "Ain't no way super clean is happening" instead of a nice "I am so sorry but if you come back tomorrow we could take care of that". They advertise complete interior detailing but my husband has never had any luck scheduling that. Not sure if I will continue as their customer. Sparkling Image is cheaper and friendlier. read more

I have been going to this particular Rama Carwash and lube for just about all my oil changes over the last 15 years. The last 2 times I have left there after the oil change, the 2 air caps on the passenger side of my car have been missing when I got home. The most recent time, I got the platinum wash and they absolutely did not wipe my leather seats. In addition, upon arriving home, the entire side of my car was covered in tire shine splatter. I want so badly to continue to support the local, small business. I want to love these guys. They just are not putting out the quality service I had grown accustomed to. Maybe I will give one of their other locations a shot. read more

their workers are EXTREMELY rude! i accidentally used the vaccuum before my wash because i didnt know the rules. one worker approached me and rudely told me that i needed to get a wash with that and i told him i was. i finished vaccuuming and turned to go thru the line and he had a young girl FOLLOW ME and request to review my payment before i used the SELF SERVE machine. i have never been treated so poorly at a "customer service" type establishment. i was so upset i decided to write my FIRST yelp review dont waste your money or time. read more