Shitiest car wash ever! My car gets cleaner at the damn gas station wash... came out to look, I…read morehave a white truck so you can see it wasn't clean, they just said you can go thru one more time it took them 15 mins to get to my truck the 1st time as I watched 4 cars after I paid go thru. this place use to be a goto now it just keeps going downhill.... Terrible

I was leery of coming here because of the meh reviews, but I was quite happy with the…read morebumper-to-bumper detailing job they did -- the car was sparkling for our long trip for Thanksgiving! They even managed to ameliorate some of the scratches on the back hatch! Plus, the polished surface and treated windshield was totally ready for the rain. ~ $250... but not having to crawl around the car doing it myself, one week after stomach surgery = priceless. Thanks, y'all!

Jeff Young and the entire team at Prime Car Wash off of County Line Road are simply outstanding. I…read morerealized sometime after a recent car wash that the floor mats were missing from my car. It's just not something I ever thought to look for following a wash. I have a newer car so I am very picky about who I trust to take care of washing it. When I found Prime Car Wash I knew I had found a jewel, but nothing prepared me for the exceptional care Jeff took of me during the missing floor mat scenario that played out. I called to inquire as I assumed they just forgot to put them back in my car following the interior cleaning. He assured me when I called they would take care of me one way or the other. Jeff got back to me after researching my transaction and even went to security camera footage to see if he could figure out where my floor mats went. After thoroughly researching my case, he graciously called me back to apologize and inform me that my floor mats were put back into another car accidentally. As a result, he would see to it that they replaced my mats with the exact same ones that came with my car. I received personal communication from Jeff throughout the ordeal up to and including notifying me that just one week later, my new floor mats had arrived and would be ready whoever I had time to swing by. Fortunately my schedule allowed for me to be able to head down to their location that same day (today). I was greeted by an informed staff member that knew exactly who I was and let me know he would be taking care of me by delivering my replacement mats, getting me a complimentary interior and exterior wash as well as a gift card for the trouble for a future visit. This experience has been nothing short of exceptional. My sincerest gratitude to Jeff and the team at Prime Car Wash. you have made me a life customer and believer. Know that your work matters and is seen as well as appreciated. Keep up the amazing job!

I had never been to this car wash although I had friends who have. It was recommended to me. I pull…read moreup and there is nobody around. Finally the girl come out, she asks what I want and recommends a scent. When I go through the car wash, there is nobody to guide the car in (as with most washes), Finally someone comes out looking like I disturbed her sleep and lazily guides my car. Then get out of the car wash and I have no idea where to go! There are no signs and cars are piling up behind one another. Finally some kid comes over and directs me to a bay. After sitting for a min, a woman comes up and gestures me out of the car. I assume the waiting room is for me. What happens next I dont know because nobody tells me. My car is moderately clean for the 22 dollar charge. 44 dollars in total, and I'm not completely sure ill be back if this is the service.

I am leaving this review specifically for Franklin, IN Brad's Carwash. The Director/MGMT & team are…read moreincredibly kind! We have had a membership for 2 months now and each visit is a great as the previous. Incredible Value! My 6 year old is obsessed & fascinated with Car Washes so a membership is the only affordable way to bring him through daily! I have to mention that the Director/Staff are SO cool to acknowledge and accommodate my boy's interest with fun visits. We are quite literally your biggest fan! :P Stick around please! Highly Recommend!

Brads "car wash" (aka: garbage disposal) ripped the rear wiper off of my wife's new car. The staff…read moreworking told my wife that they aren't responsible. My wife's car is new and had no damage prior to going to this car wash. I will file a claim with usaa and let them go after brads car wash. Disgusting customer service. Don't go here if you don't want your car ruined.

I purchased the $21 spl. They told when it ends and to come…read morein to stop it. I came in 1 day early and was told I was late my credit card was charged 24 hours at early at 12:01 so I couldn't stop for 30 days . As far as the WASH,vacuum and service it was GREAT. with all this i asked when should stop my wife's car was told at least 7 days so they looked it up and said it ended in 7 days to be sure So I stopped it. Then was i would not be able to wash after this minute SO STOPPING 1DAY EARLY YOU ARE EXTENDING 30 FOR $55.00. And stop 7 days early as recommended you lose 7 days of service!!!!!! The minute you tell the the cashier touches the key. You Are DONE when you pull away from the window you are told you can not wash your car go around the cones. With days left?????

As far as a car wash, it's great but I was offered to purchase 1 wash get a month free. Duh! Of…read morecourse I'd do that, NEVER was I told I was signing up to a subscription or that I had to come in to cancel. Until I saw the $41.99 charge to my checking account. This is NOT a good way to do business. Color me VERY unhappy.

Sitting stuck in the middle before the dryers. I'd drive out if I knew everything was rinsed off…read more If it's not working then close it and fix it

This carwash company is good. But keep in mind before you buy a membership the vacuumed are not…read morefree hahaha. For $45/month I thought we would be able to use the vacuumed for a car wash as well (or at least that's how it is in AZ/CA where we have lived before) if you want to vaccine it's $2/8 minutes and the vaccines are no better than the free ones at kopetskys. If we lived closer to that one I would cancel my membership and move to that one solely for the free vacuums.

I got my car (Infiniti Q50) washed at the new W. 38th street location. The wash cleaned my car very…read morewell, but damaged my side view mirror. I was originally told by a staff member that the company would take care of the damages. He took my information down and said that someone from corporate would call me. I went up to the carwash 3-4 more times to find out when someone would call me and I was given an excuse every time. A month later, I received a phone call on a Saturday afternoon stating they were a manager and that the technician said they would not be paying for the damages because there is a sign up stating they don't pay for any damages done to the vehicle. When asked for the corporate number, I was told there isn't one. When I asked for the owners name, I was told they are very private. The a guy in the background stated I could go through my insurance. He then got on the phone and stated he was a manager and that they wouldn't be paying for damages. He then threw out that my car was SIX years old, and that it's been through snow and rain. He also stated he has an old car. When I told that my car isn't old, he then asked if I just got it off the car lot. I told him 2 years ago, I did. I then asked what he meant by that because my car isn't old or tore up and that it's irrelevant to what I'm calling for. He then moved on to tell me to look on Crew's reviews because I told him to look at the reviews with the damages done to the cars because of Royal's Car Wash. He said that stuff happens all the time, and that he has a million dollar machine. I told him damages never occurred at Crew and that he's giving me BS answers regarding my claim. He states I can go through my insurance and when I asked for the owner's info, he says he can't give it out and he says I can use his name, which he gives me. At this point, I was very frustrated as a customer and I got quiet. He says he has work to do and can't stay on the phone. Then hangs up on me. If you choose to go here, good luck!

Buyer Beware: My Experience with Royal Splash Carwash. I am…read moreextremely disappointed with how Royal Splash handled damage to my vehicle. During a recent visit, the car wash ripped a large portion of the front bumper away from my van. Instead of taking responsibility or even investigating the situation fairly, I was immediately told that the damage must have already existed before entering the wash. As a customer, I expected accountability and a willingness to work toward a resolution. Instead, I was left with a damaged vehicle and no assistance. After looking into the company further, I discovered they currently have an F rating with the Better Business Bureau, and many of the complaints appear to involve vehicle damage and denied claims. Seeing that pattern made my experience even more frustrating. I understand accidents can happen. What matters is how a business responds when they do. Unfortunately, my experience was that customer concerns were dismissed rather than addressed. I encourage anyone considering this car wash to research reviews, BBB complaints, and customer experiences before trusting them with their vehicle.

Isreal had his work cut out for him, as one of my 2 dogs sheds a lot . My car looks better now than…read moreit did 7 years ago when I bought it. I will 100% be back. Plus, Israel turned on his space heater for me when I was waiting for my ride to pick me up after drop-off in the morning. The little things make all the difference, and he made sure to take care of them all.

Deep clean was perfect for what my wife and I were looking for, for the price. Aaron rocked it out…read morein a couple hours and was super efficient! We look forward to using them in the future.