Long Review Warning: Cat had BROKEN HIP BONES, but they still continued grooming while under extreme distress. Denies it, claiming my cat likely had NERVE or VACCINE related damage?!?!
All receipts and timeline attached.
1/25/25 - Girlfriend and I noticed our cat Milo was limping, so we took him to Urgent Care immediately. They assumed it was muscular, prescribed some pain meds and anti-inflammatories. Slowly improved, so we scheduled a grooming thinking all was ok.
2/5/25 - Groomers came, and he came back heavily limping.. For the first time in my life, Milo hissed and scratched when anybody got close, and hid in a corner all day. And he is the sweetest, neediest lap cat. Never once hissed, scratched, or typical "cat" behavior in his life, so I knew something was definitely wrong.
2/6/25 - Took Milo in for an immediate vet visit. Once again prescribed pain medication/anti-inflammatories.
2/20/25 - Still limping heavily and not getting better. Noticed he would only try to lay on his back or other odd positions. When we tried brushing, anything lower body he would hiss and limp away to a corner. Took him to vet AGAIN, ordered x-rays just in case, and was prescribed another round of medication. X-rays came back okay? (specialist confirms later he had broken hip bones)
3/4/25 - Still no improvement, actually getting worse. Messaged these groomers to ask if anything was off during the grooming on 2/5. They said no, they never manipulate legs and paws. And suggested it might be NERVE damage. Or that a vaccine was causing the limping. And to try UV lights, and a "nerve tonic". And a blood panel Um okay? Didn't think much, but now it's clear it was an obvious deflection.
3/6/25 - Another vet visit, blood panel done (at the groomer's advice) which comes back clean. Vet says something is definitely wrong but doesn't know what. Refers a specialist who she personally trained under. Sends previous x-ray to them.
3/10/25 - SPECIALIST REVIEWS X-RAYS, CONFIRMS TINY BUT DEFINITELY FRACTURED HIP BONES THAT'S CAUSING LIMPING. Says it's often missed unless you're trained to look for it, but it was something he was 100% born with. And why he started to originally limp - the tiny fractures finally became a big one since he's a larger cat (part bengal). Had emergency same-day surgery to remove fractures costing $6,500.
There was absolutely no way, that during an hour long grooming involving shampooing, drying, brushing, deshedding, and everything else. That they wouldn't have noticed he was in pain and extreme distress. Literal cracked hips, but claim nothing was wrong, and ask me to look into NERVE and VACCINE lameness? Is this a joke?
I see now, they're very clearly only in this for the money. They even texted me at 8:28 pm at night once, asking if they can groom my cats the next day morning. I let it go. But in hindsight a clear indication that they're in this for the money. Willing to bother a client at night and ignore distress signs from an injured cat for personal, monetary reasons. They even threatened legal action if I post this review. And it's been a month so I must be lying, but all the evidence shows his bones were broken prior to grooming. And apparently that hip bones can only break during something like a car accident.
EDIT: Your response shows ChatGPT has a long way to go.
Nobody is expecting you to diagnose genetic diseases or have x-ray vision. The review is to lay the facts confirmed by a veterinary specialist surgeon. The sudden limping was caused by a full fracture that was definitively present during the grooming. Many cats have this congenital flaw of micro fractures in the hips, but aren't affected as they're lighter. A full fracture like Milo's only manifests in larger cats. The typical cat is 10 pounds, Milo is 15 pounds lean due to being part Bengal. His size is what caused the hip bones to fracture completely and cause the sudden limping a week PRIOR to grooming. It wasn't a gradual progression or disease as you are hoping prospective clients to believe.
To suggest a cat with hip fractures to NOT show severe pain/distress during a full grooming is laughable. A well-behaved cat (your words) came back with a worsened limp, hissing, and being uncharacteristically protective. THAT'S THE POINT. He was in extreme pain for weeks before and after grooming.
Bothering me at NIGHT to fill a cancellation shows your money-motivated actions and willingness to cross boundaries. Including but not limited to bothering a client at bedtime, or ignoring the needs of a hurt cat.
A cat bite causing hospitalization, surgery, and months of rehabilitation, is absolutely ridiculous. Even if this dubious claim is true, you're telling me "professional" groomers don't utilize protective equipment? Any cat owner knows what it's like trying to bathe their cat. Which is why we hire professionals. Something you are clearly not. Just money-grubbing poseurs. read more