My friend Erik recommended I try this chocolate store, when I had the chance. Since I was at the mall, it was the perfect time to check out Royce. They have a large kiosk inside Valley Fair Mall. I do believe they will be moving in the future into a larger location in the mall and have their own storefront. They had so many boxes of chocolates and chocolate bars nicely organized and displayed. It was hard to decide what to get. The young lady behind the counter helped me make that decision. I wanted to try a few of the chocolates but they did not have samples for the items I was interested in. That didn't stop me from making a purchase. I'm a huge fan of orange and chocolate. My husband loves chocolate and hazelnut, as do I. The sales lady showed me the Prafeuille chocolate orange box and the hazelnut cream chocolate wafers. What I liked about these varieties, was that each chocolate treat was individually wrapped. I decided to buy a box of each of these. Checking out was fast and easy. I really appreciated the help I got from the sales lady I already know what I'm going to buy the next time I come back to shop at Royce. Both my husband and I tried the chocolates. The orange chocolate is a small thin milk chocolate squares filled with an orange sauce. It's absolutely delicious. I loved it. The hazel cream chocolate wafer is hazelnut cream sandwiched between crispy wafers dipped in chocolate. That was also very good. My husband loved it. Overall, we both loved their chocolate. It's very good quality chocolate with some unique flavor combinations. The customer service was great. I only wished they offered samples of all their offerings so you can try before you buy. I'm looking forward to trying their orange chocolate truffles next time. read more

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ROYCE chocolate is a world class chocolate from Japan , crafted in Hokkaido. The chocolate is precisely crafted using the highest quality ingredients . Its flavors include matcha , milk and dark chocolate . Its price is significantly cheaper in Japan than U.S.A. The international distribution involves expensive cold- freight shipping , customs duties , and import fees . Their signature product , Nama chocolates uses a high percentage of fresh Hokkaido dairy and requires continuous refrigeration. The different types are Au Lait , Matcha , Champagne and Potatochio chocolate. Compare to Western chocolates, it is less sweet , allowing the flavors of high quality coca , fresh Hokkaido cream , and subtle liqueurs to shine through . Personally I love the AU Lait flavor . read more

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A Japanese treat shop that is excellent to pick up gifts. Please come and create your own adventure. read more

Royce' Chocolate - Santa Clara - Chocolatiers & Shops Near Me - Santa Clara, California

Get a point for each dollar spent -- 100 pts = $10 off. Good place to get gifts for folks who like not too sweet of a treat, with immaculate packaging. Gift wrapping is free and well worth it. My favorites are the Memories of Hokkaido and the White Chocolate Dried Fruit Bars. Good location too. read more

Royce' Chocolate - Santa Clara - Chocolatiers & Shops Near Me - Santa Clara, California

Royce's world famous Nama Chocolate is always a great gift. Arrived here Thursday night and there were only 3 boxes left and I bought 2. Glad we ended up with the dark chocolate flavor as it was less sweet. Great to see this outpost here in Valley Fair mall as the Mitsuwa gift shop closes early. Had to run in and out of Valley Fair to make use of the 1 hour free parking and got it done with plenty of time to spare. read more

I've had a couple of samples of these delicious chocolates before, but I really enjoyed getting personalized service with this champagne box of chocolates, and both of the ladies behind the counter, seem to have a lot of knowledge about their chocolates and the production of how they were made. Since the kiosk is in the middle of the mall, I actually passed it by without looking for a storefront, but I did think it was odd. How the numbers on the kiosk showed only building numbers and not the Middle kiosk places. Lol I had to ask a gentleman from security where this particular storefront was, and I found it fairly easily after that. Lol I will definitely go back and get other chocolates and decadent desserts! I also like the unique flavors that this particular chocolate company had. read more

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Yum! The chilled chocolates come with a little icebag to keep them cool til you get them home Beautiful packaging, hats off to the designer Royce is a kiosk on the first floor at the end of the mall closest to hwy 17. Staff was very friendly & provided a few tastings of various products... the bourbon chocolate was SO GOOD and tye chocolate bars are huge. We'll be back. read more

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Glad Royce opened here, perfect for last-minute gifts or late night deliveries. I believe prior to this location they were only sold at a japanese supermarket nearby. Expect price surge compared to buying directly in asia. I would try their other product lines but always end up with nama (variety of flavors, sometimes seasonal specials). read more

A friend introduced me to Royce a little while ago and j remembered the chocolate being absolutely divine. I visited the kiosk at Valley Fair Mall for the first time today. It's right across from the Bloomingdale's store and the entrance to the parking lot. D50 on the map, first floor. The chocolate is even better than I remember it! The hosts at the Kiosk were very friendly and let me sample a variety of chocolates before I purchased anything. 10/10 for customer service. I tried the Matcha with Sakura Alc which was satin smooth and delicious. I also tried the white chocolate and milk chocolate with roasted almonds. Everything was very smooth, had a rich flavor and just a delight!! I will definitely return for more of this soon. Since it's a kiosk, it doesn't have much of an ambiance, and it can get a bit busy but the advantage is that you can explore their products more easily. Totally helps when you are trying to make a decision in the end. Overall, great options and I really didn't mind the price tag. I'd say it's very well worth it! Would make for a delightful gift for anyone that enjoys chocolate. read more

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Dan is the man. Felt like we were in Japan for a second with his service level. Explained calmly the chocolates that are available and offered some samples. Very knowledgeable and we were really impressed! Went home to try the samples and we will definitely be back to get the box. Thank you! read more

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The display is nice and clean. The pistachio almond chocolate sample was good. Customer service is terrible. Today is Thursday. I walk up to the counter just to look. I was curious about the Matcha candy. The girl behind the counter was talking to a friend who works at the mall somewhere else and when I walked up, they both just looked at me and didn't say anything. I said this is the second time that's happened another time. I walked by the candy store and did the same thing this time I walked around to give her the benefit of the doubt to see if maybe she was just having an off day and then her friend left and I walked around to the other side and she still went about her business behind the counter and never said a word to me so then I finally said do you offer samples and she said yes I offered three different kinds to choose from. I chose the pistachio. It was good. The two stars here is just to get your heads up that the customer service was really bad and maybe you should do something to change that it was a short white girl really bad attitude. It's about 335 on Thursday. If you can speak to her that would help your business. Friday I'm adding this update just another start for the manager reply and concern. Thank you. read more

I stopped by the mall one afternoon to run a quick errand and picked up a last-minute housewarming snack--Royce Chocolate (I'd never tried it, and matcha trending). I wasn't sure what to get, but matcha was my go-to pick right away. Since it's from Japan, these chocolates are a bit pricey, but I went with the matcha flavor--and wow, it was amazing! The matcha taste was smooth and perfectly balanced with the chocolate. Even though I had an idea in mind, I wanted to check out all the options, and Kenneth, the employee, kindly took the time to walk me through everything. Together, we decided matcha was the safest bet to share with friends. read more

I regret not trying Royce' Chocolate during our trip to Japan so I had to try it back home! The matcha nama chocolate is so good! Not too sweet and pairs well with red wine if you're in to that! The nama chocolates have a short shelf and have to be refrigerated. Something to keep in mind if you are gifting this. I also picked up a Hokkaido variety box that we also paired with wine. Love that their chocolates aren't too sweet. You can sample chocolates if you ask but unfortunately their sample bar was closed when I came close to their closing hour. Keep in mind that this is not a store front but a kiosk on the first floor near Bloomingdale's. read more

Royce' Chocolate - Santa Clara - Chocolatiers & Shops Near Me - Santa Clara, California

Great service. Some of the best chocolate I've ever had. A quaint respite from the bustling mall. 10/10 would recommend!!

While I was in California, I wanted to pick up some gifts to bring back home. I had heard very good things about Royce and decided to get that for a few friends. The closet retail location was inside the Westgate mall, on the 1st floor next to where the Polestar store was. They are a stand alone kiosk, with a fully display. They looked so good and beautifully packaged! Patrick helped me on my purchases and after telling him what I was looking for, we decided on the a few varieties. I ended up going with: two boxes of the matcha variety pack, two nama milk chocolate boxes, a box of nama strawberry milk, and a box of nama of mild milk chocolate. Patrick was so helpful and packaged it all for me! I highly recommend read more

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Stopped by the ROYCE' Chocolate kiosk on a Saturday and the two workers there were so unhelpful. They just sat on their phones most of the time and barely paid attention to us even though we were standing there as customers. I still ended up buying a couple of things because I wanted to try the chocolates, but wow... please get off your phones when customers are there. Customer service really makes a difference, even at a kiosk. read more

Royce is my top chocolate shop. My friend had been bringing me Royce straight from Japan for a while and imagine me when I saw Royce open at Valley Fair years ago! It's a kiosk in front of one of the Bloomingdale's entrances (closer to Macy's). They have a good selection for being a small space. It's quick service, but really good service. My favorite things to get from Royce are the matcha almonds and the matcha wafer crisps. I eat them so fast! But don't be fooled. I'm not turning down any Royce chocolates. Their potato chips? Talk about perfect chocolate to chip ratio! The maple one is my favorite in that line. They are pricy, but the quality and flavor speaks for itself. read more

This is the first time I had Royce chocolate or even Japanese chocolate. This location is closer to the Women's Macy's side in Valley Fair and just make a left once you exit the Macy's inside the mall and you will see the pop up stand. I didn't know what to expect since I read all the 1-4 stars reviews before coming regarding the customer service. My son and I got there around 4pm. Once my son and I reached the counter, the two staffs that were there looked at us as we approached and we checked the chocolates that were on display. After walking to the next side of the display which wasn't that long (15-30 seconds maybe), one of the staff asked if I had any questions regarding the chocolates. I appreciated that they didn't ask right away when I was browsing the first window of display so it gave me time to scan through the options. I told them this was my first time at Royce and they were very helpful and told us the different variety of chocolates that they offer and told us the different flavors. They even asked if we wanted to try some samples and of course my son and I agreed because we wanted to make sure we bought the right flavors for our likings. I think we tried 6 different types before we made our decision. I was telling the staff what I thought about each one and they were interested in what I had to say which was very welcoming. They also gave me their opinion on some as well. The first sample I tried was the potato chocolate. It had a good crispy crunch but for me I felt the flavor of the chocolate was lost due to the texture. I'm not sure if it's because I had a little small piece where there was more potato than chocolate. My son had the wafer sample which he put the whole thing in his mouth and didn't share half of it...smh. I had to ask him what he thought of it and he said it reminded him of a kit kat but a higher end. The staff heard me talk to my son regarding the sample and they gave me one of my own to try. After taking the bite, I noticed what he meant. The chocolate was very creamy and melts in my mouth while the wafers gave it a good crispy texture. The chocolate was not hard like a kit kat. We then tried the different version of Nama chocolates. The first one I tried was the white chocolate. It reminded me of a very high end vanilla bean ice cream. It was so rich and creamy and very soft. It just melts with flavor. I decided to try the seasonal Nama sample next. This season was cherry and they used the white chocolate for this. At first I tasted the vanilla bean ice cream and then the cherry bomb kicked it. It was enough to tell it was cherry and the vanilla taste dissipated but it was not sweet at all which was very surprising. I then moved to the dark chocolate Nama which had a hint of brandy. I am not a dark chocolate fan but I was impressed by it. It was not overly bitter and the brandy taste was hidden with a little hint of sweetness. I moved onto the macha Nama and I was not able to taste the match on my first try. It wasn't because the match flavor wasn't there, it was because the dark chocolate taste was still lingering on my taste bud. I had to wait a bit before I took the next final bite and I was able to taste the macha which was like green tea and a little earthy. The last one I tried was the milk chocolate champagne Nama flavor. That one hit the spot. It was creamy like the rest and had a refreshing taste at the end which was odd in a good way. I think this one reminded me of some of the Belgium and Switz chocolates I had in Europe from texture and flavor. I ended up getting 4 alcoholic Nama boxes total (1 milk chocolate, 1 macha, and 2 seasonal cherry). My favorite one had to be the seasonal cherry closely followed by the milk chocolate. The staffs told me that these Nama chocolates must be refrigerated due to the cream and milk which would melt if it is in room temperature. They also told me it had a shelf life of 30 days. I realize why they want it to be refrigerated since these cubes become very delicate quickly when you pick them up as you leave the box in the room while eating. They also pack these in an ice bag so it can be cold while going home. As I mentioned, these are very milky and creamy. If you are lactose like me, it will hit you but it's so good to not eat them. And if you do not know what flavors to get, don't be shy and just ask to try some of the samples. If you do try the samples, leave the dark chocolate as last and try the macha one first since the flavor of the macha is very faint. I highly recommend this place if you like chocolate that are not hard and not too sweet. It reminds me of the soft hard fudge if you know what I mean not like the lava cake fudge. These chocolate seem good to pair with cognac, whiskey, or wine so I might have to try it with a Hibiki and Kavalan later this week. I guess we were lucky when it came to customer service so the whole experience from beginning to end was enjoyable for my son and myself. read more

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Chocolate wafers from Japan. Beautiful to look at and yummy. I would put it in the same category as Laderach which is on the second floor. read more

Royce' Chocolate - Santa Clara - Chocolatiers & Shops Near Me - Santa Clara, California

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Amazing service chocolate taste delicious.. Location was very Convenient inside the mall read more

The girls who work here are so sweet and gave me a matcha chocolate sample. Emma and Kiara are so wonderful and so is Silka. I'm buying all of it!! They are so knowledgeable about their products!! The chocolate literally melted in my mouth!! read more

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Run, don't walk. Royce is that good. I popped in on a whim and was instantly wowed. The guy working that day was super friendly, gave me the lowdown on bestsellers and personal faves. I ended up with the Nama Chocolate "Au Lait" and I'm still thinking about it. Silky, creamy, melt-in-your-mouth perfection. Easily one of the best things I've ever eaten. Also grabbed the hazelnut petit truffles and their marshmallow chocolate milk coffee. Cozy, rich, and sooo satisfying. I've been slowly savoring everything like it's a luxury tasting flight. No regrets, only deliciousness. Next visit, I have to try the chocolate-covered chips everyone raves about. But real talk...I'm obsessed with the Nama collection. And don't even get me started on the boutique-exclusive flavor coming soon: Nama Chocolate "Caramel Salé & Orange"... my ultimate flavor combo. I'm already emotionally invested. Shoutout to my fellow Yelpers for putting this gem on my radar. But seriously, my wallet hates y'all. read more

Cashier was very sweet and explained the flavors to us and offered us samples so we could taste the flavors first. Got the petite truffe orange and roasted sweet potato flavors. read more

Royce' Chocolate - Santa Clara - Chocolate - Chocolatiers & Shops Near Me - Santa Clara, California

Love being able to buy these famous delicious Japanese chocolates at Westfield. Great service / friendly staff. read more

Royce' Chocolate - Santa Clara - Chocolatiers & Shops Near Me - Santa Clara, California

My favorite place to shop for chocolate -- I just love it! I also enjoy wandering around and exploring while I shop. read more

Royce' Chocolate - Santa Clara - Chocolatiers & Shops Near Me - Santa Clara, California

The best EVER love the taste and wonderful customer service. You must try!!! You will not regret! read more

Royce' Chocolate - Santa Clara - Absolutely amazing chocolate and wonderful customer service by Jacquline - Chocolatiers & Shops Near Me - Santa Clara, California

Great chocolates, very smooth. Good variety. Nama is special. Staff are helpful and friendly every each time. read more

Probably one of my favorite chocolatiers next to La Maison du Chocolat. It is disappointing that it isn't more widely available and only has a kiosk at Valley Fair and limited availability at Mitsuwa, both are in San Jose. Their chocolate is lightly dusted with cocoa powder and comes in variety of flavors with varying degrees of chocolate--fromilk chocolate (au lait) to really dark chocolate (ghana bitter), matcha and orange flavors, liquor infused flavors and my non-candy favorite is their hazel cream wafer. None of their chocolates are overly sweet. It's creamy and melts in your mouth. While they are expensive, this isn't an everyday habit, but such a wonderful treat and worth the splurge. read more

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Store is located inside mall across from lady M, a big beautiful booth. I love the chocolate coated chips tastes amazing, and the service was great. read more

Great service and selection! Had a lot of different flavors. Ice bag is a plus on a hot day!

Pure chocolate perfection. Silky, rich, and melts beautifully on your tongue. My favorite!

Stopped by Royce and loved it! The chocolates are super smooth and delicious. The staff was really nice, and they gave out free samples which made it even better. Definitely coming back for more. read more

Jaqueline was very helpful to recommend different tastes and gave information about the the ingredients. Very helpful and great customer service. read more

Excellent customer service and delicious chocolates. Just as I remembered when I worked for KDDI and NTT.

Chocolates were extremely decadent and tasted amazing. Dan was super helpful and caring and let us try different chocolates including matcha, champagne, hazelnut, and dark chocolates! Would definitely recommend the chocolates here. read more

Jacky was amazing. She helped me to get my favorite chocolate and added extra ice since I wasn't going home soon to be sure my chocolate doesn't get melted read more

Best chocolate. Top tier stuff The Nama matcha box of Royce chocolate is my favorite. Melts in your mouth and the flavor is impeccable read more

Amazing staff specially Jackquelline beautiful girl with a beautiful heart Visit them Staff is very friendly read more

Service was excellent and the chocolate was even better. They were very accommodating of any allergies that I had... overall i would recommend this store for anyone who is looking for high quality chocolate. Kiara was our helper and she was amazing read more

Royce' Chocolate - Santa Clara - Chocolatiers & Shops Near Me - Santa Clara, California

I am always in the mood for some good chocolate, so I had to make a stop at Royce' Chocolate in Valley Fair after hearing about it from a friend. Stopped by a week before Christmas while getting some last minute presents and found their kiosk on the first floor near the Rothy's and Leafy. After perusing through their selection, I ended up picking up a box of the Nama Chocolate "Bitter" and the Chocolate Wafers in "Hazel Cream" (total came out to be a little over $40). While a bit pricey, I can see why they are priced the way they are. The "Bitter" chocolates were so silky soft and creamy. I love dark chocolate, and this was a the perfect amount of sweet and slightly bitter because it was infused with cognac. The wafers were light and crispy with a good balance of hazelnut cream sandwiched in the middle. Just a warning that the shelf life is not very long (both of my boxes technically expire in less than a month from the purchase date)- not sure if it was just the ones I purchased or if all their chocolates are like that. read more

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