I hired SCI DOOR in yakima to install a new garage door…read more it was brought to my attention by my painters the garage door had a issue and they advised I get ahold of who installed it. (Prior to painting it) so I called SCI doors. the upper flap had been rubbing on the door on the left side and then I noticed dents in the middle of the door consistent with the door going up and down (hitting something) sci doors sent a tech out (within a few days) Dave told me there was a issue and he would turn this over to the operations manager (ignacio) to see how they want to deal with it and they would call me. Ignacio (operations manager) called me then we had appt. Set Ignacio chose to not stop by when he told me since I didn't answer the phone call when he was I. His way but yet I was home. no one advised me I had to answer his call prior to arrival for him to roll on the job. when the tech (Dave) came originally he didn't call to confirm and showed up as scheduled and now it's. problem to get someone out and for 2 weeks being told we'll try to get out there. Then Chris the owner on 12/18/23 stated pay us and we will come. When they normally come out for FREE! I was told my warranty is gone it was installed 3 years ago (by ignacio) then on 12/18/23 I called to see when someone was going to come out (been 2 weeks) cause I kept getting told (by Ignacio) he would come and he'll let me know (never got that call) now this particular day 12/18/23 I'm speaking with ignacio on the phone and the owner Chris gets on the phone (speaker) and started yelling at me and says he heard something going on so he walked into ignacio office and took over the phone call (very hostile) when I'm just trying to get an appt keep Getting pushed off for some reason. Chris (owner) proceeds to tell me they installed my garage door 6 years ago there is no warranty, they didn't Build my Home and just kept going on and on which I have no issue about the warrany. Never did I stress anything about warranty. I said Let's move forward which I tried stressing. I'm not worried about the warranty I just want to see what's going on and get it fixed so my painters can do there job. when I tried talking to Chris (owner) he wouldnt allow me to talk and continued to speak over me when I did try to talk. He was Very unprofessional as I let him know. I also asked him to stop yelling at me. Which he replied I'm on speaker I didn't think I was telling them the tone went down but then back up AGAIN. needless to say the conversation ended with Chris telling me to take my business elsewhere. He didn't want my business that he couldn't make me happy. When all I needed was an appointment to see what was going on and to stop putting me off and why?! He was very defensive as I brought up to him asking why?! I clearly know why NOW! I called another reputable garage door company who came out 12/19/23 and this company was completely unaware of my issue/conern with SCI a doors and they confirmed on a phone call and providing me a estimate with the issue and my concerns were VALIDATED! SCI DOORS of Yakima installed a garage door to big for my opening which caused damage to the door over the years. clearly SCI door is aware of this as they should have the dimensions and now it's made clear why the owner was hostile and defensive and chose to Continue to bring up warranty which was no longer valid And wanted to keep speaking of the warranty. That was install a door not the right size which has now resulted in damage. Chris continued to be a bully and stated I was I quote a " IRRESPONSIBLE HOMEOWNER " for waiting to report the issue. My defense I didn't know there was an issue. I trusted them as a professional to install the door and I saw the rubber rubbing and I did at one point earlier on call them and they came and stated it was fine there was no issue. Chris stated on the 12/18/23 phone call when he drug Dave into the speaker phone conversation "Dave it was her header, you have a problem with your header, Dave her header has probably warped over the last 6 years. Clearly putting Dave in a position that Dave didn't want to be in. He had 3 grown men on the other ended of the phone to make me feel like I was wrong for voicing my Concern about a door they installed and then didn't want to Do any business with me basically telling me to F*** OFF. But Chris said he no longer has the info/ pictures from when they came out before He asked me when they came out I asked him to pull his information he should still have in his system. That's when I was told to go elsewhere. This issue originated from SCI doors installing two large of a door for the space Very unprofessional owner and does not care about customer service and results to trying to be little his customers when you raise a concern Or if you stand up for yourself they will try to bully you. Chris said he's been doing this 38 years and never had a problem like this. This is hard to believe.

Sci repaired my broken garage spring. They got there and went straight to work. Very knowledgeable…read moretechs.

I am still in shock, in the best way possible. My garage door wouldn't close on sunny days and I…read moreassumed my sensors were old and needed replacing. I replaced the sender side myself, but the receiver side had a bolt that was completely stuck. I got a quote from a handyman for $400 and a second quote from a garage repair service for $350. I was hesitant to commit to either. Then Guy told me it was an easy fix, a five minute job, and he would do it free of charge. Just for the positive brand awareness. I honestly could not believe it. He said he would be at my house within an hour. Every word was true. He arrived in less than an hour, ready to work. What I have to share is that the job was far from simple. The nut was corroded and fused to the bolt. We tried impact drivers. We etched grooves for flathead and Phillips screwdrivers to get more torque. Nothing worked. Guy ended up removing the entire railing and used a Dremel to cut the bolt out. Sparks were literally flying as we cut through metal together. After getting everything cleared, Guy had a brilliant idea. He reversed the position of the sender and receiver so the signal unit would no longer sit at the angle of the sun and distort the signal. He swapped the units, reinstalled every component, and tested everything until it all worked perfectly. What was supposed to be a five minute job turned into over an hour of dedicated, problem solving work. Through all of it, Guy never once mentioned payment. He would not accept a single dollar from me. In a world where it is easy to feel skeptical, Guy reminded me that honest, sincere, and genuinely skilled people still exist. His integrity, his expertise, and his generosity left a lasting impression on me and my family. I will be referring his company to every single person in my network. Thank you, Guy. Truly and sincerely, thank you.

After sending specs and a pic of the door, requesting a spring replacement, an appointment was made…read moreand I put other offers on hold. When tech arrived he said they didn't work on these old doors anymore and just replace them. Waste of my time and his. Update: The type of door (tilt-up) and the requested service (spring repair/replacement) were in the original request for quotes. Two other firms responded saying that they didn't work on those doors/didn't have parts to fix them. You didn't, so I assumed you were coming to estimate the cost of repair to a tilt-up door. I provided the picture later, yes, but only as supplemental info. The type of door and requested service was in the yelp request.

Called and left a message for someone regarding my garage door springs. Brock returned my call…read morepromptly. We set up an appointment for him to give an estimate, then he told me pricing and how long the job would take. Within a week, all had been replaced and fixed to my exacting standards! Brock even made a few suggestions regarding the new Genie door track. Outstanding customer service...you can use Hedrick & Hedrick with confidence!

The guys were terrific as was Brandon who answered my call. I had contacted the original installer…read morewho said he'd come over (and didn't) so I took a chance and called MCOD. They were prompt, reliable, and extremely helpful in fixing my door which was no longer moving down. They replaced the electric tape that the installer had used with plastic caps when they fixed the wiring, inspected the whole system and serviced it, made the door tension less so as a single older woman I could more easily move the door by hand (which was a major pain when the door stopped working automatically), took time to explain the mechanism more thoroughly to me and answered questions I had had since installation 13 years ago. They were helpful, friendly and very efficient. And I have a one year warranty if anything goes amiss. They are the best!!!

Brandon was great…read more He came to our place in Trout Lake to fix a problematic and aging garage door opener. He first tried many things to fix the old opener, but when that was not possible, he had a replacement in his rig and had us up and going with a new opener in a jiffy. Our garage door has never opened so smoothly and quietly! The price was quite reasonable and he was super nice to work with. Highly recommend using them if you have garage door needs in the Columbia Gorge!

I'm extremely satisfied with the service I received from Marcus at Rainier Garage Door. He was…read moreprofessional and efficient while installing my new side-mount garage door opener. Marcus was incredibly meticulous with the setup--he organized and hid all the wiring so well that the final result looks incredibly clean. The entire installation was beautifully done. His expertise and friendly demeanor made the whole upgrade hassle-free.

Very frustrating experience. My appointment was rescheduled 3 times, with last-minute notifications…read moreeach time that the technician could not attend. The company offered no apology and showed no regard for the inconvenience caused. After the third reschedule, I lost confidence in their reliability and chose to cancel the appointment altogether

Great job, informative, fair price, just as mentioned by others - I'll be going back to them.read more

Tomy was quick to respond and promptly provided an estimate and was able to complete repairs in an…read moreefficient and cost appropriate manner. I would highly recommend him for any of your garage door needs.

My Experience with Joel Gonzalez and his Son, Joel Was TERRIFIC‼. They Tolerated all my…read more Indecisiveness Designing....Then Ordered, Kept me Informed, Then Showed and INSTALLED In One DAY my AWESOME NEW GARAGE DOOR

I have been involved with the owner for quite some time. He scales over priced and always has to…read morecome back to fix the job. Also has shady characters around work site. Would definitely recommend someone else to get the job done .

I wish I could give these people 10 stars! I live in Wenatchee and I really wanted Clopay doors but…read moreno one here sells and installs them. A box store sells some of them but not the model I wanted. I reached out to Cascade Door LLC and they not only carried the model I wanted but they were able to come to Wenatchee to measure for my doors and then install them. They were really helpful with the process. The two young men who came to measure for the doors gave me great advice on the glass options so I ordered what they recommended. When the doors arrived, they looked much better than I even imagined, including the glass. I could not have done this without their help. In addition, everyone was really friendly. My recommendation is regardless of which brand you choose, you should choose this great company.

This isn't specifically about Cascade Door, but the same wonderful people on the U-Haul rental side…read moreof their business! Angela was a tremendous help for our family all of 2025 and our family's never-ending move. So many logistics and Angela bent over backwards to help us more than once! Thank you, ANGELA, for helping us "lighten the load"!

I have used Davis doors several times and was satisfied on previous jobs but the last job was a…read moredisaster! The owner told me to order doors 6-months in advance then complained about storing them. When it came time to install they set up a date but then cancelled the day before and sent me an aggressive message saying it was payback for the storage. They would not refund my 50% deposit, or drop off the doors, or arrange for someone else to install. The made us wait from mid November to early January to finally install the doors. They did not do a professional job on the install and never came back to re-do the seams in the weather seals. They told me never to call them again and were extremely offensive in their dealings with me. I have a business as well and I always try to have happy customers even if it it cost me a little extra. This is a terrible company to hire! I would never recommend them for garage doors or anything else.

Davis garage door in Ellensburg WA did a fantastic job and went out of their way to save me a lot…read moreof money. We have roughly a 25-30ft high industrial overhead door that needed a lift to reach and repair. Davis garage door came out and fixed it without a lift and my bill was much lower than it could have been. Thanks so much for going the extra mile to get the job done. We will definitely recommend and use you again in the future.