Kalbacher's works on plenty of my cars and has a pristine storage facility. The quality of work is…read moresecond to none, especially when it comes to vintage Mercedes. The prices are very reasonable and when compared to the other local shops, a real bargain considering they have great master level techs capable of working on pretty much everything. Not to mention they have an excellent inventory of cars that they sell as well! So many hidden gems in their inventory! White glove all the way

First time I used Kalbacher Auto for my auto needs, and I was extremely happy. They were able to…read morediagnose the problems on my BMW X5 in a quick and cost-efficient manner. I have forgotten how many times I have brought these same issues to the BMW dealer with no resolution or a very expensive fix. The whole experience from making the appointment to picking up the car was excellent. Really nice and competent people. I highly recommend them.

We got stuck in Riverhead, NY on a recent weekend afternoon due to a power steering issue with our…read morecar. We submitted a tow request ticket on the AAA app, and Rapid Recovery Towing arrived at our location in about 18 minutes with a flatbed tow truck. They took pictures of the car before loading it onto the truck. Due to the relatively late hour (as most auto shops close early on the weekends), they couldn't take our car back to Queens, NY right away, but told us they would keep the car in their storage facility overnight and transport the car the next morning to our chosen auto repair shop. Rapid Recovery Towing called the next morning to let us know when they were on the road and their approximate arrival time, followed by another call when they were about 10 minutes away from the auto repair shop. Rapid Recovery Towing had also called the auto repair shop to inform that our car would be arriving, and of the issue with the car. Rapid Recovery Towing gets five stars for their overall great service -- a rapid response, and their timely, effective, and encompassing communications.

in a bad situation with my classic 85 Firebird sent out Rapid Recovery with their driver totally…read moreprofessional protected my classic car and delivered it to my I appreciate his professionalism and his expertise for a job. Well done definitely a asset to your company he was the best

The front bumper of my Subaru Forester was torn off in a collision with a truck. Fireplace Auto…read moreCollision had my car for 2 weeks, it looks as good as new and it's 10 years old. The collision work looks perfect and my car has never been so clean and shiny. The service was great and the staff are friendly and helpful.

Last July when we arrived in the Hamptons for a month vaca, someone ran a stop sign and totaled the…read morefront of my car. Fireplace Auto received the car and spent several weeks assessing, ordering parts and methodically repairing the E 400 Mercedes. I was convinced that by the time I got the car back, I ws going to trade it in or sell it. We received the car in Savannah Georgia where we live and honestly, the car drives better than it has ever. The E 400 looks brand new, steering is solid and its performance, no joke, is perfect. We can't thank Fireplace enough for their attention to detail and workmanship. Thank you to the entire crew.

The people that run this business are the type of people every business owner should strive to be…read more I'm a driver with a disability so my vehicle is very important to me. I've done business with them for over 3 years. First they replaced my transmission very fair and very timely. The work is quality and they stand behind it. Recently my inspection became over due and they got me in right away. They diagnosed a small issue I was having and fixed it immediately. This business is about their customers. Everyone is treated more than fair and everything is explained and customer concerns are listened to. I wouldn't go anywhere else.

The grumpy old man who is the owner Bill Fahie NEEDS to retire! he's obnoxious, disrespectful and…read morefar from a business man. We've been customer's there for a few years and recently his attitude & demeanor is disgusting. Our whole family has brought cars to them for service, and dealt with his sob stories of aches and pains, proud daughter moments of being a SUBSTITUTE TEACHER in a local school district. He slams phones down saying " NO WE DON'T DO OIL CHANGES" GO SOMEWHERE ELSE!". I've heard from many people in the area that vehicles comes back several times after doing the transmission, DO NOT TRUST Bill Fahie! Always pay CREDIT CARD in case you have to stop payment! Make sure you shop around for prices as he's a thief. The only thing holding that shop together is the lovely manager Amanda. She's absolutely a doll. Always has a smile on her face, very pleasant, professional and well spoken. Plus you don't have to hear the sob stories. Amanda, maybe teach Bill Fahie how to run a business the way you do! Amanda, we thank you for always providing us with top notch service & respect!!

Great job and service. Chris handled all the insurance issues and was a pleasure to work with …read more Very professional!

My third time in 12 years they fixed my collision damage (not my fault!) better than it was before…read more Total pros, don't be fooled by the unassuming office, they are tight, and they get it right! They handled the paperwork, the insurance company, ordered the parts even before the claim got approved, to speed the service. Impeccable detailing, great paint shop. Drop it off there and relax - no worries - perfect!

This place is completely inefficient I will be buying Ramps & doing my own changes. I'm not…read moreexpecting anyone to live up to level of service that Charlie & the guys provided but it's not good . Also the prices have been increased by 35% I assume to pay for all the extra inefficient employees.

I doubt go there again after last time,so many guys and and spend too much time time there.New…read moreadministration no good.After so many years you guys losing a long time costumers.

This shop treated me so well. They are good guys, very old school which to me means they do things…read morethe right way and don't cut corners. They answered the phone every single time I called and answered all of my questions with patience and knowledge. My car was immaculate when I picked it up and looks beautiful! Highly recommend!

This company was great. Always answered my calls when I had a question. So nice they even…read moredetailed my car before I picked it up. The paint job is flawless.

I went back to Willy's for more work. I called in am, needed brakes badly, I couldn't be back in…read morethe area until after 4. No problem, they did great by my. I dropped off the car at 4, they did the tear brakes, which were really bad, picked yo the cat at 6. There work is amazing and there pricing is extremely fair! I trust these guys, they do great work and really take care of their customers.

Went into to figure why my alarm has been going off randomly. They said it might be the auto start…read morethat was put on after buying the car but we told them that wasn't the problem since We had that removed then put back on by another mechanic since the alarm went after during that time. So that wasn't the issue. This mechanic still proceed to say that was the issue then took out the auto start and didn't put it back in after the alarm still went off with the auto start unplugged. We still payed for the first time and the second time since they said they'd put auto start back but didn't. They didn't listen. Didn't fix the problem and it was a waste of time and money for nothing to be done.