Dropped off an SD card that had deleted all of photos from a trip to Tokyo, RTS recovered almost all of my files within a day. Definitely hoping that I never have to experience that scare again but if I do I'll use RTS! read more

I am a traveling photographer. Are often time will create a traveling hard drive to carry with me to work on projects while I'm on the road. Well I was traveling in 2015 and my hard drive stopped responding. I was quoted prices up to $1,000 to recover the data. The price made me Shy Away. I gave RTS a call and working with Paul he quoted me a flat rate on a standard hard drive recovery which is consistent with the industry. However he said that you can also provide the service for flat rate that maybe do the job. I dropped my hard drive off to Paul 5 p.m. and I had it back the next day at 7 p.m. Paul communication was exceptional. I was really happy with the service. I'm ecstatic to have all those images back. Thank you RTS and thank you Paul! read more

What I liked about RTS was that they offered to look at my hard drive at no cost. Many companies don't offer this. I gave them my hard drive to examine because I believed it wasn't working. RTS checked it, said it wasn't working, and that it would cost $600 to repair. That was out of my price range, so I didn't pursue it. However, when I got home, I reinstalled the hard drive to double check that it was still not working. To my surprise, it started working. Then, I looked closely at the drive and realized that I had given RTS the wrong drive. So basically, RTS checked a healthy drive and told me it wasn't working. I thought about going back to them with the broken drive, but because of my experience, I decided against it. read more

Do not do what I did. Instead of using RTS Data Recovery, I used another service. RTS will give you a flat price up front. The other service only gave me a quote after I sent my hard drive to them. The quote was HIGHER than what Paul quoted me. After some negotiations, they matched the price that RTS gave me. However, they couldn't recover my data. They even charged me to send my hard drive back. In desperation, I contacted RTS Data Recovery. They were able to recover my missing data. But there was contamination on the hard drive. It seems that the prior service's clean room was not so clean. So in sum, go with RTS Data recovery the first time. Yes, the price of data recovery is expensive in general. Be prepared to spend a lot. But the folks at RTS are cheaper than others and better than others. You can't go wrong. I wish I had picked them first. read more

Had a laptop hard drive crash after Windows pushed an update last week. Contacted Paul and had the drive in Fed Ex the next day. Luckily they were able to make a 100% mechanical recovery (take out the hard drive platters in a clean room and then spin them up in another device). Shame on me for not having redundant real time backups (I have 2 now). I knew better than to have a back up that was over a month old, so this was my penance. Paul was more than communicative and had great advise for backing up. He should know - he deals with this every day. LEARN FROM HIM!! My review would not change if they couldn't recover anything. I was impressed with their turnaround and communication which goes miles in a situation like this. Hats off to the RTS team. I hope I never have to talk to Paul again in this context, but thank God people like him are around when you need them. read more

I sent these.guys my hard drive after it complexly just stopped working. They got back to me as soon as they received it and discussed the problem in plain english so I could see what I was up against and how much it would cost. No charge if they can't get any data! Long story short, they recovered my lost files which the big chain stores like Best Buy said could not be done. read more

Check around, the prices don't get any better that these. I checked with another company they gave me a range of $900-$3600. I ended up paying less than that with RTS, and I had a very complicated recovery. Paul and his colleagues kept at it until everything was fully recovered, then he apologized for having it take so long! (It was eight days, more than reasonable) I chose them because they were local, but I would hire them regardless of that in the future. read more

I dropped my external drive and got the clicking sound when trying to read the drive on my computer. I didn't know about data recovery and thought I just lost all my photography from years of travel. I am SO grateful I found RTS. They emailed me a shipping label and returned a perfectly restored 750GB of photos in a little over a week. I learned in my research that if you want the job done right/successfully, you need to use a high quality and sterile lab and that a legit lab will cost some money. You get what you pay for! There are cheaper places that do it in-house, but don't do it. RTS has very reasonable pricing at like half what others quoted of same quality. Plus if they can't restore the files, you don't pay anything. They have a success rate of 95+%. Definitely recommend. read more

My drive suddenly failed on me around dinner time in Friday. Most other recovery services were closed and I did not know what to do, and I found RTS does a weekend job as well. I contacted Paul Hersh immediately and he recovered my precious and valuable data within the weekend. They know what they are doing and I am satisfied with the results. Thank you again! read more

One thing i can say Paul save my life :) My extra hard drive just stop working. '7 year's of family photo and video' i almost lost. But Paul save it!! I was in panic and dont know what to do. Paul was really nice , explain everything and let me know what i have todo later too. I hope never happen again but if it happen i will definitely visit again :). read more

prices seem a bit steep. $200 to fix 1tb drive, or $900 for data recovery on drive 1tb. do like that they called me at 2am shortly after I requested a quote tho. read more

I am so happy to be the first to write a review for RTS. Loosing data is no fun, especially when that data is pictures and you are a photographer! I had lost over 4 photoshoots, a few that could not be re done. RTS was very quick on calling me back ( I called at 730am frantic and worried, and got a call back very shortly after I talked to the answering service) I was updated constantly when the tech Paul was working through my system, and he endured a few annoying worried calls from me as well. To my surprise, he got all my images back I needed at a REALLY low cost considering all the work he did to literally not just retrieve data back, but REPAIR image files that had been corrupted. I HIGHLY recommend this company, they also do not charge you unless he got the job done. read more

I was Assistant Editing a docuseries shooting on a 5D and a c300. I arrived on set and the DP handed me the card to unload. It wouldn't read. nothing was showing up. NOTHING. After many panicked hours of trying different card readers and checking other cards, we figured the CF card was bad. We could NOT afford to shoot a whole additional day. In a state of alarm, I asked my DIT friend who they recommended for looking into a bad CF card. They actually recommended this place in WEHO. Not Long Beach. I think a lot of people might be confused by that. It appears there is one RTS in WEHO and in Long Beach, and it appears they are owned by the same company, but according to yelp (at the time) the office in Long Bech was the only one open past 9pm on a Friday night (thank God!!) so we called the one in Long Beach, figuring they'd be less busy than a recovery place in hollywood, near all the studios. We were right. Call the number and try to speak with Paul if you can. I believe his extension is 37. I explained my situation and he he said he could take a look at it that night if I could get there by 1030pm, and that they usually take a few days to review data (understandably, I'm sure I'm not his only client). I raced down to Long Beach from Hollywood. It was a little hard to find, it's basically a huge condo-looking white tower next to other huge white towers. and the entrance you want is in the back of the building, drive down the little hill (if you're on the main street) and turn left. The next little entrance that looks like a private apt parking garage is it! Pull in there (park anywhere) and tell the sector guard you're there to see Paul at RTS. Then you sign in and Paul will come down from his ivory tower of helpfulness and take your drive and give you a rough time estimate. In my case, he took it up, the security guard offered me a styrofoam cup of water and some bbq potato chips from his stash (thanks guy!) like I was in the waiting room of the ICU instead of some fancy condo skyscraper. They have a little rec room down there you can watch tv or nervous scan old books on the book shelf. I recommend insanely checking your phone every minute to see if Paul has somehow saved your career. Up to you. 20 mins later Paul called me and said he was able to see *something* on the card. Which is a positive sign. He asked if I could wait another hour while he ran tests. I said yes (I'd rather stay than drive all the way back). He ran more tests and later called . He had found media on the card, but it wasn't copying off. He told me he'd need to run some more tests on it, with equipment he doesn't usually use, in the morning, as it was 1130pm (past closing time). So I left, encouraged that he found SOMETHING on the card, and after he assured me I hadn't accidentally (somehow) deleted it. He can see if files have been deleted or damaged. It was the latter. Which apparently "happens all the time". Terrifying! TIP: TAKE YOUR DAMAGED DEVICE, LAPTOP AND WORKING EXTRA HARD DRIVE WITH YOU. He asked for a hard drive to put the possible recovered data on, and we were able to test it on my laptop in the lobby. Next day: I get a call from Paul saying he wasn't able to save the data. It's showing as .mov files now (yay) but it won't copy or move. He said the last idea he had was to send it to his associates in Sacramento who can (apparently) do a deeper scrub of the data and mail back a stick. I asked how much that would be. He said "For a CF card recovery we charge $200 plus tax. If we do not recover the CF card, we don't charge you anything. To send this card overnight to Sacramento would cost an additional $30 (or whatever UPS is going to charge). We can try to upload it to a server but since this is a lot of data and you are short on time, I would recommend having my counterparts buy you a thumb drive and have them mail that to you directly if they are able to restore the data." Pretty dang good deal. Then Paul shipped the damaged CF card to Sacramento and that evening they were able to recover the files and PLAY them without error. The next day they were delivered and converted as usual. Very very thankful for Paul's sense of urgency on our shoot. Highly recommend him, he could have totally raped us but he didn't. read more

Paul and his team at RTS are magicians! I wasted my time with the Apple "Genius" Bar & Microcenter until a friend recommended RTS. They recovered all my data and successfully backed it up on my external HD at a reasonable price. Others said it couldn't be done but Paul found a way. I highly recommend their services; honest and timely. I can't wait until I spill some whiskey on my laptop again! ;p read more

I am very grateful to have found Paul and RTS Data Recovery. I had been carrying around some important documents on a 4gb USB flash drive and one day it went out. The tech guy at my job couldn't recover the data and I was quoted close to $1,000 by a few other companies. RTS was able to check out the drive the next day and they recovered 100% of my data for a fraction of the price that the other guys tried to charge. Great company, highly recommended! read more

Paul was very helpful and didn't seem at all to be taking advantage of me, someone who doesn't know much at all about how all this hard drive stuff works. He gave me discounts when he could and they were able to retrieve my information. The Apple store somehow messed up my glide pad(?) (mouse for a Macbook) so it was very difficult to use and Paul went above and beyond and fixed that for me as well at no cost. read more

RTS is amazing!!! They got almost all, if not all, of my 1TB hard drive back from the dead! (P.S. DO NOT DROP AN EXTERNAL HARD DRIVE FROM ANY HEIGHT!) I was in desperate need and all other companies wanted $1500 or more!! RTS not only restored my data, they kept me informed the entire way! Note: They will ask for a credit card but they will not charge that card until they have recovered your data and even then, they ask for your permission after notifying you of what all they were able to recover. Simply amazing! Super nice people, efficient and worth every penny!! Thank you all! You are a life saver!!!! read more

I took my drive to a few companies to have it looked at (with RTS being the first) and ended up coming back to Paul after getting a few other quotes. Paul is incredibly professional and helpful and above all, honest. They have the most reasonable pricing and policies - you don't pay if they can't recover your data. Don't hesitate to use RTS, they are the real deal. read more

I thought I had lost it all. I couldn't get any computer to read my external hard drive, which is where I had put all of my information. I googled for ways to fix my issue and I just got complicated, elaborate, lengthy steps to "try" to fix it. I took it to geek squad and they told me they had to send it away and that it was going to be really expensive. Finally I was counselled to look for a data recovery place, which is probably what geek squad was going to do anyway, and I found RTS. I called and was able to set an appointment pretty quickly. Dropped off my hard drive and they called me soon after and told me what they were going to be able to do. They were able to save my stuff. I couldn't have been more satisfied. read more

I found RTS Data Recovery Service through yelp, and I was not disappointed. After reading a few reviews on here I decided to try it out. Probably like most people, I only had one single external hard drive and used it for everything. All my photos, documents, and gopro footage. I never thought of having a backup for my backup until my 2TB Western Digital external hard drive broke down. I was helped by Paul and he did an excellent job of keeping me posted on his progress. Just like these reviews say, Paul gave me a flat rate up front and was kind enough to give me a price for the worst case scenario. Thankfully the fix wasn't too expensive. I paid $285 to have all my data recovered. Other friends of mine have paid over 1 thousand dollars to get their data recovered (their devices might have had more issues). Give Paul your time, your broken hard drive, and your money, and he will not disappoint. He'll let you know exactly what the issue is, how much he'll charge, and when it can be completed. Great service! Zero complaints!! Absolutely recommend! read more

Dropped off my MacBook that Apple refused to touch, and Paul recovered my data before I even drove into my driveway! He also honestly advised me about the purchase of data storage device for recovery. His prices are reasonable, and service is lightening fast! Good to know an honest computer service: we all need one!! read more

My external Mac drive suddenly failed on me and would not mount on my computer. I had 25 years of work (2 TB) and no backup. I had someone come out to help me but he was a PC person and was not familiar with Mac. He was unable to do anything. I made several calls to Data Recovery companies. While most were closed or closing and wanted me to bring my drive the next day, RTS Recovery was open late hours and Paul was incredibly helpful. After working on my drive through the night and getting it to mount, the data was coming off the drive corrupt. Paul was able to send my hard drive out to be rebuilt and the data was successfully recovered. The things I like best about this company are 1. Paul - he was amazing - helpful, informative, sincere. 2. The pricing - First off, if they cannot retrieve the data there is NO CHARGE. That says ALOT! 3. Pricing. While other companies quoted me more than double "worst case scenario" prices. I was a worst case scenario and was relieved that it cost me 1/3 the price I was quoted by many other companies. Thank God and Paul, I now have all my data and am back in business. He even backed up the new drive onto another new drive for me so I start out with everything on 2 drives. read more

Look no further is you need 'the guy' to recover your hard drive. Paul and RTS were first rate. Quick service, great follow up, fair price. What was lost, Paul found and recovered. Hope I never need this service again, but if I do, RTS and Paul will be my first, and likely only call. read more

RTS was a lifesaver - and managed to recover my son's college graduation pictures from a corrupted SD card. Their service was fantastic - when I ran into problems downloading the pictures from the USB stick that I had provided them for the files (and which they returned) , they were able to instead send me the pictures over the internet (not an ideal solution, being that it took hours - still, at the end of the day they did indeed get me my pictures back). Very responsive, good communnications about how to ship everything. read more

I had a broken external hard drive and I was afraid the data would be lost since I haven't used it in 6 months. RTS retrieved all my files in just a few hours for $95. So thankful because the files were priceless photos of my wife and I living in Australia for 3 years. read more

If I could give RTS Data Recovery more than 5 stars I would! It is such a horrible feeling to lose so many important files off of your computer or a hard drive in my case and RTS Data Recovery saved the day. Paul was amazing to work with, he got back all of my files in less than a day at a great price. I called around to a couple places that left me feeling a little hesitant especially with such an important task and I am so glad I went with RTS. I would highly recommend them to anyone who has lost files, failed drives, etc. read more

I'm not one to leave reviews, but the service RTS provided was unbeatable. I lost over 7TB of data in RAID5 and they were able to recover all but 3% - which was amazing news. More than anything, though, was how frequently Paul would call me to give an update on how things were going and approximately how much time was left. I've had thousand-dollar car repairs done without one call, let alone the 3+ Paul gave me. I admit that I shopped around for quite a few data recovery services, but RTS gave the best price and even gave me advice on what I could do if I chose not to use a data recovery service. If I ever lose anything again (I really hope not), there's no doubt that I'll be going with RTS again. read more

I was working on my notebook when I did a restart and the 500 GB internal hard drive started chirping like a canary. What a depressing feeling as you recall your last backup date, and your mind begins to grasp just how much stuff has disappeared into thin air. Getting it back is now Job #1 and the first thing is is to make sure you don't give it to some hack who tries to recover the data and can't but charges you for trying. After doing some research, I found RTS. After talking with Paul I regained some piece of mind and confidence that he could probably recover my data. He quoted me a fixed fee and if he couldn't recover the data, there would be no charge. Paul kept me informed during the recovery process and a week later I had my data back. What more could you ask? read more

I had almost two GB of information on a jump drive where I had created all of the course work for four classes that I teach at a local university. I showed up for class and all of a sudden the computer would not recognize that my drive was plugged in. Luckily I had a back up that got me through that class, but I quickly realized I had only backed up about half of three of my courses and none of the fourth. I panicked and began searching for ways to recover my data. I found the RTS website and put in request for a quote. They called me within minutes to discuss what I needed. They assured me that they could most likely recover the data and the cost would be $200. I sent the drive off and within hours of receiving the notification that it had been delivered I received a phone call to let me know they had already recovered my data and it was immediately made available for me to recover from a cloud service as well as mailing me a hard copy of all of the information. This service is outstanding! I will recommend them to everyone! read more

I accidentally stepped on my husbands flash drive (he's a college professor) that contained all of his coursework and gradings for all of his classes. We took the flash drive to different places and they all told us that it would cost an arm and a leg to try and recover the data, if it was even able to be recovered at all. I was feeling really awful about possibly losing all of my husbands hard work and him having to recreate everything again, until I discovered RTS. I gave them a call, thinking this would be my final attempt before giving up. I left a message and Paul returned my call and he was very helpful and understood what the issue was and immediately provided a reasonable quote and guarantee that if the data could not be recovered that we would not be charged. We sent over our device and within 48 hours Paul called us back stating that all data was recovered and was on its way back to us! It was a miracle! I would highly recommend RTS for recovering your data and wouldn't waste anytime searching anywhere else! Their team is fast, efficient, honest and helpful! You will not find this type of service anywhere else. Thanks Paul and team! You guys Rock! read more