Recently purchased a 2023 Bronco Sport Outer Banks. I was very specific about what I wanted and…read morealthough they didn't have the vehicle I wanted on the lot, but they were able to get it from another dealership! I was able to pick it up within a week. Everyone I dealt with at Healey Brothers Ford was amazing and went above and beyond. I have owned many vehicles, but the buying of the 2023 Bronco was the easiest, friendliest car purchase I have ever had. HIGHLY RECOMMEND !!!!!

My review here is anything but positive. Please beware before you buy a car here or purchase their…read moreextended warranty because they do not know how the extended warranty works and it will cost you. Furthermore they have the most condescending service advisors specifically Dave and Diane who will belittle you and act like they are the only ones that know about cars. I spent well over $70,000+ on a ford expedition and extended warranty at this dealership 3 years ago. My check engine light came on the code has something to do with the gas tank and emissions so I call up schedule an appointment. The only "service" they did was check what code it was and call to verify that I had a warranty, this took them all day 8+ hours and no one contacted the warranty company to start a claim. They didn't even try to look for an issue because it's to much work and they weren't sure they could put it back together. That was a blessing in disguise because when I talked to the warranty company ( yes I called them too) the warranty contract states mechanics, dealerships, whatever need to call with that code to see if it's covered and get the claim started to have a warranty advisor assigned to help inspect the tear down of the vehicle. I was told by 2 different parties that work for warranty company that if they were to just tear down the vehicle like Dave wanted me too that none of that work would have been covered because no one started a claim before hand because the truck threw a code. Now I don't know what is more scary the fact that a dealership sold me a warranty that they have no idea how to use or that they were just ignoring the steps to have me pay out of pocket because they would get more money.? Also there was no mention about the bad brake caliper or sunroof that we asked them to look at as well, they forgot I guess. Now my sunroof has started leaking again that they had "fixed" 3 times. Now I'm left calling other dealerships some are other Healey dealerships that are genuinely confused as to why Healey ford can't diagnose what's wrong with the car and that you don't need to remove the driveshaft to get to the gas tank or you can remove the cab from the frame if you don't want to move the gas tank but I digress. My husband is part of IBEW 320 (central Hudson) and makes electricity for NYS, I myself work at a local hospital working saving hearts and this is how they treat the people that serve their community. At my gym alone 4 people have complained to us about how bad their service department is (I.e. telling one customer they put in a new battery when it was very clearly used into his new truck that had less than 10,000miles). I wonder how many more people in NY I could find that are also unhappy maybe start a facebook group or website? I will be writing not only to ford, nys, & dutchess, assemblymen, the BBB, and possibly involving legal aid which I don't pay for as my hospital provides legal services for all clinicians luckily. Still I'm hopeful we can figure this out before it comes to that, I also have voicemails, and voice recordings of what and how these service advisors really treat their customers. I don't understand how you claim to have great customer service and clearly only higher people that hate people or their jobs? I've never been treated so poorly by a dealership and ive had many cars from Acura, Toyota, GMC, Subaru (all on rt 9 great customer service especially when there's something wrong with the vehicle whether you are using the extended or manufacturers warranty) so I thought Ford would be too I was wrong and now unfortunately have to fight and instruct them on how the warranty company works. I don't even want to get paid for doing their job I just want my car fixed right and to be treated with respect like any human should be and you would think in this economy that they would treat people nicely because a dealership needs business to survive. This service dept is nothing but a headache. I honestly like Ben the manager of service he's the only decent person in the whole dept but unfortunately is on vacation. Again im hopeful we will come up with a resolution once Ben gets back, I truly don't want to cause any business to loose customers or have fines or dings with NYS or the BBB but its not right to feed false info to the customer and treat them terribly. Sincerely, Catherine Mullaney

We came across Dama Brothers Autoworks in unfortunate circumstances when a driver hit out parked…read morecar at our cousin's house and made it unable to drive home. We were two hours away from where we live, so we didn't know of any local towing companies when the officer asked if we had a preference in towing company to use. The cop summoned the Dama Brothers Autoworks for us. At the accident site we met one of the owners, Ian, who talked to us what to do after he took possession of our car. Ian went above and beyond with helping us with the other driver's insurance which was a little difficult getting in contact with an adjuster. They made sure to make the process easy as possible for us and answered any questions we had. They were super honest and trustworthy in what they do. I would recommend them 100%.

Dama Brothers is awesome! Paris and Ian are the nicest guys and their work is absolutely perfect…read more I just picked up my Jeep and it looks like it just came from the showroom. If you need body work, go to Dama Brothers. You definitely won't be disappointed!

Visited Dutchess Jeep last week to turn in a Dodge Ram lease. Not sure what we would find in an…read moreaffordable lease or purchase. Nick, worked his magic on rebates Jeep offered, and was able to buy a beautiful 2025 Jeep Grand Cherokee within price range. Have had the pleasure to work with Nick in the past and his expertise and knowledge of the Jeep/Dodge product outstanding, always going above and beyond to please the customer. During this transaction, had the opportunity to work with Aiden, and found him to be very personable and very professional. Thank you, Nick and Aiden, for your outstanding customer service!

I purchased my grand Cherokee elsewhere. When I lost a key, this dealer was closer to home so I…read morecalled to get a price and I was quoted a price for the replacement key fob and programming so I had to make an appointment for Service when I arrived, they had the key fob but only part of it. They didn't have the blade which is the replacement key that fits into the key fob and the price was $128 more than what I was quoted. I told them that's not what I was quoted. They were basically like too bad. I told them to deep program the fob and they made me wait. Remember the old bait and switch avoid this dealership at all cost. I should've gotten back to my selling dealer that deal with me straight.

I had car trouble on a Saturday afternoon in a town I had never been to before. John at Ltr spent…read morean hour checking out my car. He even took it for a test drive. He made my family feel safe and welcome. I was blown away by his hospitality and professionalism. He saved us!

After 16 years of driving Toyota vehicles, I recently decided to explore other options when it was…read moretime for a new lease. I had spent nearly two months waiting for updates from another dealership and often found myself having to initiate the follow-up conversations. The experience left me feeling frustrated and overlooked. Then I contacted Dutchess Kia, and everything changed. From my very first interaction, Mitchell Nelson, Sales Manager, and Kyle Bonser, Dealer Representative, were responsive, professional, and genuinely committed to helping me find exactly what I wanted. They listened carefully to my preferences and, incredibly, located the perfect Kia Sorento X-Line for me in less than a day. Their communication was outstanding throughout the entire process, and I never had to wonder what was happening or chase anyone down for updates. I also want to recognize Franc Lombardo, Finance Manager, who went above and beyond to ensure I received a great deal. He took the time to explain everything clearly, answered all of my questions, and made the financing process simple, transparent, and stress-free. What impressed me most was how easy the entire team made the experience. Buying or leasing a vehicle can often feel overwhelming, but Mitchell, Kyle, and Franc worked together to make the process smooth, efficient, and enjoyable from start to finish. Their professionalism, honesty, and customer service exceeded my expectations. After 16 years with Toyota, I wasn't sure what to expect from making a change. Thanks to the exceptional team at Dutchess Kia, I can honestly say I am thrilled with my decision and excited to be driving my new Kia Sorento X-Line. If you're looking for a dealership that values its customers, communicates well, and truly goes the extra mile, I highly recommend Dutchess Kia.

Terrible service dept. my vehicle door opened while driving. The service writer couldn't have been…read moreless helpful. He " didn't want me to have to wait" so they could be bothered to check on a vehicle less than 6 months in the road with catastrophic safety failure while in motion, jeopardizing minor occupants