BEWARE OF THE UPSELL!!! First off, I am giving this place three stars because, truth be told, I got a fabulous haircut and highlights. There is no denying that their stylists are professionals. However, after thinking about things for 24 hours, I feel really taken advantage of. I had heard that the Ruby Room was expensive but decided that I would give them a chance because of the awesome Groupon I bought ($50 for $125 worth of service). After my brief consultation with my stylist (Ailyana??) she immediately started asking me about my familiarity with the Ruby Room's offerings - healing center, spa, overnight rooms. I replied that this was my first experience with the Ruby Room - little did I know, this was just the beginning of a very sly sale's pitch. While waiting for my color to take, Ailyana ushered me to a comfy looking chair surrounded by fun to red magazines, but just as I was about to park my rump she said, "Oh, you know what? you should really go upstairs and check out our healing center. That will be much more enjoyable than just sitting here." Lo and behold, when I went upstairs, I was greeted by a certified healer (really? Is there a degree/certificate for that?) who bombarded me with compliments and expressed a desire to give me an aura reading for $10. Now, most people would have high-tailed it out of there at this point, but I'll be the first to admit - I'm an easy sell. So whatever, I went for the $10 aura reading, mostly out of boredom and a desire to get the healer to shut it. It was complete BS, but I asked for it. Upon returning to the salon, my stylist began to wash my hair, but just as she was about to shampoo, she offered a to apply a hair glaze which supposedly worked miracles. Now, I had told her at least 5 times that this was my first EVER color job and I was a complete novice when it came to fancy salons. She basically used this knowledge as an excuse to bend me over and have her way with me. I agreed to this fabulous glaze, thinking it was just an option offered to everyone, too naive to even ask the cost. Ailyana finished my hair (and it really does look fabulous) and I checked out (after finally asserting myself and passing on the products she insisted I needed). Upon checkout, to my horror, I was told that the shit glaze she applied cost $45!!! On top of that, my aura reading was $10 and there was some shady $15 "additional highlight" charge (their highlight costs range from $55 to $75 and I had already been charged the highest amount of $75- what was this additional $15 BS?) So, all in all, I was charged $70 for services I had never intended on getting walking into the Ruby Room. I feel like a complete fool. I should have never admitted my ignorance when it came to hair care. I was completely taken advantage of - in hindsight, my complete experience was one elaborately orchestrated sales pitch. If you go, you'll probably look better walking out than you looked coming in. Your bank account, on the other hand, will be much worse off. Assert yourself! Just say NO to unnecessary services! For what it's worth, that $45 glaze did shit for my hair - looks and feels the same as it always does after I wash and dry with my Suave products. Know what? I am downgrading my review to two stars...and canceling my pre-booked appointment. Shame on you, Ruby Room! read more

Hotel room is a bit pricey for the area but reasonable when you consider you are in the midst of everything good. Hotel, or just a luxury motel, not sure. One of the rooms has a steam shower. All have hardwood floors. The crystals in the bathroom were a bit odd. So were the neighbors upstairs who flushed rags down the toilet, overflowed the bathroom, and left us waking up to a monsoon rain at 7:30am. The hotel staff was really nice about that and comped us, but it took forever to reach them. Free yoga passes to the yoga studio on the second floor. Rooms are on 3rd and 4th floor and no elevator, so pack lightly. Cool patio out back. Moral of the story, nice place for putting up your family and friends, health nuts and aestheticians. Just get a room on the top floor. read more

Yelp! I'm back! And I wish I had something better to say. I bought the Groupon that others have mentioned, tried to book a massage and was told that there was NO availability for a massage until January. I've had lots of massages and I've never had to wait over a month to book a massage. The staff has obviously been told that they cannot make any exceptions for this special and that's too bad. I'm not particularly interested in their other services, which don't even come close to the price of the groupon. In short, I feel ripped off. If I go for a massage or other service, I will update my review accordingly. read more

I took a yoga class at the Ruby Room and browsed their two stores a bit, and the impressions I got were random and weird. Though the yoga class was alright, the facility seemed shabby and just had a bad energy. It's hard to explain, but I felt like there was ickiness of some kind floating around in the air (whatever they say about "energetically cleansing" the room before every class). Sure enough, I heard the yoga teacher whisper to the receptionist, "Someone was asking me if we ever cleaned the mats because they were getting gross. So could you, like, clean them?" Um, a yoga studio that doesn't clean its mats? That is bad. Also, the classes are $17, which is a fair price if you're getting yoga with a LOT of perks, not so much otherwise. Yes, there was cool live music (singing bowls, etc.) during savasana, but I don't want to pay $17 to feel gross. Also, there was no secure place to leave valuables; people just hung their purses outside the studio where they weren't really in view of the attendant or anyone. Again, my yoga teacher was nice, but for the first time in awhile, I was counting the minutes till class was over. The vibe was just bad. The boutique carries a truly random mix of stuff--where else are you going to find Crocs alongside l'Artisan Parfumeur? Frankly, this whole place was befuddling. read more

I'm in absolute shock by way in which they're handling a purchase that I made about 2 months ago. The guy that works here told me that I could pre-pay in order to have a ring made in my size. They told me that they would reach out when it was ready. Since then, I've called three times and went into the store once. Each time, they got my phone number and told me that they would have a manager call me because they couldn't answer what's going on. NO ONE has ever returned my call!! Also, they're completely unapologetic and not offering to rectify the situation. They told me that they would have it ready last week and AGAIN haven't heard a thing? I don't care at this point if it's still not ready, it's completely and unbelievably terrible customer service?! read more

Ruby Room is a great find! I really needed to wrangle myself in and find my center again, and they sure did the trick. Before my massage, they had me blindly select a chakra to focus on and I found that it really kept my mind from wandering during the work. I felt that Amanda really wanted the healing and relaxation for me just as much as I did and felt a great connection with her. I will definitely be seeing her again for some more focused work once my wallet allows! Also got my hair cut with Lauren, and she did a great job considering how vague of an idea I gave her as to what I wanted. The whole atmosphere was very chill (partially, I'm sure, because I was there on a Monday afternoon) and very pleasant overall. The massage prices look a little steep from the outside, but once I was there I felt like I would have paid Amanda with a limb if thats what they wanted for payment! read more

this review is in regards to colon hydrotherapy. i have stomach upset almost every day and was looking for some alternative health care. i made an appointment with christina and upon meeting her we meshed instantaneously. christina has a wonderful energy and is a passionate hydrotherapist who knows her shit (had to do that). i was happy to hear her insights in ayurveda practices too, this impressed me. she cares about her clients and wants to help everyone in this position feel better. i knew i was in the right hands. the spa space itself is clean, quiet and so relaxing. the session was very calm, relaxing, exciting and interesting. my next appointment is in a week. if you have any questions about colon hydrotherapy pls dont hesitate to ask me....or call christina herself! take care. read more

Thanks to Spa Week, I was able to afford an Arcona Facial at Ruby Room on Thursday. It was a lovely experience from the moment I set foot inside the business. I was welcomed and offered tea as I waited for my facial to begin. Jenifer began my facial by having me pull a tarot card (I think) from a deck. And based on what I chose, she selected a spray meant to work in sync with the results on the card. I liked that...even though I pulled "B Quiet," and that is nearly impossible for me. The products didn't bother my sensitive skin, and they smelled wonderful. Jenifer has a very light and soothing touch, and I'm sure I walked out glowing. I would absolutely recommend going back. read more

I've been to several spas (still partial to many in Ohio and/or out west) and there were a lot of things the Ruby Room missed. First of all, they messed up my apt. I drug my poor BF in this house full of women for a couples massage ( with a Groupon ) and we ended up having separate rooms because they double booked the couple's room. Ok, not a big deal, however, I felt everything was a little rushed. There was NOT a good meditation or relaxation area... which considering they focus on this aspect of the spa threw me for a loop. I found myself sitting on a couch next to the blow driers and hair salon...... not my idea of a day at the spa. The massage itself: Mine was fantastic. I told her exactly what I like and she did a great job. I think I even fell asleep at the end!!! HIs massage-- well he said he liked it. He didn't rant and rave about it-- but what guy really does. However, when he woke up in the morning he had huge blisters on his back from the hot stones! These were bad! Needless to say, we'll skip on that the next time! So all in all, It's way overpriced for the service you receive. I have no problem paying a premium, but it better include all the bell and whistles! RR didn't have any special features to set itself apart; esp in the decor, comfort, etc. There wasn't even a locker room-- shower room, anything! I went to dinner afterwards with greasy, nasty hair! read more

This place is amazing! The atmosphere is great and so super relaxing. Their wood floors and warm fireplace add the perfect soothing touch. The people working here are great as well -- really professional and they give great product advice. They even have suites you can book overnight -- that's an awesome gift to give! read more

We loved the Ruby Room. It is so cute and unique. It takes a second to find your way around but we seriously loved staying here. They don't have a elevator and the staircase is pretty steep but it all adds to the charm! It's a perfect location and perfect for a couples get away. The Gold Room bar is also awesome. The owners were super nice to my fiancé and I really appreciate that! Thumbs up Ruby Room! read more

My new goal in life is to be an owner of a spa/boutique as cute as Ruby's Room! My friend and I wandered in on a Sunday Wicker Park outing and I could have stayed all day! We started in the spa/make-up boutique filled with unique trinkets and stylists. Upstairs we were greeted by very friendly and knowledgeable staff in the "healing" room, containing ancient Chinese natural remedies, beautiful crystals, yummy smelling candles, books/cds galore, and a treatment room for energy readings, massages and acupuncture. They offer weekly workshops such as "forgiveness yoga" that I'm sure anyone could benefit from! Will definitely be making a trip to Ruby's soon for a little "R & R." read more

Let's talk poo. Wendy is the colonic go to girl at Ruby Room and she is truly amazing. Not only is she a super cool lady, but she makes you feel so comfortable that you forget what your actually having done. My skin was totally screwed up when I started going to her, now after going once a week for 6 weeks I no longer take antibiotics for my skin. I am just glowing from getting my system back in order. Toxins in your body are so gross and with Wendy's help you can get back on track. I have lost weight, cleared up my skin and as weird as this may sound, I even think more clearly. She will change your life!! I love her. read more

I spent over $125 on an astrological session. The website said "you will also receive your own chart to take home." Well, the woman brought a tape recorder, taped our session and handed me a CASSETTE at the end. 1. That is not a "chart to take home" and 2. Who has a cassette player anymore? Don't bother. read more

Update! Not long after my review, I found Toni, a master stylist. I *heart* her. Not only does she have great instinct and style (I never know what I want but I always leave happy), she's just genuinely a nice person. I'd definitely recommend her. I just got yet another fantastic cut and style that will hold me over and even look great in the process, while I'm growing out my hair. read more

I really enjoyed my recent massage here and got a great vibe from Gwen. She was a great listener and does a great job of explaining her recommendations. I especially like the a la carte add on options. Will definitely be going back! read more

This review is ONLY for colon therapy. Elena was AWESOME! She was so very sweet & made me feel very comfortable! With this kind of procedure, feeling comfortable is so important & she did a wonderful job. Will be back! read more

Great place and a unique experience! Low review due to a very rude receptionist.

When I'm feeling lost and down, read about things that will help me out of my slump. I've always wanted to try energy healing without someone asking me to pay $1000 to "cleanse me." I googled and googled and came upon Ruby Room. I tried the intuitive reading, which they had a 15 min energy healing as part of special. Melanie was very nice and welcoming. She told me up front that I might think she's weird. She only seemed weird to me when she was getting a message from the spirits. She is not a psychic but told me a lot about myself and my surroundings. I didn't have to say anything but my name. It felt like she has known me for years. She advised me on several aspects of my life that i needed clear out the negative energy so I can be happy. So yes she is like a therapist but only she did the talking. They have books and crystals you can purchase. I've never tried energy healing so I don't know how I'm suppose to feel. All I know is I walked out of there with a positive attitude. Yes you have to spend money, at same time it's your choice to do so. Also, you have to be open minded and open hearted to try their healing services. read more

Just had a facial done by Ali and it was amazing. My skin feel so awesome and the facial lasted the entire hour!! Very very happy with the place!! Also picked up some crystals for Christmas presents they have a great variety of jewelry and crystals Will be coming back read more

My hubby got me a gift certificate here based on my request for the "best facial in Chicago". and he wasn't far off. The place when you walk in has old Chicago charm, and the staff is absolutely wonderful. They make you feel welcome and right at home. the tea I received while waiting was delicious and the "waiting area" was comfortable and peaceful. Jenifer was amazing. she was very informative and gave an amazing facial. I also received the angel eyes, which was a favorite of guests. I give the place 5 stars for all this. However, I have to take away 2 stars because of what happened the last 15-20 minutes. two people came into the back healing area and were talking loudly. well...loud enough for me to hear their conversation. I was praying they would just walk by- but they talked the entire time and I just couldn't relax any longer. All i could do was concentrate on was their conversation...So. what was supposed to be my peaceful, amazing facial turned into an eaves dropping session that i didn't ask for.ugh. further into it, I thought these MUST be 2 guests in the waiting area...Low and behold, i walked out of my facial room to discover it wasn't 2 guests, it was a technician and a guest doing a healing session...and I was really upset because isn't it supposed to be the "spa/healing/waiting" area- peaceful and quiet? I was so disappointed in myself for not being able to focus on the end of my facial...i couldn't even tell you what the technician did, because I couldn't get over the distraction. I don't even know what the angel eyes was because i couldn't focus....i was there to relax and release anxiety from the 9-5 work week...poop. back to square one. so... are healing session in the waiting area something that happens often during facials or massages? if so, i highly suggest a sound proof curtain between the waiting area & the back rooms. I'm never one to complain, especially about an amazing facial, but if this happens often, I feel I had to suggest something to block the sound...its too amazing of a place to lose business over something so silly. read more

Tried out Ruby Room during the 2010 Spaweek specials. The RR advertised for 60 min services for a reduced rate--but when we got there, the services were 45 minutes. Completely false advertising. I don't care how good your services are--when you advertise a special, stick to it. We felt completely cheated walking out of there--not that 15 minutes was a show-stopper...it's just the principal of the matter. Totally shady behavior. Would not return. If you go in for services, make sure they are CLEAR about what you are getting, what the price is, and how long the service is. read more

I went to Ruby Room some time back in the winter for a vibrational healing session. To be honest, i was appalled at the price, and then it started about 30 minutes late because they were busy packing people in there like sardines. It was about 35$, I could have payed 2$ and took the train to nowhere and gotten more peace and personal space. I was not able to even lay my full body down without my feet touching the persons head in front of me or my head being touched by somebody behind me. It was a horrible experience and I vow to never go and support them again. Also, don't get your haircut there unless you are into chop shops. A loved one went in for a trim... and came out looking like she had nearly escaped chemo treatment. read more

I've never had any of their spa services, but the yoga studio is terrific. I've been to a few of the classes and the Monday night "candle light" class is really great. Small class size, lots of personal attention, very friendly and soooooo RELAXING! The Saturday morning level 2 vinyasa is a great alternate - challenging in the yoga way, without being a killer "workout" session. The studio has some great clothes for sale - but the prices. Ouch, forget it. read more

I found this hotel after a last-minute Google Maps revelation. I was in the first few days of a road trip and my boyfriend and I would be passing through Chicago for a night. I'd booked a room at the South Loop Hotel in Chicago, but after checking out the location it didn't look like it would be nearly as fun as staying somewhere else. I found the Ruby Room and, although the prices weren't as good as I'd hoped, I went to their website to get more information. I was surprised to find that their direct rates were at least $50/night lower than those advertised on hotels.com, so I booked directly through them on their website and was so glad I did. We arrived and parked in the loading zone in front of the spa. Kelly at the front desk was extremely nice and helpful from the minute we walked in, and worked with us to schedule an energy healing session with Ryan later that afternoon. We got our keys and parking information and hauled our stuff up the long, steep stairs to our room - with the help of another employee, who carried some of our bags up the stairs and showed us around before leaving us to relax. We took a nap, got some coffee and pastries from the great bakery right across the street, and then went to the spa to meet with Ryan. We both had wonderful experiences with him and were left feeling relaxed and ready to take on the rest of the city for the night. Kelly again helped us with detailed directions to the places we wanted to go and gave us some great restaurant and bar suggestions. After dinner and a movie, we walked the blocks surrounding the hotel for an hour and enjoyed the neighborhood. In the morning, we reluctantly got out of our VERY comfortable bed and enjoyed the marble steam shower in our suite before heading across the street to Milk & Honey for one of the best breakfasts we've ever had. We hated to leave the hotel and wished we were staying for another week! When we got home, we had a very nice postcard from the staff thanking us for staying with them - they even made a personal note based on what we'd told them about our plans for the rest of the trip. The Ruby Room was one of the highlights of our trip and I'd stay there again (OR MOVE IN!) in a second and advise anyone else to do the same. read more

So fabulous. The atmosphere is wonderful and relaxing. I got the Acona facial from a Groupon and it was incredible. I would highly recommend this place! read more

I am a psychotherapist for a school health based center at an inner city school in Chicago. I ran a group called Girl Talk for this summer, in which the main objective was to increase self esteem and self empowerment. I spoke with Kate, the own of Ruby room to see if I could bring my group of students to their store. There were no hesistation whatsoever. The staff provided a yoga session for them, also aura readings, and a tour of their healing sanctuary. My students had an amazing time-it was almost as if they had a perma smile the rest of the day. It's great to see such commitment in helping their community, and working with kids. They made such a positive impact on these students, making them feeling important and special. I appreciate the high quality of service that they offer, regardless of who and what you are. Thank you Ruby Room. My students will not forgot the experience that you provided for them. read more

I have had services from hair cuts, coloring, waxing, massage... This place is the best! Totally professional, always polite. The space is amazing. They have great attention to detail when it comes to make you comfortable! read more

I first came in to redeem a groupon i'd purchased for a facial and loved it so much I've come back 3 more times. Ali is really amazing and the Arcona products are even more special. I'd never heard of it but I was blown away at how my skin responded to treatment. I looked glowy and 'new' for the rest of the day but my skin kept getting better and better several days later. The signature facial is totally customizable so Ali would carefully analyze my face at the start and decide what it needed. She has super gentle hands and my rosacea was never aggravated by any of the peels, products, extractions etc. Ali can chat with you all through the session or leave you be in silence if that's your mood, she also does a heavenly shoulder arm and hand massage while the mask is doing it's magic and the treatment rooms are nicely decorated/ relaxing. Every treatment was heaven and I can't wait to go back again! I'm also obsessed with their shop- my apartment now looks like a crystal shop thanks to Ruby Room. read more

I went to the Ruby Room thanks to Groupon and I was thoroughly impressed. I got a 90-minute massage and the therapist was attentive and thorough. The staff there was all very helpful and I would recommend their massages to a friend. Their prices were high, but I wouldn't say that they were unreasonable. read more

You definitely have to experience Ruby Room on different days and different levels since their offerings encompass a variety of beauty, spa and healing needs. They have everything from classes to meditation. They have some of the best lip gloss and body/face care around. And they have a great selection of jewelry and handbags! read more

Walking in the door to this place is immediately relaxing and calming. I haven't tried out nearly as many services as I'd like to, but they offer it all. Salon and spa, great boutique, yoga classes, other natural and healing therapies and luxurious stayover rooms. It's my new spot to get my hair done and I've been very pleased with the job Jennifer has done. The kind of place you'd want to spend all day in. read more

I love Ruby Room, they have the best crystal bar in the city. And all the girls and guys that work there are so friendly and helpful. I always find a treasure to brighten my day when I stop in. read more

Have been to Ruby Room for both energy healing and numerology appointments. Philip was great - very calming and knowledgeable. I would definitely recommend these services. The front desk staff was also very friendly and helpful. read more

I used a coupon to get an intuitive reading. I was booked with the wrong service and when I called the next day to tell them about my dilemma. To my surprise the manger called two days later to ask about my experience and to offer me the service I originally wanted with Arianne. This made my day! Originally I was really disappointed but this more than made up for the mistake. Arianne was spot on with my reading. I feel like a new person. Thanks Ruby Room! read more

I had just moved to Chicago from NY and I was invited to a Sunday Tea at the Ruby Room by a friend. It was then I encountered the positive friendly people who make up the Ruby Room Staff. I have been back a few times. Once, for and Energy Healing with Ryan. A few weeks later I decided to visit for a haircut. Haircuts are always tricky for me because I have very curly silly hair that is not easy to cut, but I took a chance anyway. Julia was the stylist who was recommended to me. I visited Julia and not only was she a sweet girl who was easy to be around, but she gave me a fantastic haircut. So much so that when my mom, who has even curlier hair than I do, came to visit I brought her directly to see Julia. My mom is STILL raving about her cut! My Ruby Room experience has been very positive. Go see Julia (Hair) and Ryan (Energy Modalities)!!!!!! read more

Amazing!!! I had an incredibly ZEN experience at RUBY ROOM!!! I splurged and booked the 90 minute Chakrassage and it was well worth it. This treatment had it all...massage, aromatherapy, reflexology, energy and spiritual work. Stephanie was my therapist and she did a fabulous job, very calming, very knowledgeable. I felt brand new by the time she was done with me. I have recommended Ruby Room and the Chakrassage to friends that have also been extremely satisfied! I hope you too get the chance to enjoy the bliss that Ruby Room offers! I cannot wait to go back!! read more

I went to Randee for the first time to get cut and color. I had seen her a few weeks before for a consultation, and she trimmed my bangs while I was in. I'm picky about my bangs, and she cut them perfectly! Earlier in the day I had gotten a bang trim at a different salon and they didn't get what I wanted, but Randee did. I agree with Kris J's review that she has great pricing for a master stylist and it shows that she is top notch. Also, I usually go to entry level stylists, and while their super affordable, you might be at the salon for over three hours. I was in and out for cut, color and blow out in under 1 hour and 45 minutes. I highly recommend Randee! read more

I bought a haircut Groupon for Ruby Room and now have an amazing cut that I couldn't be happier with! Theresa cut my hair- she was wonderful and friendly and nailed exactly what I wanted. I feel super confident and happy and totally recommend- I've already had several compliments since yesterday. Thanks for the great service! read more

I made the reservation weeks in advance and was looking forward to it a lot. I came out of it with mixed feelings. Con: Expensive, no lockers, no shower (I'm used to massage/day spa places offering that, at least, if not a sauna, and definitely offering a locker). I was offered water but no tea. Because there are no lockers, you have to tote around your clothes and things in a little basket. Look before you use it: Mine was dirty with cleaner; fortunately that did not get on my clothes though my bag/umbrella were hit--the woman doing my facial was very apologetic about it and helped me clean up, though. There was one other minor annoyance: the massage table creaked a lot when the therapist was working, which threw me out of the zen place I was striving for. YMMV. Worse: I was late, I admit it. Traffic was horrible for the day and time, plus there were weather complications so it took me 2x as long as it normally would have. I called once I realized I was stuck in traffic and was going to be late, and asked to reduce my massage time since the woman had another client right after me. They charged me full price anyway, no discussion, that's the "policy" and the only one who told me was the receptionist, after I had arrived and not when I talked with her on the phone (she did it in a tone I'm sure she thought of as calming but came across as patronizing). No manager spoke to me about the policy to smooth things over, or about my dirty tote to apologize. Pros: both people who worked on me, the massage therapist and the facial specialist were good and did a good job. The massage therapist listened to me when I told her what to focus on (though given that I had half the time I paid for I would have been really ticked if she'd done otherwise), and the facial specialist was good about explaining what she was doing every step of the way and actually went over the information I provided about my skin. There was a bit of a sell on the products, but that's fairly normal for facials, I've found. I didn't come out of the massage all that relaxed, but that was due less to the therapist's skill than my frame of mind. I'm satisfied with the facial. So there you have it. If it were the same practitioners but another salon with different facilities and policies, I would go back. As is, I probably won't. read more