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    Ruby's Indian Cuisine

    4.0 (1 review)
    InexpensiveFood Trucks, Indian

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    13 years ago

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    Taj Mahal Fine Indian Cuisine

    Taj Mahal Fine Indian Cuisine

    4.4
    (72 reviews)
    8.2 km

    Great, friendly service and incredible food. We had the paneer mahkani and paneer tikka masala--…read moreperfect in our books. Was our first stop on our taste-testing of Rochester Indian cuisine to find our favorite and we may stop looking!

    I craved Indian food, while on vacation in Rochester, New York and found this 4.5 star location…read more What a disappointment! My first impression once inside was there were no customers and no one to greet me. The buffet featured in photographs and reviews on Yelp was empty. The restaurant environment was cozy, as soft music played. Finally a young gentleman seated me with the menu. I inquired about the buffet and he said they had to stop the buffet due to food waste. He brought me chilled water with no ice (not my request) and I placed my order of lamb vindaloo, vegetable biryani, and plain naan bread. I asked to keep the menu for a dessert choice after my meal. Sadly, I did not take pictures of my food in the restaurant, but the food was very tasty. I requested spicy versions and both entrees were on point. When I arrived, a few minutes after 2 pm I was aware the restaurant closed at 3 pm. By the time I finished my first plate of lamb and biryani, the young man asked if I wished to choose my dessert now because they close at 3 pm. I had 16 minutes until closing. I reluctantly declined dessert because I was sensing they wanted me to leave. I took one more plate of food and he brought me my check and I requested a to go box for 3/4ths for my biryani and all but a half piece of naan bread. I finished my plate and transferred my food to the to go box. The young man left and there was about 8 minutes to closing. An older man emerged and spoke out loud from across the restaurant. I thought surely this person isn't talking to me from across the room. I continued to my bill and signed off and then the same man came closer and said are you finished? We are closed. I complained that he was rushing me and he reiterated that they close at 3 pm. I replied I arrived minutes after 2 pm and there were no patrons here. I waited patiently for my food to be prepared and I was reminded twice that the restaurant closes at 3pm. I asked him did he feel his actions were rude and if he felt any responsibility to the welfare of his customer to finish their meal peacefully? After all, I didn't walk in 30 minutes before closing, nor were they busy. I was their only customer for approximately an hour. He replied no we close at 3 pm and I need to get home and then come back later. There was no concern for me as a customer! The food was good and seasoned as requested. Customer service was disappointing and was rude. The older employee felt no responsibility or remorse for his actions. It is clear to me why there were no customers in the restaurant.

    Photos
    Eating area
    Eating area
    Vegetable biryani and sweet raita sauce plus plain naan bread in to go box
    Vegetable biryani and sweet raita sauce plus plain naan bread in to go box
    Empty restaurant with video on the wall

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    Empty restaurant with video on the wall

    Ruby's Indian Cuisine - foodtrucks - Updated July 2026

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