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    Rudy's Pawsome Kingdom

    4.6 (17 reviews)
    Closed 8:30 am - 3:00 pm
    Updated 1 week ago

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    Vickie G.

    My baby was butchered. Bad cut all over. I will not go back. I'm only posting one photo to lessen the embarrassment.

    In Sept, I took my dog, Bentley, to be groomed at Rudy's Pawsome Kingdom in Duncanville. I discussed with the groomer what I wanted. Trim nails, paws trimmed, shave his coat to about an inch, trim tail and teddy bear cut his face. I asked her not to trim down the hair above his nose. I wanted it rounded. And, to trim the hair around his gums that was going in his mouth. Also, to do not express his glands. When I arrived to pick him up, I was asked to pay $86.60, and I added a $12.00 tip for a total of $98.60. I asked the girl how he did and she said fine, no problems. Bentley was brought out and had been butchered all over except for his tail, which wasn't touched. It looked like thinning shears were used all over, not a trimmer. Patches of long hair around his body that were just skipped over and obvious, shorter hair areas, hair wasn't trimmed out of his mouth, all the hair was chopped. And, his face was horribly butchered, uneven, not pretty at all. I told the girl that I loved him and would have to get used to it. When I got home, I looked him over well and was so upset that I thought it best not to call them the same day. And, Bentley started scooting his bottom and did this many times. His glands had been expressed after specifically telling the groomer to do not. I called the owner the next day and complained. She did refund me the $12.00 tip and asked if I could come the next day for her to even him out. I went back, and I was showing the owner everything I was upset about. I asked her if the groomer was new and she said no. We were having what I believed to be a good conversation. I told her I felt $86.60 was still too much to pay for such a bad cut. She looked up at me and said, Do you want me to even it out or do you want a credit? I told her that I actually would like both and for her to please consider it. At the end, she told me she would give me an additional 10% refund. I waited and Bentley was brought out. The owner had trimmed his tail and a bit of hair from the gum line. She left the patches of long hair, didn't even out his coat and was not able to grow back his long beautiful facial hair. My total of $79.10 was still too much to pay for such a horrible experience and that one comment from the owner. The groomer and front desk girl were nice. I believe the groomer didn't know how to make a teddy bear facial trim. Maybe it was his silky hair, she wasn't paying attention, not enough total grooming experience, or couldn't remember what I had told her? Maybe bad communication between us that I didn't realize? I even told the owner, because of the convenient location I would be willing to bring Bentley back, so maybe the groomer could learn how to cut his hair correctly. But, no I won't. The owner's comment was rude and did she purposely not even out his coat or cut the long hair batches, just not care? Anyway, I would NOT recommend this place. I'm sure my one review won't hurt her business because the one bad review I read didn't stop me from giving them a try. BEWARE before you do!

    Susan S.

    Just relocated back to the area and needed one of my standard poodles groomed. I feel so fortunate to have have found this shop. They did an excellent job on my baby and she don't have to spend all day at the shop. On at 9 m and out by noon! I highly recommend this shop!

    Ericka T.

    Happened upon on this dog salon and made an appt for my Pheonas summer cut. They did an amazing job. Exactly what asked for.

    Hershey
    Elaine B.

    After reading the reviews for Rudy's I made an appointment for my fur baby Hershey. I was a bit nervous leaving my fur baby but the Staff was friendly with a smile and so welcoming. Mind at ease. Awesome job! Hershey will definitely be back for next grooming! He's so darn handsome!!! Summer cut and smelled really good!

    Toryn F.

    I recently tried this place out and they did an amazing job with my two miniature schnauzers-Noir and Benji. They had matted up hair from grass burrs and needed to be shaved. We lost their beards lol, but they still look cute! I'll DEFINITELY be back!

    Cisco after his first grown-boy grooming session at Rudy's. Thanks Laura! He looks like a whole new puppy!

    Laura did a great job on my little Cisco! His first big boy cut was a success! He went from a looking like a little Yeti to a handsome pup. He'll be back!

    Pam did a truly Pawsome job when my Pomeranian got a truly awful haircut elsewhere. She had my baby looking beautiful again for a very reasonable price, and was very sweet to us both. I really appreciate her great attitude and her talent. We will be regulars after this experience! Time for another haircut! Again a stress-free experience, home as soon as she was done--no 8-hour ordeal--and could she be cuter?

    My grand pup, Benji (Blue shirt) gets groomed here and we absolutely love it! They take great care of him.

    Benji doesn't go anywhere else! We love this place!! They're flexible and responsive...very professional. And you can tell that the groomers there love the animals they groom!

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    5 months ago

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    26 days ago

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    3 years ago

    This place is excellent!! Our grand dog was groomed and he looks so handsome! Thank you so much!!

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    7 years ago

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    4 years ago

    The staff is super friendly and made sure my baby girl was calm. The prices are not outrageous.

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    Ask the Community - Rudy's Pawsome Kingdom

    Review Highlights - Rudy's Pawsome Kingdom

    I recently tried this place out and they did an amazing job with my two miniature schnauzers-Noir and Benji.

    Mentioned in 2 reviews

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    I was a little nervous about bringing my golden retriever here as reviews seemed to be pretty mixed…read moreonline. I did decide to at least give them a try because they are so close to my home and I really wanted to support a locally owned business. They were able to get my golden retriever in right away when I called. The lady I spoke to on the phone was incredibly kind and reassuring. When I got to their location, I noticed they had many COVID 19 protections in place requiring both masks and social distancing. The woman I spoke to when dropping of my golden was very professional and seemed knowledgeable. She told me to to expect him to be ready in 1-1.5 hours. One hour and 15 minutes later, I received the call to pick him up. Upon pickup, I dealt with an older woman who was also extremely kind and knowledgeable. My golden retriever looked and smelled great, he also did not seem stressed or upset in the slightest when they brought him to me. The price was around $100 which was more than reasonable considering how overgrown my golden was. My only complaint would probably be that they did not trim enough off of his ears. However, for his first time, I would much rather them be conservative when cutting his fur then taking off too much. Overall, I am more than satisfied on their grooming job considering how wild my golden's coat was when we arrived. I will definitely be going back.

    I am extremely disappointed with the service I received today. The young man who answered the phone…read morewas shockingly rude. I have brought my dog to this business for many years, and the older gentleman and woman who usually assist me have always been kind, respectful, and genuinely helpful. However, this young man--who stated he is the owner's son--displayed an attitude that was completely unprofessional. When I told him his tone was rude and that he needed to be more professional, he responded with, "Ohhhh, I have a smile on my face," as if that excused his behavior. It was dismissive and disrespectful. If this is the level of customer service they are now willing to accept, it is truly unfortunate. I sincerely hope this young man learns how to treat customers appropriately, because in any other workplace, this behavior would not be tolerated. After nearly 9 years of loyalty, I will no longer be returning. It saddens me to say that this business has lost a long‑time customer due to one employee's lack of professionalism. If I could give zero stars, I would.

    Rudy's Pawsome Kingdom - groomer - Updated May 2026

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