I've had consistently great experiences at Ace Hardware at Guadalupe and Higley in Gilbert. The staff is incredibly knowledgeable and always friendly. A special thank you to Mitch and Tina--they go above and beyond to help. Every time we've visited, they've had exactly what we needed, and their advice has been spot-on for helping us complete our projects successfully. It's refreshing to find a place where customer service is this reliable and genuine. Highly recommend! read more

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In the past I've received good customer service but today as I approached the checkout the young man behind the counter shouted a question over my head to a departing customer who had not found what he was looking for. I waited for him to finish speaking to that customer, expecting a greeting afterwards. He completely ignored me as I was checking out, without "hello," eye contact, or "thank you." Nothing! No acknowledgement whatsoever. I am appalled at such poor manners and will choose Home Depot next time. read more

We come to the Ace Hardware all the time! The employees are friendly and helpful. They always have the odds and ends that we are looking for but can't get at a big home improvement store. This store always has a good selection of Yeti cups and colors. We also like the Magnolia paint line they carry there, we have painted 3 rooms with that brand paint from Ace. We also like getting potting soil/seeds, wind chimes and bird seed from Ace as well. read more

I needed a new disposal unit to replace a failed unit and this Ace had what I needed (a pretty much direct replacement so that I didn't have to change any plumbing connections!). This location is a bit of a drive from where I live, but I ordered online and their physical inventory matched the online inventory, so I could pick it up within the hour. (This is important to note since my initial order was elsewhere and despite showing "in stock," they placed my order on hold for a week while they backfilled their inventory. Folks, that's not "in stock." This location is spacious and seemed well organized (an old Walgreens, maybe?). I didn't do much browsing since I just had to pick up my order and getting distracted meant that I would delay the repair. I am known for losing time in hardware stores. There's a big area in the middle with grills and grilling supplies... I had to traverse that gauntlet on my way to the online order pick up counter... and back, but I made it. So, I'll have to return to lose some quality time. :) My order was ready when I arrived and since I had paid online, I just needed to show my ID and sign for it. They made it simple. Less than an hour later, I was back home and the new unit was installed and working great. read more

Want to shop local, but... Drove 25 miles because they had an EGO chainsaw in stock and said they gave a military discount. Bought the item, and did not receive the discount. I questioned this, and the clerk simply said, 'Sorry, but some products do not get discounted.' She offered to have the manager come talk to us, but the manager didn't seem to want to come out. She showed up 10 minutes later, apologized, and said she couldn't help. We returned the item and bought it at Lowe's with the military discount. Shame on the owner for advertising a military discount to appear generous, but only offering it on low-ticket items. We also called our local ACE, and they assured us that they give the discount on EGO products - shame on this Gilbert franchise owner. read more

Horrible experience with a new defective grill. Manager was basically called me liar so I jumped to defend myself. She literally screamed in my ear on the phone because I interrupted her. Eventually I spoke to the owner. I had to fight tooth and nail to eventually get a refund. I decided to agree on their offer of a restocking fee to avoid hiring a lawyer and move on with my life. I'll never step foot in this store again and suggest you don't either. Also heard within ear shot how other customers are treated by employees here and the customer service is horrible. Look elsewhere. read more

I went in looking for what is considered a "vintage part" for a home built in the 90's for my bathroom facet but they didn't sell it here. John was able to give me advice on how to find my part online since it's not available at home depot or Ace. I appreciate the information as I am not doing any upgrades to my home yet and just wanted to fix my issue without spending lots of money. My part was delayed and I received it later than expected but thank god it did fit and I was able to fix it all by myself. read more

I had a horrible experience with this Ace Hardware. On 9/05/23, after trying to start it (it wouldn't start), I dropped off my 22 year old Stihl HS-45 hedge trimmer. I explained to the employee that it had been run in years, but I wanted to get it running again. I asked them to call before making repairs. On 9/29/23, I received a call saying it was ready to be picked up. I picked it up and paid $47.03. After returning home, I tried to start it. Not only wouldn't it start, the throttle trigger was "gummy", so back I went to the store that same day. Why would they "return" a non-functioning trimmer? This time, they kept it until 10/25/23 when I received a call saying it was ready to be picked up. When I arrived at the store, I asked to speak to the owner who happened to be there. He tried to avoid speaking to me, but I insisted. I asked him why it had been returned in a completely non-functional state and why it had taken so long. The owner had no explanation for the fact it wouldn't run and blamed the delay on the difficulty of getting Stihl parts. After paying $138.23, I asked the owner to have someone start it. This is where it got comical. The owner tried starting it for 8 to 10 minutes and when it finally started, the trimmer blades were seized. He then used a tool from his pocket to break the trimmer blades loose, which helped a little, but the blades seized again after a minute or two. Without saying much, he handed the trimmer to me. I told him, it was clear that it needed more work, but I had no intention of allowing this shop to work on it anymore. I told him that I was going to write this review and his only comment was, "Be sure to write that the trimmer is 22 years old." I replied, "It's a Stihl!" I asked for some of my money back and he refused. As a result, I disputed the credit card charges. Most of the employees are friendly and helpful, but the owner has no concept of customer service which causes a few of his employees to follow his example. I'll never go back in this store again. I'm guessing he'll write a cranky response and blame the whole thing on me. That's just the kind of guy he is. read more

Went to this store this morning to get supplies for my job today. I have always had a great experience with the Ace on Gilbert Rd and Chandler Heights. They are super friendly there and always asking if I need something. Here that is not case at all. Walked in nobody even noticed or said hello this morning. I asked where the restroom was and the guy was saying they don't have restrooms that are open. Seemed pretty annoyed that I even asked where it was. I would highly recommend going to another Ace or even a Home Depot to get your supplies. read more

I went here a few weeks ago looking for specialty parts for my irrigation system. I can't remember the name of the person, but he was so kind to take so much time to help me find what I needed. When Lowe's doesn't have what I need, often Ace Hardware does. This wasn't a convenient location to me as I have 2 closer Ace's to me, but this was the place that potentially had what I needed as I called the ones closer to me and they didn't have what I needed. I liked that they are very customer service oriented and so helpful. They care about their customers. Thank you!!! read more

Dropped off my screen doors for repair. I was told 2 to 3 weeks until completion. It's been 4 weeks. I called in to see if there was a completion date in sight. I was told they cannot locate my screens or my invoice number. I repeated the address and store number on the receipt to make sure I had the correct store, and I did. I was told a manager would contact me in a few days. When my items are lost, I would hope that I can talk to someone a little more immediate than a few days. I will update my review if I can get my property back, but as of now, I can't give anymore than a single star based on my personal experience. read more

Ace Hardware is always solid. Unlike Lowes and Home Depot, the employees are generally happy and helpful (and not impossible to find). This location is no exception. read more

John was great with assisting me to find the right hardware to hang 5 items. Super knowledgeable and all of my purchases were able to be hung with no issues! Thank you for your great customer service!! read more

The customer service at this location is TERRIBLE! So rude and the last instruction that they follow is to be helpful to the customer , Daniel and Rae they were polite to let me know they can't help me to find the items or nothing else, Stefany the manager same story! Not satisfied at all! read more

I was needing paint to be matched and the staff was very helpful, including Jonah. It took a few tries but we finally got the right white color for my walls. Thank you! You guys were awesome. read more

I stopped in 2 minutes before the doors were set to close and lock but didn't realize that. I was trying to locate a specific type of furniture screw and was only able to with the assistance of one of the employees. Then I was off to locate some two part epoxy. Looked at some local honey then realized half the lights were off in the building. The staff were friendly and didn't push me out of the store even though it was past closing time. read more

This is actually a well-stocked hardware store. Not just a building supply and home shopping facility. If you need a specific fastener, they have a really good variety of fasteners. Lots of other stuff too, including some of the stuff available at the building supply places. Attentive staff, eager to help you find what you need. Some of the younger ones are really eager to help you find it, but haven't learned yet what it is or where it is - but good intentioned. read more

Needed a few random things to help my son and his family move into a new house. The staff was available at each turn to assist us in finding the right items. Great service and friendly checkout. Second great experience here, same as last year when he moved to AZ. read more

By default, I always just go to Home Depot or Lowe's. They're bigger, which means they have more options. However, for my last 2-3 projects, the specific bolt or tool wasn't carried at either of these stores... but ACE had what I needed. I came in to buy some irrigation lines and couplers. ACE was significantly cheaper than both the big box stores and Amazon. This store was such a pleasant experience. It was easy to find help, and they were kind and knowledgeable. ACE is now my go to store for home projects! read more

I've been here twice, so far the week before and after Christmas. I had 3 employees ask me if I needed help. I bought Christmas items. They had some cool things, that couldn't be found elsewhere. I bought some items on sale after Christmas and picked out paint chips. Benjamin Moore and Magnolia have beautiful colors. I'll be back when I make my choice. Very friendly employees. read more

Great customer service, everyone willing to step in and help. Newly opened store at this location. I don't live close to this store; however if I'm in the area and need home supplies I will stop in. read more

Bought a Big Green Egg (Large) from this location with the table that can come with it. Great customer service and everyone went of there way to make sure all my needs were met. Great store for Gilbert. Definitely will be back for my BBQ needs! read more

I had a key made here and it was made upside down. Didn't realize until I was home which is not that close. I asked for a refund and a remake for the inconvenience but was denied. Disappointed read more

So my husband and I go in and within a second we had multiple people ask us if we need help. When we thanked them and told them no we were fine we had multiple employees processed to follow us down aisles to the point to was creepy and made me super uncomfortable. We also had employees keep staring at us and ease dropping my our conversation. I will never come back here again!! If you are a female DO NOT even think about going into this store unless you enjoy being creeped out. read more

Where to start? So I was looking at purchasing a Traeger grill so I called this location and talked to Casey. What can I say? Even tho I went a different route talking to her gave me a ton of information she is very knowledgeable and was a huge help! Definitely a pleasure to speak too and will definitely recommend this Ace to all my friends because of the awesome service I received! read more

I don't know why I keep going back maybe it's because it's in the neighborhood and I think things will change but once again I Purchased something there and tried to return it mind you I paid with my debit card so the cash came out of my account days and days ago upon return the very young Jared at the front counter had a mascon but was indeed acting as if he owned the place maybe he did however did a phony fake call laughing to ask to return to me cash instead of putting it back on my card which takes another few days of course don't get caught in this just don't shop there both Lowe's and Home Depot take a few more minutes and now Lowe's and Home Depot have multi level staffing so plenty of people to help don't bother going there to Ace Hardware especially at Higley read more

Every time I go to this Ace Hardward, I am so very impressed with our customer service. They are always kind friendly and willing to help. When I ask for something is they take me to the location instead of just telling me where it's located. They have knowledgeable staff and the store is always clean and looking very well put together. The prices on their Yeti cups are great prices as well! read more

The customer service at this location was top level when they first opened. Recently I was checking out at the register and the employee really did not recognize me as a customer. She just talked to the other cashier. When She was done, I said "thank you very much." (Sarcastically) and she replayed "yep". I hope this doesn't continue as I was really excited ACE opened right by my house. We shall see. read more

Was very impressed by the customer service today. Two different associates helped us locate some items today. Both went out of their way to ask if we needed help. Made shopping quick and easy. The young man that checked us out at the register was also very helpful. He came around to counter to make it easier for our larger items to be scanned. We'll be back! So much nicer than a trip to Home Depot!!!! read more

This was our first visit to Ace! Loved it. Very convenient. Impressed with the cleanliness of the store. Wide variety of hardware supplies. The employees are very helpful. read more

I always try to support local business so I have been to this ACE probably 6 times in past 2 months. Their prices are higher but the support local associates. Well today I am headed out to San Diego tomorrow and I needed a black light to look for leaks on my boat. I purchased it at 5pm and Brock was very helpful to sell it to me. The issue is that it didn't work. I got to the store at 6:04 and there were 4 employees in the vestibule saying that they had closed 4 minutes ago. They said the till was locked. My reply was I just wanted an exact swap. The assistant manager said he was off the clock and wanted to go home. Another associate actuality knew I was upset and challenged me to hit the glass door. The owner then came to let associates leave. I told him what I needed but in the conversation said two of associates were treating me poorly and they were being Axx's. He then said he wouldn't take the product back and didn't need me as a customer. WELL SINCE 33% of your reviews are a 1 due to how you are running this location, I will go back and support my old ACE. Ruggiero's Ace has always been great as is Paul's Ace. read more

Wow. This ACE is not the helpful hardware place. Out of 4 visits since the store opened, none were successful. Employees don't know what they are looking for when you ask for help. Have never been in an ACE where the service/service knowledge is so bad. Don't waste your time going into this location until they get some more knowledgeable employees. read more