Took advantage of their Spring Break special, which included a bath, to board my pup for a week…read more(Sat-Sat). It had been almost a year since we last boarded but Ethan helped us get acclimated to the new policies and was super accommodating, even working with me on pick-up when my return flight was delayed. A true life-saver. All the staff are always kind and helpful and they really love on the animals, which I appreciate. They also regularly update with photos and emails to keep you in the loop which is very reassuring. Loki loves it there and is always wiped out when she returns. (She's been napping all day. Very clearly a happy girl ).

A little long but it's been nothing less than eventful with this place. I had hight hopes for this…read moreplace as the hours are so convenient for our family's busy schedules. Unfortunately, this place was a HUGE disappointment and had a huge negative impact on our pup. Long story short -- Everything here is a sales grab. The few girls care for the animals but the "managers" and men there are just there for the commission of your packages. I had a whole conversation about their unethical sales pitching with the employee while picking up my dog lol. It's "how they keep the place open" - the employee's words, not mine. Astounding. Said employee also asked what I did for a living because I questioned their sales pitch tactics -- I'm in sales. Also, If you need their VIP services for your unspayed or neutered pup, please spend your money elsewhere!! Before committing to a membership, we did a trial day and spent hundreds on drop in days, grooming, and overnight boarding to see if it was a good fit for our high energy pup. Our dog is not neutered and we don't plan on getting him neutered so we chose their VIP rooms. His breed is also extremely high energy and they promised they could accommodate. I also inquired about training multiple times and they kept saying the trainer would contact me. Everything went great after those few visits, they seemed caring and said he was a great fit for a membership so we end up signing up. Then everything went downhill. Upon the first day of the membership, our dog all of a sudden had behavior issues and needed to be picked up. In the middle of my work day I call the shift manager, and he states that if we want our dog to stay, he needs training ... (from their same trainer that I've inquired 3x about before committing to a membership, still haven't heard back). I asked why this wasn't communicated ever before committing to a membership and they didn't have an answer. I informed them that I would've paid for training before committing to a membership if they would've let me know that there were any issues. Our dog went a couple of more times until they could finally get me in touch with the trainer, 6 visits later. Actually I had lost complete trust at this facility. To add insult to injury, I was able to speak to one of their actual workers that is with the dogs and she let me know that our dog is only let out for about 10 minutes at a time, maybe 3 to 4 times a day during a 12 hour stay. This is their VIP option. So not only is he left in a room for about 12 hours a day, with dogs barking all around him, he's not being stimulated nor played with just being let out to go to the bathroom. Contradicting everything they say that they offer. Their "trainer" is also a joke. He is supposed to be from the Marines and well-versed in the breed of dog that we have. Upon washing him for 5 minutes, as I was told, he said that our dog needed to be neutered before he could be trained because of his energy. Our dog is a Malinois and is not supposed to be neutered before 2 years of age. We've since went elsewhere to get our dog trained from someone who is actually educated on his breed and he's worked on all of his anxiety and reactivity issues that our pup got because of this place.

Mina is amazing with puppers! I'm so glad I found a place I trust so my pup, Milo, isn't alone for…read more10 hours while I work in the office! She not only watches Milo but trains him, as well. Mina is kind, pays attention to detail, and it is very apparent she and Ryan loves dogs! I can't recommend Under One Woof enough! :) Thank you Mina!

Mina is nice and accommodating to my ever changing schedule and last minute plans. I feel like my…read moreLola is in good hands when she is there.

Jacky did an amazing job watching my cat for 2 months. My wife and I bought a condo and needed…read moresomewhere quick to keep our cat as we did an entire remodel. Not only was she very communicative, but she also send me plenty of updates on how my cat was doing as well as plenty of pictures. I seriously don't know what I would have done with my cat if Jacky didn't step in to help. Not only that, but when I picked my cat up, Jacky provided me with an amazing gift bag full of treats, a little cat bed, and plenty of toys. Would definitely recommend her services over anybody as I know I'll be using her again in the future if needing another cat sitter.

From the owner: Discover stress-free travel for pet owners: My boarding services offer a safe haven for your pets,…read morealongside top-notch care. What makes me different from other boarding facilities? Well I've worked at dog hotels, and usually your dog is given a small room, or even a kennel to be in the majority of day, with potty breaks and playtime in between. With me, your pup gets treated as VIP, has constant human companionship, and is never kenneled or caged. They have the luxury of peaceful naps on my soft bed with the AC running, full access to house and yard constantly instead of once or twice per day, walks, and lots of love like they're part of the family! This is the perfect option if your pup is more anxious, shy, or not used to being boarded, as it can be a stressful experience for a lot of pups. If you're missing your furbaby while you travel, I am happy to provide you with plenty of photo and video updates. Everyday, every other day, or how ever many updates you prefer, I monitor your pet to ensure they are healthy and happy at all times. Experienced with reactive/shy dogs, seniors, puppies, and special needs (requiring medication and extra supervision). Offers complimentary pickup and drop off. Experienced with high energy breeds, happy to provide multiple walks per day while boarding, occasional hikes, and lots of other enriching and mentally stimulating activities! South Los Angeles based.

She absolutely the best !!!!!! The boys love her and look forward everytime she comes !!!!!read more

Missy took the most amazing care of our cats. She is extraordinary with animals and over multiple…read moreyears have had nothing but incredible and dependable experiences with her. My only regret is that I have but only five stars to give this awesome human. She deserves all the stars.

I do not know where to start... since joining Melissa's Mutt Hutt earlier last year, Melissa and…read moreher team were very welcoming and made it know they were excited for me to join them. Everyone is very helpful, training was informative, which lead to me never feeling uncomfortable branching on my own. I have had been lucky to work with great clients and their pups. I mainly board dogs in my home, and they are all well trained and have not had any issues. You should feel 100 percent comfortable having MMH take care of any of your pets!

After working for two years with another dog walking/pet sitting company, we moved out of their…read morenormal area of service, and had to find pet care on short notice. With a shy and anxious dog who is nervous of strangers and sometimes reactive to other dogs on leash, finding a trusted dog walker is no easy task. I found MMH on Yelp and gave them a call. Melissa called me back within 24 hours, and Sarah came out that week to meet me and my dog and assured me that Allison would be able to take care of our pup. As we still had a few walks scheduled with our previous walker, they even coordinated a time for Allison to join our old walker on one of their last visits and help our dog adjust to the change. Allison is amazing, and we are so lucky to have found her! She took the time to get to know and build trust with our dog. Our dog loves her, she sends the best photos and updates after each visit, and she really goes above and beyond to keep us informed of any concerns. We've worked with lots of great dog walkers over the years, but she is the best when it comes to communication. We have regularly scheduled weekly walking, but MMH has also always been able to accommodate our one-off requests. This is one of the benefits of working with a larger company. If we need a one-off walk, and Allison isn't available, MMH has always been able to find someone, and Allison regularly introduces our dog to other walkers so that there are multiple people who can fill in when needed. We've also used MMH for overnight, in-home care, and again, MMH has always been able to accommodate our requests and we've had positive experiences with all the walkers/sitters so far.

Wag Hotels is the absolute best! I may never forgive my parents for picking me up so early. The…read morestaff treats me like absolute royalty here. I got belly rubs on demand, endless attention, playtime with new friends, and enough treats to make me question whether I should permanently relocate. Every time I walked in, the humans here knew my name and acted excited to see me -- which, as you can imagine, is exactly the level of celebrity treatment I deserve. The place was super clean, safe, and smelled surprisingly good for a building full of dogs making questionable life choices. My parents also loved getting updates and photos of me living my best life while they were away pretending to miss me. (Jasmine, Christina, Ericy, Iliana takes the best selfies of me!) By the time I got home, I was completely exhausted from all the fun, zoomies, and pampering from the staff. 10 out of 10 I would definitely board again and cannot wait until my next visit! Sincerely, Zorro

I've now attempted to tour this facility twice during the hours listed on your website…read more The first time, I was turned away because it was a "holiday week." However, it was a Saturday, and the actual holiday was not until Monday. Wanting to avoid another wasted trip, I called this morning to confirm that tours were being conducted and nothing was needed like an appointment. The person I spoke with confirmed that tours were available between 10:00 a.m. and 4:00 p.m., which matches the information posted on your website. When I arrived, I was informed that I could not go on a tour because the manager was not there and had to take a dog to the veterinarian. Apparently, no other staff member was able to conduct a tour. However, nowhere on the website does it state that tours are dependent on a specific individual being present or that only the manager is authorized to conduct them. Had that information been disclosed, I could have avoided making a second unnecessary trip. When I explained to the front desk employee that I had specifically called this morning to confirm tours before making the drive, she suggested that I may have spoken with a call center because she had been the only person answering phones all morning. I clarified that I had been transferred directly to the South Bay/Carson location and confirmed that this was the location I called. She repeated that she had been the only person answering phones. I then asked what I could do differently next time, since this was now the second time I had been turned away despite following the information provided. Her advice was to call ahead and specifically ask for the South Bay location--which is exactly what I had already done. When I asked if there was a direct phone number for the location so I could avoid this issue in the future, I was told there wasn't one. At this point, I will not be returning. Being turned away twice despite making a good-faith effort to verify tour availability reflects a lack of organization, communication, and courtesy toward prospective clients. If a facility cannot provide consistent information to prospective customers, it raises concerns about reliability and the overall experience I could expect if I entrusted my dog to their care.

Unclear what theyre looking for in a dog's temperament. Gave our dog 7 minutes, said he couldn't…read moretake queues from other dogs. Probably should've been concerned about the other dog growling. Apparently growling = okay. Being excited meeting new dogs in a new place = unfit temperament for this business.

I brought my 1yr-old puppy in for a temperament test, and within 5 minutes the supervisor came out…read moreand said she had "too much energy," was getting in other dogs' faces, and didn't respect boundaries. Let's be real, she's a young dog in a brand new environment surrounded by unfamiliar dogs. Of course she's going to be excited. That's exactly why people come in for these evaluations in the first place. If your facility isn't equipped to handle high energy or young dogs, that should be clearly stated upfront on your website. Instead, I paid $40 for what felt like a pre judged, rushed dismissal with zero effort to actually assess or work with her to get comfortable. What was more disappointing was the lack of care or professionalism. No one asked about her behavior history - other than does she not play well with dogs, supervisor didn't use her name, and she was immediately taken to the back with a slip lead and returned minutes later with a blanket judgment. There was no constructive feedback, no suggestions for training, and no guidance on how we could improve and come back. For context, she regularly goes to dog parks and plays off leash without any issues. Overall, the experience felt unwelcoming and transactional rather than thoughtful or supportive. Just a heads up for other dog owners, you may not get a fair evaluation or any refund if your dog doesn't fit their expectations. Which should be free, then if they pass you pay.

I can't recommend this place enough! We moved from another state to LA a couple of months back, and…read morewere eager to find a dog daycare place for our 5yo yorkie. He is a well socialized pup, greatly missing his trainer and dog friends. We brought him to this place, just based on reviews. Such a great decision!!! We are so thankful for Olga and co for making our adjustment to a new place smooth! My dog was nervous (and I was 100x more nervous!!!) of a new place and overall experiences, but he adapted nicely and smoothly to 5 star doggy Inn! We boarded him over the Christmas holidays and loved getting video updates on Facebook and knowing he was well taken cared of!! So, to specifics: daycare is open every day, including weekends, which allows us to run errands and have some human alone time too! We also tried the grooming services - excellent and smooth. An amazing investment all around; dog is happy, dog parents (yup, helicopter dog parents included) happy and an amazing addition to our puppy family. No reservations needed; after a first assessment, just walk in. Thank you Olga for taking such a good care of our precious one

Easy and simple to get my pups approved. Scheduling was easy. Pups were happy and well taken care…read moreof. Great place for doggy care.