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    Run Your Pack

    4.5 (8 reviews)

    Services - Run Your Pack

    Private dog training

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    3 years ago

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    Chris W.

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    Pruyn Veterinary Hospital

    Pruyn Veterinary Hospital

    (74 reviews)

    As I previously stated, it appears that your main priority revolves around financial interests…read more Cancer took the lives of three of my dogs right in your presence. It's quite ironic that, despite our mutual awareness of their deteriorating health, it felt as if you exploited the circumstance, insisting on $400 for each shoulder and pushing for additional treatments that we knew would only prolong their suffering. I'm being straightforward here--what has caused so many skilled veterinarians to depart?

    Multiple issues /UPDATE BELOW AS OF 7/28/2026 1. We had to…read morehave our 13 yr old Australian shepherd female euthanized due to lung cancer approximately 3 years ago. We called ahead & asked if they could do it in our vehicle so as not to further stress our girl.They agreed to do this. Upon our arrival, 2 technicians came out. One of them said that the other tech was there to learn & observe at the cost of our grief & without our permission!The trainee got between us & our pet.We asked her to move so we could comfort our pet during this time & she didn't move therefore I moved her so I could cradle our dog prior to the meds.This was not an appropriate time to be training their employees & not asking our permission.They used our grief for our dog passing away as a training opportunity for one of their techs! When we said something about it to them afterwards, they ignored us. 2nd experience: we brought in our new Aussie puppy in July of 2025 for an initial exam & vaccinations. We also at the time scheduled a spay for August 2026.Our pup has a small umbilical hernia that they said could be removed at the time of the spay for an additional $250! (Checking around, other vets charge approximately $100 in addition to the spay for an umbilical hernia procedure). We also requested a different flea/tick medication in July 2026 than the one they offered due to elevated seizures in dogs from the medication they offered.They wrote us the prescription we requested based on what our dog weighed at 6 months vs her now being 14 months! We have an over a 3 hour round trip drive and they issued the wrong medication based on her 6 month old weight.We advised them of the error & they said to come in the next day (another 100 mile round trip) & they would issue & HAVE READY the corrected script for the meds based on her current weight.They told us it WOULD BE READY & all we had to do was stop in & pick it up.Upon arrival, the script WASN'T WRITTEN OR READY & we were told it would be a 2-4 hour wait for the Dr to do the script after they'd told us it would be ready.At this point due to their poor service, lack of attention to detail, nickel & diming us,horrible front desk service & attitude, we feel zero confidence in this clinic, their staff & the veterinarian.We canceled our dog's spay & have a different veterinarian.Pryun said they'd transfer our records over the same day to our new clinic but they never did as when we arrived at the new clinic, they'd received nothing after over a week from the request. Pryun had said they'd send the records over the same day. Even after our new vet called for the records, they didn't send them.They finally sent the records to us & upon review, we found several errors in what they'd recorded about our dog! They never once accepted responsibility for their actions nor apologized. I would NOT TRUST this clinic with any pet.If we could rate them a negative review we would.They lack professionalism, integrity in terms of not listening & service. Their reviews also show not ONCE has Pryun even offered any apologies to clients. They put it back on the customer by saying "sorry you feel that way." UPDATE:we received a call from office manager, "Haley" regarding our negative reviews. She repeatedly talked over me, didn't listen, tried to shift the blame onto us & flat out lied! Per our previous notes above,we'd asked for our pet's records to be emailed to another vet in Missoula to whom we were transferring the care of our dog to. Over a week later upon our visit with the new vet, they had not received the records from Pruyn. When I asked "Haley" about this, she said that we requested they be sent to a vet clinic on Rock Creek! First off, we live off grid on Rock Creek & everyone knows it's a 45 mile stretch of a single lane road. Most of it is unpaved and consists of gravel/dirt. The only business is a fly fishing shop at the 1 mile marker. THERE IS NO VET OFFICE ON ROCK CREEK & WE WOULD NOT HAVE REQUESTED OUR PET'S RECORDS TO BE SENT TO A NONEXISTENT CLINIC! Haley flat out lied!When Pruyn finally did send our pet's records, they emailed them to us even after our new vet clinic sent them a formal request for the records! We also found numerous errors on the records and no record of our pup even being microchipped! Over 1/2 Pryun's customer reviews are a 1 rating! The reasons are the same: poor service, rudeness,lack of caring/empathy, no accountability, outright lying (even not connecting a C02 device for a pet's surgery).Pruyn is not attracting good quality staff, blames the customer, does not apologize for their errors (they instead say, "sorry you feel this way" which is code for, "it's your fault."). When a company shows you who they are through their incompetence and bad staff, believe them.Having a retired veterinarian in our family,I know for a fact this is not a place you'd want to take your beloved pet. Zero trust and they simply don't care and are out to just take your $

    Run Your Pack - pet_training - Updated August 2026

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