The BEST shoes store in the Bay Area. I have Bulo boots that look amazing after 25 years. I…read moresplurged on some new dress shoes and have been greatly enjoying them all for the past six months. The quality is so high. Shop the sales for beautiful shoes that will last - they will still be pricy but so worth it!!!

Every time I pass their window display I'm lured in, especially when there's a sale going on, which…read moreis always a generous amount off. The inside is nicely laid out & the staff are super friendly & helpful. My favorite shoes are their heels which my feet refuse to enjoy, & the flats that dig into my heals. That leaves the chucka boots, I can own just so many! Obviously, I'm a fragile flower, not their fault. Basically, I'm looking for fancy slippers with a sturdy rubber sole. They also carry a fairly large selection of bags that look like hand-crafted leather. I deem Bulo a must-stop along the Hayes Street shopping district.

Victoria is her name; from professionalism, to service, knowledge of products, to charting your…read morealignment, she makes you feel right at home as soon as you walk in. Victoria CRUSHED IT. The layout of the store was inviting like your walking into your neighbors living room, leather seats, full length mirror, bright lighting, full wall to wall, floor to ceiling of fabulous SHOES! This was the first time I had ever gone through the personal shoe fitting process and I'm so Glad of the handy work by VICTORIA.

Came in this morning for work boots. Hector welcomed me and was able to assist me. It got really…read morebusy in the store and he was the only employee there to help. He handled the crowd of 10+ people with attention and kindness. It was a great experience and Hector illustrated his expertise and excellent customer service.

I just transitioned from a desk job to one where I'm constantly running around and on my feet and I…read morerealized my Converse and fashion sneakers weren't cutting it. Thoroughly impressed with my first visit to On the Run Shoes. It's been at least 20 years since the last time I had the kind of full service shoe shopping that they provide here. I arrived on a Saturday around noon, was greeted immediately upon entering, and was asked if I was in to browse or if I needed assistance. I chose the latter and was assigned very promptly to the sales specialist Will. He had me sit and asked me questions on what I was looking for. I told him about my new work situation and he asked what kinds of aches and pains I was experiencing in my feet at work. I told him it was primarily in the arch and ball of my foot and I was mostly worried about my knees and lower back. My job involves shipping and order fulfillment and I work out of a converted home in the city - all day long I'm either standing, carrying boxes up and down stairs, or running around doing various tasks. It's rare that I sit unless I'm on my lunch break. Will also had me take the shoes I was wearing off and walk back and forth in my socks so he could analyze my gait. Then he measured my feet and turns out that my shoe size is more of an 8 or 8.5 - I'd been wearing size 7 for years! After the consultation Will brought out three pairs of shoes for me to try. HOKA, New Balance, and Brooks. He put them on me and laced them up, then had me walk around in them and give him feedback. I figured out pretty quickly that the New Balance shoes felt the best - the other two were a little too roomy and wide - I like the feeling when a shoe is hugging my foot and is secure. I was also recommended to get special cork insoles for greater arch support and stability. Will put those insoles into the shoes I chose and had me feel the difference. I ended up purchasing both the shoes and insoles. Total with tax was just a little over $240. It's the most I've spent on shoes in decades but it's worth the splurge being that I'll be wearing these at least 5 out of the 7 days each week. At checkout I was told of their return policy - only store credit and the shoes have to be in re-sellable condition. I doubt I'm going to have problems with these after the very thorough consultation and selection process. Thank you to everyone and especially to Will for an amazing experience. I'll definitely be back and also highly recommend anyone to go here if you want happy feet. I take public transport in the city and the 44 MUNI drops me off literally across the street from the shop at 9th and Irving.

I rely on these folks for their expertise and knowledge, I have been a customer for at least 10…read moreyears, I am an active person and go through running shoes quickly. I just got a pair of Brooks a couple weeks back, and MJ was the staff who helped me. He gave me a ton of information about why my feet were bothering me.

Quality leathers. Amazing customer service. Andy,…read moreFrancesca, Miles and Lynette - all amazing people. Went above and beyond to help me. The location. Man! This is in the heart of SF. 2 birds 1 stone for a Saturday evening.

This review won't matter to those folks without children or accessibility issues, however, I was…read morestoked to find out they had a brick and mortar within 60 miles of me. Drove all the way from San Jose with my infant baby to buy a pair of the Chairman dress shoes, but ran into the accessibility issue at the entrance. There is a small staircase to enter, which isn't a big deal to 99.9% of people out there, but doesn't work when you have a baby stroller. When I asked the employee if they had a ramp, she mentioned it was broken. Unfortunately, no alternative solutions or assistance were offered while we just looked at each other, so we just ended up looking from the outside and leaving empty-handed. It was a disappointing experience and a tough waste of a long drive.

So, previously, I used to purchase a couple pairs of Fluevogs every year, but now, due to the…read moreridiculous increases in prices, I have actually unsubscribed from their mailing list. Apparently, there shoes are only for the rich and famous because the outrageous prices are definitely out of range of my teacher salary. So sad. See ya, Fluevog. I'll continue to cherish all the ones I already own.

I shopped here in the 2010's and had nothing but positive experiences…read more A recent experience, however, was way more puzzling. I did a phone order for some boots - the saleslady , Felicia, was lovely (Kudos to her for excellent sizing). The issue hit later when the boots got severely delayed in the mail, and I had a long winded back and forth with the manager. He declined to get involved on any level. Ultimately, he did issue a refund. BUT THEN....the boots showed and he rescinded the refund and re-billed me. On paper, this makes sense. But my experience with him during the 12 days that my $700 shoes were in limbo was nothing short of emotional whiplash. I'd recommend buying here in person, sure. If you want to do an online order I'd suggest a different Fluevog location.

Super helpful friendly staff. Happy to be able to shop at brick and mortar store as none in Las…read moreVegas (although 99% of my purchases have been online anyway) In addition to stocking regular merchandise available online, there is a large variety of which is also available online, there is a large selection of one of a kind color combo items. Cotopaxi uses dead stock to create new unique pieces. Recommend!

Great location and in interesting area with lots of good food options. I bought an item online and…read morewas wrong size and the staff helped me exchange it for correct size. I was also able to pick up a nice travel backpack at a good price. Will have to come back here again.

One of my favorite go to sneaker spots to visit in San Francisco. Mike, the owner of the shop is…read moreone of the nicest and down to earth people I've met. The shop has a great variety of shoes ranging from the crazy hyped stuff all the way down to the more general releases. They also have a really cool selection of hype clothing including Supreme and Bape. There are several other sneaker consignment stores in the San Francisco area, however most of the other ones will extremely lowball offer you on shoes you are trying to sell. Mike and team have always been really fair with their pricing. Definitely go check them out and buy from them. The only thing to be ready for is the time it takes to find parking. Due to the shop being on a very busy street, it could be a bit challenging to find parking. Plan accordingly. Even with that, they shop is a definite cool spot and you can check out the other cools stores in the area. Shout out to Mike and the team for running a great business.

One of the best shoe stores in the bay in my opinion, everything's priced fair. Also have a lot of…read morehard to find sbs, definitely recommend for all sneaker heads

I'm very disappointed with my recent experience with Grails SF. I've purchased several pairs of…read moreshoes from them in person in the past, but after this experience, I won't be returning as a customer. I placed an order through their website, only to have it canceled and refunded the following day because the shoes had been listed at the wrong price. I was told the pricing error was due to an "intern" mistakenly listing the item incorrectly. While I understand that mistakes happen, I don't believe customers should bear the consequences of a business's pricing error. Given Grails SF's reputation, I expected them to honor the listed price or, at the very least, offer a reasonable solution. I even asked if they could provide a discount on a future purchase as a gesture of goodwill for the inconvenience, but I was told there was nothing they could do. That response was especially disappointing and left me feeling that customer satisfaction was not a priority. Unfortunately, this experience has changed my opinion of the business. Because of the lack of customer service and willingness to make things right, I won't be purchasing from Grails SF again.

Came here with my husband and friends on a Sunday afternoon, there is street parking available,…read moreemployee was welcoming and friendly, they have a variety of shoes available as well as apparel and even labubus.