The quality of the work was terrible. Rosanne seemed so nice and made scheduling convenient, and even helped schedule the rental car. I just needed a bumper replaced but they not only scratched up my car they messed up my trunk. It doesn't even look lined up right anymore but luckily it still opens and closes. They took off both covers to the wires for the back lights that are inside of the trunk but never bothered to put them back on, just threw them loose in the trunk. I did a survey for the insurance company telling them about it because I really was not happy and the insurance company was the reason i called this place to begin with. After i did the survey, Rosann called and left me a message saying they never went in my trunk. She shouldve talked to the people who worked on it before basically calling me a liar because they most definitely took those pieces off and didn't put them back. I had moved stuff out of my trunk so it wouldn't be in their way and both of those covers were attached when i left my car there. I sent her a email with pics to show her what i was talking about but got zero response to my email. Id strongly recommend going somewhere else. I let the good customer service convince me to trust these people but the work was terrible. Very unacceptable to give someone back their car like this. I wasnt even asking them to fix it although they should have to, but i need my car to get to and from work. Really, i just wanted them to know so they are more careful with other people's cars instead she calls and says they weren't in my trunk. Those piece's didn't come off by themselves and the garbage bags i had in my trunk didn't just magically move to the back seat. Be Careful going here. Id recommend making a video of your car before dropping it off so if u get your car back like i did you have before and after photos. Very disappointing and a waste of the insurance company's money. I have a video that i took when i picked up my car and was still in their parking lot that shows the trunk and scratches but I didn't open the trunk to see inside until i got home and went to put my stuff back in the trunk. All photos/videos were taken the same day i got my car back. I wish id done a video before dropping it off. They were careless and the light scratches on top look like they put tools or something on the car while working on it and they scratched it. Scratches are not deep. My cars not perfect so im not bothering with scratches but its the point. Theres scratches on my "new" bumper too. I really wish i had not gone here. Do yourself a favor and go anywhere else. If you do go here take a video of your entire car before dropping it off so they cant call you a liar. read more

Runway Auto - The cover that they should've put back on - Body Shops Near Me - South Burlington, Vermont

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I am from out of state and was traveling in Vermont when I had a mishap on I-89 late at night. Front bumper was nearly falling off of my Honda Odyssey when I hobbled into Burlington. Called Runway first thing the next morning, explained my situation, and they told me they could see me immediately. After just an hour, they had secured the bumper as well as wheel well liners that were missing fasteners. When I asked how much I owed, they told me it was no charge. Such unexpected kindness during a very stressful time far away from home. Thank you! Would definitely recommend them to anyone for their integrity, quality work, and responsiveness. read more

I needed my truck door either fixed or replaced. I needed help asap as my family was getting ready to move to another state in less than one month and we needed to be able to drive the truck for the move. I called so many shops in chittenden county and basically begged for help. They all were booked up months in advance and turned me away. I called runway and explained my situation and they were so helpful and responsive. They took my truck and had the door replaced in less than a week. They were very professional and kind. I'm so grateful for their help and would recommend the shop to any friends or family! The truck was returned in perfect condition. read more

Runway Auto provided superior service after my recent accident. They got me in right away, and they were a seamless interface with my insurance company and with Enterprise for the rental I needed while repairs were being done. They made a very stressful situation far more tolerable. The text messages with regular updates were a really nice touch. And the repair results are fantastic- see the picture! read more

Runway Auto - Body Shops Near Me - South Burlington, Vermont

Runway was amazing when it came to my car repairs after an accident. The process could not have been easier and everyone I spoke to was friendly, professional, and knowledgeable. They dealt directly with my insurance so I didn't have to worry about anything and even had a rental car waiting for me on site. The repairs were completed in a timely manner (about a week). Runway took the aftermath of a stressful situation and made it a lot easier! Highly recommend for collision repair if needed. read more

Rosann and the team at Runway Auto where ready to help when our son's brand new Toyota truck was hit by a vehicle backing out of their driveway in a horrible snow storm. The entire driver's side of the vehicle was damaged. She answered my call on this awful weekend and welcomed us to have it towed to their shop for them to take it from there. Rosann and her team handled all of the insurance paperwork and guaranteed the work they did for the life of the vehicle. We are glad we had Runway Auto to turn to. read more

I was in an icy accident the week before Christmas. Runway took my car the next day, gave me an estimate within 24 hours of dropping it off and had it repaired at the end of that week. They even sped the process along because they knew I was paying out-of-pocket for a rental! Overall, amazing service and outstanding customer service! read more

We recently had our car repaired by Runway Auto after small accident and we were very impressed by both Runway Auto and the GEICO representatives at Runway - they all went above and beyond. So if you need auto body work I highly recommend you seek out Joe & Rosann Kramer at Runway Auto. read more