The staff was wonderful. We were only going to spend one night but then 12" of snow hit New Bern…read more I asked if we could extend and then extend again. They gave us the rate originally set for the first night and then made some calls for us regarding what was open or not. Everyone there went out of their way to make us feel welcome and be helpful. One young man even went out and helped my husband clear off the car. I can't recommend this Marriott enough.

Such an amazing hotel experience! The front desk team is very friendly, upbeat and professional!…read moreRooms very clean and well maintained.

It all started with a defective smoke detector, that would randommy chirp. The manager Cassandra…read moretook it upon herself to help me and make it right. Her hospitality and care will bring me back to any Hampton Inn by hilton on its own. She was a wonderful manager who made sure her guests were all taking care of to the fullest extent possible.

As a Hilton Diamond member, I found this property somewhat disappointing given the nightly rate of…read moreover $200. The hotel appears to have been recently updated, and the renovations are appreciated. However, the guest rooms are quite small, and housekeeping is only provided every other day. At this price point, I would expect daily housekeeping service as a standard amenity. My biggest concern was the pool area. While the water itself was clear, there was visible mold and organic growth around the interior surfaces of the pool, giving the impression that routine professional pool maintenance is not being performed. This significantly detracted from the overall guest experience. The complimentary breakfast was mediocre at best, which unfortunately has become increasingly common across the Hampton Inn brand. The offerings felt heavily processed, particularly the omelets, and there were few healthier alternatives available. Even simple items such as hard-boiled eggs were absent. The chicken sausage was also an unusual choice that seemed out of touch with the preferences of many guests. Overall, the hotel met my basic lodging needs, but it fell short of the expectations associated with both the Hampton Inn brand and its price point. With greater attention to maintenance, housekeeping, and breakfast quality, ownership and management could significantly improve the guest experience.

The Courtyard in New Bern, NC, is located in the heart of the historic district, offering free…read moreparking within walking distance of local attractions and shops. It's even a pickup point for the local trolley tour, which stops right in the parking lot. I visited during a busy weekend featuring a house tour and a marathon. I originally hoped to extend my stay, but the hotel was fully booked--which actually worked out for the best, as a road closure for the race would have left me stuck on my departure day. I arrived at the hotel earlier than planned, after a change in my Jones County itinerary. There was a wait and some issues with the new Marriott software, but the staff was as friendly as could be. Even after I kept going back to the desk with more questions. I booked a room with a balcony, knowing that I would likely get a side view, not the riverview. But this turned out to be a positive, too. I got to watch the moon rise. The sunrise and sunsets are what people usually watch, but watching the full moon was wonderful and beautiful. The hotel has an outside pool, gazebo, and fire pit with views of the Neuse River. The Bistro is on-site for breakfast and dinner. There is also a fitness room. WIFI and the television stations available were fine. I wish I had more time to stay in New Bern, but I was told I can return and visit for longer.

I recently stayed at the Marriott Courtyard in New Bern for a business trip, and I cannot recommend…read morethis hotel enough! As someone who travels often for work and grew up understanding the hospitality industry (thanks to my mom working in hotels), I know how challenging this job can be. The team at this hotel truly goes above and beyond. Before my arrival, Reg, the Manager, was incredibly helpful and lovely in answering my questions. Upon arrival, Jen greeted us warmly, gave us a tour, and was so polite, professional, and genuinely kind. Kim in the morning was equally amazing! Helpful, kind, and attentive as we prepared for a meeting. Even the barista at the coffee bar (whose name I didn't catch) was wonderful and made my mornings brighter. To top it all off, I accidentally left my Kindle in my room, and the team shipped it back to me SO quickly! I'm so thankful for their thoughtfulness and efficiency. it really speaks to the level of care they provide. The rooms were clean and comfortable, the views were stunning, but what really sets this hotel apart is the exceptional service. Every staff member I encountered was polite, kind, and a joy to be around. If you're looking for a place to stay in New Bern, this is it. Highly recommend!

Certainly the most unique lodging I've ever had!…read more What happens when someone takes a 1950s style motel, updates the facility and gives the rooms themes? You get the Ziegler Hotel & Suites! I was working about 20 miles NE of New Bern, and was looking for options other than (a) the $100+/night hotel chains in New Bern or(b) a longer drive to Havelock for a room more in the company's acceptable expense range. Fortunately my internet search found the Zieglar, with rates at least $20/night less than the New Bern chains and comparable with Havelock rates. I stayed in the 1940.s themed room. Frank Sinatra photos and album covers are featured on the walls, along with other 1940's stars from radio, movies, and sports. Other rooms have as themes the 1950's, 1960's, Elvis & Marilyn Monroe, and even a Goth inspired room. Here's was impressed me. The room had all of the modern conveniences (hdtv, microwave, small refrigerator) but also included a DVD player with several movies in the room, and about eight books. I opened the drawer of the writing table and found a 1940's edition of LIFE magazine. The bed was comfortable with sheets having a colorful design - not your typical white hotel sheets. The towels and other linens were a higher quality than what you would find at most hotels. The heat/AC unit was a newer remote control design, and along with the ceiling fan kept the room comfortable on hot humid summer days. If I were looking for a comfortable quiet place where I want to indulge in a good book or two for a few days I would definitely suggest the Ziegler. Don't think it would be a good choice for a family on vacation on the business person needing a place for business meetings, But - if you want a quiet place that isn't your run of the mill lodging room and at a reasonable price - give 'em a try!

If you are a couple traveling to or through New Bern check out the Ziegler Motel. The Zig is a…read moreremnant of past years. Small, clean, quaint, quiet, and safe location. Very close to historic downtown New Bern without the high prices of downtown hotel chains. The rooms have all the expected amenities, TV, frig, microwave, king bed. Love sitting on porch and enjoying night air.

Beautiful boutique hotel. Close to everything with dedicated parking. All details well addressed…read more( loved the peanuts and old fashioned candy).

This is such a wonderful place to stay for exploring New Bern. It's a distinctive experience, and…read moreunless you absolutely must have an on-site restaurant and front desk then this will make a memorable stay different from the chain hotels and traditional B&Bs that are the other options. This is an e-boutique hotel. You will receive a code prior to your stay that opens the building and your guestroom doors. Assistance is only a text away, but I didn't need anything during my stay. The rooms are gorgeous, with designer furnishings and accents in soft blues and grays. It's elegant, yet also very comfortable with a supremely luxurious bed and two nice chairs making a reading nook. The bathroom has large floor space, thought the shower is a bit small. There's no closet per se, but there's a rack with plenty of hangers and shelving above, plus drawers in the bedroom for storage. I paid the small extra amount to book one of the rooms with a balcony. I would recommend going that route, as the balcony rooms are on the side of the building away from Front St. and facing toward the river and the sunset view. The balconies themselves are large, with a side table and two chairs that are comfortable for enjoying the view. Location is prime, and just about anything you're here to do will be within walking distance. Tryon Palace is just a few blocks down, and the main shopping and dining streets are even closer. The riverfront is just across a parking lot. There is on-site parking at The Harvey, with one space for each room. It's easy to access, and directly adjacent to the building. There are no elevators or bell staff to assist with bags, so there are considerable stairs involved unless you're on the ground floor. (There are three floors of guest accommodations.) Everything here is fresh and new and in impeccable shape, and there are many historic photographs the Harvey building and the New Bern area in the hallways and on the landings, but from the inside you would never guess the structure is well over 200 years old. My only frustration was with the TV, which is one of those things where I can never find "normal" channels -- for instance, I could not locate the Monday Night Football game on it. But maybe you're better with technology than I am. Otherwise, this was a terrific option and I wouldn't really consider anywhere else if returning to New Bern.

I know we're in the middle of a pandemic, but come on, at least greet your guests. At that, most…read morehotels have a minimum of two personnel at the front desk. Yet, I was calm and patient as I waited for the clerk to return to the counter for my check-in. The room was clean, and dishes provided during my stay for the week. However, I noticed that the bed was a standard and not the queen that I had booked for my visit. Still, I wasn't overly concerned, but it might be an issue for a couple that specifically requests a queen-size bed. I even looked at my confirmation email, and it read, QN, which is a queen. FYI, a Queen is larger than a Standard. Oh yeah, no shower gel either. See photo. Luckily, I brought soap with me. Nevertheless, housekeepers shouldn't be overlooking the obvious. Hard to overlook an empty bottle. Next, I was informed that Candlewood Suites doesn't offer breakfast, which is fine since the room had a stovetop. Also, I thought I saw a sign that read, NO PETS. Well, I stayed on the second floor, and some lady across from me had one Weimaraner and a spotted German Shorthaired Pointer. Definitely, not small or medium size dogs, and I guess she snuck them into the hotel, which probably isn't difficult since they only have one person on staff at the front desk. Since I am deaf, I only noticed them because they were jumping on her as soon as she opened the door to her room. I cannot tell you if they barked all night or not. Sorry, I didn't get a photo of the dogs, but most hotels will place anyone with a dog on the first floor. Finally, as I loaded up my vehicle at 3 AM, there was no clerk in view. I made three trips to the room to make sure I wasn't leaving anything behind. On a side note, Harris Teeter grocery is right around the corner from this hotel, which was a nice plus, and there is a Panda Express directly in front of the hotel in the parking lot.

I really, really liked this place. A gentleman named Paresh checked us in and he was so kind and…read morepolite. Our studio was very clean and spacious. I would stay here again in a heartbeat.

I don't like giving this hotel a three star because for the most part it was at least 4 - except…read morefor the noise and hassle. Location is wonderful. Breakfast is good. Room is nice and comfortable, and hotel is clean. Staff is incredibly friendly. Rooms have fridge and microwave. Pool is nice. Views are incredible and price is good. So why three stars? First, we arrived at 4pm on a Friday. Check in is 3pm. We had literally been traveling since 9pm the night before. Our room was not ready. Not only us, there were four others waiting for rooms too. Not a good start to our stay. Second, our keys kept getting erased. We were here 5 days and 4 of them required is to walk back to the front desk because our key would not open the door. Even upon arrival. Third, and most annoying, is noise. We got woken up every single day because of noise. First two days it was kids running in the hallway. I can't knock the hotel for that though, they don't have control of other people's kids. The other three days it was the painters in the adjacent rooms. Day one, moving furniture at 8am. Day two was scraping wallpaper off the walls. Day three was sanding the walls. We are not early risers, but if check out us noon, I should be able to sleep til 10am if I want to. Other noise issues included the two bunny rabbits screwing all night long in one of the rooms. I called them and asked him to have her enjoy herself a bit more quietly and she did. But at 9am (after we woke up to sanding next door) my daughter, who is 5, was asking me why the woman was screaming next door. Last was housekeeping. We got a note at 930am each morning telling us that we had our do not disturb sign out and had to notify the desk if we needed service. Housekeepers are scheduled to work til 1pm, so why do I need to ask the front desk for service? Come back after you have cleaned the departures and then leave me the note. Overall, our stay wasnt bad, and I would probably stay here again. But with much lower expectations

July 4 th, mall cops were guarding the parking lot so nobody can park there. I can see that. We…read morewere on foot and they wouldn't even let us walk through to a common bridge. They lied and said all rooms were booked. The hotel has never been fully repaired after Hurricane Helene. I would never recommend this place. They have never been a good hotel.

Excellent in nearly every regard. Clean, well appointed. The handicapped bathroom featured a tub…read morerather than a roll-in shower, and the bed was a smidge higher than ideal, but neither of those things was insurmountable. I recommend.

More like DISComfort Suites! The image I'm sharing is an email sent to me in response to the…read morefeedback I submitted to corporate rating my stay. Unbelievable. There's no way I would've ever stayed there again but apparently this is the way they deal with complaints so do yourself a favor and just keep looking elsewhere. We booked for 2 nights for our family reunion and have stayed here multiple times in the past with no problems whatsoever. Well, they must be under new management because they have gone way downhill. The first room we were assigned had a broken AC unit. Maintenance was supposed to come fix it but never did. The room smelled horrible like mildew and multiple stains on the carpet (I'd be willing to bet this hotel has been flooded but not repaired). We were eventually moved to another room only to discover that the door didn't fully lock. We had to use the latch to even feel somewhat secure. Other family members stayed in other rooms in the hotel and they had similar issues with rooms in poor condition. These rooms need some SERIOUS repairs and some TLC. It's UNETHICAL to keep collecting money for rooms that you KNOW are not up to par! Also, someone kept propping open the back door with a rock. I moved it several times and it seems like this is a common practice because no one else seemed concerned, yet it is extremely UNSAFE for obvious reasons. We also noticed that some of the staff brought their young children to work with them. I know times are hard but this is unsafe and likely an OSHA violation. So many disappointments. It felt like we were staying at a Motel 6 or Super 8. This is not the Comfort Suites that we had grown to love over the years and certainly not what I paid for or expected. It is obvious that there has been a change in management and/or ownership since the last time we stayed there and no one seems to care that they are ruining the Comfort Suites brand. We will NOT be staying again.