I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

Quick and efficient diagnostic of my vehicle's transmission issue!read more

From the owner: Your clutch is a vital part of your manual transmission. Without a functional clutch, you wont be…read moreable to properly change gears.

Great service, went in for transmission repair. Kissco was very professional and had reasonable…read morepricing. The services was completed within 1 week and I was satisfied with results. He also changed my oil.

Word of Mouth and Facebook had brought me to this fabulous, black owned auto service business which…read morehelp me out with a auto check up of my car. I called and made an appointment and Miss Ebony was so very helpful asking what my car needed and very helpful to finding me the best deal. When I arrived at the shop, you just come in through the door and Miss ebony was there to greet me, offered coffee and water, this while being safe during the Covid outtbreak. So bring your mask! They are required! I was only there for about 40 minutes and my baby was rolling in no time. So tell everybody, Turner's Auto Services is here for you. Five stars!

I had a check engine light on in my truck. I knew it was something with the evap system. Over the…read morecourse of a year or two, I had made several repairs based on the error codes (a couple solenoid purge valves, a new gas cap, etc). The light would go off for a while, but then light back up within a few weeks. Eventually it was getting hard to start, so I took my truck to Turner. They found that there was a crack in the intake manifold, which a previous owner had tried to patch with epoxy, but that temporary fix was failing. That explains why I was having recurrent evap system problems. After quoting me on installation of a new intake manifold, they couldn't get the part right away and found a used one instead. I don't mind a used part, that saved me about $300. Pretty quick turnaround, too. Overall good experience, I would go back if having other mechanical issues.

I took my car to The WOT shop for brakes. The guys there were Very knowledgeable and quick!!! Thank…read moreyou for doing such a great job!! I will definitely be back for my car needs!!

Got a quote and came back $3,000 less than what the dealers would've done on repairs. Really nice…read moreguys and communicated with me and my family

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!

Great shop. Don and the guys really seem to be stand-up honest folks. They are a busy shop so call…read moreahead. They worked with my schedule as best as they could and I am very happy with the work. They are the only place that could get my tires properly balanced, and at a nice price too!

In 2013, we purchased tires from this location as a result of a friend recommendation. Being from a…read moresmall town, we like to support local business. (Note: there is NTB, Firestone, Discount Tire, and 2 more major chain locations in our town.). We left the vehicle for the day an picked it up with new tires. The price seemed competitive (approximately $800 for set). The initial sale was reasonable & came with "free rotation". After the first 10k miles, I called for my free rotation and they could conveniently schedule it 2 weeks out & leave it (obviously "convenient" is used sarcastically). Clearly they didn't want you to use this service. So we opted to get the tires rotated during oil changes in lieu of the inconvenient option earlier noted. After 45,000 miles of the 80,000 mile tire (tread life limited warranty), we take it in to review the difference in wear & they don't want to warranty anything because we didn't rotate the tires. When we stated we rotated elsewhere & can produce the records, they replied "you can bring in the records, but it doesn't mean they rotated them". Really?! Side note: we got a hole in one that needed repaired shortly after purchase & took it in for repair. Their response to that was "we will fix the first one, but after that you have to pay for it." $800 and you can't swing $0.49 for a patch that takes 5 minutes to fix. With 5+ competitors in town, I would think they would embody the hometown vibe and give top notch quality service to sustain, but that's just me. Need tires? Then pick one of the other 5 that may support their product.

I was impressed with everything. Very nice guys and fair prices for pads and rotors on my F-150…read more They are family owned and don't try to gouge you like dealerships. I'll be back and highly recommend.

I brought in my Mini Cooper after receiving an outrageous repair estimate. Not only did Best Way…read moreget my car in ahead of time, but they also performed several tests on my car to ensure my vehicle was in tip-top shape and that there were no outstanding recalls. To find a shop that you can trust and the employees are honest is rare, and that's what I've found at Best Way.