I would like to recognize Rich's Auto Center in Fort Wayne, Indiana…read more On Friday my transmission failed on the way back to Canada. By sheer luck we ended up at Rich's Auto Center. Both Nick & Will treated us with the upmost respect and courtesy. While we figured out the course we wanted too take Nick & Will were totally supportive. In the end we ended up having Rich's Auto Center replace our transmission and do a few other repairs. With their full schedule I do know how they did it but by end of day Tuesday we had our vehicle back and in full working condition. I cannot say enough good things about Nick & Will

Rich's Auto Center Twenty-plus years ago Rich's was…read morerecommended by a Waynedale car repair shop that was going out of business. In those twenty years, we have never been disappointed in quality, value, personnel, convenience, communication, choices, recommendations...on and on...we really cannot say enough good about Rich's. Even with a recent change of ownership, the aforementioned attributes remain, while enhancing a family-owned and operated experience. Of course, we sometimes think the repair is expensive - then, we realize we have never been disappointed. Quality does not cost, it pays. Wally and Phyllis Hull

Picked up my car at 10:30 am after them having for 3 weeks, payed and went to get in my car and it…read morehad been broken into. I went back into the office and was trying to figure out what happened, and a worker started off by saying it's not a big deal and that they are not liable when THEY left my car unlocked and THEY were watching over it. that's when i lost it. then the worker came outside we were yelling at eachother and slammed my car door in my face. I brought my car in after the rear differential i had replaced 3 months prior went out. i understand it's not their fault but it's the way they handled things.. very suspicious. owner was trying to be helpful but i can't trust this situation. my insurance is now dealing with it. do not trust with your car! wish i could give 0 star, very unprofessional

Bought truck from bats ft wayne.30 minutes after I left lot engine light came on,well they towed it…read moreto jess.had it 10 days. Got it back on a Monday afternoon.next day started it engine light on it both times was showing codes for transmission issues.regulator, 1st time.second time same code.autozone did the check.well as of toady 6/5/23.theu will have it 3 weeks.they said it was selinoid but there was no codes to show that on 2 other tests.its electrical problems with the wiring, it can't be drove cause it could get hot .I told them my mechanic would have had it done.so I'm not sure what it will be next.not happy

It was four o'clock in the afternoon and I was almost at the end of my drive from Richmond, VA to…read moreFort Wayne, IN, when my F-150 died at a stoplight. I started it back up again, no problem, but the wrench light on the dash came on. I had just driven 600+ miles and the last thing I needed was for a problem now that I arrived. I googled auto repair diagnostics on my trusty phone and this shop popped up and it was only 2 miles away. I parked, left the truck running and went into the shop and explained my situation. Steve stopped what he was doing and brought his scanner out to the truck. He scanned and found a code which turned out not to be serious. "Maybe a glitch in the system." He cleared it for me and all was right with the world again. I asked him how much I owed him, and he told me I could be on my way. No charge. He made my day. Thanks Steve!

We have been using Shawn and his crew for several years. The team in Decatur really know their…read morestuff and try to help the best way they can. MOST transmission shops DO NOT have the warranty that Expert Transmission offers. Give these guys a try!

I made an appointment to access a transmission fluid leak and have some parts installed to upgrade…read morethe valve body (shifting issues) and pan. After three days in the shop, the parts were installed and shifting issues were resolved. I was told that the fluid leak was coming from somewhere other than the transmission system. Surprised, I told them I would have that taken care of by my mechanic. As it turned out it was in fact leaking from the transmission cooler and replaced by the second shop. Why Fort Wayne Transmission Centers couldn't identify this or were not truthful about wanting to repair it, is beyond me. I am certainly disappointed and will look elsewhere for future transmission repairs.

Took my truck in to have tranny completely rebuilt. took them 2 weeks to fix it. I got it back and…read morethe speed sensor was broken so I had no speedometer. they took a week to fix this issue. then I had it one more week and the tranny failed. I took it back in and they said something came apart inside the transmission and they had to fix it. I waited another week. So I get my truck back again and have it almost a month and again something broke inside. I called them and they said bring it back in. I thought to myself (I think not ) after all this. I decided to tear the tranny down myself. I found upon doing this I was missing a nut to my carrier bearing mount. And a nut inside my tranny was completely loose causing my gears not to engage fully. I fixed this issue easily and permanently with locktite and set screws that should have been tightened inside the nut. Any transmission shop should have known how to do this upgrade correctly. I would not recommend this shop if you want quality knowledgeable work done. I mean granted the guys at the shop are really nice but their work is far from quality. I would do research on transmission shops and choose wisely but save yourself a headache and don't go here. If your reading my review good luck on your search.

I took my daughters car in to have it checked for ABS error codes (that a local auto parts store…read moreid'ed with a scan) and to have TPM sensors replaced. Unfortunately, it appears the tech at the parts store cleared the error codes, so the ABS will remain until it triggers another error. The tire sensors were changed and the pricing was exactly what they said it would be. I will use this shop again for our other vehicles.

I went to Kruse for an oil change today. My engine light is on and I didn't mention it to them. I…read morepaid a FRACTION of the cost for my oil change that other places charge - AND I got a reason for my engine light being on - a very specific reason. A little background - I took my car to Tom Kelly Buick a month ago and without even diagnosing, Kelly said they were "positive" the catalytic converter needed to be replaced (not even 60,000 miles on the car) and gave me a quote of about $2700 - just for the part. I felt Kelly was not being honest with me so I did not acknowledge their quote. Today, Kruse proved me right! Not only did Kruse give me a specific reason related to an exhaust leak (which isn't even CLOSE to what Kelly would have robbed me for). Kruse went way above what I expected with their HONESTY!!! THANK YOU, KRUSE AUTOMOTIVE! You have earned a customer for life. I will refer EVERYONE to this locally owned business!!! Kruse - you have my loyalty

Great people to work with. Had a quote from another repair shop that I had used along time ago but…read moreseemed really high. Went to RB and they did a quote for the same same things and was half of what other shop wanted. When your talking $700.00 versus $1400.00 and good referral why would you go somewhere else. Will tell everyone to go to RB. Thank You so much Dianna Amburgey

I took my custom station wagon to RB Auto for a problem with the power steering. They quickly…read morediagnosed the problem and fixed the problem for a great price!

Great honest, local business. I've tried the chains/nationals, but there's just something special…read moreabout the one-on-one conversation this place provides. They could also be called "Customer" Care Center. I'll be back.

Take your car elsewhere. They overcharge and they don't fix the problem. Their customer service is…read moreterrible. Save your hard earned money and use a reputable mechanic. I was burned $700+ dollars from them, the actual repair from a reputable mechanic was 125.00 out the door with taxes and it was fixed this time. Read my review on google and read other bad reviews to make your decision. Don't believe the good reviews as that is their friends.