I had to rehome my dog due to medical reasons combined with his severe separation anxiety and the…read morelimitations of my living space. This was an extremely painful decision, and I chose to surrender him to this foundation rather than sell him because I believed they would have the experience and compassion to ensure he had the best possible future. Unfortunately, after surrendering him, I was met with judgment rather than empathy. Given the organization's mission, I expected understanding and kindness during an already devastating situation. Instead, the experience left me feeling shamed at a moment when support would have mattered most.

I applied to adopt a dog through this agency and was very disappointed by the experience. I was…read moretold I did not qualify because of my housing situation,I live in a mobile home, even though I can provide a safe, stable, and loving environment for a pet. None of my personal references were ever contacted, which makes me feel like my application wasn't fairly considered. To make matters worse, I later saw a post on their social media claiming that the dog was still available because all potential adopters "backed out at the last minute." This is misleading, since I was denied without fair consideration. It felt dishonest and unfair. It's frustrating to feel judged based on where I live rather than the care and commitment I can offer. Every dog deserves a good home, and every responsible applicant deserves to be evaluated honestly and fairly. Save your time and go somewhere else.

I brought my kitty Bianca in and they treated her well. She was given treatment for her skin issues…read moreand they were gentle with her which is a big deal to me. They also treated me and my son with respect which in my experience is very rare at Vet offices. I'm always met with an attitude for some reason. It was very refreshing. I have six cats and have been on the hunt for a good Veterinarian Office and I think I finally found it! Thumbs up Five Stars

My four year old dog effectively broke her back and I took her to Dr. Carl and staff…read more Over a very difficult and agonizing week they provided expert treatment and wonderful care. It was unavoidable that Luna will always be paraplegic, but I am certain that they helped me find the very best outcome possible for her. I earnestly recommend them for the great work they do and the humane way they do it.

Dr. Taylor is Amazing. Always goes the extra mile and loves our babies. I have been using his…read morebusiness for over 8 yrs and two dogs . Would not go to any one else.

Kind hearted physician, staff and environment. 14 years ago, we lost our Pomeranian (17 years old -…read more2 vials of insulin per day.) Jack and his people kept our puppy going and now, 14 years later, we're back with our newest addition. Superlatives cannot define this group and Dr. Taylor.. he's our veterinary angel, barb and charley thompson

It-and the vet Millie Hardigree- were absolutely wonderful when I saw her 15 years ago. I don't…read moreknow about now.

God help you if you're ever in an emergency, and this was the most recent clinic to have your…read moreanimals records. Three months ago they made me fight bureaucracy for hours to sell me medicated cat food that keeps him alive. Today I brought my dog in with wounds from an animal attack, and the young lady on the phones made a sassy comment "I read your review online, and I just wanted to make sure you're at the right clinic." It's true! I didn't make my dog suffer needlessly while coaxing a rude young lady to transfer records to a nicer clinic. She once again held my pet's care hostage for her own selfish reasons. The young vet tech who brought me my dog back insisted she heard the conversation and acknowledged none of the obvious sarcasm. Owners and management, if you're reading this, you have an immature young lady managing your front office who treat your customers like a high school nemesis. She has one or more cohorts who back up her sadistic behavior. I know you have good people working there, so I strongly urge you to address that issue. When my dog is done bleeding, I'll have an opportunity to ask her to transfer records to another clinic, and I expect a tremendous amount of friction.

I hate nothing more than someone treating me like I don't know how to care of my pets! I took my…read moreexotic pet in for a simple eye issue that just needed some meds. I filled out the extensive information sheet on my pet, and then later was asked again about each question and the answer I put. And even some questions then got follow up questions, as if the answer I gave was not good enough. None of which could even have anything to do with the problem my pet was in there for. I was happy with the care my pet received while in there. And they were good about calling a couple times later to follow up on how he was doing

I've never written a negative review on this platform, but this one deserves to be the first…read more My son has a veiled chameleon who was sleeping with his head raised up which can be an issue at times. We found PR online and called to explain the situation. The person on the phone acted like our chameleon was basically near death and we needed to rush in for an appt. But, before we could schedule they required an over the phone payment of $65. I've never had this with any other vet, or other business for that matter. We were told this would be refunded if cancelled 24 hrs out. We paid the fee, scheduled an appt, then called other exotic pet vets. Found 2 more nearby with good reviews who were both less dramatic about the situation and more than happy to set appointments without charging prior to meeting. My wife called back the following day (prior to the 24 hr window) to cancel our appointment. When she asked for the refund she was told they will not refund her card but instead mail a check. A week passed and no check. My wife called to inquire and was told the check was sitting on the desk and would go out that day. Another week passed, still no refund. She called again and this time told "we send groups of refund checks every few weeks. Yours will go out soon." Another week, no check. This time I drove to the office and was met by a woman (Donna Ross, office manager) who turned very defensive when I mentioned I was there to inquire about our refund. She curtly stated it was sent out two days prior so go home and it should be in our mailbox in the next day or two. Another week passed and still no refund. I returned to the office again and was met by a sweet girl in the front. I explained why I was there and she went to get Donna Ross. I could hear their conversation in her office including her complaining about the fact that I was back. When she approached, there was no pleasantries, no "I'm sorry this has taken so long". Instead she just snapped, "I told you I mailed the check and since I can't control the mail you're just gonna have to wait it out. If we get it back I'll call you". Very rude, very unprofessional. At this point we were at 30 days from our original call and charge. I asked them to write me a check and cancel the other. She told me she couldn't and I would have to talk to the doctor if I wanted to wait. Which I did. Eventually Tim Gravatte approached to discuss. I'll spare the lengthy details, but have an audio file if anyone would like to listen. Long story short, this guy was just as unprofessional as the first. Our only crime in this situation was setting an appt with this place, paying the charge they insisted upon, then requesting a refund as they said they would do when no services were rendered. We were basically treated as a hostile witness throughout this whole experience, as if we had wronged them in some way. It was quite strange actually. There was never an apology or really even human decency with any of the interactions. Mr. Gravatte refused to write a check and just kept repeating if the refund doesn't arrive in another 2 weeks I would need to drive back over to the office and then he would write me a check. So at this point, I feel like we should charge them for our time we have wasted on this ridiculous scenario. Terrible experience and still no refund. On the bright side, our chameleon is healed and doing well thanks to another vet who was professional, pleasant, and definitely someone I would return to. Penny Royal Vet on the other hand is a place I would definitely recommend to stay far away from. I have since talked with others who have had similar experiences as mine. Proceed with caution.

Absolutely a great caring Vet. Knows his business. Best in Woodford County. And best of all, he…read moremakes house calls. I highly recommend him.

Absolutely the best. A vet who comes to your house. Dr. MacDonald is caring and compassionate and…read morealways willing to diagnose and treat your animals. We've used his services for over 25 years. Highly recommended.

We've been going to Waco Animal Hospital nearly twenty years, I'd say. Dr. Martin was wonderful and…read moreDr. Crank is just as much so. They truly care about the animals in their care. I'll never forget the kind card with all the sweet notes from staff that they sent us after having to put my first dachshund to sleep. The care and compassion during that procedure was equally as kind (it actually took place at Advanced Animal but the Waco team was connected the entire time she underwent surgery and then again when the cancer came back and again when we said goodbye to her). The support staff are knowledgeable, kind, helpful, and understanding. I cannot recommend Waco enough. We have another veterinarians office within walking distance of our house, but we insist on staying with Waco because of all the reasons above.

I wish all animal clinics were this invested with their patients/animals. I drive from Lexington to…read morenow have my pets treated. The staff & Dr. Crank are so welcoming & informative. Dr. Crank will take as much time as needed to make sure you are confident in the health of your pet. Thank you so much for being top notch! #fivestar :)

We are new to the area and come to the area with experience with an outstanding repro vet so we…read morewere very nervous about getting a new vet. Within a month of Moving we had to put our old dog down and Dr Skipworth and his staff were extremely caring. We also called on a Sunday evening and got a response immediately about coming in first thing in the AM. We also had a female Go into labor at 4am and got a response immediately when we needed help.

We were driving north from Atlanta when one of our dogs got unexpectedly sick. We walked in the…read moreclinic to get some help and we couldn't be more happy with our service. They were so very nice and accommodating. The clinic is beautiful and the staff so very caring and helpful. Twinkle got all fixed up and we are so grateful for this wonderful business!!