Recently we had a heat pump system replaced in an addition on our home. Unfortunately, the installer was quite less adapt at this type of system. We ended up with AC, but no heat. We had to say enough and sever ties with him. We called Russell's and their service was outstanding. From the call to their customer service to them showing up in less than an hour. Angel and Bruce had things figured out in less than an hour and pointed out that the wiring was incorrect and the thermostat wiring was wrong as well. The ducting was done wrong and Angel pointed this out. ( I will fix it myself soon). Can't say enough good things about these guys. read more

I have used Russell's for the past few years for my AC. I have requested Bruce each time and cannot say enough about how wonderful he has been. He is reliable, honest, personable, and hard working. He has not only serviced our AC units but when we finally needed to update our old AC, he was great with the install. I recently purchased a mini split AC for the garage and again Bruce was great, installed it in no time and it is working great. I highly recommend them. read more

Angel and his crew are the BEST. They are handling the HVAC systems on our new commercial building and are doing an excellent job. Every day I am so impressed by how much they get done. They are true professionals and I couldn't be happier. Everything is installed to perfection and looks great. If you need residential or commercial, definitely give them a call. Their price was also very affordable. read more

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Responsive, friendly, helpful and reasonably priced. They were the first to respond to a request for estimates, and were able to come out the same day. They quickly diagnosed the problem and had the parts necessary to do the repair on the spot. Highly recommend! read more

Angel and his team are Amazing! This will be the third service jog Angel and his team have done for me and I have to give them a shout out. Amazingly Responsive, on ETA' s and diagnosis, and as honest as they come, Thank you Angel for taking care of me and my tenets heating and air conditioning needs, You will always be my first call! read more

Set an appointment right away. Service rep Roy was on time, actually a bit early. After a very thorough inspection and outline of how they would proceed with the installation of a patio heater, he promised a written proposal within a few days. Nice, professional approach. read more

Do not use this company. I called them out Tuesday because my air wasn't cooling down enough. It wouldn't get lower than 77 degrees. I was told that my ducts needed replaced. I paid the $4000 for the work to be done. It was completed on Thursday. Since then I have been running my AC constantly and it will not drop any lower than 82 degrees. Somehow they managed to make it worse. I went up to the roof and found that I'm losing half of my air onto the roof. I called their answering service and I was told that if I wanted to talk to a technician I would have to pay an after hours fee being that it is Saturday. Now I get to spend the remainder of the 104 degree weekend with hardly any air and watch my Edison meter spin. read more

Just my luck that my AC went out last weekend in this unrelenting heat. I called one place that said they were too busy and could be out on the 6th. So I researched companies and went with this one, they came out as promised the next morning. The service tech was super nice and very transparent about my 16 yr old system. I opted to have it completely replaced. The next crew came the following morning. Great guys! I cannot imagine how hot it was in my attic, but they worked fast. When I asked about timeline, they were totally on point. Both gentlemen were really cool, worked so hard, and finished before the estimated time they gave me. It was 95°in my house and when they completed it, there was instant relief. I highly endorse this company as honest, fair priced and swift. Great employees, from the phone call answerer who did call backs to tell me the crew was coming, too each person that worked so hard. GREAT COMPANY! read more

It's been 2 years since we had them installed the AC for us and after sending numerous techs, finally Angel came to fix the frozen lines problem last month. But guess what? AC runs ridiculously loud and strong! We literally hate our ac now. When Angel gave us a quote, he said dual speed, would be quiet and save energy and stuff. But he didn't mention dual speed for furnace only! Outside unit is only one speed. The way Angel fixed the frozen lines problem was forcing our ac to run second stage every time to prevent the lines from freezing up. By the way, they installed a nest thermostat for us, told us about stage 1 and 2. Now stage 1 is completely useless. And owner commented my last review and told me to contact them. We did, many times. So many that we lost track of how many techs had come try to fix our ac. read more

3 years ago Angel had to re-design the system from my builder (my house was new but the builder did a bad job and refused to fix the issues). It was never properly balanced, I had to fight with him time after time because I had hot and cold rooms; after many frustrating trips, part of the answer was very simple, low Freon, but he never checked the obvious. I have a multi damper system, which he is supposed to be an expect on. I decided to make some changes, to change the actuators so I control the dampers myself individually remotely and use a Nest thermostat, (a friend did the work). But it turns out the 2 main dampers probably haven't been working for months, and he came out and couldn't be bothered to try and figure out if or why they weren't working. Then he was ignoring my calls, I finally blocked my number and he answered, he basically told me he wasn't going to help me which I told him was bs! He hung up the phone, but called back a minute later and swore and cussed at me and told me to go F myself! I would not recommend them to anyone and I will likely sue for the entire Jon, I spent over $3000 to begin with. read more

Leaving this review on behalf of my mom: "I highly recommend Russell heating and air. I was in a pickle over the summer and my unit blew. After calling around And getting the run around and no shows from other businesses in the area I was happy to stumble upon Russells. I have an old 1920s cottage in Redlands so I'm very picky who I let in to work on it. Russels installed a new unit, insulation and new duct work and all work was performed to white glove standards. Very reasonably priced. I'm on a service plan with them and will be using them for years to come. " ann Emerick read more

So I first called Russell's to come out and clean out our ac vents and they sent out Roy to give a quote on everything. He was extremely polite walking us through everything from the process to the pricing. They then sent out Donnie and Justin to do the actual cleaning process and they were also really nice and did a great job. One of them even noticed that our porch step was broken and fixed it, which was awesome. Then I couldn't get the ac to start up, so they did a courtesy visit and Roy came back to solve the problem. It was a good experience. Thank you guys. read more

Very professional, efficient and congenial. Pleasant to have in the home.

Russell and Heating are the best great teamwork, angel came out and evaluated our system and quoted us a great price a few days later Connie contacted us and scheduled the work to be started by Bobby, Mario, Donnie and Tanner to come out and do the job they worked hard and got the job done thank you guys read more

I don't normally write reviews on Yelp, and, in fact, I do believe this is my first. I am so upset about what happend that I felt I needed to write this to protect all the other seniors out their from being scammed. About a year ago, my parents (who are in their 90s) had Russels come to their home for a service call. At that call, they were informed that they needed a complete new air conditioning system. Unfortunately, I was out of the country at the time, so my dad signed the agreement, and the system was installed. Although the system seemed to work well, it had an annoying "bam" sound when the unit first came on, My dad called Russells for another service call. The service tech informed my parents that they need new ducting throughout the entire home, and needed to rebuild the entire intake area, or the unit would burn out. He said that their is too much air being forced through for the size of the ducts, and it was causing a overload on the motor....... all of this would be done for about 8k which included the seniors discount. My dad agreed to have it done, but I came to their home right as my dad was signing the agreement, so I asked the tech to explain to me his findings. Once he told me why it needed to be done, I asked him, "aren't you the ones who installed the new air unit int he first place?" and he said yes. I told him that they were either negligent or criminal for not disclosing that the duct size was not sufficient, or the air unit was too big when the unit was first sold. My BS detector was running on overtime, so I contacted someone from my church, Chad Cornwell at Mechanical Air Control. I asked Chad if he could evaluate the findings of Russells. He came out this morning and found the problem. The service tech at russells failed to hook up a cowling of the intake correctly.... one screw was installed, and whala. Problem solved. No more sounds. No more heavy draw on the motor. read more

Top-notch can not be beaten by anyone out there. Russell does not only have the best product but the service can not be topped. Out favorite guy, Justyn is an amazing guy with such a great attitude and always looking to help out in any way he can. read more

Our AC went South and Russell's had one of their techs, Mike come the same day as we called. They even called prior to his arriving to be sure we were ready for him to arrive. Mike was very polite, introduced himself and wore booties when he came into the house to check out the thermostat. He fixed the system quickly and we are now enjoying cold air!! I wouldn't think twice about calling Russell's Heating and Air Conditioning again. Great job!! read more

Russles did a great job. Mike the AC tech is a great guy and a hard worker that knows what he is doing Thank you russles for having great service and having people that do a great job read more

Our heater went out over the weekend and most places are closed but I went online to Russell's and was able to schedule an appointment for first thing Monday. I received a call when they opened up on Monday and had a technician out that day. Mike, my technician, diagnosed the problem and offered me a couple of options for fixing the problem. His customer service was great! I recommend anyone to use Russell's. They are fast, friendly and honest! read more

Russell Air Conditioning was a trusted name for many years in the Yucaipa area, but I think it is no longer worthy of its reputation. A few days ago I called them to check on water dripping from the ceilings of two of my bedroom closets. Russell's technician told me the condensation pan was cracked, had flooded the area under the A/C unit, and needed to be replaced. After calling his boss, he offered me a price of $1,107 or a "deluxe" solution for $2,912 if I decided within the hour. I told him I had to consult my wife and would let him know. An hour later he called back to see if we had decided. We did not respond to what we felt were pressure tactics on the elderly (I am nearly 85.) Instead, we had another technician (not with Russell) out the next day. The other technician found that Russell's tech had misdiagnosed the problem. The cause of one leak was a dislodged pipe, which had allowed water to spill onto the closet ceiling. The cause of the other leak was water dripping from an uninsulated section of cold coil. In fact, there was no flooding visible under the A/C unit, and the pan wasn't even visible without removing its housing--which the Russell person did not do. The leaks were fixed at minimal cost and involved NONE of the repairs the Russell tech said were required. So either he was incompetent or he was lying to me. Either way, I have warned you. read more

Called this company to reconnect my air duct and install a smart thermostat. Came and gave a quote if $200 for both. The guy wanted to move my thermostat to another wall starting that it would be too difficult to install the thermostat where the other currently installed thermostat is at due to the new thermostat needing a power wire. I asked the guy why would it be difficult if there is wires currently there which I would assume would make it possible to fish the power wire through. His response was well there too many obstacles in the wall to fish the wire through. I asked him how did he know if he didn't attempt to or even look at how the wires ran through, his response? "Well that will take over 5 hours and we won't do that" I thought, is that how you talk to your customers who are looking for help and are just asking questions to better understand? So I told him to not install the thermostat since the new location would not be ideal to measure the right temperature of the house. He charged me $100 to fix my air duct, used a couple of inexpensive braces and some tape, took him about 7 min to complete. So this guy charged me an hour of labor for 7 min worth of work. I normally wouldn't mind paying for a job regardless of the price but after he was done so quick and thinking about the layout of the house, I figured out why he didn't want to fish the wires and instead relocate the thermostat. He just wanted to drill through my wall to make the installation as fast as possible instead of considering the customers wishes. Never again would I call in this company or recommend them to anyone, my impression of them is that they are lazy, want the fastest and most laziest way to complete a job instead of doing quality work and already attempt to try to make the customer happy. Pictures below are the 7 min job they charged me $99 for. read more

Saw an advertisement in our HOA newsletter for Russell's promoting a maintenance check for $60 and decided to give them a call. As with most service calls, they give you a window of about 4 hours for the technician to show up. Justyn arrived 30 minutes after the window opened which was great. He was extremely friendly and knowledgeable. He answered all of my questions and did a fantastic job tuning up our A/C which is now running a bit cooler and more efficient. When we started up the unit to test, Justyn could hear some vibration so we turned it off. He reaches in and removes a small piece of paper that was in the "wheel" (not sure what the actual part is called). That immediately remedied the excessive vibrating and likely saved us future repair expense. I feel that for $60 the service performed was a steal. I now know much more about our unit, and some preventive maintenance actions I can take to keep it performing in optimal conditions. Thanks Justyn! We will definitely be using Russell's for all of our future A/C & HVAC needs. read more

We had Russell's Heating & Air come out to service our heater after The Gas Co. came out and said the flame was yellow and it needed to be checked further. The Gas Co. also stated that other than that, it was in good working order. A tech came from Russell's Heating & Air and checked it and said that it either needed to be replaced because it was so old, or we could get central heating and air, despite having asbestos in our ceiling. They said they could not fix our heater. When we called them, they said they couldn't even clean it out, despite the fact that they had cleaned it out before. They stated they couldn't do it at all. So, we called Burgeson's in Redlands - they came the day after Thanksgiving and CLEANED IT OUT!!! It was obvious to us that Russell's Heating & Air just didn't want to do the work. It seems that all Russell's Heating & Air wanted to do was have us buy a new wall heater or put in an expensive central unit, which we would not do, because we have known about the asbestos in our home since we bought it and it is wrapped and safe. If we were to pull it out, it would cost thousands of dollars, because HazMat would have to remove it. So, we wasted $65.00 with Russell's!!! We will never use them again!!! Burgeson's not only cleaned out our heater, but they did it for an exceptional price!!! read more

So far I've had them come out in 2 separate occasions this month. Thankfully they were able to get the air running both times even though my unit is about ready to go out. I was very satisfied with the time the technicians took to explain to me what the problem was and also what my options were. Ricky is a very nice guy and I felt he was very genuine, knowledgeable, and honest. I picked this company based off of other good reviews and also signed up for the monthly membership. So far I'm very pleased:) read more

Our Ac went out on a Saturday night. We called Russell's and had a tech here within 45 minutes of our call. Chad M. was our Tech, he was super nice and confident!! I highly recommend this company and Tech! read more

I highly recommend Russell's. Our AC stopped working during our record breaking heat wave, called them and they sent a tech the same day. Matt and Russell are knowledgeable, friendly and clearly explained what was happing with the FAU. I received an honest assessment and did not feel like I was being sold something I didn't need or over charged for any of the work they did. Great job, thank you! read more

I had Russells "Tune up" for $60. My unit is 11 years old and I hadn't noticed anything wrong with it. I just wanted a "Tune up" in case something was going on that I didn't noticed. Their "Tune up" was them telling me I needed $800 worth of repairs. I was low on freon and they didn't even add any. I needed the pipes re-wrapped with insulation, they didn't touch it. Their "Tune up" is merely a diagnostic of what they say is wrong with ur unit. Don't waist ur money with their "Tune up" because they won't do anything but tell you how much money they want to steal from you read more

Thanks for your concern,John Borden (CEO) But at this time I do not wish to contact the number you provided thank you,My issues are already resolved. You will not find me under jose D,you might need a full last name for that. I did advertise (INLAND VALLEY HEATING & AIR CONDITIONING) on my personal account last year because "I appreciate honest work" when it counts however what I post on my personal account shouldn't really be of concern to you. What should be concerning is that your company "does not do business that way" and should look into what your employees are doing maybe without your consent. Regardless how long it took for me to actually yelp your company and post my experience it still happened. In the end I did not get charged the fee for the visit to look at my ac which makes complete sense due to the circumstance caused by your employee "RAY". one thing I would like to mention is that he kept getting on the phone and talking to someone he said was his "boss" which was giving him "price quotes". This is simply my experience and my review nothing against your company just keeping it honest. Might want to look into that instead of me. Again,Thanks for your concern greatly appreciated. Think I provided enough info for you to go off of. No need to go back and forth. You should update you company pics if you have a change of staff either way I circled in and placed arrows on the guy that came to my home from pics posted on your Yelp account (breast cancer awareness month),he is the first man on first row starting from the bottom. maybe he doesn't work there anymore but I'm not taking down my honest review. Thanks john Borden (CEO) from the Russell's heating and air conditioning in Yucaipa. "I don't have the wrong place". read more

Once again I had a appointment with these people to service my system. Told me they'd be here between 8 AM and 12 PM. Got a call saying they were on their way and would be there at within a half hour to 45 minutes. An hour and a half goes by and I call to find out where they're at. They don't know. Sat around for half my day waiting for these people. Finally left because I couldn't wait any longer. This is the worst company ever. I wish I would've never bought my system from them. All thy do is lie. So I get a call at 1159 telling me they are there. Lol. Oh ok. Well I guess they got there before 12. What a joke read more

Charged me $99 to come out looked for a couple minutes. Told me the circuit board, igniter and thermo coupler would be around 950 dollars plus another 600 for install and the work wouldn't be guaranteed because the unit had bad wiring cracks and smoke damage...etc.... The serviceman from Russell's tried to sell me a 5000 then 10000 then suggested 15000 dollar unit...not happy at all. A friend of mine who happens to be an HVAC tech came out the next day and said the unit was perfectly fine. Found all the same parts for a total of $112 with free shipping... read more

Do not make the mistake I made. Shop around get other quotes. There are plenty of Heating and Air Conditioning companies out there and Russel's is not one of them. They charged $10,000 for new AC unit, condenser and epoxy duct seal treatment. My neighbor just had AC unit, condenser and furnace installed for $6,800. Besides the price ripoff their quality of work is horrible. I called them back to fix furnace door that they jammed. Called them back because when I turned AC on the air was warm. They left coolant valve closed. An exterminator doing an inspection under my home discovered a water leak After calling a plumber it was brought to our attention that it was the AC condensation line. Called Russel's back for that. The installers did not connect it. They fixed it and said it would dry out. I called them back and asked them to replace wet insulation. And most recently, I had a contractor under my home he took pictures and showed my that there is still a small leak, they left a roll of insulation under the home, the nearby dryer duct was squashed and my crossover ducting has large holes in it. Why wasn't this caught when they inspected before quoting the job and what good did their epoxy treatment do. STAY AWAY FROM RUSSEL'S ! Better companies out there. read more

Showed up on time, fixed the problem, very knowledgeable technician and very reasonably priced. We appreciated that he was straight forward and explained our problem and did not try to sell us something we did not need. We will definitely be using them for future service and have recommended them to friends. read more

Be careful when dealing with Russells. Roy from Russells came to check on my heating ducts. He was knowledgeable. Proffessional, and answered all of my questions regarding the ducts. In the past a Russells manager had come out to correct the faulty work of another Russells employee; That manager was also awesome. He apologized and had the work redone. At that time (4 years ago) I did complain about the prior employee who did the faulty work as the duct work cost thousands and the prior employee had not done it correctly. Because 4 years ago I complained about this experience, Russell is currently no longer willing to honor the "lifetime" warranty on the product they installed. So be careful when dealing with Russells especially in regard to work that involves warranties read more

I was so impressed with Russell's. I called this morning and spoke with Paige about my problem. I was told that someone would be put in the next 90 mins and they would call first when their repairman was on his way. Bruce Colley arrived and took care of my repair and based on what I described, knew exactly what the problem and how to make the repair with my ac/heating unit. I oils highly commend Russell's and I can't say enough about Bruce and his friendliness and professionalism. They all get 5 stars from me and I will definitely use them again in the future. read more

Great company. Friendly & responsive office staff & technicians. Belonging to their service contract "club" puts you at the head of the line & provides reassurance. read more

Furnace is all taken care of. Justyn changed out a cracked condensate pan, checked seals, and cleared the drainage pipes too, even on the outside of the house so that it would drain better and won't back up. Also pulled out an old clog of something. He's even going to come back next time to drop off a new filter. Parts come with a 10 year warranty. All included with the charge. What probably would've taken me a week to figure out, they fixed in about 2 hours spread over 2 days (1 day for free inspection and quote, 1 day for actual service). I'm really glad I called this company. They took all the information I reported and quickly solved my problem with a high level of friendliness and professionalism. Everyone I spoke to, including Brian who arranged the service over the phone and Justyn the technician who completed the service, provided probably the best customer service I've experienced with any type of home related project. Even our dogs loved Justyn and walked him out when he left. Give that guy a raise! We're ready for the winter. read more

Great service. Showed up on time and professional. Was able to diagnose and fix the problem that 5 other HVAC "professionals" couldn't. Heater works great now. Didn't try to sell me on something I didn't need. Will use again if needed. read more

russells came out and did my service,matt did i quick and offered a tip on a question i had worked better,thanks matt.t scott

Referred to Russels by a friend. From the start Angel was great at communicating the issue with my ac. He originally told me it would take two days to get the part, but surprised me the next day with part in hand :-). Sent me pics of the bad part and the new part in its place. Great company. Would defiantly use again. read more

Called into my home warranty service line to request service on my rental's AC unit, Russell's was at the home within 2hrs and completed the repair on the spot. I've never had such quick service through a home warranty company as I have with Russell's. Instant call back once the ticket was submitted to their office. They relieved a lot of stress on me since my tenants are so demanding and impatient. read more