Prompt and Excellent service by Brandon Davis of Russell's Heating & Air Conditioning. Brandon replaced a capacitor and added freon to our AC fan unit. We are members of the Russell's regular maintenance plan, so this repair demonstrated to us that we will get a quick response, a clear diagnosis with options, and a discounted cost for repair. All of that worked for us when Brandon helped us today. Posted by Tony Grayson on 17 April 2024 read more

After reading their "reply to my review" it's clear this company is exactly what I found to be true. Not trustworthy and provides just the information they want to provide rather than the entire story. In regards to the $99 fee they charged when they came out to our home the other day, their "technician" never did a full inspection on our system nor even connected the testing equipment properly. Reviewing our camera footage with our HVAC company, it was clear their technician did a basic check then decided to quote the most expensive solutions rather than investigate the real cause. As far as "self diagnosis" on the condenser line, that was done by the HVAC company we use and we only allowed Russels to come back out as a trusted previous business we have used for almost a decade. Now that the former people we worked with at Russels are gone, the new people in charge have taken it to a level of integrity we can't recommend and are happy to be done with them. Lastly, the only rudeness was the person at Russels for trying to take advantage of a customer with misinformation and using "I'm new here sorry" but continuing to put us on hold while she had asked someone that knew the answers to provide her what to say. Sorry but that isn't an excuse to under quote and play games on the phone. Any customer would end a call when getting back and forth for 10 mins on a call with someone going in circles without providing any real pricing for a simple fee they have charged us in the past. We went against our better judgement and gave them one last opportunity to come out after that call to remedy the situation and it only reinforced our previous impression that we wasted time and this time money and felt like we were now out $99 for getting nothing but lied to. Our system works wonderfully now after a $50 repair that was done today and $400 to refill a small leak. The condenser leak was due to a crack in the pan that was never repaired from previous visited by Russels and was repaired. There was never a need to charge us in the past to "clear out the pvc line" when in fact it was only because the pan had a crack. So everyone that is the entire story. If someone gets upset and ask for a clear pricing guideline and isn't happy on the phone for being lied to, you can now see why. read more

Undesirable techs in my house. In six months I have paid them $2000... Always find something. Have a new company now and said who ever did the work screwed up my heating system which is only 10 yrs old A Trane unit. So I am not happy read more

Look no further for a great company for all your HVAC needs. They have serviced our system (we are signed up for annual maintenance on AC & heater) and now, they just sold us & installed a new system to replace our 25 yr old one, and we are so pleased. Customer satisfaction is their top priority. The techs are knowledgeable, professional, and prompt. The office is easy to get in touch with to schedule service. They have definitely won us over. You should give them a try too. read more

I had no heat so I called Russell's as they were the same company that put a sticker on the furnace when they serviced it in 1985!! Yes, you read it correct, 1985. I just bought a new home and I knew I had an almost 40 year old furnace so I figured this would be the final hurrah for the old stalwart. I was amazed that Russell's still had the same phone number from the sticker on the furnace as most companies don't last half that long in the trades. From experience (I am over 60), you don't lose vendors like that! Justyn came out within the hour and could have easily tried to rip me off by trying to sell me a new furnace without really looking at the cause of the problem. Instead, he fixed the problem and serviced the furnace and gave me some new air filters, all for under $100. Again, you don't lose vendors like that either! He did mention that the unit is obviously getting near the end of it's lifetime and until then, I should install a good carbon monoxide detector ASAP to be on the safe side. All-in-all, my experience with Russell's Heating and Air Conditioning was beyond excellent and I would highly recommend them as knowledgeable and, above all, trustworthy! read more

We came home to our AC not working during one of the hottest weeks so far. We called around multiple places to see the soonest someone could come out as you can imagine many places were booked out for a couple days/weeks. We called Russell's who was also super busy and put on an emergency list. We were doubtful they would make it out to us same day but thankfully someone reached out to us and was able to come out ASAP. We did have to pay an emergency fee that we were told about before hand but with 3 young children/a baby in the house we are just thankful someone was able to come out that fast!! He figured out the problem fast and was able to fix it for us within an hour. read more

I contacted Russells because my air conditioner was blowing warm air. Response time to arrive was good, only a few hours. The repair was very fast, as the problem was a faulty capacitor that was almost out of tolerance when they did my tune-up in May. This is a $30 piece of equipment, the changing it out took approximately 15 minutes, and the charge was $300 (which translates to about $1100 an hour minus the part charge); I think that the bill was excessive. Buyer beware; and I suggest getting a written estimate(my bad). read more

We called this place cause ad said they service coolers, we made sure we told their receptions the brand and what kind of cooler, so they could be prepared when they came out. Well communication was dropped he came out for noting, and we didn't get it serviced. We were disappointed that they weren't prepared for the job. And wasn't familiar with cooler unit. Even after we told receptions what kind of cooler it was. Service man was kind. read more

Outstanding service. Great response time. Technician named Matt showed up on time, diagnosed the problem and fixed the problem in a very short time. Very professional. Great job Matt, thank you. read more

Highly recommend Russell's! I had 2 other AC guys come out and tell me my unit was fine. One charged me $120 and the other charged me $ 85 and my house would still only cool down to 79°. I was referred to Russell's by a friend , I gave them a call and they sent a technician out the next day (which was a Saturday) at no charge! He was very polite checked all the basics and let me know everything was working as it should. He said they would send a senior technician out to inspect why the house wasn't cooling. I recieved a call Monday morning as promised, Angel came out and informed me my return ducting was to small for our unit and told me what I could do to fix it myself and save money! I was so grateful! When I asked how much I owed him for his time he said $0! You can't find customer service like this anymore. Russell's is the only AC company I will ever call. read more

We just had the heating and A/C system replaced. The whole staff was efficient and through. The ducks were cleaned and sealed. All the registers were replaced and we had a UV air purifier device installed which studies show kill viruses including Covid19(per studies we indepently looked at). Angel was a great non pressure salesman and Connie gave accurate front end information. The whole staff paid attention to every detail. They wore masks. I felt comfortable having them in my home during Covid. read more

This is the worst service, if the old older Jerry would have only known, what company was running it, he would have sold. They lie, Set appointment,Send me a invoice with information that they serviced my Air, turned it up, serviced it charged me a lot amount of monies, We took pictures of the cooler and nothing had been done, they quoted they needed more money for pads for it to work. this is the worst customer service, got another story and lies from every one you talked to. Bottom line nothing was done, however did receive an invoice work was completed. DO NOT USE ThIS COMPANY read more

A bunch of liars and story tellers. GO SOMEPLACE ELSE. Ok so this is going to be a lengthy review. The original owner Jerry Russel would be pissed off if he found out how his company is being ran. The following is my experience. Around January we called them to come check our heater. They told us that our heater was about ready to catch our house on fire and said we needed to replace it. We believed them so we had them replace the heater. It was making a lot of noise and we figured that they would tell us the truth. During the process of replacing the heater I got to shooting the *$*)($ with one of the installers. I asked them how long a air conditioner lasts. He said "ill look at it for you, how old is it?" I told him it was installed in 2004. He said it should last awhile longer. So.....A hour or so in to the heater install I get told "Oh your AC won't work with this heater. You will have to replace that too." WOW ok... So we believed them again.... Stupid ass me. So we purchased a new AC because they told me it would conflict with the heater....... I should of knew that was BS. Anyway..... So the installers were pretty cool. It was cold outside and raining like crazy. The AC arrived a while later. I asked on of the installers if it could be moved to another area of my back yard to give me more room on my patio. He said it wouldn't be a problem but its raining and to call in the spring and have them check the AC and make sure its set right.........I asked would it cost to move it.....I was told no... So spring arrives and it got hot. I called the company and told them I needed them to come set the AC for us and turn it on. The lady that answered said we will send someone out and let you know the cost....REALLY???? Ok so i never heard back for a week.... I call again. They send out Chad. He was cool at first. Acted professional and adjusted whatever he adjusted. I asked about the AC being moved He said oh ya. No problem.... I will call you tomorrow and have it set up..... 2 weeks go by. No call I call up and asked to speak to CHAD. The lady answering said he was sick but would tell him I called...Uh Huh.. OK.. A week goes by. I call again. Chad's Dad Angel comes out. He seemed cool too. At first.... He then tells me that it will cost over a grand to move the AC and they would not do it for me as they said. I inquired about "Chad" telling me it was all good and it would be moved at no charge. Angel told me "Chad doesn't run this company. He's my son but told you wrong"...... So Angel said he will get back to the office and someone would call me and figure it all out and work this out. Another 2 weeks gone by and no call....... What liars these people are... My question is this now.... 1. Did they lie to me about my heater and could it of been fixed? 2. Did I need to purchase a new AC unit cause it "won't work with my new heater?" 3. What is this crap about someone will call you and help you? A side note. I knew Jerry and his family. When he owned it the business was good and they were honest. They went to my church and were good people. I don't know who these people are who run it now but if you want a good bending over then hire them. If you want someone who won't call you back then call them. If you want someone who will tell you all these stories and not follow through...by all means hire these people!!!!!!!!! I learned a big lesson. Hope this keeps people from getting hosed like me. I look forward to finding out when I need them to service my stuff that is under warranty that I am going to get charged up the butt. Great business guys keep up the good um..... stories.??? read more

Highly recommend Russell's! Their customer service is great and so friendly! My ac went out during the hottest part of the week and with having a toddler at home I was so grateful they fit us in the same day. Roy was our tech and he was so great in helping me understand what was wrong and the best ways to fix our problem! I will definitely be using them for all our heating and air needs and recommending them to all our friends! read more

Excellent company, knowledgeable and prompt. I call for service this morning and they were at my house within an hour. Explained the problem with Ricky and it was located and fixed very promptly. read more

I was very grateful for the customer service my husband and I received when we called Russell's. We are having an issue with our thermostat. We had not had heat for 2 days. I finally called Russell's because a friend recommended them. They came out within an hour! No charge to come see what's going on with heater. Justyn was our service guy. Very nice, thorough, polite, explained everything. Now they have a new customer! Thanks Justyn & company. Good customer service! read more