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    Russo's Restaurant

    4.0 (1 review)

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    3 years ago

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    Russo's - Corn fried fresh perch bites with jalapeño remoulade

    Russo's

    3.7(194 reviews)
    0.0 mi
    $$$

    Always a great meal at Russo's. One of my favorite restaurants in the Akron area and the only one I…read moreknow of that specializes in New Orleans/Cajun food. Jambalaya is great as well as the Halibut with Cajun sauce. Not really a mediocre item on the menu.

    I've been using Yelp as long as I can remember and my experience at Russo's on 05/22/2026 was so…read morebad it has lead to my first post/review. -if you're thinking about going to Russo's for drinks go to Vinifera instead. The atmosphere, selection, quality, and experience is superior. -if you're thinking about going to Russo's for oysters go to The Noisy Oyster instead. Their oysters have more flavor and are priced more reasonably. -if you're thinking of going to Russo's for steak or Italian food go to Porta Rossa instead. The ingredients are better quality and the food tastes much better. Our waitress and the hostess at Russo's were ineffective. The manager was combative, unprofessional, unapologetic, and very rude. She told us they were in the business of making money. The owner was not sympathetic to our situation and empowered the manager to treat customers poorly. They made no effort to try and offer us any discounts or adjustments to the check after all the errors and rude behavior. Loud atmosphere, slow and poor service, bad management and, overpriced and subpar food. Save yourself from having your own bad experience at Russo's. I strongly recommend going elsewhere. I find it hard to believe our situation was an isolated incident.

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    Russo's
    Russo's - Cavatelli Pompadour with sausage and a meatball

    Cavatelli Pompadour with sausage and a meatball

    Russo's - Fresh cavatelli with chicken.

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    Fresh cavatelli with chicken.

    Lee's Seafood Boil-Cleveland

    Lee's Seafood Boil-Cleveland

    3.6(184 reviews)
    20.9 mi
    $$

    I ordered the Ultimate from Lee's Seafood Boil in Cleveland, and it was missing several items I…read morepaid for -- fried calamari, extra sides of eggs, corn, and potatoes. I called to let them know, and the young male cashier who answered the phone acted like I was bothering him. He said he would "go ask the manager what to do," put me on hold, and then hung up on me. When I called back, he hung up again without saying anything. So I drove up there -- even though I didn't really have the time my because fiancé recently had surgery on his leg so I'm taking care of him-- and yet things got even worse. In person, the same cashier cut me off while I was speaking, told me to my face that I was wrong, and said he had already checked the order (which clearly wasn't true). When I tried to explain, he got loud, threw my receipt on the floor, and kept arguing with me in front of other customers. His tone, attitude, and behavior were unbelievably disrespectful and unprofessional. Thankfully, the manager stepped in, stayed calm, and offered to make the missing items for me -- which I appreciated but while speaking with him the cashier would interject with rude, condescending and callous remarks, trying to continue the argument. The cashier placed the bag on the counter and refused to even acknowledge me. He just stared away like I wasn't standing there. The manager saw this too, and ended up moving him to the back room and handing me the food himself. My little sister was also disrespected when she came in to pick up our initial order. He would say "I can't really help you" and would walk away to sit on his phone and put his feet up on the counter. How are you the cashier manning the counter and can't give someone their order?. He gave the same response to another lady as well. We usually go to the Lee's Seafood Boil in Solon. The food is amazing there and the customer service is some of the best I've ever had. While the one on Lee Rd is the exact opposite and they're extremely greasy in comparison. We will never be returning to the Lee Rd location and will forever stick with Lee's In Solon. Manager: 4/5 - respectful, professional, and made it right. Cashier: 0/5 - rude, dishonest, disrespectful, and completely out of line. This was one of the worst customer service experiences I've ever had. No one deserves to be treated like that. I won't be coming back unless serious changes are made -- starting with that cashier.

    my children was craving for seafood so I tried this place out. I spent around $40 just to try to…read morefigure out how they business were and I will give them a zero we was eating nothing but shrimp there was barely uncooked muscles and we had crab legs when I tell you it was no meat in the crab legs, my daughter was eating the shell. I called up there to let them know what was going on and they're going to tell me to leave a review. bad customer service.. experience with a zero just a waste of money

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    Lee's Seafood Boil-Cleveland
    Lee's Seafood Boil-Cleveland
    Lee's Seafood Boil-Cleveland - Menu

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    Russo's Restaurant - cajun - Updated June 2026

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