I totally disagree with the negative posts on Yelp about poor customer service at Rustic Furniture. They have always been friendly to us. We appreciate that they allow us time to wander around and look at things without any sales pressure. I know we're not the only ones who have gone in to look several times before being ready to buy anything. As soon as we make a decision (or if we have questions before making a purchase), someone is always willing to help us. Today we purchased a bed we had been looking at for months. Before making a final decision, we went to NFM and spent 2 hours there. Found something we liked, but the quality of wood just didn't compare to what we saw at RF. So, we came back and bought the bed we had originally picked out, confident it was the one for us. Save yourself the extra time. If you like something you see at Rustic Furniture, you might as well go ahead and get it. If you look elsewhere to be sure, you'll probably be coming back. We are also very happy with a hutch we purchased here a few months ago. It wasn't available in the color we wanted so we had to wait several weeks for it to be customized and delivered, but it was worth it. We love it and get so many compliments on it. If you like the look and feel of good quality rustic furniture, RF is the place to go. read more

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We went into the store about four weeks ago looking for furniture while waiting to close on the house. Was just looking at the time. plan was to purchase after closing on the house to prevent moving anything twice, Today I drove the hour + to get there from Granbury. I wondered around in the store for at least 15 minutes and have not been approach by a sales person yet. I saw two sales people waiting on customers. There were other people sitting behind the check out counter, no one even acted like they were interested in me. One of the sales persons and a customer walked to the check out counter as the customer was making a purchase. The second sales person I saw earlier, walked past me as I was just standing in the area of the counter waiting for a sales person. The second sales person went behind the counter collected her things and walked past me and out the door. The whole time there was another sales person sitting behind the counter. When we were there about four weeks ago we found some things we wanted to buy. I ask the person waiting on us then if I should call before driving the distance. He assured us that that was not necessary ---as he put it, they all ways have the items we were interested in stock. Back to today, after standing by the counter for at least another five or so minutes. One of the people behind the counter finally looked at me and said "are you ready". I am not going to say she was rude but she sure acted as if it was a bother to wait on me. And of course the Items we had picked out were not in stock and she said they might be in two weeks from now if the truck makes it. I ask if I could buy the ones on the floor and she said she can not sell off the floor. I can not tell you how disappointed I am. The experience today was nothing like what we had before. I am not sure I will return--there are other furniture stores with more helpful staff. read more

if I could give 0 stars I would. this company is a SCAM. DO NOT BUY. I put in an order online 12/17/2025 and have yet to hear a WORD on any update or package delivery. RFD initially told me 6-8 weeks and has not responded to any of my emails/calls. read more

I bought a china hutch and when it arrived three weeks (and still) smells of the stain. Also had credit card fraud there.

Just purchased a dining table and large dog crate/tv stand and I absolutely LOVE them. Great quality, solid wood. I also purchased a console table and buffet years ago and they look like new! Highly recommend the furniture here if you don't want that big box, highly manufactured furniture. read more

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I have mixed feelings about the help here. I flew all the way from Idaho to shop here for a home we're building for a client. Didn't get much help from the four people that were sitting behind the counter. They had a sale going on so I chose some items that would fit in the car and let them know I'd come back to get the rest at the end of the week for the rest to take to storage. They wouldn't give me the discount because the purchase was on two separate invoices which I would have done different had I known. When I asked if they could refund and add them to one invoice she said no. I flew back a couple of weeks after to pick up and make another purchase. I asked for a box / card board to pack the items in for transport in our Penske truck and they said they didn't have any. Didn't even try to help. Asked to switch a lamp shade to an exact lamp bottom to match a set and they said no. This store has good pricing and some great items but the staff should be more HELPFUL and thankful that people come in and spend money. read more

Great selection and prices. Most furniture made from pine, so less expensive. No pressure sales and has cow hides and blankets, etc. besides furniture. Would recommend shopping there if looking for furniture or western decor. read more

found my formal dining room table and chairs here at a very reasonable price. Also Found a corner hutch for my in formal dining room & Love them both. Employees were very friendly and very helpful. Delivery of both items went very smoothly, nothing was damaged, they were very friendly & on time. We had a great experience & would buy from them again! Quality furniture @ good prices! read more

Rustic Furniture Depot - Corner hutch - Furniture Stores Near Me - Cross Roads, Texas

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Always great selection and prices only con is crazy delivery fees because they use third party my cost over $300

I'm not sure why these reviews are so bad. My husband and I got a dining room table, coffee table, two cowhide pillows, and a cowhide rug and we had zero issues. The staff was very friendly and helpful and the delivery was easily scheduled, and they showed up in the time frame given. We would definitely buy from them again. read more

Rustic Furniture Depot - Dinning room table - Furniture Stores Near Me - Cross Roads, Texas

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This is our 'go to' furniture store for value and quality. The customer service is always great and they check on you but don't smother you while you are browsing. read more

I see why they have such low ratings. The guys, I mean zombies in the front don't have good customer service. They don't even look at you on the eye or say hi to you while you're walking around in the store. The furniture is from Rustico and they get it all from Mexico and then over charge you a fortune. Hey I am all for capitalism, our great country is the way it is because of that. However I won't be ripped off nor will I support a business where the employees don't even respect you enough or have good enough training to be a proper sales team They also lie and say their "sale price is a sale price" no that's your poor marketing. Your sale price is always your regular price. Rookie move y'all Was going to spend a couple thousand dollars here today. That's not happening now. read more

Was very dissatisfied with service and delivery. They called just minutes before a delivery (after having waited several days) saying they didn't charge me enough and didn't charge me for delivery. And they wanted more money. Said they had new employee that messed up. I told them just refund me . After I called back when delivery showed he said he would split the difference of THEIR mistake. But wanted me to pay full amount again because they refunded my original charge. But that amount wouldn't be back on my card for 4-5 days. Worst customer service from the first time I went in. 5 kids hanging out at the front desk, could care less about helping out customers in the store. They where more worried about their phones than customers.....manager should have just delivered piece as it was rang up. They where worried about 30 dollars and lost thousands in future sales from me! read more

They will not be getting my business anymore, I'm letting my circle of people know not to buy from this store, and anyone on here, until Katy resígns or they learn customer service! A deal went down that I felt they should have corrected and payed the exchange, the furniture was bad from the box, not my problem, it's their problem, not the factory where it came from, rustics problem when they received it. I called them, went through the steps, I live an hour away, and I had to take it back! Oh and they wanted it just the way we got it, smh And please quit slave driving them loading men back there, with all that money you make off that cheap furniture buy them a forklift or something, the dudes look dehydrated!! Horrible, they should be reported read more

Nice variety of furniture. Good accessories. It is not just rustic style. It is also somewhat Spanish. I liked that you were not followed around, but rather, allowed to walk and look at your leisure. read more

This place doesn't get enough credit! All of their furniture is made with real wood and is heavy and durable. I got a beautiful king bed set with a mattress for $2000, which is a total steal! For $60, the following Saturday, they delivered and set up my beautiful furniture! As far as customer service, Shaey walked all over the store with my mother and I while we looked at everything and was so patient because after we bought the furniture we went knick knack shopping! They have all kinds of cool things, little key holders, mirrors, cow hide rugs, and bedding too! I will definitely be back! read more

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Wonderful experience! I was searching for a new bedroom set and this place was the only store online that had the distressed look I wanted. I called to make sure they had the set I wanted in stock and drove two hours to pick it up. Customer service was great and the men at the loading dock helped us load our trailer and we were out of there pretty quick. Will definitely be back in the future to pick out more furniture as I found lots of pieces I loved. I was hesitant to drive this far due to the bad reviews but I'm glad I did because I highly recommend this place. read more

Our friends bought 3 rooms of furniture here and were impressed. So we came to check this place out. We weren't really looking for the rustic style, but we liked what our friends had bought. This place has some incredible furniture that might be just what your looking for. We spent a couple hours just looking. Rustic furniture tends to be quite expensive and this place wasn't cheap. But their prices were better than other places we have looked. If your a fan of rustic, you need to come see this place. read more

I am not sure why there are so many negative reviews. The customer service was great and they were not pushy at all. Someone would come by to check on you and then leave you alone. The whole staff was friendly and helpful. We bought a bedroom set and were completely satisfied with how everything was handled. read more

I had a really great experience with Rustic Furniture Depot and highly recommend checking them out. I've been to pretty much every furniture store in the area like Anderson's, Weir's, Dillards, Leather Sofa Co. and Nebraska Furniture Mart, but I ended up buying an entire living room set of 5 pieces from Rustic Furniture Depot. This furniture store has items at all price points and the quality of the woodwork is very high. The employees are friendly and helpful, but they don't push sales on customers the way that competitors do. I bought the items over the weekend and they were delivered to me in Plano for $59 right on time. I'm really happy with this purchase and the price I paid. read more

WORST EXPERIENCE, RUDE STAFF, BIG CHEATERS and LIERS. We got a new house and ordered furniture from few stores. All other stores are on time in delivery with no other issues at all.This store staff is very rude, made us pay the full amount upfront , changed the delivery dates for two more months, even though we are being patient, again changed the delivery terms. When you are helpless in taking the furniture due to their last minute changed policies , they charge 15 percent penalty for the cancellation. I spoke to KATIE few times regarding this issue , she is very rude and this is the first time I ever had this kind of horrible experience from the stores. read more

I have always bought my furniture from this store, and have advertise them with family and friends. I had an issue today that I bought a few items I failed to check it when I picked it up once I got home noticed that it had significant damage I imidetly called and spoke to a gentleman who advised me to send an email with pictures so I did, I got a call back once sent from Katie we discussed that she would exchanged the item I asked that because im an hour away from the store if she could meet me half ways with the delivery fee, I didnt even ask for free deliver one because it was my fault that I didnt check the item but again the furniture should be checked upon them loading it I was very disatified with her response, normally there customer service is good but today I didnt feel like they did anything to help me with the delivery she explained the policy I asked to speak to the owner she said he would not be givng you a call, the resolution is that I will have to drive back waste my gas, put milage on my car because of the damage furnitre. I will no longer recommend this store to any of my friends and family and this will be the last purchase I make sadlyy!!! read more

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My experience with them was that the staff was friendly enough when we were in the store and buying furniture. But after the furniture was purchased, they didn't deliver on time. They never even contacted us to let us know the delivery was delayed. I had to call them each and every time only to be told there were delays. Despite their delays and poor customer service, I was dumb enough to order a coffee table and 2 end tables. They told me at the time of the order that the end tables were available and I intended to pick them up along with the dining room suite I was waiting on. When i did pick up my dining room suite and two end tables, they told me then that the two end tables weren't available and that they are awaiting delivery along with the coffee table. I placed the order for the coffee table and end tables in December. We're now in February and I had to call them only to find out it would be yet another 3 weeks before I get my set! I spoke with the Manager and her response was that their furniture is coming from Mexico and given the border issues and lumber issues, so based on this information, they're not even sure the furniture has even been made let alone provide a realistic delivery date. Cancelled our order. read more

Disappointed would be an understatement. We lost all of our furniture in the flood during the February Winter storm. We went to rustic furniture depot to replace all of our living room furniture. I was a little disappointed in the customer service then and that should have been a huge red flag.They said it would take about 12 weeks for the furniture to arrive which is understandable. About 12 weeks in we called and they said that 2 pieces were in and the 3rd would be here Monday. We called back on Tuesday and they said everything was here and that they would deliver on Friday. On Thursday we called just to confirm the delivery and they said that everything was ready. Friday morning they called to tell us that 1 piece was missing. They said they could reorder the missing piece but it would take 12 weeks to get in again. Frustrated but not wanting an incomplete set I agreed. I asked them what they could do to compensate the huge 12 week inconvenience and they said the best they could do was deliver for free but they could not give us any discount. Later that day the delivery for the 2 pieces came and one of the pieces had a crack in it... just overall disappointed that I couldn't rely on customer service or quality of the product. read more

Apparently when you question ANYTHING on their Facebook page they block you from making comments. My husband and I went down there to purchase a kitchen table...new bedroom set and a leather couch. I realized that they blocked me on Facebook so we left. Not cool. As a business you shouldn't treat customers like that. I was not even able to contact them through their website. Shameful practice..They also left me a nasty pm before blocking me. They claim only .1% of people purchasing are not satisfied. Hmmmm??? read more

My wife and I have purchased quite a bit of furniture from this company in the past and have had decent service until recently. We had ordered a bench from them in late March and was told it would take 30 days.Checked on status several times, each time being told it was still on back order. My wife asked to speak to a manager and was told she would be called back by the end of the day. That never happened, even after a couple of follow up calls. She was finally told by a person that answered one of the calls that they couldn't find the order, even though we provided the order number and it was already paid for! we finally asked for our money back which they did, without even a simple apology. I understand the current situation with product delays, but I cannot understand poor customer service and blatant disrespect. I'm sure the loss of our business is minimal to them, but it was the last! read more

I was shopping for furniture for the new house and went to just about every furniture shop in town and no one had the "look" I was after and then I stumbled across Rustic Furniture Depot's website and I was in LOVE. When I found out it was just a quick 20 min away from my house we took a field trip to browse around and make sure their merchandise was as awesome in person as it looked online - and it was! We've gotten a TV stand, round table and chairs, an end table that's actually a square chest, sofa table, star decor, rug and 2 framed decor items from Rustic Furniture Depot and I've been pleased with all of it. The prices are awesome and they will deliver for a fee - its varies depending on where you live, but I think it's a flat rate for as much as they can fit in the truck (I think!!) I know I'll be back here soon when I need some more furniture or decor. If you friend them on facebook they will tempt you with photos of new merchandise when it comes in. read more

I cannot begin to convey how disappointed in the Monterey Leather Power Recline Sofa Set that I paid over $4,000.00 for. I would never recommend this furniture to anyone. It is by far the worst purchase I have ever made. After 2 ATTEMPTS at fixing this disastrous recliner that rocks from side to side and leans every which way but the way it is suppose to. I wish like H**L I could go back and order from somewhere else. ANYWHERE else. I mean when family members came over and saw it for the 1st time on Thanksgiving they said I thought chairs were suppose to rock front to back not side to side!!!!! I am so pissed that I wasted my hard earned money for this unsightly CRAP!!! When the 2nd repair is an understatement came he stated that OH there's always going to be some play in the way the chair sets. Which is about as laughable as when a repairman told us that the refrigerators they sell today aren't suppose to freeze ice!!! Truly Disappointed read more

This was our first time purchasing from Rustic Furniture Depot and our last. We went to look at the Riverwalk dining table because we fell in love with it in their website. Well wish we didn't. The whole thing was a nightmare. Went in over Labor Day weekend found the table and loved it so we inquired. We were told they had 15 of these tables coming in around 9/15 so we could get one of those. We thought great as we were moving at the end of sept so we would have it delivered to our new home. Well that didn't happen. Called back several times and keot being told to call back. I finally get someone on 9/18 to admit to me that delivery came in and these tables weren't on the truck. Now our new due date is end of October!!! What!? We sold our old table and now have to wait another 7 weeks!? We Would have appreciated some kind of follow up. I had to call several times and not once did I feel as though Rustic Furniture cared. Never received a call back always had to call again. When I said that I might need to cancel my order as I had no kitchen table and a party scheduled I was told I'd have to pay a 10% restocking fee. How can you charge a restocking fee for a table you never had in stock. Absolutely terrible customer service. Then when it finally arrives it looks nothing like the table we fell In love with. If the manufacturer and your company are aware that what you are selling may not look like the item in the store or online then it should be mentioned somewhere. Never bought furniture before that didn't look like the product in the store. Absolutely not happy with our first experience with Rustic Furniture Depot. read more

Great customer service beautiful furniture. Delivery was even great. I ended up furnishing my entire home from here. Don't understand the negative reviews read more

Wish I could rate below a 1. Worst customer service EVER! We did our part as a customer. Picked out furniture they sell, paid in full for two bedroom sets at time of purchase and paid for delivery. Waited 6 weeks for products to be in and schedule their 3 hr window delivery. They didn't deliver one of the nightstands b/c they said it was damaged, and would take another 4 weeks to reorder, and the pieces of one bed frame didn't fit together. (We had put the previous frame in storage in preparation for delivery);so our out of town guests slept with mattresses on the floor for two night before RFD could get back out with corrective parts demanding another 3 hr. window. Fast forward 4 weeks to night stand delivery. they called o inform us that the night stand was in and I scheduled yet another 3 hr window. They confirmed the night before, then called right before the delivery time to let us know that the night stand was damaged and they would have more in in two days. They demanded we schedule yet another 3 hour window for possible nightstand delivery in 3 days. RFD never offered or provided any confession for our loss of work or trouble for them to fulfill this order. No delivery refund, no discount, no exact appointment time to make us not have to wait another 3 hours. I will NEVER purchase from RFD again and looking at the furniture that I was once excited to get, now is just a reminder of the ridiculous struggle to get it And how much more it cost us in missing work and aggravation. read more

Negative reviews about this store a totally bogus! I've bought from this store twice now and both times have been a great experience, great customer service, great furniture! Will continue shopping here! read more

We ordered a bookcase. When it got delivered it was the wrong color. We called less than a week later about getting it exchanged. Their manager said their policy is no returns or exchanges after two days. Very Disappointing. $500 bookcase and it doesn't match our furniture. read more

Wow, this place is amazing! Tons of traditional looking rustic furniture. I especially liked all the furniture made with cow horns!!! read more

Rustic Furniture Depot - Wow, this place is amazing! Tons of traditional looking rustic furniture. I especially liked all the furniture made with cow horns!!! - Furniture Stores Near Me - Cross Roads, Texas

Warning: please read before purchasing anything from The Rustic Furniture Depot they sell cheap furniture. After 1.5 year my 40lb 5 year old son learned over the edge of the table and broke a leg of the pedestal of the table. When calling the only excuse was it was "clearance" because I bought the table that someone ordered round they sent square so I bought it. Full of excuses to avoid the truth of cheap furniture. Pleasr look at the picture to see how cheap their furniture is. This doesn't even count the couch and chair that have now started pulling from the seams after a year. I would be happy to share pictures of all my Rustic Furniture Depot furniture that is falling apart less than 2 years later. Thanks for reading. Please share! read more

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I always wondered why people complained about this place....and then I went there. Wow! I couldn't believe how rude these people are. I asked this guy for a price on a piece of furniture that I LOVED btw & he told me "it wasn't his area" and walked away without a word. Not, "let me find out" or "let me get someone who can help you", nothing!!! Not that it would have done any good, because there were 2 other guys sitting behind the desk who were too busy playing on there devices to give a damn. The owner of this place should really work on training his people if he expects the Locals to support his business. Just saying! read more

I just purchased office furniture from them. They are fast and courteous!! Great quality furniture - all solid wood! I would definitely buy from them again!! read more

Hubby and I have been here twice now to purchase pieces for our bedroom. Our king size bed has been amazing over the past year and we just added our dresser and night stands. The night stands did have to be ordered and we are expecting them in 3-4 weeks. Customer service has been great for us both times we have been here (first time was a BUSY Saturday and this time was a Monday afternoon). Definitely would recommend this place for furniture if you like the style. read more

We bought a recliner there and when they delivered. The reclining was too loose. Not right. I called them and they delivered a brand new one, no questions asked. It was perfect. They have great stuff! read more

Terrible customer service. I was not greeted as I came in. Walked around the entire store, not a single person approached me. Had to go ask for help. He gave me a price, but didn't talk much about all the sofas, much less ask what I was looking to buy to maybe discuss what my options were. I was given the impression he didn't care to be there. I ignored it and decided to spend $1,500 cash on 2 pieces along with a $125 delivery fee, which I was okay with, yet was told I needed to wait 2 weeks for my furniture! That did it for me. The voice in my head told me to leave and that is what I did. As much as I wanted a sofa & recliner from there, I refuse to do business with bad customer service. If I was to ever need them for any warranty issues with my furniture, I can only imagine how they'd be if they don't even care to make a sale! So Disappointed! I even spent 2 hours driving. Big waste of my day! Crazy part is I mentioned the bad reviews to them on Instagram the day before, because I didn't want to waste my time, yet they talked me into ignoring those reviews! Well, I walked into the bad reviews & experienced it first hand. I can't talk down on the furniture since I didn't buy, but based on the bad reviews, I'm going to take everyone's word! It probably sucks just as much as their customer service. read more