This is a beautiful property that we stayed at as part of a group tour. Our room was nice with two queen size beds and 2 luxurious robe. My biggest complaint is how noisy the sink is after you run some water. Also, the room got very bright after sun came up. Luckily, I brought eye masks. Since we were part of a tour, we didn't have a lot of interaction with front desk and other staff. The resort's location is ideal for walking into town and touring the city of Jackson and finding great restaurants. The pool was a little cold while we visited, but the hot tub was great. They do have a nice laundry facility with reasonable prices. Our unit had a nice porch with two comfortable chairs for relaxing outside. We really enjoyed our time at this resort. read more

Rustic Inn Creekside Resort & Spa - Jackson Hole - Hotels Near Me - Jackson, Wyoming

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First off the rooms are small but comfortable. They felt damp - we kept the a/c running non-stop. Breakfast is excellent. Reception staff are pretentious - casually sitting at desks, chatting on the phone or cell phone looking busy. I shouldn't have to ask "can you help me?" The attitude that they were doing me a favor was quite unexpected at the hotel price point. Shuttle is available but unless you tip the drivers don't expect much availability. Overall, the hotel is overpriced. I will not stay here again. I expect better service for what I paid. Lastly, I asked to speak to a manager and was told "the manager is busy". And no follow up phone call... read more

Rustic Inn Creekside Resort & Spa - Jackson Hole - Front entrance - Hotels Near Me - Jackson, Wyoming

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What a quaint resort. Set against the Grand Tetons this hotel makes you feel like you are in a cowboy movie. Its a rustic boutique hotel with plenty to do on site or in town. They offer free breakfast and a free shuttle to town. read more

Rustic Inn Creekside Resort & Spa - Jackson Hole - Hotels Near Me - Jackson, Wyoming

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Rustic Inn Creekside Resort was a great getaway for my husband and I's first anniversary. Overall, the layout of the property, the lovely cabins, the views and nature and the hospitality were great. Checking in was easy, we were dropped off by our ride share right in front of the lobby doors. We were greeted right away and were given a full rundown, with maps, which I really appreciate. We walked to our cabin and although I didn't request a "creekside" cabin, the one they gave us still had views of the nature walk and creek. This was quite amazing when we woke up early one day for a tour (which we also booked through the hotel) and there was a family of otters in the water. Swoon!!! The room was lovely, decorated in a rustic, Western way. It was very clean and smelled nice. The bed was super comfortable. We like the size of the bathroom and the nice flow of hot water. I will agree that there was a little wear and tear with some wallpaper but I see that all the time, even at "fancier" places than this one. We had an issue with our toilet but it was fixed within an hour. I will say the biggest complaint I would have is the three windows on the wall across from the bed. I thought it wouldn't be a problem for us since we were visiting in the off season but wow does the sun beam down on you through those three little windows. We didn't eat here except for the free breakfasts because, again, off season. I loved the little buffet they had! There were rotating specialty items and an omelet station on weekdays. The food was good for a free breakfast buffet. The people working were also so kind and friendly. We utilized the hot tub and the sauna two of our three nights. We thought it was lovely and had a great time. I will definitely stay here again when back in Jackson. read more

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Terrible experience here. Hot water in the shower would only last for 10 minutes, had a technician come in twice but never fixed the issue. Had to walk in freezing temps to use the pool shower. After the trip I emailed manager Jesse Potzernitz and he didn't reply but instead called me and was not only simply rejecting to remedy the situation, but was also extremely rude. Lied about the water being fixed, claimed there's nobody higher up than him & refused to give higher ups information to file a complaint. My friends and I booked 2 rooms, 4 nights each. Was planning to come back in the summer but we will give our business elsewhere. I'll make sure to continue to post on trip advisor and spread the word on other platforms. AVOID AT ALL COSTS!!! read more

I expected an amazing experience from this place considering the great reviews, but instead I felt completely unsafe. A housekeeper walked into my room twice without knocking -- the second time even after I told the front desk how uncomfortable it made me feel. (First time she barged in I was only in a robe!) No one did anything to make it right, so we left and went to another hotel. For how expensive this place is, I'd expect a lot more respect for guests' privacy and safety. I wouldn't waste your money. read more

The PERFECT place to stay while visiting Jackson, WY! A quick 10 minute walk into town, but yet you feel like you are miles away. Beautiful grounds, Cozy rustic room (ours was right on the creek)... literally woke up to a view of deer across the way! And Tubing in the creek was so fun for the kids ! The shuttle service is a nice plus ... Mario, Trent, and Kyle were all so friendly and provided the best service getting us all around! Highly recommend and hopefully will have the option to visit and stay here again!! read more

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UPDATE TO MANAGEMENT'S COMMENTS: You can unfortunately read Jesse P's response (and his other responses) to understand how we felt we were spoken rudely to (hint: it does not need to be based on tone). We felt we were being called out as liars about the factual drainage issues and quality of the room. Readers of this review can check my profile (90%+ 4 or 5 star reviews) to see I am fair and balanced in my reviews. You are correct, we did state we understood your position (despite you not understanding ours, the customer) and bid you a good day, because that is how nice people operate. Lastly, I would note you did offer to pay me to remove the negative review, which I declined. This also goes against Yelp's TOS. read more

Extremely disappointing experience with Rustic Inn Creekside's (Located in Jackson Hole WY) cancellation policy and customer service. I booked two rooms for November 11-14, 2025. According to the resort's own policy, during the off-peak season cancellations are allowed up to 72 hours before arrival. I cancelled my reservation five days in advance, which is well within the timeframe stated in their policy. Despite following their posted policy exactly, the resort refused to issue a refund. The reason for the cancellation was a family medical emergency. They were very uncaring and not sympathetic to our situation. I even asked if they would consider offering a credit for a future stay, but I was told no and that there was nothing they were willing to do. Policies and customer service representative's word should mean something, and when a business does not honor its own terms, it creates a serious trust issue for guests. The lack of flexibility or willingness to work towards a reasonable resolution was extremely frustrating. I would welcome the opportunity for management to review this situation and make it right. If not, I will have no choice but to pursue the matter through other consumer channels since the cancellation was made within the timeframe outlined in their own policy as well as their very own customer service rep. The hotel was booked via bookings.com. They were willing to work with us in processing the cancellation, but yet again Rustic Inn Creekside refused to work with us. read more

Beautiful, clean, and feels like you're "camping" in a beautiful, amenity filled resort. The view from the property overlooks a hillside and sits across from the Elk Refuge. The staff is incredibly hospitable, helpful, and effective. Shout out to Ivy & Cole, who both made our stay wonderful. Sabino from breakfast made delicious food. Housekeeping was perfect and came early each day. The pool, sauna, hot tub were all great. The laundry room for guests was nice & convenient. Breakfast was high quality, diverse, and all you can eat. Great bacon! Fluffy eggs, pancakes, and tasty potatoes. We stayed in a private king cabin suite, very spacious with high ceilings and comfortable. Loved the curtain separating the bathroom, shower was nice too. Within a short walk to downtown, we walked everyday during our trip. Free shuttle to downtown offered as well. 10/10 recommend read more

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Horrible Experience -- Charged for a Room They Refused to Provide This was my second (and definitely last) stay at Rustic Inn Creekside Resort. They accidentally booked me into two rooms and didn't tell me until the second night. When they brought it up, I said I'd take the keys since I was being charged for both nights. Then, unbelievably, they refused to give me the keys. A staff member admitted the second room needed maintenance and wasn't ready, so they knowingly charged me for a room I could NOT use. Management's attitude throughout this was extremely unprofessional and dismissive. I also contacted American Express, but they couldn't help with the refund. I had a poor experience here a couple of years ago but gave the hotel another chance because the property is beautiful. Big mistake. The service problems are clearly a pattern. Do yourself a favor and stay at Hotel Jackson instead. Their service is exceptional and actually matches the prices you pay in Jackson Hole. read more

Not a 4-star experience. The location is great, and the free shuttle into town is a nice perk--but that's where the positives end. On our first night, the thermostat didn't work, and the room was unbearably hot. The mattress was lumpy, the pillows were flat, and the cabin was not soundproof--we heard traffic and maintenance staff clearly. The three small windows had no blinds, so sunlight blasted in at 6:15 a.m. The wall paper was coming off the wall. Breakfast was a low-grade buffet, so we ended up eating off-site each morning. The pool was closed midday on our second day due to a child's "accident."Additionally, pavers on the pool deck near the deep end are loose, which creates a safety hazard. When I brought my concerns to Jacob at the front desk (who claimed to be the manager), I asked to cancel the remaining nights. He said he couldn't offer a refund, comp, or upgrade. When I said that was unacceptable, he replied: "It happens." I mentioned I'd be disputing the charge with my credit card, and he warned: "If you do that, we definitely won't help you." Maintenance did eventually board up the 3 tiny windows, and Jacob said his manager would call me--but no one ever did. Bottom line: Do yourself a favor and spend the extra money to stay at an actual 4- or 5-star hotel. This place is not it. read more

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We stayed here for 4 nights to spend quality time at Grand Teton National Park. Our room was clean, quiet and just a few steps away from the lodge. Bathroom had a fancy shower with choice of water from the ceiling or from traditional spout. Bottled water was provided in the room daily. We ate there at the breakfast buffet each morning which was pretty good. We were really too tired from our explorations by day to take advantage of the many included amenities. There was a heated pool and hot tub near our room that looked nice as well as a nature trail along the creek with firepits and smores every night. We liked the convenience of having a bar and restaurant in the lodge and ate there a couple of times. It was pretty pricey and the food was OK, not great. Still it was cozy in the lounge area and nice on the patio the one night it was warm enough to eat out there. The waitresses were great. We liked the location just at the entrance to town, across from the National Elk Refuge. Plenty of on site parking and a shuttle service running guests to and from the downtown area. read more

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Response to owner Below: Mr. Steve P. the only thing deceptive is your cancellation policy sir. I initially tried to cancel when I called after making the reservation online, which was a few minutes later. Again the reason for my cancellation was due to the fact we could not be guaranteed a cabin I requested. I called again two hours later after speaking with my CC company, to try to speak to your manager. We DID NOT stay anywhere else we actually stayed home because we were now eating the $3000 your establishment was not willing to refund. No $25 cancellation fee, not even a $500 cancellation fee. You just thought it was ok to take all $3000 dollars even though it was 72 hours before our stay. YOU EARN YOUR REVIEWS! That's probably why you average 3 stars. Good luck to you in life sir if you need $3k that bad and willing to do that to customers. read more

This place is amazing! I can't wait to return. It's stunning. The breakfast in the morning is perfect and the staff is incredibly professional and polite. read more

Our bid at a Boys and Girls Club charity auction won us a trip out to Jackson Hole. We had a choice between two hotels and chose this one based on the "rustic" aspect. Most of our trips are much different from this one, so we wanted a more authentic experience. Unfortunately we were booked in a regular lodge room so we upgraded to a cabin overlooking the creek. It was a bit expensive to upgrade ($1100 extra for 3 nights), but we had great view, privacy and a ton of space. I cannot say enough good things about the staff here. From the front desk to the lounge, to the drivers and cleaners, everyone was terrific. It's about a ten minute walk to town, which normally would be fine, but altitude really, really affects me so we chose to take the free shuttle from the hotel on most of our in-town adventures. Our cabin was pretty nice (8/10), but the sofa could use with something newer and more comfortable. The bed was comfortable. Plenty of parking. The bar/lounge was great. Despite what a couple other reviewers have said, this is nothing like a "motel". read more

Stayed here on our recent visit to Jacksonhole, WY (January 2022) The proximity to town is great. Given it's winter and I'm from a tropical place, walking the 15 minutes in 20 degree Fahrenheit weather and snow wasn't ideal though, luckily there is a free shuttle to town that was a breeze to order pick up and drop offs. The drivers were all very friendly! The shuttle will also take you to Snow King Mountain. If you're trying to go to Jacksonhole Mountain then there is a bus that picks up and drops off at the inn but recommended to be booked the day prior. Complimentary breakfast buffet with a large spread came in handy for carb loading prior to skiing days. Think: bagels, toast, cereals, pancakes/waffles/French toast (depended on the day), eggs, bacon, fresh fruit, yogurt, coffees/teas, and juice. Never ate at the on-site restaurant or got a drink at the bar but the set-up looked cozy. There were just too many great places in town on our list to try! The property grounds are on the creek and near a mountain... it was a gorgeous winter wonderland with cute cabins. Our room was cleaned daily and the mattress was comfortable (we got a standard king room)... for a splurge they have rooms with private hot tubs and a butler that are more private and face the mountains/creek. Only downside is that room service isn't available and the restaurant is open only 4pm-10pm. There is a gazebo with gym as well as a pool, hot tub, and sauna also on the property. At the time of our stay we were told airport shuttles are not a thing but getting an Uber/Lyft was easy. Overall recommend the location and property. Plus staff were all customer service oriented. Glad we stayed here! read more

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Overpriced and under delivers. The room was nice, and frozen. The temp was set at 66. Made the cold marble feel exquisite on bare feet. NOT! If you have to post instructions on how to run the shower (which they don't but should) it's too complicated! When you ask for the shuttle and there's only one guy to make runs and he's busy helping other guests do other stuff, you need another driver at night. When the bar has one guy making drinks while 3 other employees are standing there that's some poor or lack of coordination. Also, the bartender talking out how to Make a martini... was he telling himself? The adventure isn't over yet. I'll post updates! UPDATE: Next morning I go to the lodge for coffee. Judging from the temperature, it was made last night. Also, the urn was nearly empty. There were no condiments set up next to the urn on the bar. I.E sugar, creamer etc. I looked around and was able to find someone from the breakfast wait staff upstairs. When I informed that the urn was almost empty and there were no condiments out, her response was "That's on them". I took that to mean the front desk? She tells me you need to let them know. Side note: There was no one in the reception area when I walked in. I walked back down to the urn where a woman was waiting to see if anyone was magically going to appear to fix the problem. And there I was! I directed her and myself back to the main entrance where a station was supposed to be set up for coffee. There was no coffee, but at least the condiments were there. Also, a big gentleman was there who I informed what was going on. HIS response was "Yeah I was going to call a manager about that". How's about someone get their ass in gear and actually put out the coffee and condiments that the night shift probably should have done before they left. I guess they've hired all the good help for house keeping. The rooms are nice and the grounds are well kept. I did find out from the lady that was looking for coffee earlier that when they checked in, there was someone else's belongings still in her room. NICE. One fix on the room. 2 trash cans, not just one in the bathroom for obvious reasons. Lastly I reviewed one yelpper's 5 star review that they gave this place. First, They didn't look old enough to be able to make an educated review of the place. They used the word "fancy" to describe the plumbing in the shower. My thought here is they either work for the hotel or is a friend of the hotel, and they're pushing the 5 star review to offset how bad this place actually is. Night before last I stayed in an 88 dollar room. Last nights stay was over 800 dollars. I wish the 88 dollar place was here in Jackson. Save yourself a nice piece of cash and stay away from this tourist trap. P.S. to any management type who wants to placate with a "We're very sorry about your stay". I've looked over previous posts. You're not sorry. You're just trying to keep the money flowing. read more

If I could give them negative stars I would. The worst service and experience I've ever had and they try to pass themselves off as a high-end resort. They cater to tour buses that come in and out, DO NOT STAY HERE! So many better options in town. Shame, because the property is on the river. The rooms are old, not updated, the furniture is old and it shows, the bed is one of the worst I've ever had, a sagging, spring mattress, no pillow top to speak of, although they will argue it is. The bathroom has no fan or door, the water pressure was horrible, the water temp was all over the place. The room temp was never working right, too hot or cold. There are picture windows that face the bed, and at 6 am the light comes in and wakes you up, a terrible design. When we came back at night and told them the bed was very uncomfortable and asked them for help, the woman working the front desk seemed annoyed she was being asked for service and said she couldn't do anything, she said the same thing in the morning so after breakfast, we packed up to leave and came in to ask for a refund for the following nights. At that point she got argumentative and hostile, saying they could not refund and now she said she could move us to another room. We were done and said no thanks, asked the manager to call us which he never did, and again asked for a refund and they refused. The breakfast was awful, it was gross, and no Covid measures, dishes, and silverware all out for everyone to touch, food out, no one serving it. The food was disgusting, soggy eggs, no bread, some gross-looking meat, and some fruit. read more

Fantastic resort! Clean, beautiful scenery, staff so friendly and helpful. Complimentary delicious breakfast buffet, shuttle service to town, s'mores kit, upscale amenities in cabins, fire pits at night, peaceful and relaxing. You could not ask for anymore at this resort, they have thought of everything to make your vacation perfect! My son and his family booked a king cabin for one night and extended another night because they loved this resort upon arrival. read more

This review comes in a little late. I visited this place in November and I got some pretty postcard pics here. A very cozy stay with a limited breakfast spread. The rooms are comfortable, clean and war,. We had to extend our stay as our travel plans changed last minute and that was partially because we just loved the place. I am someone who wouldn't want to skip my daily workout. Their gym was just right with all the equipments I use and was preferred as it was snowing outside. I would definitely go back to stay here in the winters and capture that snowfall view again. read more

Rustic Inn Creekside Resort & Spa - Jackson Hole - View from the Gym - Hotels Near Me - Jackson, Wyoming

I stayed at Rustic Inn recently, on a solo trip and enjoyed the property. As soon as I made it to my room I thought to myself "this place gets me" I was located very close to their 24 hour gym gazebo which was a perfect reminder to not forget my workouts while on vacation ;) I love that they offer shuttle service to and from the airport. As soon as I walked into the airport my driver was there with a sign. Such a breeze! The staff are all very friendly. My room was cozy enough, although the heater seemed a bit noisy but maybe it was just because it was only me and extra quiet. The proximity to town square is the perfect distance for a stroll. I never used the town shuttle because it's not far at all so I found myself walking to and from the hotel often. They are also located directly across the street from the Visitors Center which is a plus if you're into visiting Visitors Centers like I am (the winter elk refuge sleigh rides also depart from here). I didn't care much for their free breakfast after trying it my first morning. I'd say that could use some improvement but it didn't matter much to me as I was looking forward to trying many restaurants in town. I did have dinner at the bar one evening and the grilled cheese and tomato soup with shoestring fries hit the spot. I ordered the Snake River IPA since I'd wanted to try a local brew and this was the perfect addition to the soup and sandwich. There's a sweet little fire place nook in the bar area which I found myself sitting and reading in front of and from the looks of it a fairly extensive wine cellar that I peeked at. I was just home from Napa so to be honest I was more interested in trying local beers than I was wine. The grounds were just gorgeous while I was there, felt very much like a winter wonderland with wildlife surprising me at every turn. I'd hoped to spot the red foxes I'm told are sometimes around or an otter in the creek but I didn't. I'm very much looking forward to returning in the Summer and Winter and would definitely recommend this location for accommodations if you are looking in the area. Snow King is super close and they also provide a shuttle to and from Teton Village. Really you can't ask for much more! read more

Cute inn in Jackson...just a nice little walk to downtown. Positives - Nice staff Cute cabins with refrigerators, microwaves, safes, fireplaces...everything you need Convenient shuttle service to downtown area Good breakfast buffet Beautiful outdoor areas to sit and relax Pool Laundry services Convenient concierge service, just a text away Negatives - AC in our room couldn't keep up...never cooled down While the breakfast buffet is very convenient with good food, the space they have it in is small and without the necessary seating for everyone Could use more than one ice machine for the whole complex... not very convenient read more

Very nice accommodations. Beware, very few are in the river. Breakfast was good but finding a table can be hard. Golf cart to twin a half mile away was fun. Worth $750 ish a night? Next time I'll shop harder. read more

We have stayed at the Rustic Inn on several occasions and have enjoyed all that the property offers. We especially like relaxing out in the open area with the view of the stream and surrounding mountains. The free breakfast each morning is especially welcomed as it prepares one for another day of adventures in the Jackson Hole area. read more

An absolute disappointment from arrival to exit. This is a glorified cheapo motel. DO NOT STAY HERE. You will be completely underwhelmed, the rooms are incredibly outdated. The pictures online, and the price leads you to believe you are staying in in incredibly nice accommodations-WRONG! The rooms are outdated and used and abused. We paid $600 dollars a night to be completely disappointed: enjoy our spa???? Ya right, the pool is next to highway, enjoy toxic fumes in your lungs while you hemorrhage money. My husband and I had been saving up to stay here and enjoy our time in Jackson, we will not be coming back. Not to mention the insanely horrible customer service. In the middle of the night a guest was banging and yelling outside of our room, because we didn't report it in real time the hotel said there was nothing they could do for us. Essentially it was our fault that we didn't get sleep and had to endure other guests poor behavior. Sound familiar? Our fault that someone else did something wrong and no accountability from this busted resort. Literally stay anywhere else, the accommodations will for sure be nicer and the customer service 100 x better. read more

Rustic Inn is where my wife and I stayed during our honeymoon which we will never forget thanks to our stay. Not only did the room we have exceed our expectations but so did the staff as they go above and beyond for their guests! Not only was the staff friendly but they also provide a shuttle service to anywhere within city limits which made in convenient for us to get around. The complimentary breakfast and food the hotel has is amazing! The sites are beautiful from the hotel and we have to mention all the wildlife the hotel brings in. During our time we fed and pet wild deer as they willingly came up to our room which blew us away. Thanks again to the staff and hotel for making our honeymoon special! - Travis & Lilly read more

Rustic Inn Creekside Resort & Spa - Jackson Hole - Petting the wild deer! - Hotels Near Me - Jackson, Wyoming

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Best place in town to stay! 3 blocks from the antler arches, free shuttle service (by request as available, FYI), and hit breakfast buffet included! read more

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Very disappointing experience overall. Pros: - beautiful property with a creek running through it that you can rent tubes to float down - located right next to the entry to the national park Cons: - rooms are pretty small (but they were very clean) - and breakfast: Full disclosure - I LOVE breakfast and I love buffets even more. So I specifically stayed here because they were known for having "the best breakfast in Jackson." Unfortunately, that is not the case anymore :( I had better breakfast and service at a 2-star hotel on my drive over to Jackson than at this 4-star "resort." Before arriving, I read on their website (in fine print) that they were doing a grab-go-breakfast instead of the typical sit down buffet. I was hoping that meant there would be a buffet area with servers that would prepare a box for you to take back to your room and eat, which a lot of hotels are currently doing and is totally understandable. Or maybe we would place an order from a menu the night before and come pick it up in a to-go box, which is another common practice right now. What did it actually mean? Everyone puts in an order the night before to get the same basic breakfast (when we were there it was eggs and a dry biscuit). Luckily, we were able to get a piece of fruit as well because we are vegetarian, but the typical box didn't come with that. There was no menu to choose from. They didn't even know what would be served the next day. And it was luck of the draw whether or not they would actually have a box ready for you when you arrived at the scheduled time. The system is very unorganized even though everyone was receiving the exact same meal. We placed our order the night before both nights and both mornings when we arrived at the scheduled time, they didn't have a box for us. So we had to wait in the lobby with a handful of other people for 30 minutes while they prepared a new one. What made this even more frustrating is they are set up to do room service in the evening, which I ordered during the stay and that food was delicious! I do not understand why breakfast cannot be managed in the same fashion. When I tried to provide feedback to management, the suggestions were dismissed. I know businesses are going through a LOT right, so hopefully they will work this out with time, but if you are specifically staying here for the breakfast, don't. Or at least call ahead and see if they have made any improvements. read more

Rustic Inn Creekside Resort & Spa - Jackson Hole - Disclosure - Hotels Near Me - Jackson, Wyoming

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Arrived into town late & stopped at the Rustic Inn to check for availability. They had 2 rooms open- one by the street & another ADA room further back on the property in a more quiet spot. Took the ADA room for the peace & quiet. Room was okay & we stayed 2 nights, but noticed we were charged more than what was quoted to us at check in. When I called to inquire, the receptionist was very rude & disrespectful. She was also condescending about our room choice & us "needing" to be in an ADA room (not knowing if we were handicapped or not) I sent an email to the email on their website & manager "Jesse" calls me & is just as rude as the receptionist, if not worse. He denies her being rude, denies us being charged different than the quote. Just very poor overall customer service. I wish we had gone further into town instead of stopping here. Note: there are plenty of lodging places a couple of blocks closer downtown. Don't be tempted to stop because it's the first place you see. 10/10 DO NOT RECOMMEND! The rest of Jackson Hole & the Tetons were absolutely amazing, however! Such hospitality in that little town! read more

Some of the cabins have zero view and have a porch that overlooks the parking lot Otherwise the breakfast is really nice and the grounds are beautiful. read more

Only stayed one night- but the place is cool as hell. Nice little quaint lodge vibe- skip breakfast it's trash. A brown bag of whatever they can grab. Front desk and bartenders were super cool. Good location in proximity to town square. read more

The photo editor for their website should win an award. This place looks absolutely nothing like how it is advertised online. This place is advertised as a beautiful luxury resort when it is actually a motel comprised of scary/dirty little outdated cabins. Our bathroom robes were so old and had been used/washed for so many years they were grey and crunchy. There is no room service and food isn't even available for takeout from 10 am - 4 pm. Pros: close to town, lovely shuttle staff read more

The resort is beautiful but cabins are dated. Wallpaper peeling and drawer of dresser was broken, needs some updating and minor repairs. Breakfast was good. Ate dinner there and the steaks were terrible. 4 people in our party- I got the pasta it was great, but the other 3 the steaks were terrible. Also only 2 wait staff and they couldn't keep up. Should offer transportation to airport. My expectations were realistic and overall we enjoyed our stay, but disappointed by some things that should be easy to fix if it mattered to the resort. I will stay somewhere else next time. read more

This was the venue for the last three days of our Orbridge Tour from Rapid City, SC to Jackson, WY. The rooms are cute: Individual cabin-like rooms with front porches. The interiors are well-appointed, with conveniences, including a microwave, fridge, and rain shower. Our room faced a small, pleasant courtyard (although near the noisy fronting highway). A hearty breakfast is included. (We have yet to try the dining room for lunch or dinner.) The staff is pleasant and accommodating. We took advantage of the creekside nature walk and free shuttle (within City limits, but, alas, not to the airport). Tip: suggest a "cabin" along the creek or facing one of the courtyards, or your porch will overlook a parking area. (We enjoyed having cocktails on our porch!) Another tip: there's a convenience store less than a block north which has a deli, with custom made sandwiches, lots of snack options, and a small selection of wines and spirits. If it were a choice, I would rate this venue 4.5 stars, which appears to be the well-deserved average rating. By the way, Internet speeds were impressively fast. I even streamed a movie this afternoon. read more

I'm certain the resort is lovely; our parents have stayed there and wanted to visit again. Unfortunately we had to change plans and were incredibly disappointed that less than 24 hours after booking directly with the resort and the reservation being over one month away, I was charged a $25 processing fee. I have not dealt with this in any other resort world wide unless cancelling late etc. Perhaps this policy should be reviewed and even implemented 30 days out. Ridiculous. read more

This place is great. Great location. FREE Shuttle into town. Very clean. Outside chairs at every cabin and seems to be cleaned daily. This is our go to place when in Jackson. read more

Rustic Inn Creekside Resort & Spa - Jackson Hole - Sunset at out room. - Hotels Near Me - Jackson, Wyoming

The Rustic Inn made my first time in Jackson unforgettable! The property is BEAUTIFUL and the staff is amazing. Our first run in with the staff was at the airport for the shuttle service. Our guy Dan was so helpful and friendly he suggested a lot cool things that we could do while in town. Anytime we needed a shuttle, it was ON POINT, never any issues. The front desk folks were so welcoming and great. If you see Caleb, ask him about the places in town for nice photos! We arrived a few hours too early to check in, but they hooked us up and got us in our room as quick as possible. The room was more that I expected! We got a "Deluxe King" and it was so cozy and clean! I loved just coming home to our room just as much as exploring the area. Just a short walk to back of the property, you'll be struck at how beautiful the view is! You will also frequently see wildlife! Rustic is also at a great location. It's about a 10 minute was into the town square, or you can get the shuttle over. All in all, if you're worried about having a great place to stay while visiting Jackson Hole, look no further!! Rustic Inn is your best bet! read more

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The rooms were pretty clean. Sheets seemed clean. Rooms are spacious. Most rooms face a parking lot and not the creek. I was surprised at how close the INN was located next to the main road. Fairly quiet except when we were woken up by chainsaws on multiple mornings and afternoons. Totally ruins the tranquilness. Why are they sawing logs at a resort INN everyday? The breakfast buffet opened up again since COVID, and is actually quite good. Staff was friendly and pleasant. The only complaint is that the heat at the buffet is on full blast so you feel like you are cooking up there while eating. Not pleasant. Rooms are stocked with K-cups which is great! Lobby and buffet have Tazo tea that you can pick up and take back to your room. That's a nice touch! Beds are quite comfortable. Showers have a handheld shower nozzle and a rain shower head, but of course, both work at the same time. There is no way to turn off the rain shower head. So if you wanted to keep your hair dry, good luck. Water pressure is what you would expect in the mountains, very little pressure. The pool and hot tub are small, not exactly a resort. But I guess most people are out sightseeing all day anyways, not at a pool. There are these little windows at the top of the wall on the opposite side of the beds and the light hits you right in the face when you try to sleep in the morning or when taking an afternoon nap. Poor window placement and no shades. You are primarily paying for location, in my opinion. I wouldn't call this a luxury resort by any means. But I highly doubt you can get a 5 star experience in Jackson Hole anyways. Unless you are paying $5,000/night and you are Harrison Ford. You only get rooms cleaned every other day. I am fine with that but some people wouldn't like that. They didn't restock the coffee on the 2nd day which was disappointing. Overall, an average place. Clean, comfortable and a decent place to lay down your head when you aren't out taking in nature all day. read more

Pros: friendly staff, beautiful view, clean cabins Cons: hot tub doesn't work, water pressure is weak, shower runs cold water, mediocre breakfast Before my stay I visited the website and read some guest reviews. Here are the things that I can personally confirm after the stay: the employees that I encountered with are trained well for customer service. Reasonable requests will be taken care of. The cabin was cleaned everyday but it does look different from the website. The pictures from the website are obviously edited, I understand why some customers felt disappointed. Breakfast is not terrible but could use some upgrade judging on the price of the resort and the image they tried to present. The only thing you need to watch out is the shower, the water pressure and temperature are usually not ideal. Any amenities that relates to hot water doesn't seem to work. read more