Blah! Our family came to celebrate a birthday dinner in a fun atmosphere! Rustic is a kind word to describe the setting. The appetizers were fine, $20 to try rattlesnake and cactus that was over-breaded and then deep fried....and that was the highlight of the meal! Then there was the dinner. There was seven of us so we ordered a variety of items off of the menu. Steaks were chewy and lacked flavor, burgers were blah, fries were soggy, and the corn and carrots were like what I used to get in the school cafeteria! Our biscuits were literally rock hard, the rice had an awful taste and the swordfish was dry and tasted fishy. I suppose they have a great gimmick going and don't necessarily need to have good food to keep people coming in. Maybe I'm just too much of a city slicker to appreciate this cuisine! I could only imagine what sort of business they could do at a location with so much potential! read more

Beautiful view but bad, bad food. Not even back potato was good. Grey carrots , meat was eatable, but tasted like dead meat. Now I feel really animated to be vegetarian. Everything a bit dirty. Nice service. read more

I'm so happy my husband found this place for our family to eat. The service was good, our toddlers enjoyed the food and actually ate, and the atmosphere was very fun. I ordered the Rustler special and the steak was cooked perfect, medium rare!! This place is my new favorite restaurant. It's a taste of home. read more

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Delish food all around. Friendly place, upbeat staff, low wait times. Depending on whether snowbirds are here, fairly easy to get a table for 2. read more

Such a fun time. We had a large group of 8 and our service was fantastic. Our server jake was so kind and fast, and even handled every special request and was very quick and efficient!!! Will refer to our other out of town friends for a visit!!! Yum!!! Loved the cotton candy as well read more

When there after golf with some friends had great service the happy hour apps were great. Even had a visit from the Chef Frank. I would recommend this place as a great dinner spot or just for happy hour. We had great service and the place was packed. read more

Stop by here on Saturday evening nice view of the city. Upon arrival we were greeted and and was informed that the wait time would be an hour and a half for a party of 6... So we were going to wait then another party of 8 (of a different ethnicity) and the manager said he could seat them right away and the gratuity would be 18% so my husband chimed in and mentioned we had a party of 6 and was asked to wait then the manger told him that he would need to pay the 18% gratuity charge... Ok no problem then the manager added that he would not be able to split the check it would all need to be on one check... Not sure if this is the norm for this place but I will not be visiting this place again or recommending to any one else. Racism still exist in 2019 read more

It was good but little pricy for what ya get. The rattle snake was OK wouldn't recommend it. $18 for 10 pieces of snake, a spine and mostly fried cactus. My wife's steak was awesome though!!!! The view is why you go and the cotton candy was a nice touch but probably would pass next time I'm in town. Average is the best word. C+ at best. read more

We have been going to RR for decades, we used to only grow with out of town guests but have started going more often because the more than fill you with a great view, food and even some fun. Always busy, make a reservation. read more

Had a wonderful work dinner event there tonight! Could not have picked a better place to have it. Staff was wonderful, very accommodating and attentive. Food was delicious and to top it off we did Smores by a campfire!! Calf roping was a huge hit, along with old time vintage photos. Great place for large groups. View of Phoenix sunset and lights is breathtaking! read more

This place is bad. On a Wednesday at 18:00 the restaurant is empty and the receptionist tell's you there is a 45 minutes wait. Really!!! Then you get seated in a spot you didn't request with window view seats open. Love that one. Now they are known for authentic rattle snake and they were out of it on a Wednesday at 18:45. Why would you want to go their. It is a waste read more

Great meal... plenty of food ! Our server Sandy was awesome ... fun place to take out of town guests . Warm Cotton candy tops it off and a quick run down the slide on your way out... fun ! read more

Pretty annoyed at this place... Had reservations for 6:30 didnt get sat until around 8 pm . Service was fast but got undercooked steaks and sat by a open cold door ..... Hostess girls were rude and not helpful. I definitely do not recommend this place. if you want flavorless steaks and staff that don't care about the guests , then yea ... read more

As a travel writer, I,m a regular Brit.v in the South West and ,in 2009, I completed a trip which included a most enjoyable evening at the Rooste. ( I was 69 at the time but managed the slide ) The ambiance was perfect ,a fine selection of food, beer and wine plus an excellent band. It was a real "ye-ha " evening ,wll checked shirts and moustaches- and that was just the women ! Sorry ladies- just joking. The trip resulted in publication of my first book and I devoted a whole section to the Rooste, including a mention of your excellent gift shop. To end the evening I also recall a brilliant Arizonan sunset . as we made our way back to Scottsdale everyone on the bus became friends for life... or maybe it was just the beer and wine. Anyway , read all about it on my website http// sbpra.com/BillBird..or,alternatively,,put a few copies in your gift shop. bILL bIRD read more

I really wanted to like Rustlers Rooste but I guess wanting to like something and the reality of it are to different things. Any way, the food was terrible in the fact that it was over cooked (especially the fries). I ordered the Rattlesnake starter as I had never eaten s snake before so wanted to try it, unfortunately, there was barely any snake meat in the dish! It was all batter with tiny pieces (and I mean tiny) of meat! Absolute rip off if you ask me. Anyway, other than the food, the service was just awful! It took 30 mins to get drinks, we were all constantly asking for refills as he would only bring half the table drinks. At the end of the meal, which had us all exhausted from waiting around, it took 20 minuets to give us our bills, and when he did, they were wrong! After another 15 minuets, he finally came back cards! On a positive note, Rustlers Rooste is beautifully located high up with give fantastic views of the Valley, but other than this, it's just terrible! Good luck. read more

I make sure that I stop here every year when I head to the Phoenix area for spring training. It is situated atop a hill with great views. The long horn bull at the front door is neat for having photos taken with. My favorite part of entering is the option to go down a slide from the reception area into the restaurant. The service is great, family style serving platform. It's not a formal place, more a place that you can be comfortable (being from the Midwest). They had live music which was nice. The food is good, service is great, a place you absolutely need to check out. read more

Horrible night. Wife and I got a break from the kids and decided to go to Rustlers Roost. Shortly after being seated, a girl behind us passed out and had a short seizure. Over the next 15 minutes the servers and management did nothing and avoided the scene. My wife and I stood by and didn't know what to do. The parents didn't want us to call an ambulance but pretty sure management should have as soon as she passed out; I would think this to be protocol. During this incident, I lost my seat to the girl's father who was taking care of her. The mother was panicking and crying. Her friends didn't know what to do. Why didn't management come out and assist? So strange. To top it off, our server let us stand to the corner without a table and didn't once offer to seat us somewhere else. In fact, the server only came by one time throughout this ordeal even with a girl and her father on the floor... I finally flagged down a different server and asked for a seat since ours was occupied. To top it off, the quality of the food was low and overpriced and they made a bad drink for my wife. I will never go back to this restaurant. read more

A very disappointing dining and service experience for our first visit to this country themed establishment to celebrate our 31st anniversary. The exterior is rustic and intriguing and entering is a challenge if wearing stilettos on the uneven plank floors with steep inclines and declines. While waiting 45 minutes to be seated, we decided to sit at the bar and the bartender asked if we were having dinner tonight. She brought out a salad and warm bread with cinnamon butter...she kept up on our sodas and we would have been better off sticking with her outstanding service skills. Out of prime rib was a disappointment. Then, waiting 45 minutes for our fillet cut steaks. At least the window view seating kept us appeased until the cold flavorless, grizzled meat and beans arrived. It's too bad my husband left his hand saw in the garage it would have fir in well with the motif. Then, the icing on the cake...after not being asked by our multiple waitresses whether everything was ok (or not), we were anticipating at least a slice of chocolate cake and by this time it was 9:35pm. When finally I flagged down a busboy who diligently brought us a dessert menu. Still waiting for soda refills, our multiple waitresses were evidently too busy conversing with F***bombs at there stations to notice our attempts at getting their attention to order dessert. At 10:08, the waitress informed us the kitchen is now closed. Another unfortunate time lagging server blunder by not being attentive to the paying customers...no Anniversary dessert. It appears that they think the city view real estate and themed park atmosphere is a fine substitute for tender steak, food that is presented warm, drinks with refills, service, and dessert being offered. They are sadly mistaken. Next time my money and usually very generous tip will be well received elsewhere. read more

It was so dark where we were seated that we had to use the light on our phone to see the menu. No idea how the food looked because of how dark it was. Worst steak I have ever had! Tasted like it came out of the bottom of a freezer. read more

We waited an hour and 45 minutes while 4 busloads of tourists were seated ahead of us. The side dishes were terrible (sliced carrots from a can?) The service was slow and not the best. read more

A fun place w lots of potential. Good music and great place for a drink. I sat at bar, and place was busy. The bartender was in weeds all night. No management. Fair food with slow service. No one cares. read more

Fun, entertaining environment. Definitely take the slide down into the restaurant. Live music, bull outside to check out. We tried the rattle snake, it was good definitely would have it again. Macaroni was delish! The staff is friendly, great to ask for menu choices if you have never been here. My husband and I had the half chicken. Very good with great flavor. If you can sit next to the window or outside for a great night/day view of the area. read more

The best EVER!! We had a large group (30+) and every meal was perfect, the service was spot on, and the atmosphere was great!! We'll definitely be coming back and servers Crystal and Mayra were the best!!! Make sure you ask ffor them read more

Where do I begin. Last summer we stayed at the nearby resort for a couple days and had a blast at the waterpark. We figured we would head up the hill to this restaurant. They were packed-- waited an hour-- still not seated-- we left and figured we would try again in the future. The future was last night! made a reservation for 6:30. Got there at 6:20, no valet parking and very tight parking spots, but we made it in. Go the front desk and they had a difficult time finding the reservation in their system even though they had texted us during the day to confirm. No biggie, the found it. They then told us it would be 15-20 minutes until table was ready-- We were like cool--- even though we had reservation, 15-20 minutes was not a big deal. At 6:55 we were still standing there and the kids were getting fussy so we asked again seeing as it had been 25 minutes... They said it will be about 30 more minutes. I am shocked! Why have a reservation to wait an hour? We left and will never go back. Good luck, I can't comment on the food as I have never once been able to try it! read more

A friend wanted to come here for his birthday. I tried to talk him out of it - but it *was* his birthday, and sometimes, it can be fun to be a hokey tourist in your own town. We had no delusions about what we were in for. This is not a great restaurant. This is a cheesy, cowboy themed resort restaurant that caters to tourists and happens to have a great view. To make sure we did it right, we changed clothes prior to going - to ensure we could enjoy the slide down into the dining room. (Without offending parents of innocent children or risking chafing to dangly bits.) We started with a cocktail in the bar while waiting for a table. Did we each order the sickly-sweet tropical nonsense in a glass cowboy boot and served while on fire? You bet your ass we did! (Now, to figure out what to do with my glass cowboy boot souvenir...) There's sawdust on the floor, and the décor screams "Disney Design Company." All the clichés of an old West steakhouse/saloon are represented - down to the raised stage where the live band performs all the safe, upbeat Country standards. When we were seated, a basket of fry bread was delivered with both regular and honey butter. Do you know what's wrong with fried bread and butter? Not a damn thing! This is not a menu for the health conscious. And based on the prices, there's no possible way it's great quality meat. ($24.95 for a bone in rib-eye - with salad, carrots and corn??) The portions are ginormous, there's a decent variety of options, and rotating monthly specials. I had discreetly mentioned it was my friend's birthday (because I put the "B" in subtle!) I wasn't down with spending the extra money for the birthday package...and really, who needs an éclair sundae that must weigh in at five pounds - so we were both pleased when the waiter brought my friend cotton candy with a candle. We went in with expectations of touristy cheesiness and set the bar very, very low for dinner service. And we were both pleasantly surprised. The food was completely satisfactory. The service was completely decent. And when it came down to it - we had an absolute blast. Rustler's Rooste is not a great restaurant by any stretch, and it's not trying to be - but it can be great fun if you let it...and that makes it a great place! read more

I really enjoyed this restaurant while on vacation this Summer! My family had its reunion in Phoenix and this was the location of our banquet. We had a private banquet area outside where we were able to have a fashion show, dancing etc. Now to the meal, we had a whole half of a chicken, a whole steak, corn on the cobb, baked beans, bread and cake! And it was all delicious. It's a shame the amount of food that was probably wasted because people were getting steak and chicken just because they could. If I'm ever in Arizona again I will definitely be back. There was also a live bull outside! read more

A little background information: we went on Sunday 4/17/16 @ approximately 4:30-5pm. The place wasn't that busy, so we thought for sure we'd get excellent service and great food in stellar time. We sat down and the waiter seemed uninterested in taking our order and being at work all together. We didn't order anything extravagant or needy, just standard menu items (nothing customized at all), the waiter cut us off as we were ordering, and acted put-off in general. The waiter then brought us our drinks, a basket of biscuits&frybread and slapped them down without saying a word and walked away. When our food arrived 45 minutes later, the steaks were way over cooked (example I ordered mine to be "medium" and it was definitely closer to well done), and NOBODY's food was hot (and NOTHING tasted good enough to justify the price I paid). The food was on the lukewarm side, but on the cool end of that spectrum. If the service couldn't get any more subpar (at least from our waiter), we had to get out of the booth to track down different servers to ask for things like butter (simple things). To top it off, the only time the waiter ever even offered to top our drinks off was when we asked for the check. Needless to say, I'll never be back. I will however share my experience with my friends, coworkers, and anyone else who mentions this place. It was pretty disappointing to say the least. I hope the manager or owner will read this review and make some changes. This place definitely had the potential to be a neat experience... It fell way way short. You'll get a better meal & service at just about anywhere else.i read more

Definitely a place that you go to for the experience. The atmosphere is cool! More of a place you'd come if someone was visiting or for a kids birthday dinner or something. The food was just okay. Our server Todd was great and took amazing care of our table! We never needed to wait on a drink and Todd made sure our experience was fantastic. Cool place! read more

I will NEVER come back here! Amber, the server, was rude and disrespectful from the moment we sat down. I could receive better customer service from a drive thru window. Our order got messed up and rather than finding a solution, she continued to spit out excuses. We received dirty dishes and never got drink refills. If I had not been sitting next to a water container, we would have been thirsty all night. She gave dirty looks after we approached the manager regarding our issues. As we were leaving, she starred our party down while walking out. The food was not the greatest. I would have enjoyed it more if I at least received satisfactory customer service. read more

First time here and I think it's awesome! Live country music, a live bull, great steaks and service! The interior is rustic and fantastic!

brought the family here during the holidays! Called to reserve a spot on the call ahead list and so glad we did! Spectacular views, great service, great food!!! Love the slide for the kids (or adults too)! And the cotton candy they give you afterwards made for one happy child! We will definitely continue to dine here! read more

Let me start by saying, I wish there was an option for a 1/4 star rating. Went here with another family during our "stay-cation" at a nearby resort. It was HORRIBLE! First, you can't miss the smell as you walk up to the place. I realized this is because of the Texas Longhorn right in front. Nothing like the smell of excrement and urine right before dinner. Second, the NOISE! This is a country western themed steakhouse, so whatever, be warned. Third, the service was the worst. Since we had a party of 8, an 18% gratuity is automatically added to our bill. That's fine, I get it, but apparently our waitress felt she didn't have to work for it since it's mandatory. She was rude and not very helpful...at all. I never experienced ordering a $20 appetizer (the fried rattlesnake) and having it thrown on our table, she didn't even stop! I was also looking forward to finishing our biscuits and fry bread, but apparently there's a time limit. She took them away without even asking. Fourth, the food was mediocre, at best. I ordered the 16oz T-Bone and it was under seasoned and not very good. The green bean and corn on the cob sides were soggy. At least try to hide the fact that it was over cooked and soaking in hot water before it was served. Fifth, when it came time to pay the bill, we were given the right check, but our credit card was charged for another party's dinner! Really???? We over-paid for a terrible experience! Finally, the General Manager wasn't very interested in our experience as paying customers, he said "it happens". SPEECHLESS! At least he was consistent with the rest of the night. We had better service, treatment, and food from McDonald's the next day. read more

Surprisingly good. The multilevel parking lots were full, so I knew the place was popular, but I began to have second thoughts upon walking up to the sight (and smell) of an actual longhorn. Great views, though, and really good food, including a pleasantly surprising veggie burger. Lots of kids, so it's loud, hence the four stars. If you have kids, it's probably five stars for you. read more

Birthday dinner party of nine with 5 kids. Waited 40 minutes for food. I complained to manager and he told me too bad. $170 for a C- meal and a forced gratuity. Lesson learned. read more

Had a great experience last year with Thanksgiving dinner. This year was very disappointing. Food was cold and not as good, almost cafeteria style. Not sure what changed this year. We will not be going back for any holiday meals. Also, never received a response from the restaurant after informing them of the issue. Service was good from the wait staff. read more

Terrible place. Animal cruelty is the first thing you witness when walking in the door. A beautiful Texas Longhorn bull shoved into a tiny cage in the baking heat is bad enough, but the bull is obviously being neglected, extremely. He has open wounds that flies are festering, overgrown nails that he can barely walk, dirty green water, etc etc etc. I was so disgusted with this abuse I didn't want to enter. I did only because it was a friend's bday - and the food and service were awful to top it off. Stay away!!!! read more

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Steaks were really good, theres so much stuff too look at, and the views at night are spectacular!

I will NEVER come back here! Amber, the server, was rude and disrespectful from the moment we sat down. I could receive better customer service from a drive thru window. Our order got messed up and rather than finding a solution, she continued to spit out excuses. We received dirty dishes and never got drink refills. If I had not been sitting next to a water container, we would have been thirsty all night. She gave dirty looks after we approached the manager regarding our issues. As we were leaving, she starred our party down while walking out. The food was not the greatest. I would have enjoyed it more if I at least received satisfactory customer service.Don't bother coming. The food was not the best and the waitress and staff are terrible. They forgot out order, didn't once refill out drinks we did it our selves. Not to mention most items are 15.00 or more a plate for garbage food. read more

We went last night for a friends birthday. They love this place. I for the life of me don't know why. The food is awful. Steak no flavor at all both mine and my wife's. I know its a cowboy tourist destination but hey come on this is lousy food. Sloppy service. Melissa our waitress must have had a rough night because she didn't seem to care much. I will only go back if invited but will strongly recommend another place. read more

Terrible food, steak was tasteless ribs were full of fat, only thing good was the margarita.