They'll scam you. If you're taking a car to trade in DO NOT let them know about that until you've got a great deal on the car you are looking to buy. And make sure you research the trade in value of your vehicle they will undervalue it and want to give you less. They'll over price the new vehicle you're wanting to buy if you tell them you're doing a trade in. Unfortunately I fell for this scam and now paying over market value for my Honda civic sport. There's plenty of cars on the market do not let them trick you saying there isn't. Go to Vandergriff Honda in Arlington my first vehicle purchase there was perfect. read more

I had a great experience here. My salesman Travis went the extra mile to make things work. He worked with us and made it happen. Thank you

If I could leave a NO star, I would. I went in for a maintenance checkup last Friday and spent almost $700. My windshield wiper on the driver side was torn. Once I got my car, I drove straight to O'Reilly auto store and purchased a new set. When I got home, I looked at the invoice, and Rusty Wallis charged me for windshield wipers. I called immediately and left a message on Friday, and I left another message this morning. I also sent the owner Rusty Wallis an email. NO ONE HAS CALLED ME OR EMAILED BACK. I do not think they did my maintenance. I'm looking to get a refund to take it to another dealer. DON'T GO HERE, YOU WILL BE RIPPED OFF!!!!!! read more

The first time I contacted Rusy Wallis Honda was the night that I completed my research on what kind of new (used) truck I was going to get. The Honda Ridgeline absolutely fit everything that I wanted and the truck I purchased from them is absolutely beautiful and everything I've ever wanted. So, with that said, why am I giving them only 2 stars? If you look at my ratings history I generally have given stars across the spectrum so I'm not a "negative reviewer." I try to be fair and I debated between 2 and 3 stars, but have gone with 2. The good: my salesman, a man named Marcus, was wonderful and sweet and he tried his best (from what I could see) to help me. The negotiation was difficult and I don't think they gave me NEARLY enough for my trade but that's how these things go. They got the car into the area where I could afford the payments and that's fine. - I purchased my car after the service department had closed. That's fine. They offered to have me bring it back in and have it detailed and that was fine too. I did that today and they also had my plates and sticker so all that was good. The bad: - The man that I spoke to in finance tried to hard sell me on so many things. He kept telling me that the truck I had purchased was "very complicated" and "very likely to break" which is not what you really want to hear when you've just spend $36,000 on a vehicle. He was pushy, but I'm not a push over and so I declined (MULTIPLE TIMES) everything that he offered me. Once he realized that he wasn't going to get anything out of me it was his clear goal to get me the hell out of his office as fast as possible. He shoved papers at me one after the other telling me to sign them and not explaining what they were. I've never had that happen before. So I had to read them all myself. This made him even more angry. - After I got home from the purchase, the next day, I looked in the trunk and everywhere else I could for the floor mats. There were none. When I texted my salesperson that the floor mats were missing I was told that on used cars they don't always come with floor mats. This was a $36,000 car. I looked up the factory floor mats online and the price for all was roughly $800. They refused to help me get floor mats at all. - I had texted about a particular truck and had been told that it was there. I had spoken to two people and assured that it was there. When I got there, my salesperson met me at the door and informed me that it had been on the lot for over 100 days and had just sold that afternoon. WHAT? I didn't believe that for a second. They showed me a different, more expensive version of what I had wanted. Even tho the truck I wanted had fewer miles and was a higher trim level. I think it was a bait and switch but I can't prove that. Be on your guard if you deal with these guys. read more

Wasted my time and gas. Refused to give any sort of numbers on the phone because they want to "make sure I'm really interested" even though I had a loan already set up. They had the car I wanted in stock, called right before we made the 45 min hike down and sure enough when I got down there it was sold. Glad I didn't go any further with them, and just headed out. read more

I took my Lexus to get serviced at Rusty Walls its close to my home and they provide great quality work, and customer service. When I got there I was greeted by this nice Salesman Mr. Eric Collier. He walked me over to the service center got me some water and a snack While I waite. Thanks again for the wonderful customer service! read more

If you're thinking about buying a new or used car i would avoid coming to rusty Wallis Honda on Shiloh rd. it is by far THE WORST customer service I have ever experienced in car buying. I was cheated out of my trade in and bold faced lied to! I was sold a 2014 Honda CR-V with a bad transmission when I asked the same day it was purchased if I could return it I was denied with no further concern to my issue. I then scheduled an appointment to have it serviced under warranty they told me it would not be covered by my warranty but to leave it there anyways. When asked about a rental car I was denied that as well. I have now been out of a vehicle for 8 days now with no point of contact. To say I am disappointed with my experience at rusty Wallis Honda would be an understatement.. read more

This review is for the service side of the house, but I can also say that the sales department here is actually very good, not obnoxiously pushy and respectful. I've been using Rusty Wallis for service on our Honda SUV now for the past year and I've had very satisfying service every time I've gone. The SUV has been in for a number of minor and major repairs (preventative) and for some overall TLC. Service Advisor, Chad Green has been awesome to work with. He's never been rude, pushy or made me feel like he's trying to sell me "add-ons" with service. He's been kind enough to prioritize service items that are "must do's" and advised me on the "should do's" to do later. Always returns calls when he says he will and has been a straight shooter when it comes to pricing and on what our vehicle needs. The service performed has been exceptional and I've never had to return because of a incorrect or faulty repair. They'll even clean your vehicle for you before you pick it up. Best part is Rusty Wallice will send me coupons in the mail for up to 15-20% off service repairs...which can really help to reduce the bill. Overall I'm extremely satisfied with the service I've gotten here and will continue to seek out Chad for his help to keep our SUV running for many more years to come! read more

I bought my car from here in 2014 and it was my first time returning here after I got it for an oil change. The service was amazing and very impressive. I had the option of receiving a video inspection which I watched on my phone while my oil change was being done. The lounge had coffee and the associate was available to help a lady who didn't know how to use the machine. I would definitely return here for an oil change. read more

Recently purchased a used Lexus at Rusty Wallis and was pleasantly surprised by the professionalism and prompt response from the management staff. I worked with sales rep Craig and Finance Manager Tariq. Highly recommend working with those two. read more

My experience at Rusty Wallis Honda was ruined by the Finance "Expert" Business Manager named OSCAR MIRAMONTES. Avoid this guy at all costs. After purchasing our vehicle, we had to come back to the dealership to sign some more papers. During the process of signing the additional papers, Oscar went above and beyond in essentially forcing us to buy the unnecessary Gap Insurance. When we kindly declined his repeated efforts to try to tack on Gap Insurance to our vehicle, he became visibly upset and tried bullying my father and I into getting Gap Insurance. After we made it clear that his bullying tactics were not going to work on us, he finally let go of trying to sell it to us, although he remained visibly upset and continued to add passive-aggressive comments about us not getting the insurance throughout the rest of the duration of our visit. The only reason I haven't given this dealership 1 star is because of the good service experience I had with Alliona Carroll and Manny Garcia. If it wasn't for their efforts, this place would have received my 1 star. The unprofessionalism that I experienced from Oscar was a first in my time of buying cars. Rusty Wallis needs to do something to address this guy'a behavior. read more

BEWARE, DO NOT PURCHASE FROM THESE PEOPLE. AVOID THEM LIKE THE PLAGUE. Our story is lengthy, so I'll break it down in a timeline: August 2nd: We get in contact with Robert Hill through TrueCar. He says getting the car won't be a problem. We let him know we will stop by Saturday, August 4. August 4th: We walk into the dealership wanting a Honda Fit EX Manual. They say they can get it from another dealership. We tell them we will finance through our bank. Manny Garcia throws a fit, says "We won't do anything until we get the paperwork, just to protect ourselves." As if we were stealing from them. Catty and unprofessional. Carlos Rivera says they'll get us the car by Thursday, August 9. August 9th: We call in to ask about the car. It is not there. Robert says he should have more information by Saturday, August 11. August 11th: We contact Robert through text message. He still doesn't know where the car is, but says that he will give us a better answer by Monday, August 13. August 13th: We ask for a status on the car. He says that the car is coming from Honda's Manufacturer (a lie, by the way) and that it shows it will arrive on Tuesday, August 14. Advices that this date is not accurate, but that hopefully it would arrive by the end of the week. August 17th: We ask where the car is. Robert Hill says that it still is in transit and that we are at the mercy of Honda. Yet another lie. August 18th: Called and asked to speak to a manager. Said manager tells us that our car is not in transit (refer to August 13th's lie) and not coming from the manufacturer. Our car is at the other dealership still because they don't want to do a trade. Says he will work hard to get our car. To call him back on Wednesday, August 22. August 22nd: Still no news from the car. August 27th: We get an e-mail from Carlos Rivera telling us the car is ready at the dealership. We tell him we will stop by on Tuesday, August 28. August 28th: We go to the dealership in the morning. We see the car. It has three scratches, a scuff, and a blemish on the door handle that goes all the way through the paint. We also found cookie crumbs on the front seats. Tell Carlos about this, his answer? "I don't know what you want me to tell you!" We ask him to fix it, and that we will be back in the afternoon. We come back, the car still has a blemish on the door and needs to be repainted. We negotiate with the manager for a discount, considering it had almost been a month and how poorly we had been treated, he agrees and we shake on it. August 31st: Our car is allegedly detailed and fixed. We see the door handle, it has resin/glue sticking out because they have no attention to detail. It still has that blemish. We agree to sign and go on our ways after this nightmare. What is our surprise when they go back on the deal and want us to pay the full price that was agreed on? (It was a nice price, but still.) We tell them that is bullsh*t because the discounted price was shook on and agreed upon as a sign of good faith, along with them giving us a loaner car for a week and a half. We tell Robert they should have let us know, that we all wasted time. Robert agrees and goes on a rant about how much money they are losing on the car, how he didn't establish the price, how difficult we are being, that we are not even financing through them (that is my right as a customer, I don't have to finance through you) and that they are bending over backwards for us. Excuse me? Doing your job and providing the customer with an unblemished NEW car in mint condition is not bending over backwards for us, that is YOUR JOB and that is what we are paying for. Not for a blemished car with scratches and cookie crumbs in it. We cancelled the deal. It was month long nightmare where we were lied to, avoided, treated like a nuisance and then blamed for their shortcomings and treated as if the car being slightly damaged was something we should overlook. Avoid them like the plague. A car purchase should be nice and easy, and this was far from that. Everyone here behaved less than professionally and to blame the customer as being difficult when we only wanted a new unblemished car (because that's what we were going to pay for) is preposterous. read more

Experience from start to finish was dehumanizing. Ondra Calvert, the manager, rushed my daughter and I out when we sought clarification for how a $26k vehicle ended up @ $42k. Their attempts at distraction and evading our questions ended up with Mr. Calvert loosing his temper. There are multiple similar stories posted on Google. Ladies, please beware. This is predatory behavior. read more

I worked with kevin and he was amazing! He sat with me the whole time and did not complain. This is my first time buying a car and he made it so much easier. I have been to every dealership in dallas with no luck, but Kevin got me the vehicle I wanted in one day!! He was very honest and transparent. Wade was a big help as well! I love the environment here and definitely will do more business with them in the future! read more

Someone reached out to me after this happened and they defended themselves, plus I let them know I no longer had the Honda. Happened again today though, all this time later... read more

I recently bought a 2015 Subaru from Rusty Wallis. 6 days later the clutch went out. Manny, Skyler and James all did everything they could to make sure I was taken care of. I can't express the level of customer service Rusty Wallis provided me. The completely covered the new clutch at no cost to me. All in all, one of the best car dealerships I have ever dealt with. Give them a chance and you will be taken care of. read more

Looks like they lowered the price again to move the car up the search results to try and bait more potential buyers. After back and forth with the general manager, I was passed to their sales manager who tried to hide behind a disclaimer at the bottom of their page about how prices can change at any time and reconditioning fees. They broke it down as the sales price of the car was the listed amount, IN ADDITION to $999 for "certification" on an already advertised Honda certified pre-owned vehicle which is PROHIBITED by American Honda to do and should be reported to Honda and the FTC. There are laws and rules franchise dealerships have to follow for CPO programs and charging a separate fee for certification is PROHIBITED. They also added $1499 for "dealer prep", which is also a bogus fee. Any price you see listed, you should add about $2500 to it and that is the price they REALLY want and go so far as to break Federal consumer protection laws with deceptive advertising to get it from unsuspecting customers who think they are getting a deal. Don't fall for their illegal tactics. Report them to the FTC as they crack down on dealerships that do this very thing. They just fined a franchise Honda dealership in NY and their GM 1.5 million for various violations including the deceptive advertising like Rusty Wallis does and up-charging for certification on advertised Honda certified pre-owned vehicles which American Honda prohibits. This is the kind of dealership that gives the honest and upfront dealerships a bad image. This dealership is in violation of Section 5(a) of the FTC Act, 15 U.S.C. § 45(a) for false or misleading advertisements and constitutes deceptive acts or practices. Google FTC vs Bronx Honda https://www.ftc.gov/system/files/documents/cases/bronx_honda_complaint_0.pdf read more

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No no no Pushy sales people There are better ways to buy a car Nope! Go to Carvana or whatever but this is not the route to take anymore just to get a vehicle read more

I contacted Rusty Wallis to let them know the exact make, model, and color of Accord that I wanted. After several days, THEY contacted me and said, the car was there at the lot. Upon arrival and waiting 2 hours, I was eventually told the car was not there. "It was still in transit". It was still out of state! I left and went to Freeman Honda and got the exact car that I wanted. A year later, I needed had a emissions system issue checked out. I called Rusty Wallis and left a voicemail to find out if I needed an appointment (due to Covid) to come in. Five days later, I'm still waiting on my return phone call. We are a Honda family, but I will never give Rusty Wallis my business again. read more

Brought my new car in since the windows were squeaking when rolled up and was token care of in a jiffy! Friendly and quick!

Buying a car should be a straight forward experience. You negotiate a selling price, and if you are trading in a car, then you negotiate that trade, and then if you are financing the vehicle, you walk into finance to negotiate on an interest rate and potentially choose among different "services" offered by the dealer. This should be a straight forward process. Straight forward my experience was not. Through the use of available tools and a fair amount of research, I arrived at a buying price for a new vehicle (Using the KBB Price Advisor as well, an advisor). An associate of mine tipped me off to a dealer and 'salesperson' who was offering a desired vehicle that was priced within my preferred buying price range. Through text messages and emails, the buying price of the vehicle was sorted out before my arrival to the dealership, and upon me speaking with the salesperson, test driving the vehicle, and going down the pricing sheet, a clear as bell statement was made by the salesperson concerning the 'dealer-adds' for the vehicle. "We don't put all the adds on the vehicle..., we let you, the buyer, determine which adds you want" "Okay. I want none of the listed adds. Wait, maybe the wheel locks." A phone call with an associate. "Scratch the wheel locks; I want none of the adds." Great. Buying price sorted, now onto the trade in vehicle appraising... The salesperson takes the trade-in vehicle to be appraised. After some moments, he returns with the pricing sheet and a newly scribbled "best bid" valuation of the trade-in vehicle. "Lowballed." I think inside. "By not a small amount. No worries." "Okay, don't worry about the trade in vehicle." I say. "I'll be putting cash down instead; got a better offer from a private buyer." There is a turn in salesperson's expression... "I'll be back bright and early tomorrow morning to finish the rest of the deal." I say. "I have an appointment at 11:00AM", the salesperson says, "And another at 2:00PM". "Okay. Ya'll open up at 9:00AM, right?" "Yeah" "What time do you get here?" "Around 8:30AM", the salesperson says. "So ill be there around 9:00 AM.", I reply. We shake hands. The next morning I arrive with my associate to finish the deal. After waiting an extended amount of time, approximately 13 minutes of standing, shuffling, and sighing, the salesperson finally comes out. The three of us walk back to the desks where the salespersons drag the potential customers back to be scalped and sheared. We three sit down, and the salesperson brings out the pricing sheet. They then takes a pause, gets up, grabs the pricing sheet, excuses themselves, and walks off to some unseen locale. The person who returns was not our salesperson. "A shapeshifter?" I think. "No, just the prelude to some shady crap." "I need you to help me out with $2,000 dollars here." The person who was not our salesperson said. "NO." I say, as I place the two good fingers on my right hand down on the pricing sheet that the person who was not our salesperson was holding. I stand to get up and leave, as it becomes more than apparent that this deal is dead. Our former salesperson returns and says, "I knew they were going to do that." "Oh really? You knew they were going to attempt to shuffle the deal? To make me buy something that I said I was not going to buy? You knew this was going to happen? Thanks for being forthcoming with that little feeling; you could have texted this premonition to me a bit earlier, don't cha think?", I think. Analysis on What Happened and Who Shot First The salesperson lowbidded the vehicle in the initial text message, and continued to work with this low bid price with an assumption that there would be a trade-in. The thing is this, the existence of a trade-in was never discussed during the initial messages. The trade-in as appraised by the dealer was lowballed by about $2500, and during the pricing discussion (not mentioned in the dialogue above), the salesperson made a strong effort to gather information about the trade in and whether or not payments were currently being made to the vehicle. (Dealerships don't need to know this information when it comes to the pricing of the vehicle and the structure of the deal; this information is only relevant during financing. They will try their hardest to get you and your loved ones to discuss the state of your finances prior to walking into financing, but for you, the purchaser, they don't need to know this information and you'd best be served by ignoring the question until they realize that you won't be answering it, or if you got a bit more fire in your belly, by saying, "Your question is not relevant, and don't ask me again or I will get up and leave.") Once the salesperson and their manager realized that there would not be a trade-in, they knew that they would be losing $2500 dollars or more in this deal because of my refusal of the dealer adds. In short: they got egg on their face. read more

They are a total fraud. I went in there because my car would not start and they were going to charge me $1000 for a new starter and to clean my battery connection. My dad called his mechanic and all that needed to be done was to clean the battery connection. The starter was and still is (3 weeks later) working fine. The crazy thing was that they knew what was wrong with the car - I can't believe they were so dishonest! I ended up paying $60 for the work that was done. Update: a year and a half later - guess what - starter still works fine! read more

I went in today to pay and pick up 2018 CR-V Touring and all was going well with my salesperson Jim, until he brought in the guy that supposedly does the paperwork. This guy Oscar Miramontes was rude and condescending trying to get me to finance and but a extended warranty and when I declined for the 3rd time!!!!! He yelled down the hallway, does anyone have a waiver? "This LADY doesn't want the extended warranty...I found this sexist and condescending, needless to say...I walked out with my check, as there are more fish in the sea and I don't need to be treated that in that unprofessional manner!!!! P.S I did purchase my new car at John Eagle Honda without stress or headaches...Cory stood by his words...NO GAMES! And I saved $1,000!!!! They understand women can buy cars and vote as well! read more

Wasted my time, don't have any inventory and management is a joke and wastes the time of customers honestly don't go here to even look at a car your better off elsewhere. read more

Rubber seal on the driver's door is coming off, and they never gave me the second key fob that I was promised. I bought this car in June. After calling multiple times, they never got back to me. read more

I bought a used car here and it had a couple things to be fixed. I drove an hour each way 4 times I believe to have items fixed. One of these times they kept my step side there while waiting on additional parts. When I we r back they had lost the step side so had to order that then they couldn't fix it so we agreed I would take to Toyota dealer so they could fix and they would pay the bill. When Toyota called them they said they had spent too much already and would not pay. If they had t of lost an expensive part it wouldn't of cost so much. I tried contacting Jeff Wallis who was part of the deal when I purchased along with owner and others with no response. Terrible way to run a business! read more

This is by far the worst dealership. Rude salesperson, racist, with no patience to answer any questions or to even give any details about the price of the car. We were treated so badly. It doesn't even worth your time to go visit this place. read more

Told it would be 2 hours but, they would try to get it done faster. I am still here and it has been 2 1/2 hours and they just got started on an oil change and tire rotation. I had an appointment. I could understand if I just walked in. But, not with an appointment. read more

My daughter and I went last Week after calling to confirm the availability of a black 2017 Nissan rogue SL. I was contacted that same afternoon by the Internet manager confirming the car was available and made an appointment to go the next day. The next day we arrived I noticed that the vehicle was sitting in the used car lot with all the other vehicles. We were approached by the sales person name Marvin and after telling him who I was and wanted to test drive the vehicle he went inside and got the keys. After test drive we went inside to the office to come to an agreement on price. After about an hour we agreed to a price of 14,000 and he came back with paperwork from the sales manager and stated once I signed that agreement it was a binding agreement. Once we completed that step I went into the finance person even though I already had outside financing and give more information from my credit union and give a copy of my debit card so they could deduct the tax title and license the next day. We were pretty much finished for the night at that point. The next morning I got a call from the Internet director John Williams congratulating me for my purchase only for a couple hours to pass and then I was sent a text message from my sales person telling me someone had a deposit on the car and I would need to be unwound from my contract. I expressed that I was told not only by him and by John that once I signed the paperwork I was agreeing to paperwork that they told me was binding and I wanted my car . After they realize I would take no for an answer they had the sales manager and I believe his name was Manny to call me. Well he did nothing but come up with lame excuses and lies during the whole conversation. He told me the car should never have left the lot because it was in detail and they should've never give the salesman the keys with it being in detail. I told him that is a straight out lie because when we got to the lot the car was not in detail as it was sitting out in the lot with the other used cars dusty/dirty . Once I told him that he tealized I caught him in a lie he told me he was sorry and it was an honest mistake. My response is something like that was not an honest mistake. I live an hour away from that dealership so to go through a total of two people before I got to the dealership and then Internet director sales manager during the process and finance person after the process, even a phone call the next morning congratulating me on a purchase and then they give me the lame excuse that the car had a deposit? So basically I go through this many people to make a purchase and nobody knows anything but how to lie and back out of an agreement ? The funny part about this is since I was looking at this car through the car guru website, I had my girlfriend contact Rusty Wallis about the same vehicle through the same website and she was contacted back by the sales manager Aliana confirming the car was still available and wanted to set an appointment for Saturday at 2 PM to come test drive the vehicle. After this I knew they were lying even more and demanded to speak to the general manager after emailing Rusty Wallis, Jeff Wallis and the general manager himself.was told the general manager was in a meeting so I'll let it go until the next day. The next day comes and I text and called again and told he is still in a meeting. I let them know real quick he needed to make time to call me. After about an hour the general manager finally calls me back and acts like he does not know what is going on. I get the routine song and dance, Clueless and sympathetic, blaming everybody else, saying he is going to get to the bottom of it and get back with me ASAP. It has been four days and still no response, from anyone I would advise anyone, thinking of doing business with Rusty Wallis Honda, to seek other options. Never before have I dealt with such lying and deceptive people . Their business' practices and business principles are bottom of the barrel . Liars and cheaters or what ever you choose , it is best to avoid this dealership that will allow this to happen at all read more

Rusty Wallis Honda - Car Dealers Near Me - Dallas, Texas

It's a rip off dealer. They always add to the advertised price by over $3000. Never buy any cars there.

This was our first experience with dealership and it was amazing. The team of Amarea, Jeremy, and general manager provided excellent customer service. They met us after hours due to our schedules and gave us a great deal. Everything seemed to go very smoothly, not much stress. Purchased a car within 2 hours! Loved the experience, worth the drive. Will return for our next vehicle purchase. Thank you! read more

Watch out when you deal to buy the old car with them. I got super bad experience with it. Never recommend to anyone.

I recently visited Rusty Wallis of Honda 07/13/2017 and left with a brand new 2017 Honda Accord! As great as the car is, my experience at this location was not as great. My sales person, Rey, was extremely helpful with providing me information, getting me approved and finding a car. Rey informed me that he could get me a 2017 Honda Accord with no money down and $293.00 a month payments. This was because I already told Rey ahead of time that the no money down and monthly payment was all I could afford. Rey told him that was fine and went ahead with the paperwork. I arrived at Honda only to find out that rather than the $293.00 a month as promised, my total per month was going to be $327.00. That is way beyond my means and something I certainly couldn't afford. Rey explained to me that due to my low credit score, the price went up. Eventually Rey and I agreed on $310.00 per month and I told Rey I could not afford anything more than that, otherwise I would have to walk away. After this discussion, Rey basically disappeared and the vibe I was getting was less than friendly. Maybe it was because I couldn't afford more than what he was asking and obviously, it lowers his commission, but one cannot be sure. After the agreement on monthly payments, the business manager Jason came and spoke with me about the paperwork and signing off on the car. Jason asked me if I wanted the leasing option which covers oil changes, a damaged tire, etc. Being that I already leased with Honda in the past and lived in NJ (way worse roads than TX), I knew the lease option was not something I used nor needed. I explained to Jason that I could not raise my monthly payments because $310.00 was way beyond my asking price already. Jason offered to lower the price, and again I explained to Jason there was no way I could do that. Jason then made me feel guilty and like he did me this huge favor by lowering the monthly payments as far as they could go and not having me put anything down. He must have repeated to me several times what a great deal he did for me and again asking me if I wanted the leasing option. After I said no several times and making me feel horrible after explaining numerous times I Couldn't afford it, he then proceeded to call someone!! The phone call went "Hey, Can you come back here, I need a little help"... So he needed help to sell us the leasing option after I already said no several times over. He then explained to whomever came back there that he gave me this great deal and hes trying to give me a great deal on the leasing option and basically trying to coax the other guy into selling us the leasing option! I could feel my face getting red and I was beginning to look and feel embarrassed and upset. After Jason finally realized I wouldn't budget because I COULDN'T AFFORD IT! He continued to do the paper work and rudely ignored us and made me feel very uncomfortable with his behavior. It was bad enough telling Rey why I couldn't afford the rate to go up but then having to repeatedly tell Jason and now this new person... I thought NO MEANS NO! In any case, after getting they keys in hand I spoke with Rey about the Gap Coverage because I forgot to ask in the beginning of our meeting. So Rey went and got Jason and Jason explained that the Gap Insurance is already in the price and it is included. Then proceeded to ask me again if I wanted the leasing option AGAIN! He stated "Since you know I'm not pulling the rug out from you and your getting a great deal with gap insurance, are you sure you don't want that leasing option"? After we left, I told myself, I am so grateful for the car after getting into an accident however I was not grateful for the way I was treated at Rusty Wallis of Honda. The Honda in New Jersey where I acquired my first lease made me feel so comfortable and relaxed and happy and this Honda or at least these 2 gentlemen made me feel very unwelcomed and like I was a burden because they couldn't profit more from me than they already did. read more

I visited Rusty Wallis Honda yesterday as I was interested in purchasing a pre-owned vehicle advertised on their website. When I arrived, I was told that the car had been sold a few hours prior. I then looked at another, higher-priced car. After indicating that I wanted to purchase the car, I was shown a deal sheet with over $4,000 of dealer add-ons. They refused to sell me the car for the advertised price and pointed to a disclaimer in small print on their website. The sales manager even got mad that I didn't want to pay the additional $4,000. They obviously price the cars artificially low to get you in the door and then try to force you to pay exorbitant dealer upcharges. I left and bought a vehicle today from another dealership who had up-front pricing. Today, I noticed that they updated the price (slightly) of the car I wanted to buy, but didn't bother to remove the car they claimed was sold. I suggest you buy elsewhere. read more

Greg, the service manager is amazingly helpful and very knowledgeable. He answered my questions about my daughter's 2019 Honda Civic and provided valuable information to help address our on going needs. read more

If only there were half, no ZERO stars. The financial wizard Jason and salesman Rey, although he like the title "the shark," Are a dynamic duo; of the bait and switch. It is these people who give car dealers such a bad reputation. We had agreed upon price with "the shark" and thought we we would sign and drive home new vehicle. Grateful and glad we did not. "Meet with 'the cool' finance guy" said Rey. Because we declined, declined and declined Jason, the cool finance guy's extended warranty, Jason lost his temper became hostile. No cash for the cool guy or the shark. Rey cursed at us as we were leaving. Truly thankful for LUTE RILEY LUTE RILEY GO TO LUTE RILEY! Where we were offered a much BETTER PRICE for the next trim level up and worked with a great finance guy Mr. Everhart. He was cool. read more

I've purchased 2 vehicles from Rusty Wallis and have given them great reviews. With my last CRV Jeff Wallis was a Godsend. He and his father were instrumental in helping me get into the car and told their sales team to "make it (the deal) happen. They went above and beyond to get me in the car. A couple of weeks ago I was trying to get into a new car and they didn't seem too hungry for my business. The payments presented to me were way too high. I was interested in upgrading to a Passport or Pilot. I was surprised and disappointed that their sales team didn't treat me like family the way they had with my first 2 cars purchased there. My payment history is great. I ended up getting a great deal from Vandergriff Honda and there sales team rolled out the red carpet for me. Jumped through hoops for me. My Passport is the color I wanted, only a few dollars more monthly and it's an EXL. Sorry Rusty Wallis we couldn't do a deal. I give you 3 stars because of my past history but this experience was a 1 star. read more

My wife and I went here in Sept. 2019 to look at a 2019 CRV. Our salesman didn't seem to have a good demeanor to be a salesman. Somewhat confrontational, seemingly inexperienced, and very pushy. After we test drove the CRV, we knew we didn't like the car. It felt cheap, and didn't ride well. We told the salesman this and he seemed offended but kept trying to sell us a vehicle on the lot. He tried every lite in the book until we were able to leave. We eventually decided to go with a 2019 Subaru Outback with all the bells and whistles. I received an email yesterday, Jan. 2020, inviting us back even though I had told them already that we bought a car. I asked to please remove us from the list. He then sent this reply using the phrase "age appropriate" which is disrespectful. I'm 49! Just because this millennial thinks I'm old as dirt doesn't mean he should be be snippy in a company email. If we had bought a CRV it would've been from a different dealership because of our experience with this salesman. read more

Rusty Wallis Honda - Age appropriate? I'm 49! Just because this millennial thinks I'm old as dirt doesn't mean he should be disrespectful in a company email. - Car Dealers Near Me - Dallas, Texas

This is my second time purchasing from Rusty Wallis in a two month period. My first purchase was in December but unfortunately my car was totaled a week after I purchased. I reached out to Xavier, one of the sales guys who had previously helped me with the first purchase. He kept in contact with me to let me know what vehicles they had available for when i decided to purchase again. Finally i decided to go back on Feb. 20th and Xavier helped me get into a 2017 Civic Touring. I actually love this car a lot more than the one i purchased back in December. Manny from Finance was also great. read more

Rusty Wallis Honda - Car Dealers Near Me - Dallas, Texas

can we give less than 1 star. i see that they don't care about 1- star reviews anyway. be careful with this dealership. they will quote you price that is higher in-store than they have online on their website. they then try high-pressure tactics to try to close you. i have purchase many new cars in my life and true story is that BUYER BEWARE. so if you decide to buy here, that is certainly true. this was tried to be done to me by the general sales manager. although his name is Love, there is none BEWARE BEWARE BEWARE read more