One of the worse experiences I have ever had at a car dealership. After searching for the perfect certified Honda Civic - I thought I found it. The salesman told me that the A/C Compressor in the vehicle would be fixed in a day. So I put a deposit down on my brand new car and went to get my cashiers check from the bank. Long story short, the salesman and the Rusty Wallis team lied about the timing and condition of the vehicle. I have yet to receive my deposit back and now I am having to start my search all over again. Do not buy a car from here. They are dishonest and that is the poorest quality to ever have for an Automotive Company. read more

Rusty Wallis Honda on 9-14-2019 was caught Inflating the total purchase price above the advertised sticker price, such as by including other unapproved and undisclosed fees. I spent extensive research before ever setting foot on the auto lot, while looking at and test-driving cars, and most importantly, before signing a sales contract. Wasted time spent dealing with this dealer. When it was time to negotiate Rusty Wallis Honda added $1,500 to the sticker price. Take your business else where and save yourself the disappointment. read more

I was recently at Rusty Wallis with the intentions of buying a car. The whole process was unprofessional. Once we decided to buy the car we went to finance, signing papers and the lady there Alliona Carroll warned us that she had got a promotion and that her coworker was going to help her through the process. Leaving the dealership with MY down payment in their pockets. I then got calls at work saying there were going to refund my money and put the car on the lot because of signing issues. We then went the day after to again try and purchase the car but when in the office we realized the car went from 25,000 to 40,000 with no explanation as to why the price jumped. Alliona never explained that and the General Manager Ondra Calvert never apologized for the MANY inconveniences his employees put us through. Instead we got dismissed, disrespected, and cut off. Never again. Beware if you wanna buy a car you'll probably end up walking out with a yelling instead. read more

Negative stars if I could. I wouldn't recommend this place to my worst enemy. They're overall just schemey and Allan in finance is by far the worst person I've ever dealt with. Check Facebook reviews if you'd like the full story. read more

Tried to buy a car there last year and it was disastrous. Gave the service center another try yesterday but didnt get passed the zombies that worked that area. Don't waste your time coming here. read more

very bad financial depatment and service department . when with my very polite nice asking for information . they act like no care not willing to serve the business ，this is worst read more

Service advisor received the information that I was going to get an oil change for $44.95 plus tax with emailed coupon. Total came back to over $60, I asked what the additional fees were and that after tax the total should be between $47-$48. He apologized and said he would correct it. The total still had additional fees. Service advisor hid by his desk and handed off my paperwork to the rude customer service representative that had her headphones in and was watching videos on her phone at the register. I asked her about this advertised coupon price and why there were additional hidden fees in the end. She could not make contact when trying to lie to me, so she passed the buck to a manager she called on her cell phone and said the customer is confused why he has to pay. I corrected her to say I am not confused why I have to pay the original amount, that I was upset about additional fees that were not explained prior to the work being completed. The manager that showed up said the price up-charged was what the epa charges the dealer; I asked why do you pass the buck? Why not just include this in the original price with the exact amount the customer will ACTUALLY be charged?! He then said we advertise that price to complete with other competitors. I said you've lost my business, a loyal Honda customer to your competitor. I said for that, you've lost a Honda customer, he was not willing to take off the hidden $2-3 in fees and argue and bullshit me. I will in no circumstance return to your dealership, I've had 2 terrible experiences prior to this and This is my final time dealing with the unprofessional nature. I asked for an oil change before (a few years ago) and was charged over $120. The service advisor/mechanic made the executive decision to replace my cabin filter without me asking and charge me an asinine labor rate, which I had to argue extensively that this was robbery to have this taken off the bill and to always notify the customer if their was anything that was additional. I have received 10+ phone calls from new salesman going through the same script, "We have someone interested in your vehicle, I said I'll take 12k for it, 2 k under kbb. Salesman and manager held my keys hostage and said they could give me $4,500. I said you've successfully wasted my time and return my keys immediately. It took over 6 minutes to find my keys, I was about to call the police and say that a dealership is trying to keep my car hostage or steal it from me and refused to return my keys. I said DO NOT CALL OR OFFER ANYTHING EVER AGAIN FOR MY CIVIC, it is not for sale and I will never sell or trade it to you/your dealership for how this interaction has gone down. I do not want to be contacted ever again by any associated person/email from Rusty Wallis Honda or affiliated company. Any future contact will be considered harassment on your part. Please use this review to save yourself the headache and time; pay the extra $ at an honest dealership that doesn't gouge on hidden fees after the fact. read more

Chin le is a crook! He called me an idiot which is extremely unprofessional and rude. Don't buy a car from this place. I have always bought cars from here and my extended family but we will no longer do any more business with these crooks. read more

About 7 years ago, fresh out of high school, I bought my first car here... a 1999 Civic. About a year later, I traded in my Civic and bought an Accord from this very same dealer. Both times I had my parents with me, we were able to get an awesome deal on both cars. 3 Years later, the Accord needed to be traded in. I come back to Rusty Wallis (without the parents) expecting to get a great deal. Boy was I wrong. They treated me like total crap. Almost like a child (probably cause i look like a 12 yr old.) All I wanted to do was buy a civic, I did my research, i knew what I wanted. No one wanted to help me. After finally getting someone to help me, I felt like the salesperson thought I was wasting his time by trying to get the financing, options and price straightened out. After over an hour of negotiating with the guy I got frustrated and said... "you know, what... nevermind" and left. He never even checked to see that I was a loyal customer to that dealer! I went to John Eagle (a smaller dealer) near Downtown and before talking to anyone, went up to the receptionist and asked for the nicest sales guy there... the guy who helped me actually talked to me and I was able to get awesome financing on the car, it all happened very quickly without having to deal with unneccesary BS. Thank you John Eagle. I probably won't go back to Rusty Wallis because of my experience... And I hate saying that cause they've treated me so well in the past. read more

I'd give these people 0 stars if I could... On September 4th, 2020 I came to finance a 2016 Volkswagen Jetta. After being approved from some negotiations due to COVID-19 circumstances, I was told that the vehicle needed to be serviced. It would take 1-2 days as told by my salesman, Chingh Li. I wanted to confirm this, so Ruben called Chingh to ask. Due to Labor Day, I was told by Chingh that it would be done by Tuesday. He said that they just have to replace a few spark plugs. Right... Tuesday comes around, and I ask about the vehicle. I am told it should be done in a few hours. GREAT! A few hours later, I am being told that they are still working on the vehicle. I know service closes at 7pm, so I know right off the bat I am being lied to about the time frame. Thursday comes around, a week from the purchase date, I am told that they ordered the wrong part for the vehicle. I was told this by whoever the service manager was that day. You mean to tell me you dumbasses are servicing a vehicle and don't know what part you were suppose to order, but I am suppose to trust you guys know what you are doing?? The next day, I call and one of the service managers, whoever the black lady is, gets an attitude with me because I call her out about her lie. She told me the vehicle is getting serviced as we speak and had the nerve to tell me to be patient. BITCH it wasn't about me being impatient. It's the fact that you guys weren't even smart enough to get your story straight with each other or even lie correctly. I call again after she transfers me to their service department that NEVER picks up to the same manager who told me they ordered the wrong part. During this whole issue, Chingh Li offers me his brothers car in the meantime to get me to and from. I used his car to actually apply and FINALLY get a job after months of no call back from jobs. As of today, I was told that they cannot offer me the vehicle anymore because it is too much in repairs, so they offer me a shitty Buick and Nissan that wasn't the 2016 Volkswagen Jetta I wanted. The fact that these people were getting ready to sell me a lemon and bought time by telling me lies, the fact I have to quit the jobs I applied to because I do not have the vehicle I put $2000 for, the fact I cannot cancel my insurance that I put the vehicle under is all around a SHIT FUCK. To hell with Jeff Wallis and this Rusty Wallace dealership!!! AVOID THIS PLACE AT ALL COSTS!!!! read more

If I could give no stars I would. Bought a 2013 honda accord from their "Certified" used department about a year ago. Drove 3 hours to see the vehicle & after I get there, they raise the price (Keep in mind this was the "No hassle, No bargaining, Pay what you see price advertised online,) because I'm paying in full with cash. I'm without a car & need one ASAP so I (stupidly, on my part) agree to buy. I've had nothing but problems with this car since buying it over a year ago. Constantly has a dead battery despite a brand new one being installed the first time I had issues with it starting. I take it in & now I'm having to replace the window switch on the car ($524) due to it drawing out power abdominally which has been killing the battery. Oh and apparently theres RUST UNDER THE CAR. I live in Texas & have never driven this car near the sea or any beaches. "Certified Used" Honda my ass. Lesson learned, Never buy a car from a dealership with RUSTY in the name, since it apparently means the cars they sell will include rust as well as other problems. read more

I can't begin to describe how disappointed I am with this Dealership, I have always had great customer service at Honda. I received a letter regarding an very serious airbag recall, and called the service center, the person explained that the part would not be available for a couple of months, but that a loaner vehicle would be available, on a walk in basis. Both my wife and myself take unpaid time off from work, drive over and we are made to sign a note saying that we won't drive our recalled vehicle and we would store it ourselves... They take pics of the milage and say that it will be strongly enforced... So far so good, then they send us to a car rental place where they tell us THAT NO VEHICLES ARE AVAILABLE AND TO CHECKNIN IN OVER THE WEEKEND" At this point we are running to get back to work, I call the service center to let them know what happened. I ask to talk to a manager I am told they are busy, I request a call back, and never received one. Hours later we receive a call not from a manager but an employee saying that we gave to go BACK AGAIN and start the whole process... A total waste of time, lost money taking time off work and still driving this recalled death trap even after taking it to the dealership Really guys, this is not what you want customers to remember about your brand read more

We contacted RW about several CRV's they had in stock, but the dealer refused to give a price over the phone, insisted we come in person. So we come and find out they don't have any of the models we discussed in stock, and the dealer tried to up-sell us with what he had. It was dishonest and disrespectful to waste our time that way. We drove to Honda FW and were treated well and bought the car with cash, no issues. read more

To preface; I am an avid Honda Consumer as this was my 7th Honda purchase. I really want to thank Alliona Carroll and John Williams for their time and for giving me 'the Rusty Wallis Experience'! Because of them I was able to drive off the lot the same day in a brand new 2022 Honda Passport.... From another dealer. I was pre-approved for a new vehicle, made an appointment and went down to test drive and (hopefully) drive off the lot in my new 2022 SUV. When I got there I was told that the SUV that showed 'available today' on the website was actually in transit, and about a month away from delivery. (Spoiler alert: available means in transit, and in transit means good luck getting it bc its not even on the way yet...) Was told 'hey, that's not a bad thing bc now you won't be so tired and hungry after waiting around all day to sign all the paperwork." I mean, he's right, why would I want to get it done in one fell swoop, when I can come back not once but TWICE for the same task. I digress. I had them run the numbers to continue with the pre-approval process for the 2022 Honda Passport with a sticker price of $39,490 Breakdown of pre-approval: $22k for trade, no additional money down 60 months 3.3% interest $508/mo - 60 month term Finance amount: $28,052 What they offered 72 months No interest rate disclosed $648/mo Provided I put $2k down Finance amount: $37,765 Alliona came over and explained that there is no way their 'buyer' would give more for the trade but she would go back over the numbers with them again. She stated that if they cannot get that number up she will GLADLY HAND ME BACK MY KEYS. Meanwhile, John is telling us how no one the area even has them on the lot because Rusty Wallis is a TOP DEALER in the area and they get extra allotment compared to other Honda dealerships, and also mentioned that 'we can get the numbers down if you tell us where you want to be.' I reminded him that the offer that I came in with were the desired numbers, and that my expectations were that they presented a similar final offer as. I know my pre-approval was missing some localized taxes and other items. Well, Alliona came back and gave me my keys and stated they cannot do any better and I am SO THANKFUL she did bc I had an appointment at Auto Nation in Lewisville to test drive the same make/model on their lot 45 min away. Not only did Auto Nation have the vehicle on the lot, but they gave me $21K for my trade in and HAD A LOWER STICKER PRICE by $400 (and their adds were lower as well, by nearly $4k!) If you are looking for a great Honda experience, I HIGHLY recommend you go ask for Suleman at Auto Nation in Lewisville. He was personable, transparent, friendly and HONEST. As an experienced Honda Consumer, I do not recommend 'the Rusty Wallis Experience' to anyone, and am thankful that I know that this is NOT the norm for Honda's standards. read more

Great service provided by Eric Collier (Sales) and Ruben Quiroz (finance) thank you so much gentlemen for working with us and making it a pleasant visit. Unfortunately we had to go back to sign some paperwork a few days later and Ruben our original business guy was busy so we were 'helped' by Oscar Miramontes (business manager) who was absolutely RUDE and unprofessional. He had a wrong file to begin with and if it wasn't for me double checking all papers I would of signed paperwork which didn't even belong to my husband/I. Rolling his eyes as we spoke to him, thankfully Ruben got done with his client and was able to save us :) we then learned he was having personal problems. Please leave those at home buddy! Other than that thank you Rusty Wallis. read more

Like many others on here you cant go wrong with this dealership. My parents were looking for a car and being the protective son I am I went with them. After a bad experience at another dealership we came here to look at Honda's. We were greeted by Kenneth in the new car sales area. He is very knowledgeable and showed us several cars. Once we picked the CR-V then we started to wheel and deal. My dad has some consumer reports info on his phone so we knew what dealer cost was on the car. After going back and forth a few times I stepped in and told them since my dad was born 3 months after Hitler invaded Poland this maybe the last new car he buys. I told them a final price and Kenneth made it happen. We got the car for $500.00 over dealer cost. After that we went into the business office where the business manager was so nice. We got the extended warranty and paid for the car. Since it was near closing time they told us they would have the car ready by lunch time the next day. When we got there the next morning the car was cleaned and ready. The XM radio was activated and ready to go. I have always thought car buying was such a dreaded task we have to do in life but the experience we had at Rusty Wallis was great. They have treated us with respect and like a family member. After we drove off the lot and days and weeks later we got phone calls to see how we are doing, if we need help with anything like the nav system or the on-board computer system. read more

Purchased a car here, paid in full. They won't give me the title. You would think that costumer Service would go beyond purchase a car but not with Rusty Wallace Honda apparently. read more

Went in to buy out the lease on my wife's car. Gave us a monthly payment that would make us pay double the value of the car (had to talk them down multiple times). Asked multiple times about APR, and Chin Le was never up front and told us it was going to be 8% after saying it would only be 4 or 5% several times before. When asking about the "Rusty Wallace Package" they were going to charge us $1500 to make our car "Certified" I wanted to make sure I got $1500 dollars of service and not a quick car wash and a pat on the back. After taking car in to be serviced, they never provided a list of things they did other than an inspection paper. They didn't even replace fluids! The battery just had to be replaced. Never want to deal with these people ever again. If I could give 0 stars, I would. If you want to lose money, go here. read more

You can't go wrong at this dealership. I can only speak for the used car side but I had a fantastic experience. John Hargis went above and beyond for us on trade-in and making sure every detail of the truck we bought was exactly as they promised. We also dealt with Ronnie on his team and they couldn't have been more courteous. Even going so far as to deliver the car two hours away. Great price on our trade-in, great price on our new truck. We couldn't ask for more and you won't be sorry if you visit. read more

Came in for oil change on an appointment at 11:30am showed up 15 minutes early. Leaving at 2:43pm. These guys are too slow and they say the same excuse all the time. If you want to waste time come here. read more

Rusty Wallis Honda - Service department - Car Dealers Near Me - Dallas, Texas

Great customer service. Knowledgeable staff. Comfortable waiting area with coffee and snacks. Great communication. Would definitely return and recommend. read more

I just bought a Honda Accord at this location. The purchase was necessitated by a drunk driver damaging my truck. I have known that Hondas are reliable after selling cars for the last fifteen years. The Rusty Wallis Honda dealership was able to offer me an older very low mileage vehicle that met my budget constraints. I couldn't avoid comparing this dealership and it's style with my prior employer, a much larger nationwide dealership with literally more than an average billion dollars in monthly gross vehicle sales. To be blunt my former employer may have been more streamlined but they were not offering a better deal anywhere in the country. I suggest that anyone looking for a reliable vehicle should plan on visiting this location. Thank you to my Salesman John Williams and to Jason Volk, Business Manager. This was a good experience. read more

I responded to an "ONLINE" ad, I provided my email address for them to respond back to as I work for a living....I made the mistake of including my phone number (ASKING THAT THEY EMAIL ME).....they can't read.....they started calling and calling and calling and calling.... I will never deal with a company like this. They have no clue how to conduct business via email and they do not respect your request not to call them at work....they also call well after normal hours......so desperate to make a sale...... SHAME ON YOU!!!! THIS IS 2018 and we ALL USE THE WEB...... SCUM BAGS read more

Believe the one star ratings. Every.Single.One. If the rating scale could allow negative, they'd have a negative rating. Anything more than 1 star, the reviewer either works there or is related to someone who works there. This is the most inept bunch of people I've ever dealt with (with the exception of the finance manager, Ruben Quiroz.). Everyone else, completely inept. They will advertise cars for sale that are not ready for sale, have not been inspected, have not been serviced, have not been even looked at and will post them on their website. Then, when you go in to look at one of these, if they have the car in reach, they'll sell it to you, but don't hold your breath that you'll ever actually get the car they sell you. I put a $7,000 down payment on a truck last Thursday night. I still don't have a truck, but they still have my $7,000. I likely won't get the truck. I actually think someone made them a higher offer on the truck and they sold it to that person DESPITE the fact that I already have a bill of sale, to me. I can't talk about the service aspect, although they seem to have bankers hours given that they had 5 days to get my truck ready, and couldn't, but I don't have experience with them. Just the car buying process. It's absolutely abysmal. I don't know how businesses like this stay in business. It boggles my mind the level of ineptitude that existed during this entire process. If you ran any sort of "real" business like this, you'd be done in a week. I cannot stress enough how much you should stay away from this business, unless you're related to someone there and can write one of these positive reviews. I tried to resolve the issue over the phone. No one would speak to me. They were either "off" or "busy", undoubtably stealing money from someone else. I was willing to give them some leeway, but they don't care. At all. Whoever owns this place, if you are Rusty Wallis or anyone related to Rusty Wallis, this place is absolutely ruining your name and reputation. Up to you, but you might want to take these reviews seriously and figure out what is going on with the business that has your name on it. It's not good things. read more

Went there this morning to inguire about warrenty . Tony V was very rude and obnoxious. I have been a customer of theres for 19 years. Hard to believe they have gone down so much. I put a call in to the manager this morning and never heard back. They dont have to worry about my business any longer. I also called the customer care line 1-800-999-1009 and they were hacked. Bottom line, I will think twice before getting another Honda. read more

I have been bringing my car to their service department for about six years now, and I've worked with several service advisors there. I've always had a good experience with the advisors. I did have trouble scheduling appointments over the phone years ago where someone would confirm my appointment time, but when I would arrive they wouldn't have any record of the appointment. That was super frustrating. They still made sure that I was seen, and I think that's why I've worked with so many different advisors at this point. That hasn't really been a problem since I started scheduling appointments online through their website a few years ago. I've been working with Llisha for a few years, and she is wonderful! I totally would recommend anyone to request Llisha if they need help with their car! But do make sure that you schedule through their website! read more

Go somewhere else! Called around to compare oil prices and the woman on the phone said as a new customer my first one was free! So of course I made an appointment. Got in and was told there was no way that was true. Receptionist admitted she said that, but the manager just said sorry. Because it's not easy running errands with an infant, I'm getting my oil changed here, but I don't plan to come back. TOP IT OFF- no car wash, but said I could come back and get one free of charge. Y'all why would I believe that? Be skeptical of what they say. read more

TAKE YOUR MONEY AND YOURSELF ELSEWHERE! Unprofessional, ill-mannered, discourtous, unpleasant, ill-bred, imputent staff at their best at this dealership. Incompetent Manny Garcia and the female sales Manger should be sent back to get educated on customer service or just quit the industry. Rusty Wallis has definitely lost a customer as well as any other future one's who will hear about my HORRIBLE experience. The car with the color I was looking for was off their lot for the day and I was told it would be there the next morning. Had set up a time to come back, called to make sure it was there before I made my way down. The rudest sales manager answered and advised me that I would have to agree on a price and then they can get the car to the lot in 20-30mins.....let me just say who the fk pays for anything, let alone a car before seeing/driving it?! What an imbecile to even say that. Called the next day to speak with Manny and also Eric Collier, the salesman, which I was placed on hold for god knows how long...and then got a text at the exact time from Eric stating any and every excuse for the car not there, coincidence, I think not. Save your time and shop at a dealership who values their clients, provides exceptional service, who are efficient and are capable of selling a car. read more

This place goes way beyond the call of duty, each & everytime i use them. The new express service center is to die for, gets you in and out quickly and efficiently. Everyone's very friendly and knowledgeable. I enjoy going there knowing I will be taken care of. read more

I'm very satisfied with the service I received today for my recall repair. Although the recall noticed stated the repair would take 1 hr 45 min, Leo the service rep estimated 2 hr 45 min. They in fact completed the repair in less than 3 hours and provided timely updates throughout my visit. I did not feel left out in the waiting room and also witnessed other customers being informed of their vehicle progress. Also the waiting room amenities allowed me to power up and work efficiently while I waited (I.e. desk, plugs, charging station, free WiFi, coffee, water, snacks, convenient restrooms, windows, tv). read more

I went for a simple oil change and they got my car mixed up with someone else's. That caused us to have to wait longer, very inconvenient

Bought a certified CRV. Can't tell you how great the process was. Eric worked with me to find the best fit for me. Loved how they didn't try to nickel and dime you with a certification charge, dealer fees, nitrogen in the tires and more. The price you see online is the price you actually get. It's refreshing and a time saver. They also matched my best trade offer from another dealership. I left that night with a car (they stayed open late for me) and was told to come back to get a few touch ups they noticed. Was quick and easy. Will be back, just hopefully not too soon since it is a Honda. read more

Horrible experience I've read the previous reviews and nothing short of the truth it took almost 6 hrs for a airbag recall and door issue which they charged 135$ just to take the panel off and tell me they will fix the issue for 451$ and that the parts wouldn't be in until 3 days later bottom line if you can go somewhere else do so 1 star only because I have to rate them in order to post read more

They tried selling us a smokers car. Communicated via text/email for a few days before test driving it. Never mentioned anything about the smell prior to us driving all the way out there to see it. That's just unethical. You can't hide it. You should mention up front if it smells like nicotine. Then they tried to sell us some bs about a "treatment" they could do to get rid of the smell. We flat out told them we do not want it. Ended up buying a similar car somewhere else that did not smell like a smoker. And they're still emailing us asking if we have questions about the smokers car. read more

These guys who work there are a bunch of jokes!!! And this Rusty old dealership that is falling apart (LITERALLY-dilapidated building, carpets ripped open in pre-owned building, worn leather couches that must be 15 years old) is a perfect reflection of their business practices. I went in responding to an internet ad for a car that was listed at $23,000 online. After a good test drive, once the guy sat me down to go through all the numbers, he ended up Quoting me $26,000 (this is without taxes, title, and license). When I asked how did you just tack on an extra $3,000? To that he goes, "oh, this is industry standard practice" and that's when I decided to walk out. But as I'm walking out, the salesman calls his manager who then comes out and says "what will it take for you to buy this car?" And then I proceed to tell him that my figure is what the internet says and he says that's just too unreasonable because there is an asterisk next to the number - to which I was okay with just walking out because I just wanted to get out of there. But this manager (who is Rusty Wallis' son or grandson because of his namesake) keeps stalling me while my children are wanting to leave. He's a terrible negotiator because instead of drawing me nearer to make a deal, he totally gaslights me into making me out to be a bad guy because I'm not buying into his BS shady tactics/practices. Finally, he says so proudly, "I'm going to definitely sell this car to someone," to which I say "I'm sure you will to some poor soul who doesn't know any better." And to that he replies, "Well, I guess this car is just too much for you." At that point I didn't even respond as I'm really wondering, does this tactic of self-pride and shaming someone into buying a car really work in 2020? I'm writing this review because I don't want any of you falling for this prideful prick's gaslighting techniques. And the funniest thing is that this car has been in their lot for a long time and no one has bought the car yet since I've been there (although he swears he's gonna sell it to someone). I went over David McDavid Honda in Irving and bought a brand new car (2019) for less than what Rusty Wallis was selling a USED (2017) car for!!! I can already see their pride being the downfall to their own selves!!! (By the way, anyone who walks into their dilapidated building will see the writing's on the wall for this dealership) Only reason why I'm giving this place 2 stars instead of the 1 that they truly deserve is because there was a custodian who was an older gentleman who was so kind and actually played with my kids while they were playing in the waiting area. To say that a dealership's custodian is their best employee says a whole lot...and for that kind gentleman: he deserves to work for a better company!!! read more

Stopped here because phone and Navi system weren't working in my accord, and this was closest dealership to me at the moment. A salesman got into my car with me and explained many of the features to me which the dealer where I bought the car was unable to do. He then worked with me and another salesman for sometime to figure out a solution to the problems I was having. They were extremely generous with their time, although the problem turned out to be an issue that only the service department could resolve. The people I interacted with at Rusty Wallis Honda left a great impression on me, and I will do business with them in the future. read more

I love the sales departments new and used but the service department is a different story. I've gotten things stolen out my car and they tell me don't leave stuff like that in my car.. There have been multiple times when I've drove up to the service department to get service and 50 employees walk by but none ask if I need help until a whole 15 minutes go by and twhen I finally win a staring match with one of your employees and he says "would anybody like to help the white car" THEN the guy that's office is right in front of where I parked, and saw me pull up says " hey do you guys need some help" come on now... I've been a customer for way to long for stuff like this to happen! read more

What an awful dealership. I dont even know where to start. It was the first time I actually felt humiliated in a car dealership. Starting from the huge wait time till the insulting offer they made on the trade-in that I presented and on top of that trying to manipulate me buy lying about what other dealships do... Yeah, definitely not a place we will ever shop again. Forgot to mention that the sales guy also said when I left that he will follow up with me later in the day, which he obviously didn't do. Thank you for showing your true face. read more

Thank you Jeffery for your assistance! You were very helpful and patient during a time I was frustrated.

Honestly they are so careless and mostly a financial worker named Ruben. He is extremely rude and if you need to cancel anything he will take his sweet time to make it happen in 4000 years later. You got to poking their behinds constantly. Never told me that the car I got had been in an accident even when asked and they had all the mileage confused with another vehicle. Not good. No no no . read more