HORRIBLE EXPERIENCE. We walked in this cigar shop and a man around 30 or 40 in sweatpants, Adidas…read moreslides and dirty socks comes downstairs. The first red flag was noticing that the cigars are not humidified! There is a front door and then you walk into another door where the the cigars are. The second door is wide open, and not properly humidified. The man asked if we were veterans and we told him both of us were. The policy posted was 20% for veterans. He looked at us and said "I'll make it 50% off for you two!". We asked him about 3 or 4 cigars and ended up getting two of them. We went to put them back in their box and he says "I'll do it!". As if we couldn't figure it out for ourselves. He was rude to other customers that came in after us as well as some people that were just sitting outside at the patio table. We go to check out and ask if he needs to see our military ID and he says no and something about trusting veterans and their honesty. He tells us the total is 29.70. Which is much more than it should be with the 50% off he promised. I tip $5 because he was helpful finding a specific flavor. We noticed the price was way off but didn't say anything and let it go. We go across the street to Havana '59 to smoke and the cigars are COMPLETELY dried out. We had to order from the restaurant which were accurately priced and humidified. After dinner we walked back across to Richmond Cigar Factory and politely ask the man for a refund. We show him the dried out cigar, and slightly bent it to demonstrate how dried out it was and it ended up snapping in half. He says he can't refund us. We ask for a refund on the other unbroken one and bring up the fact that he lied about giving us a military discount. He tries to cover up his lie by saying he meant to say he was trying to "convince the owner to do 50% discount for vets", when he CLEARLY stated he would give us 50% off. He continued to argue with us about getting a refund. He told us that he's going to call the cops because "a lot of cops smoke cigars and can agree that they are good cigars". We tell him that's insane and then says we can just call the cops and then deal with it "in the courts". He walks away and goes behind the register and we follow him to the counter thinking he's about to refund us and he tells us to go to the other side of the store near the door. He comes back around with nothing and then starts looking out the windows for a person that may potentially come inside the store to "ask them for their unbiased opinion" on what a ideal moisture content of a cigar should be. He walks outside and we follow as well taking a seat at the patio table. Eventually a couple approaches the shop and he asks them if they're knowledgeable about cigars. The guy says he knows a little bit, and we explain the situation on how the cigars are complete garbage and how the seller won't give us a refund. I pick up the cigar that is snapped in half and show them how it crumbles. The couple walks away after noticing this store and seller are not worth lies and dried out, over priced cigars. The seller gets irritated and he goes back inside grabs a random twenty dollar bill and I ask him for the remaining $9.70 he owes me for the other one we couldn't smoke. He goes inside again and then slams the door and locks it. You are better off going to your local park, snapping a branch off a pine tree and smoking that. Anywhere but here!

I don't even know where to begin. From the over priced dried out cigars, to the shop keeper being…read moreso disrespectful that he jumped in my face with his hands waving around my head asking me in a yelling tone "What do you want!" He charged my friend and I 18 bucks per cigar, when asked why he told us to "Look around!" Referring to the location. I have lived in Richmond for 13 yrs, and I have never spent 18 bucks on a fat bottom Betty. When asked if hd could cut said 18 dollar cigar so that I could take it with me. He refused initially, then took it to the back and lopped it off with a box cutter. Tearing the cigar into pieces. I asked why he would do such a thing he simply stated "You wanted it cut right?" If someone is willing to get into your personal space because they know that they are wrong, and overprice your cigars go the opposite way!!! I want to believe that the owner is way more pleasant and kind. I want to believe that we can as POC support this POC owned business. However....that Saturday was both scaring and bewildering. At the behavior of the shop keeper, the prices, and my overall experience there.

5/5 They have an awesome happy hour. $5 Mojitos and $5 off…read moreselect appetizers. We had the cubano nachos and churrasco habana. Everything was delicious. Our server was also very attentive and funny. FYI. They have a smoking area inside. We have an 11 month old and had no idea but sat in the non smoking area and it wasn't a problem.

best restaurant in shockhoe bottom! I've been to Havana 59…read moremany times (mojitos are my fav) and have always had a great experience- tonight was no different! Only this time, my server, Simi, was so exceptional that she inspired me to finally write a review. I was impressed with her ability to balance tables while giving each guest her individual attention. I always order the delicious Cuban nachos (rlly good vegetarian option if you specify no meat!) and of course a couple mojitos. And sit by the open window if it's a nice day!

Went here looking for a place to smoke cigars, hang out and watch some March Madness. It had some…read moredecent reviews so we trusted them. Got to Mona's and found a good spot. We had cigars but bought more. The cigar collection was anemic, but we were not bothered by that because we came prepared. It filled up pretty quickly around 8 because a DJ showed up. So it went from a cool and chill place to CLUB RICHMOND pretty quickly. We enjoyed the best of both worlds...cigar bar by day/nightclub by night. The food was above average for bar food. The drinks were solid. The staff was cool but slammed by guests. And the patrons were very friendly. We enjoyed it so much that we went back a week later. If you are near Richmond and want some place to have a cigar and a good time- this place is with the trip.

If you enjoy (or don't mind) cigar smoke, and want a chill vibe that isn't quite the club, but has…read morethe DJ, full bar, and above-bar-level food, then this is the place to be. There's plenty of seating (reservation recommended) and a semi-open dance floor. The service was attentive and efficient. The drinks could use a bit of a heavier pour, but were fine-priced, especially for this area of Richmond. I I ordered chicken pasta (the sauce was flavorful, the chicken was tender) and calamari (wouldn't recommend; it was greasy...).

On the way back from Williamsburg about a month ago, stopped by with girlfriends for brunch. Nice…read moreambience, nicely appointed, movers and shakers spot! NOT SMOKEY AT ALL VENTILATION SYSTEM...on point. Babbbbby the real star was the food!!! I got a veggie omelet with a side of fruit. Deliciousness! Excited as I make summer plans; because I know this spot will see me again!

Service is trash you will wait 15 min. They only have two ladies working during the day, taking…read moreorders and cigars. This constant

Had dinner reservations at 640PM Seated immediately…read more. Rooms historic tobacco building with a HUGE CHANDIER Began with meatballs AL Forno Both had Filet Mignon ...cooked to perfection Desser was awesome Tobacco Company Cheesecake!!! 7 year old had chicken Tenders Sam our waitress was very helpful & attentive Reccommend

We had a great time!! The DJ on Friday 8/15 was incredible!!!!! She made the whole night. The…read morebartenders were also great and fast service. What was the DJ's name?

I came for open mic night. This review isn't for the restaurant. We had no food. But the lounge in…read morethe back was a nice vibe. Some people were smoking cigars. The music and spoken word plus singing were nice. But the on street parking sucks. I would try another open mic night though.

We wanted to check this place out because it was black owned and had live music. The only thing…read morethat gave them two stars was the live music was the saxophonist! He was AMAZING!!! Now....we got there at 8 we had a reservation. There was literally only 4 other people in the cigar lounge portion of the establishment. The front part of the lounge was empty. They had two separate menus for the cigar lounge area and the front part of the lounge. They were out of a LOT of the menu items! Then they said you couldn't bring food items from front to the lounge area which made absolutely no sense to me!!! It took forever for the food to come out and it was mediocre at best. This place needs a lot of work! I don't think we would go back especially not for the food!!! Like I said the live music and being able to smoke cigars was the saving grace.

I stopped by this place after looking it up on Yelp, it looked pretty classy inside with leather…read morechairs & couches and well displayed cigars. From entering the store to the time I left several hours later this place didn't disappoint. Faris took care of me, from picking out a good smoke to great conversation. The store itself is welcoming and very chic + classy inside. It sets the standard for what a cigar lounge should look like. If you in the Richmond area i highly recommend stopping buy if you enjoy good cigars and a pleasant environment to be in. BTW, This place is located at a mall behind PF Changs. P.S. they also sell tobacco, and allow you to smoke pipes inside, super cool! Enjoy! @kaliking806 #ViBN We are ENERGY!

Stopped in today because we were in the area and once again had a great experience. My husband left…read moregrinning ear to ear and I got to get some Christmas stuff out of the way.

Fantastic dining experience in a beautiful space. Service and food quality were exceptional…read more A great choice of wines accompanying phenomenal house made pastas. Even the desserts are made here, and the quality and flavor reflects it. Skip the gardens with olives, or strip mall pizza joints, pay a tiny bit more, and go here with a special someone or group for tastes of Italy here in RVA.

Unexpected enjoyment... I decided to give myself a day off from cooking for myself and try a…read morerestaurant that I was told was pretty authentic. I arrived with an open mind and was greeted with politeness and escorted to my table. My waiter was very knowledgeable and personable. I did the 3 course meal. Salad, pasta and entree. Salad was very fresh and you could taste it. The pasta course was gnocchi...fresh pasta with fresh tomato sauce. The entree was fettuccini with duck, super rich and filling. I finished my meal with a tiramisu and coffee. I think it was a perfect ending of a great meal. I would definitely recommend

Nice store wide walk in humidor! Great customer service.. knowledgeable about what was in stock.read more

Very Helpful staff. They also just let me look without bugging me about what I know and what I…read moredon't know. Decent prices and great choices.

Food: NA on the food, but the drinks are good! They have a variety of different cocktails, beer,…read morewine, and mocktails so you can get whatever you are in the mood for. Prices are a little high, but that is what you get when you come to a rooftop bar. Service: Quick, nice people. Ambiance: It is a rooftop bar so think lounge-y pool style without the pool. Felt a little like a DC rooftop and a little older of a crowd for downtown, but a nice difference than the cluby and younger vibe that you get around Scotts.

Get with Kat she is awesome. She takes care of you. Best drinks I had. Every time I come the…read moreservice is great. I love the experience I have here every time I come. Thank you Kat!