I know they're famed for cost cutting but toilet paper in the toilets on-board would have been appreciated. This was an 80 minute flight so it's not like it was all used on the plane. Every part of the experience from check in to boarding was worse than there are words for. It would actually have been cheaper to fly BA with a full-fare trip. Avoid these like the plague read more

One of Ireland's more popular past times is to criticise Ryanair and their shitty level of service. And I have more cause for grievance with the company than a lot of people would: my first time flying with Ryanair, they forgot to put my luggage on the plane. Luckily, this was on the return journey rather than the journey out (which, pedants might point out, would technically make it my second time flying with them); this wasn't so bad, but if it had of been the journey out, I would have been right f*cked for my weekend away. And another thing: the Ryanair boarding gates are SO far away from the actual terminal. You have to walk for like 15 minutes along pre-fab corridors to get anywhere near Dublin Airport proper. And if you want to book more than four people at a time, they slap a big charge on you, so you either have to pay this hidden fee or go back and start the booking process all over again. And yet, despite all this, I continue to fly with them. Why? Economic factors. I once booked 16 return flights to Edinburgh for the princely sum of 2 cent each. Taxes and charges bumped it up to €20 per person, but that's still half the price of train fare to Cork. And the flights were for Halloween when you might imagine that demand might be up. So, don't fly with Ryanair expecting frills such as glasses of water, and for the love of the divine Jesus don't check in luggage unless you want to remortgage the house. And sure if you're only popping over to Krakow, why would you be needing much in the way of luggage anyway? read more

Ryanair - This man is CEO of one of the biggest airlines in Europe. True story. - Airlines Near Me - Dublin, D

Well, I had to fly from Paris to Dublin. Since it was the last minute arrangement, all the options (including connecting flights) were ridiculously expensive even on Economy seat. I have never flown Ryanair, but hey it was there and quite reasonably priced, so I decided to give it a try. First, as James A mentioned, they tend to use remote/minor airports. I had to take a 1 hour+ shuttle ride for additional fee to get to their Paris-Beauvais airport. At the point, I thought that was the worst part - wrong! After getting off the bus, people were rushing to the tiny departure terminal (looked like some long distance/greyhound bus terminal) which I later understood why. They were trying to get to the check-in counter before everyone else! Anyhow, I don't do lines in general. But the experience with Ryanair made me do three times on one day! A. Line # 1 For check-in and weighing my suitcase. It was over 2kg (duh) and the agent sent me to the excess luggage window to pay the fee. She would not accept my payment at check-in counter, period. B. Line # 2 For paying the excess luggage fee. The booth was located in a separated area from check-in counter. C. Line # 3 For boarding - finally. The seats were filthy. I would probably take Southwest Airlines over Ryanair if I have to. read more

I have a question for all the haters. If you wanted excellent customer services, plush reclining seats and a hassle-free airline that coddles you like a baby, why on earth did you book a flight on Ryanair?? Shouldn't you have been at least a little suspicious when your flight was 2.00 euros return? Didn't you guess that there might be some necessary sacrifices in order to avail of such amazing prices? Such as flying to an inconvenient airport, not bringing a 20 kg suitcase or checking in online? Come on, people. Ryanair is cheap as dirt, absolutely no frills and incredibly amazing. There is absolutely no way to travel for less money, but you have to be willing to give up the comforts of traditional airlines. read more

Ryanair - www.ryanair.com - Airlines Near Me - Dublin, D

Totally not impressed. From LGW to DUB the flight was an hour delayed and another hour delay on the return. Paid for priority boarding which allowed for a carry-on and a personal item. While boarding, the staff was allowing pretty much everyone to bring on multiple bags without having to pay for the upgrade. On board the plane was filthy, with rubbish everywhere. The tray tables were sticky from a previous (or multiple) flights and the floor was covered in food. read more

Ryanair - The floor. - Airlines Near Me - Dublin, D

See all

Ryanair is a fraud. I booked a flight to Brussels and while I was there I was charged for a flight back to Dublin by Ryanair that WASN"T authorized by me or my credit card. I called Ryanair and they stated that they had made the charge and couldn't refund me. These guys are horrible. read more

terrible service rude and not helpful!!! if I could, give negative stars I would... I will be writing everyday, to make sure everyone knows how bad the staff and airlines treats customer... You would think after the world was in a pandemic they would at least learn how to clean better it's kind of sickening.... I have much more to say so I'll be back to remind everyone ... #RyanAir do better read more

18 hour 30 minute delay. At first a bird flew into the plane and they had to fly in another one, then boarded that one but the flight crew had been working too long so we had to get off. No replacement crew so delayed until 130pm next day. Did not leave until after 4pm, they had stopped responding to people asking why there was yet another delay. They have now said they are not liable to give us the eu 261 compensation as it was not their fault. Absolutely disgraceful. read more

Ryanair - well, I was just at a conference where their Chief Marketing Officer told us all about the turnaround of a brand with a reputation for lackluster customer service and how they have been working hard over the past 18 months to get things going in a better direction. Based on this - I really didn't know what to expect - but my "business" fare was about $69 and that included my bag on board. The flight was Dublin to London- Gatwick a flight of about an hour. Things I noticed: - Seats very close together - You don't get to walk down a jetway - you walk outside, and up the stairs of the aircraft. - There are no seat back pockets. There is a sticker on back of the seat in front of you giving you the safety demonstration. - There isn't a free beverage or snack on board. - Checking your bag is not free - which is why the business ticket made sense for me. The cabin crew was very polite and courteous (however the girl speaking over the PA system had a very thick accent and it made it very hard to understand) I would not hesitate to fly them again in the future- certainly based on their value proposition. The CEO came to the USA and shadowed Southwest Airlines back in the day - and has rolled out a similar concept in Europe. read more

See all

April 2019. I was traveling all around Scotland 3 weeks before by Ryanair flight. I didn't have access to a printer, so I couldn't print my boarding pass. I got to the airport 15 minutes late or 1 hour and 45 minutes before my flight, only to find that they were hitting me with a 55-pound penalty. As a senior citizen, I pleaded my case with the ticket agent and she said it was policy not to waive the fee. Now keep in mind the 55 pounds was more than double the price of my ticket. So, I said I'm better off just re-booking my flight and not paying the 55-pound fee. They said, "no you can't do that the flight is booked." However, if I pay the 55 pounds in addition to what I already paid for the ticket, they can find a seat for me. That was just terrible. They may have robbed me the 55 pounds this time, but do you think I will ever fly that airline again? No way! Not only did they lose a customer, but they lost any future business. Whoever the marketing person is who came up with that policy should be fired. It discriminates against Americans because we don't see this type of fine or penalty for not checking exactly 2 hours before a flight. I flew a different airline on the way back. It's their loss. Join the boycott and save other travelers from being robbed. read more

It is just a nightmare. The personnel in the gate was so disrespectful treating us with a very disgusted attitude, raising her voice on us and talking nasty. The price seems to be cheap, but they would charge you for every reason. Now I even have heard that they charge you for using toilet in the air. Our luggage had already been checked-in that the girl with a Russian accent at the Gate did not let us go through, asking for paying $60 each for just a minimally bigger handbag than the supposed size. The funny part was that the price for that airfare was just about $200 for all three of us. We tried to talk nice with the girl in desk and be respectful but she treated us badly and did not let us get into airplane. Never in my life had I seen this kind of disgusting customer service attendant. As a matter we missed our plane and had to purchase another airline flight right away with the delay of 4 hours in the airport. As we were waiting in the line for purchase of another ticket, we noticed that other passengers with Ryanair had been experiencing the same problem and missed their plane. Later on when I saw the reviews for this airline regretted the fact that I did not look for it's review when I purchase our ticket. Just be aware before you purchase with Ryanair! read more

soooo bad. don't pay for the lost cost because they will only screw your in the end. service is absolutely horrible. I took RyanAir 1 x and will NEVER do it again. WORST Airline ever. save yourself the nightmare abs pay more for a quality airline. read more

I just watched a video that was quite disturbing. I have heard no word from the company issuing an apology to the elder who was belittled on her flight by another patron. The crew did nothing but give the older white caucasian what he requested. If as a company they do not take situations as such and correct them it will only promote others to do it as there are no restrictions, regulations or policies or procedures on how to react if such a thing where to happen again. I would really appreciate if the company responded or at the very lease acknowledge the disgusting behavior that they cater to. I'd recommend that this company not be utilized as it leaves one to wonder what other things might have happened that they have just swept under the rug. I've also signed a petition against the company. read more

Ryanair is very cheap but not worth the money. If you want a good airline go on aerlingus. Aerlingus is much much better

I arrived 2:02 min before my flight. The man child behind the ticket counter told me that I must goto another counter to have my boarding pass printed for £50! I begrudgingly accepted and upon returning to his smug little face and informs me that they can't print tickets inside the two hour window before the flight. Never again will I fly Ryanair. My first and last experience. I just presented my passport to Norwegian Air and it was printed for free, what a concept! read more

I traveled with my baby and my husband and went to the airport over 2.5 hours early to check in and dropoff our luggage and baby equipment. The clerks took 45 minutes to check us in, couldn't read our passports nor was their "equipment working." The lines just to get our luggage tags were out the door. For this issue, by the time I was officially checked in, we were passed the 2-hour check in-requirement, where they charge you over $55 pounds a person as a penalty. That equates to over $200 American dollars, which is ridiculous!! I tried to inform someone at Ryanair about this and no one gives a shit. This airline is horrible, they give you the worst service and then punish you for their mistakes. I do not wish Ryanair upon anyone and hope viewers that read this choose other airlines for their travels. You've been warned, sincerely. read more

One and done fir me with Ryan air. Policies that don't match the rest of the industry paired with extremely indifferent customer service agents. I will Ky fly again. And would advise you to pay at least double somewhere else before considering it. Good luck if you still book em. Study up on how to make it a good experience read more

Ryanair's computer system had a glitch and we were charged for it! Glitch in their online booking tool put traveler's name down twice instead of name we added when making booking. Same person can't fly at the same time on the same flight. We don't notice until shortly before arriving for flight and they charge us $160 € to change it to the person it should have been to begin with in the first place. We shouldn't have to pay for their system glitch! First time using Ryanair and it was a bad experience. Be careful and check your booking details carefully. read more

Athens to Santorini. Website unclear about additional fees and what counts for cabin bags and what can be checked. I was charged €210 for weight overages on my check bags because 15kg is an unrealistic number for anyone traveling for an extended period. I would say classic bait and switch but I suppose it's just oversight on my part. I realize now that I may have been able to pay €50 to check an additional bag to shave weight of my other two(?) Maybe the ticket attendant could have told me that but, we all hate those pesky Americans am I right ;) Do yourself a favor and take a ferry boat from Athens... Avoid at all cost... And I mean COST! You get what you pay for. read more

HORRIBLE AWFUL DECEITFUL COMPANY. Our flight was cancelled due to strikes, and we stood in line for hours trying to get a new flight in the Barcelona airport at 11 PM. They dispatched non Ryanair staff who didn't speak English with forms to coerce people out of line. They informed us there were no flights for two days we could book a new flight and Ryanair would reimburse us for all expenses: hotel, new flights, meals, taxis. For three of us this cost over $2000. They are now refusing compensate us! Unbelievable. We're in the process of filing a court claim and I suggest everyone who has experienced something similar do the same so this company is held responsible! read more

How can RyanAir still be in business? Uncomfortable seats, fraudulent upsells, appalling customer service - these are taken for granted. Yet... I write this at the Menorca airport after learning that my short flight to Barcelona has been delayed by one hour and twenty minutes. Again and again they mess up. I will miss my planned engagement this evening and they again would need to struggle to be less concerned with the date of their passengers. Any apparent savings from flying this low-cost airline are illusory. They will invent new fees, discover new charges, make you late, smash your bag. I will never fly Ryan Air again and neither should you. read more

--- Beware the 50-Euro Human Interaction Fee and the terrible customer care behind it! --- I went to check in online for my recent Ryanair flight Milan to Copenhagen, and discovered that there is a 50 Euro/GBP fee for checking in in person at the airport. That's crazy! I've never heard of an airline doing that, and I wasn't told that when I bought the ticket. Either way, I was checking in online so it wouldn't affect me. I did so, and a screen popped up saying "Your flight is squared" with offers for rental cars and such. There was no boarding pass, though. So when I got to the airport I went to the Ryanair help desk to get the board pass printed. The woman looked in the system and said I wasn't registered as checked in, that I would have to pay the 50 Euro fee to get on the flight, and that she didn't even work for Ryanair and so wasn't empowered to do anything different. The outrage! I paid the bribe to get on the flight. Once home I contacted Ryanair explaining the situation and asking for a refund, as well as someone on their end to look into the website malfunction, and telling them they should change the policy. The reply didn't address any of those things, just stating that their policy stands. There isn't even a way to reply to that message. There is a mini form on their website and a mailing address in Ireland - that's it for contact methods. So they provide poor customer service, then don't allow the customer to continue the conversation. This makes sense, because I assume the goal of both the fee and poor customer care is to not pay humans -- force people to check in online, don't respond to them, don't employ their own people when overcharging, and penalize customers for normal activity. Do not trust Ryanair! The rest of the experience (i.e. the flight itself) was fine. Though I do wonder about their safety, because if they pinch pennies so much from customers, where else are they cutting corners...? read more

I only gave this review 1 star because negative numbers were not available. Ryanair is THE WORST company I have ever done business with. While touring Europe, we arrived over 2 hours early in Prague for a flight to Rome. We were not allowed to check into our flight online, because we refused to pay extra to choose our seats. We were then unable to check in at the self-help kiosk at the airport as we would have been able to do on any other airline. So, we proceeded to the desk. There was a line a mile long and only 1 worker, who spent most of his time flirting with the ladies on either side of him working for other airlines. We were in line for well over an hour. When we finally began check in, we were told that because we had not checked in at least 2 hours prior to flight time, we would be charged $60 per person for boarding passes. We arrived in plenty of time to use our phones to check in, had the worker been doing his job and gotten us through the line in time. When we complained, the flirty jerk told us there was nothing he could do and that we would have to get out of line and go to an office across the airport lobby to pay the fees and receive our boarding passes. While waiting for our passes, we very calmly and diplomatically expressed our disdain over the fees and inquired about who we could contact to complain. The worker simply pointed to a posted warning about how that we could be arrested for harassing any airport employee. Then, we had to get back in line and wait some more. We had issues with our return flight and tried to contact customer service to ask questions to make sure we were not going to be charged the ridiculous fees again. Customer service for Ryanair is totally non-existent. You cannot contact anyone by phone, only by email. We wanted to know if we could use electronic boarding passes or if we would have to find somewhere to get them printed. Still waiting for an answer the next day, we walked over a mile to find a Mailboxes Etc. to print the passes. When we got to the airport, we decided to test the system and used the electronic passes, which worked fine. Ryanair finally returned my email AFTER our flight, instructing us that we would have to print the passes, because electronic passes would not be acceptable. Well, apparently they were wrong. When we went to board the plane, we were made to stand in line for nearly an hour. Inspectors walked up and down the line searching for oversized luggage that would have to be checked. I guess flirty jerk at the desk wasn't paying attention. We were then herded like cattle to crowded buses that carried us across the tarmac to the plane. Onboard the plane, the crew was bored and robotic. They charged for everything. The seats were very uncomfortable. Worst customer service I have ever encountered from a company. Will never use Ryanair again. read more

Do NOT fly RyanAir unless you want them to literally rob you of your money when THEY make a mistake and won't refund you because of their relentless "no refund" policy... On Monday, April 3, 2018 I attempted to purchase a round trip flight from London to Budapest. After I put all of my credit card information in and hit buy/confirm, I got an error message saying that their was a problem with my card and the sale did not go through. I did not receive any sort of email, booking confirmation, reference number or anything: just an error message. I figured there was something wrong with their system and that I'd just try the next day. The next day, I tried again. The same exact thing happened again. Later I checked my credit card statement to see I had been charged twice for flight bookings that never actually went through. I never received ANY confirmation of these flights except finding out my card had been charged twice. I called RyanAir immediately. I explained what happened and apparently because of their no refund policy, they would not refund me for the extra flight. This lady also pulled booking numbers for both flights out of the woodwork and when I got off the phone with her, I magically had confirmation emails in my inbox time stamped during the time I was on the phone. I was so enraged. I just canceled the charge on my credit card and refused to pay for the duplicate charge which again was THEIR FAULT. And now I'm banned from flying RyanAir, and I'm not even upset about it. I don't want to give more money to an airline that LITERALLY ROBS their customers. read more

Always up for a challenge and an opportunity for amusement.--that's me. :) When my French cousin told me about a ridiculously cheap Irish airline that flew all over Europe with the only catch being that passengers are only allowed one carry-on, I knew there was a game in the making. Could I do it? Could I travel all over Europe for 2 weeks, with everything I own in one small bag? None of my friends thought I could! "Wait? Mel is actually going to wear a backpack?!" No hitchhiking and staying in hostels for this lady, but flying to obscure airports with strange times and jumping from country to country for as low as $40 a ticket! Searching for months for the coolest backpack I could find, I planned with precision. The game was on! This airline frequently has crazy cheap sales on tickets. They're cheap every day but look for the specials! Also, know that you absolutely have to get there early or they'll give away your seat. They also fly out of smaller airports. This means that if you want to get to or from the London area, you aren't flying to Heathrow; you're taking an hour train to or from Stansted Airport instead. Inconvenient, yes, but for a $40 ticket to Pisa, Italy, you get over your inconvenience. These cheap tickets come at a price though. --the planes are not in good condition. I still laugh when I think of the part from the overhead bin that FELL OFF right in front of me as I sat waiting for take-off. Ha! An off-duty pilot jumped up, popped it back on and shrugged with his sexy Irish accent "Don't worry, it's as good as new!". Yikes! Not what I wanted to see!! For a little bit more money, you can reserve seats, which effectively makes you a "first class" passenger. The seats aren't any larger, nor are they more comfortable; you just get to sit in the section that is roped off at the front of the plane. --Worth the money to me to pick my seat, sit away from the crowds of people, and be able to get off quickly. "First class" had really not awarded me anything in the way of freebies though. -- But it did award me ear shot seats of the flight attendants' hilariously snarky comments about my fellow passengers! ;) No beverages on these flights. Remember, this is a bare bones, no frills ticket. Instead, they go up and down the isle, selling duty free perfumes and lotto tickets. While I can't say I would try that again, I look back and laugh at the time I hopped from country to country on rundown airplanes, landing sometimes in the middle of nowhere... all while wearing all of my belongings on my back.--You have not lived until you have had to send your underwear out to be laundered at every hotel... and it comes back on hangers! :D A trip I will never forget and yet never repeat! Try it. I dare you. read more

Truly the WORST airline I have ever flown -- and I've flown a lot. I guess you get what you pay for... I was pulled from the line and charged £50 because my luggage bag was very slightly bigger than their size restrictions for carryon baggage. I was originally fine with this, but then I saw two people with carryon bags almost twice the size of mine get away with it -- they were not pulled away and just let boarding through smoothly. My friend pointed out to me that it might be discrimination from the boarding staff since the two people who got away with oversized bags were pale blondes, and I'm Asian. I brushed off the idea and thought my friend was just being ridiculous. However, the staff then scolded an Indian couple with a crying baby. Mind you, the baby had a weak cry; it wasn't one of those loud, powerful, nonstop cries. However, two white families had three to four toddlers running around, screaming at each other, and just being plain obnoxious in the crowded boarding area. The staff did not say anything to them when they knew perfectly well that the kids were being disrespectful and annoying to the other waiting passengers. On the plane, they would stop making announcement about the products they are selling. We were on a 5a.m. flight and everyone on the plane was trying to get some rest. Other airlines would dim the lights and make it as comfortable as possible for passengers to sleep. Obviously, nonstop promotion of in-flight products available wont result in sales; if anything, they simply lost potential customers from annoying the crap out of everyone. read more

Just...do yourself a favor and DON'T. Ever. Never again. Your bags' trip will be more expensive than yours. read more

DO NOT FLY WITH RYANAIR!! What a terrible company and a bunch of thieves. They will charge you extra for not booking your ticket in advance. They will lie to your face and try to get you to pay more than you have to. They will tell you they don't accept cash when they actually do... And then taunt you with the fact they won't give you your money back. They will tell you to call customer service except.. They don't have a working number!! I implore you to avoid this company at all costs or you will end up paying for it through hidden fees. Safe travels. read more

Seems like Ryanair reviews are all the rage today so I reckon I'll throw in my tuppance aswell. Ryanair treat their customers with a near open disdain. I don't need to worry about that being libellous because, to be honest, they kinda like their stingy reputation. Michael O'Leary once spread a rumour that Ryanair staff had been encouraged to steal pens from other companies. Because being perceived as cheap is as good as actually being cheap. The truth can be a little different, though, if you get caught out. You must navigate through a snake pit of hidden charges, taxes, surprise charges, unjust charges, indecent charges, tax on charges AND an absolutely ridiculous baggage policy to boot. All this can inflate the actual price of your one cent flight to as much as a hundred blips! And all for the privilege of being sardined into a plane with no seat numbers and a headache inducing colour scheme. No really, you try staring at the back of a canary yellow head rest for two hours and not wanting to hurt someone. And did I mention that the head rest is just two inches from your face? Ryanair seats are packed tighter than the lunch boxes at fat camp. The whole experience is a torturous, borderline, human rights violation. And then they have the cheek, the red cheek, to announce after landing that 'Yet another Ryanair flight has arrived on time". As if it was an achievment! It's expected. If you want to impress me I suggest you serve a five course dinner that is filling, delicious, full fat and in line with my recommended daily allowance-whilst still leaving space for breakfast and lunch....whilst juggling. Now that, that would be impressive. But they remain my airline of choice. Because they're cheap, dammit, and I'm a poor snivelling student. Cheap if you play the game that is, and avoid as many sneaky charges as possible. If you wear all the clothes you're bringing at once, put no luggage through, check yourself in, book in time, have no special requirements(e.g. dignity) and generally just take whatever they throw at you. God I hate being so dependent on them. read more

Oh Ryanair! What an airline you are! Prices: 5 Stars Everything else: 1 Star With what other airline could I fly roundtrip from Dublin to Barcelona for 25 euro? Or from Brussels to Dublin for one euro? I don't know if it's possible to get such cheap flights elsewhere! On the other hand, you get what you pay for. It will probably be the most uncomfortable flight of your life. The seats are very close together and they are as stiff as a board. Not to mention that a half can of soda will cost you almost 3 euro! What is that?! Every time I flew Ryanair, when we landed, people started cheering. Were you people not expecting to survive this flight? Was there something I should I have known about before getting on this plane? read more

Predatory airline! I get the fees. They make sense to me. Charge for drinks baggage and all that. That makes sense. But I arrive at the airport 90 minutes before my flight and went to get a boarding pass and they are like boarding pass please. I say jokingly, you are the airline, I believe I should be asking you for a boarding pass. That quickly escalated into a very unpleasant situation. They said I can't board without a boarding pass and I can't print one. The only way to board is to give them 90 euro to print the two passes. That's just praying on young, poor, elderly or first timers. Basically they held me at ransom. I had to pay, no choice. I was livid. Absolutely livid. Had it been like 10 euro and had they blasted me with a "print your boarding pass or else" email, I would even get it, they are streamlining. But this was Robbery at gun point, no two ways about it. No way in hell I'm flying with thieves again. I'll pay double just to not give them another dime. read more

As an American traveling with RyanAir I was pleasantly surprised. I've read many horror stories online, but was able to have a great experience flying from Gatwick to Dublin as well as from Dublin to Edinburgh. A few things you should know before flying with them: * Non-EU citizens need to show their passport to the check in clerk and get their boarding pass stamped. This can be frustrating if you have a connecting flight. In my case I flew in from the US to London and had to go through customs, exit security, get my boarding pass stamped and then re-enter security before being able to catch a flight to Dublin * Seats are extremely small and can be uncomfortable for those who are a little larger. For short flights though( less than an hour and a half) it's not much of a problem - just sit down and use the restroom before your board ;) * They WILL charge you for luggage and oversized carry ons. I saw them stop one man to measure his carry on. I avoided the fee by carrying on a small duffle bag. Overall, the flights are so cheap that it's hard to be mad. I was able to fly from Dublin to Edinburg for around $25 USD. There are absolutely NO domestic flights in the US for that cheap!! I can barely get from San Francisco to Los Angeles for $40. I'll continue to ride with RyanAir whenever I'm in Europe! read more

Ryanair is a competitive sport. You start off with a ridiculously cheap ticket, and the goal is to reach your destination without Michael O'Leary having his way with you. Do your research, know the rules, and it is an easy game to win. But don't expect to be comfortable. Even if you do everything right, the plane is likely to be filled with screaming eejits and their offspring. But you tolerate it. Close your eyes and think about all the things you are going to do with the money you saved. read more

I had the worth experiense I had in any airline Here is an horror story of an discount airline from hell that ruined our vacation in Ireland. We bought tickets on Flight FR 113 for a family of 4, From: London Gatwick To: Dublin on Thu 30/August/2012 well aware of the restrictions of luggage of Ryanair (10 Kilos per person carry on maximum dimensions of 55cm x 40cm x 20cm). In order to meet this requirement we left 2 suitcases in London and made sure all our carry on fits the size and is under 10 kilos. We arrived early at Gatwick airport and re- weighted our bags in the airport The gate assignment was posted 10 minutes before departure so we rushed to the gate then we met by an evil woman that stopped my wife and made her put the bag into the infamous bag measuring devise. As the departure was close, my wife was under stress and did not think clearly to put the bags in top first. If it was done this way the wheels would not obstruct and the bags would have fit perfectly. Faster faster shouted the evil woman, you are going to miss the flight. You have to pay 100 British Pound Sterling fine declared the woman then it took her 10 minutes to fiddle around with the credit card machine. I already went into the plane to find seats in order to make sure we sit together. I decided to write an e-mail to Ryanair to complain and ask for a refund here is what they answered: Dear Customer, Thank you for contacting Ryanair. We regret to advise that our position remains unaltered as per previous correspondence. As per our conditions of carriage, agreed to at the time of purchase, in the important please read section it states all monies paid are non-refundable, as such we are not in a position to reimburse you this cost incurred. Please note that if you have any further queries relating to this request you will have to submit another request via our web form. Yours sincerely, The Customer Service Team For and on Behalf of RYANAIR LIMITED read more

My first (and hopefully only) experience flying Ryanair was like a nasty hazing ritual. Yes, it's budget friendly. It got me from Point A to Point B. I survived. The positives end there. I flew roundtrip from Marseilles to Marrakech. You've probably heard about the plethora of hidden fees, from checking bags to online check-in fee to apparently now using-the-restroom-on-the-plane fee. (I heard a rumor that the new, unofficial slogan for Ryanair is "Go before you go!" thanks to coin-operated lavatories.) Boarding the plane is like herding rabid cattle. Greedy people with excessively large carry-ons sprint across the tarmac while shouting at their kids to hurry the fu*k up in order to score desired first-come, first-serve seating. The boarding rush may be over but the torturous comfort level is just beginning. The seats were extremely narrow and passengers on my flights were loud and extremely rowdy. People were standing up, chatting loudly, and kids were playing in the aisles. One lady sitting next to me had a carry-on the size of a large, stuffed hockey bag which took up any foot room I may have had. Her small children also had bags this size that she made them carry. Flight attendants strut the aisle throughout the flight trying to sell you garbage-grade products. It felt very Vegas. Both landings were seriously panic inducing. The descent was very turbulent and the pilots seemed to love making sharp turns. On the way to Marrakech, whenever our plane hit turbulence, most of the passengers would erupt into laughter and whoops and hollers like this was a rollercoaster ride. On both flights, the passengers cheered when the plane finally landed safely. Fleeting moments of panic and extreme unpleasantness aside, I got to where I was going and back. Brace yourself and welcome to the Ryanair club. read more

... I swear to gosh, there must be some wager between Ryanair pilots on how high they can bounce the airplane on landing... of my last four Ryanair flights, we literally ricocheted off the tarmac. It's like the entire company is playing a really high stakes game of airplane jacks. But i'm not an overly nervous flyer, so besides all the momentary praying for ones life I encounter during each and every trip, I don't mind Ryanair. Sure, the seats are cramped, the flights are always late and the staff are usually underwhelming at best.... but I can fly to another city for under £50. Coming from the land of extraordinarily expensive travel (Canada), this is a gosh darn revelation. Plus, unlike some of the other budget airlines, Ryanair lets you bring a handbag AND a carry on, so I don't spend the ten minutes before boarding trying to stuff one into the other. If I had the means, I would happily travel on another airline and never, ever look back but so long as I'm counting pennies, Ryanair is a necessary and decently bearable evil. read more

My girlfriend and I arrived at the airport the recommended 90 minutes before the flight and after waiting in a long line to check in and a long line in security we were in the terminal 40 minutes before the flights departure, the gate was on the other side of the airport and by the time we got there it was 25 minutes before departure and the person at the gate said we could not get on despite the planes doors still being open, we asked if we could book a later flight at the gate and they made us leave the the secured area, go through passport control and re book at check in where they wanted to charge us 4x the price of the flight to take a half booked flight a few hours later. This was a truly awful experience and will not be flighing with them again read more

If they'd succeeded in their Chris De Burgh-bothering, this would be 5 stars. I'm also a little sympathetic to Ryanair since they are in a business where the customer has to deal with a lot of hoop-jumping just to enjoy their purchase. Ryanair start with 5 stars. This is because being able to get in a metal tube and be hurtled through the air to somewhere thousands of miles away can only be described as "Woohoo! As good as it gets." I'm knocking off a star for the hidden charges, which I just don't understand the need for. Ryanair still offer cheaper flights than their competitors, but the hidden fees makes it feel like a con. They lose one more because their customer service is very poor. Far worse than what could be excused by their budget pricing. First-time flyers already have enough to stress about just getting to the departures terminal without having to freak out about baggage limits. Battle-hardened customers will know the routine, but it's a real pity that a term like "battle-hardened" should even apply to Ryanair. read more

I just flew home (return) for £40. Seriously. That's less than 50p per kilometer. To wizz through the air at a grand speed and defy the laws of gravity (ish). Being aware of the rules and fines when flying with Ryanair I had no extra charges or problems. Apart from a jerk business man who thought himself above queues and a 10 minute delay on the tarmac everything went according to plan. I travel often and mostly alone so never reserve seats and this is never a problem, if I do travel with someone I reserve for an extra few quid. You'll find every now and again the staff *are* lenient with the baggage allowances, I have very clearly brought bags that were too big and too heavy and I have carried carrier bags under a coat on my arm. I've only ever been called out once for a too heavy bag. Honestly, Ryanair are clear about what they're offering, budget travel with no frills and if you don't play by their rules they will charge you money. Their website is cluttered and packed with extra things you need to constantly click 'no' to. Their staff are not always smiling and sometimes look a bit bored. All airlines will suffer delays and Ryanair are clear with what they offer. They definitely don't deserve the rating here based on what I've experienced. If you want a better flying experience, pay for it! read more

WHY DIDN'T I READ THESE REVIEWS SOONER!!!?? Had I not almost accidentally wanted to review my itinerary, i wouldn't have seen that I was charged 84$ in FEES on a 54$ ticket! They say that there is a fee to change the reservation, even weeks out, but at no time was I prompted to approve these fees. I went on CHAT via the website, and "peter p" basically told me, after I requested that a manager make a decision since "peter" said he could not reverse fees, that "you'll be receiving an email in 7 days from a representative". I protested that I leave the country in 7 days and that I needed a resolution sooner... he never answered. I then called internationally and spoke to a slavic man who was nice enough, but whose manager bluntly refused any accommodation, any help, knowing I was a first time customer -- and the attendant literally said, "next time buy business plus". Why didn't they offer to remove the fees, let's say, and have me buy a business plus ticket on the spot? There is NEVER a good excuse to treat any customer like this, especially one as respectful as I was during the whole process. Of course, I have instructed my credit card to stop all payments to this atrocious airline, and I'll be taking a bus, a car, a train, or the competition. AWFUL, just awful way to treat a new and an eager customer!!! read more