Staff is friendly but business Needs improvement Not enough staff. Takes way to long to get waited…read moreon. Doesn't make a difference if you had a reservation or not. Seemed unorganized helping people, no one knew who was next in line. Was not happy with long wait

This enterprise location is phenomenal! I rent cars from this location every month and they need…read moremore credit. Patrick the manager is the best. Always quick and easy. One piece of feedback is some of the cars smell like smoke because of bad customers but they always manage to get me a car that is clean and doesn't smell.

This is the best vehicle rental place I have been to and I have used many both car and truck…read morerentals. Customer service is outstanding the lady who took care of us both times at this location was awesome both friendly & professional.

We returned our 16-ft truck after a two-day haul from Denver and we could not have asked for better…read moreservice! They allowed us to return the car carrier/tow first and the truck the next day. Service was fast and helpful. Penske overall is a great truck rental company. Very reasonable rates. They rent for a week at a time, which gives a lot of flexibility during hectic moves. The trucks themselves are in excellent condition and easy to drive.

Super easy to sign up online and get everything ready. I was able to sign up and move items in…read morewithin a couple of hours! The 5ft x 5ft storage is $70/month. There is a one-time activation fee that I believe is $25 and it includes a lock (if you need it) that has keys. Otherwise you can use a combo lock as well. When signing up you either need a insurance or pay for their plan which is an additional $9/month. The location is very easy to find and Gerry was super nice getting everything set up and explaining all the processes. He was able to put some bottom pieces to lift up my storage (since in cardboard boxes) since the floor gets cold. Gerry clearly walked through how to open and close the locker. They mentioned that they do daily checks on the units for security and will call you if something happens. There are also cameras dispersed. Overall, it was super pleasant and efficient experience that I would recommend to anyone looking for a space for storage!

Great service and follow up. They made everything as easy as possible and worry free. I was very…read moreimpressed!

You will spend $1400, just so U-Haul does nothing. All the 1-stars are true. U Haul Verona is not…read morereliable. We scheduled a U-box to be dropped off at some point from 7-11AM. The scheduling folks at U Haul said they'd drop it off at 9:30AM, and that the directions we gave them were clear, and they would have no problem dropping it off. We called them when they were late, and the dinosaurs went extinct before they could pick up. It was like trying to get through to the IRS. We ended up getting transferred to customer service that wasn't the Verona store, who said it was on the way after the 7-11AM time range had passed. They did not drop off the box until __. How awfully organized.

When you haul something U Self, U'd be best served by calling any other truck rental type service…read more In 1996 I worked my way thru my second bout at attaining a degree that was to make a future where I could be more valuable to potential employers. At that specific period, I worked for United Moving Systems in the Seattle region. When times were really busy, we needed to rent additional trucks. For this we went to Ryder and Penske. As time progressed I came to find that countless times, we were sent out to unpack a broken down U HAUL truck alongside a busy mountain pass such as I-90, or down along the waterfront among the shipyards, or even neighborhoods. This was something that my more seasoned co workers informed me as being so common an occurrence I myself, would have to rent a truck for a cross town move, when my sister needed assistance. She balked at the marginally more costly price, saying what many would say: U Haul is $29.99 or some seemingly bargain price. I replied that in my experience with United, renting a U Haul was a gamble that might be a bargain, or it would cost 2-3 times in financial terms, but also, much more importantly, having to unload and repack a truck at least one more time! She paid, or rather her husband begrudgingly wrote a check and mentally confirmed I wasn't to be called next time. I was called next time. Twice. When they moved to their first exquisite home, along the Seattle facing bluff overlooking The Spokane Street Bridge. The bargain priced truck was DOA somewhere miles from its destination, and not far from its origin. Fully loaded with everything they owned. Which because they were young, no children, was pretty limited. But I had to find a Penske and arrive at the location and with a friend, unpack and repack the belongings and in turn take them to the destination and assist, as a good brother would do. I was young, it was actually somewhat enjoyable. A couple years later, I received the second call, but by this time I was in Wisconsin and she wanted to know if I "had a friend" or at least a number where I rented my previous truck. Worth noting, when I relocated from Seattle to Madison in 2000, I required a large box truck and trailer to pull my car. Penske. Every move (2 since then) has been successful and uneventful. Just hard work, but a NICE NEW TRUCK! Now to the present day. Today, November 20, 2021. I need a trailer hitch installed, and I'm at Home Depot. There's a U HAUL next door and they advertise a trailer hitch install. Given what I believe I still opted to at least walk in and inquire. Hers how it went: "What can I do you for?" " need a trailer hitch installed." pause, as he mumbles, I presume into a concealed mic under his scarf wrapped face. I stand and await an answer. Silence. "You want a trailer hitch installed." He looks at me, and I'm uncertain if this was a statement or a question. So I again ask if they could possibly do this, and if today was possible. "We don't have any scheduled." "So, you than have open time," I ask, to do one today?" "Install a trailer hitch?" "Yeah, that's what we're talking about, installing a trailer hitch." "Our hitch guy is off today, he's been relocated to another location." "Ok, can you maybe tell me the number, so maybe I could drive there and get it done, or is he off today, or do you know?" "I imagine he might have the day off, but he moved to Michigan." "Dude, you're f'n hopeless, no wonder U Haul is failing." This is a very close to verbatim exchange 20 minutes ago. As I sit here in the parking lot writing this I see dozens of truck, trailers and storage vaults scattered about three of the trucks have the hoods up and no one is servicing them, but apparently broken down. The parking lot is littered with garbage, and I'd bet that not a single truck is less than 10 years old or under a quarter million miles. Now I just spotted a police car across the way. I previously noticed it pass me earlier, but as I sit and approach closing this I'm wondering if that dolt might've call the cops on me, as it appears I'm loitering. LOL. Yup. Sure as the sunrise s, he followed me out. Unbelievable.

Quoted us a final price of $275 for a one day rental box truck- when my husband picked it up we…read morewere charged over $300 immediately. Upon return they stacked on another $300+ in fees for things we were not made aware of. Then 3 months later they said we accumulated a ticket and charged another $100+ without showing us what the ticket was for or proof that we even got one.

Started this review July 2021. Not much has changed from my…read morefirst encounter back 2008. It's a convenient location but I do wish the service would improve. Less apathy, more staff people and improvements on repeat/loyal customers.

Great team to work with. Professional and took care of my needs. Truck clean and handy.read more

Scheduled to rent a truck the day before I needed it, on a weekend. Normally I go through U-Haul…read morefor truck rental, but when they didn't have anything available last minute, I needed to check my options. Penske was there to save the day! I reserved a 12' truck. I was just moving a new sectional couch from the store to my home, so I didn't need something huge. $34.49, plus tax and mileage was estimate. When I arrived, I was told that the 12' was not available as it had something wrong with it and was being worked on. They bumped me up to the next size at no additional charge. It came with a loading ramp which was very helpful. I was charged $274.53 initially. This included a $150 deposit, and 50 miles. I returned the truck, and my charge was then adjusted to $49.82, as I got the deposit back, and had only gone 13 miles. Not bad! The gentleman I worked with at the office when picking up and returning was very nice. He explained everything very clearly and I felt good about the overall transaction. I will probably use Penske again in the future. It's closer than the U-Haul I typically use, and the pricing it pretty similar.

Badger Bros was the first (and turned out to be only) company I called. I was so pleased with the…read morecustomer service I received beginning with that first phone call answered by Efren M. that I decided to would go with Badger Bros on-the-spot. All of my questions and concerns leading up to the move were addressed quickly. The staff members on the other end of my phone calls and emails were all so friendly. My packers, Alex M and Tristan B, were awesome! Alex K let me know right away that the 3-5 hours estimate I was provided would not be enough time to pack the number of household items I had. They got the job done as quickly as they could and even left me a few boxes for those "last minute" items. I appreciated their diligence and especially how easy they were to work with. My movers, Mike K and Mateo K, were phenomenal! Friendly, efficient and transparent. Mike K's immediate assessment of the size of the POD I rented versus the amount of room I actually needed for my household items was addressed up front and a solution was found. They even agreed to load their truck with those "overflow" items and transport them to the storage unit I was able to rent "on the fly." These guys were total lifesavers! Mike K even assured me that Badger Bros would pick up those items and transport them to my new residence in September. Thank you Badger Bros! I told my real estate agent to recommend Badger Bros to all of his clients. :)

From the moment I called to get a quote to the moment our items were moved into our new house, I…read morewas blown away by my experience with Badger Brothers Moving. The work ethic of Brian and Bryson during our move blew me away! They moved so quickly and also handled all our items with care. I cannot recommend using Badger Brothers Moving enough! In addition to the above, the quote they provided was very accurate and in line with or better than other offers that I received while shopping around.

It's 2021 and I must say I should have completed an update sooner: Stick with Rocky's…read more I'm paying for trying two (2) other guys trying to be thrifty and help us all.... I've paid for it dearly. Rocky gets the job done. Nothing is left untouched, without regard. True consummate professional. No left behind hair, stains, water. Floor mats placed back where they originated behind. Nothing hanging out of socket place. No streaks. No water stains. He'll place everything into a bag for you to decide what's trash and what's necessary. I'll repeat: FOR YOU TO DECIDE. I've never found debris, trash nor streaks after he's completed the coupe, sedan, Jeep neither 4x4 truck. My word if you've never cared to follow a Yelp review... Do yourself a favor and listen to this one. If he didn't come through for you, show him my reviews of his shop!

Did an "OK" Job, my Sierra truck is my family car (low mileage commuter). I was charged more due…read moreto the 5 seat cabin. The insides were left more fair than great. I keep my vehicle in great shape and wanted the cup holders, door pockets, vents, ... (the stuff the collects over time) cleaned. They seemed to have rushed the job to get done rather than take the time to do it well. Might be perfect for small vehicles that are super clean when you go in, but if you have a daily commuter and want it "like new" (and needs a bit of attention in the corners) every year, you should consider options or plan for inspection time....

I rented a Kia eV6 from Budget at the Dane County airport. It was a good experience from start to…read morefinish. Tristan and Chloe were polite and professional. I had to extend my trip an extra day and that was handled with a less than 2 minute phone call. Budget exceeded my expectations and I'd definitely rent from them again.

DONT WASTE UR TIME. If you want a guaranteed unit, goes else where. Budget rates are marketed at…read morelower price for the reason of not having units available. I made a resv months in advance and when it finally was time to move I called multiple times and when I finally talked to someone to only find out there was no unit. IF I COULD RATE WITH ZERO I WOULD OF