I can't recommend Matt more highly! He's very honest and doesn't push on more work to be done. I am…read morevery pleased!

BE AWARE WITH AUTO SHOP SCAM! I just want to let you guys know the very frustrating experience with…read moreINTEGRITY AUTOMOTIVE SERVICE in Monona I had last week. I went to this shop because the VW dealership next appointment is for September and this shop will take it right away. I told the attendant that my VW Passat TDI has a CEL (Check Engine Light) on, and I checked with a professional scanner tool and had active code P040C00, About EGR (Exhaust Gas Recirculation) temperature sensor circuit low. I asked if the work on diesel engines, he say "yes". Next day I received his phone call with the diagnostics and confirmed what I told him. The estimated repairs will include replace -EGR cooler, -EGR valve and -EGR temperature sensor, total estimated $2,400. I asked why he want to replace the EGR cooler if I don't have any coolant consumption? and Why the EGR valve if I don't have any code about it? I just approved to replace the EGR temp sensor, for $300 parts and labor. plus $120 for diagnostics. And had to wait for two days for sensor. When done, I came to pick up my car and canceled $470 with my credit card. Next day, as soon I got in the interstate the CEL was on again. I scanned again and has the same fault code. I opened the hood and checked if there was any lack of connection and found that still has the old rusty/dirty sensor on. I took a picture of it and went back to the shop. I politely say I want my money back, because I have same code, same problem, he was about to make excuses about the fault code, then I confront him with the evidence of the picture of the old sensor. He went ballistic and kick me out of shop because he has "zero tolerance when someone call him liar". Guess what, I have zero tolerance with the SCAMMERS and lack of INTEGRITY.

Needed to repair the a/c on my kid's car. Went to a national chain for diagnosis. They quoted me…read more$1k to replace the unit. I went to Apex because they're local and I thought they might give me a more... nuanced price. Apex got the car in when it was convenient for me, finished the job early, and charged me less than half of what the national chain had quoted. Personal, local, skilled service -- I'm completely satisfied.

Excellent customer service. Excellent response time. Every question answered. Friendly. Fabulous…read moreexperience. Vadim was able to address all of my concerns quickly and courteously. He was very knowledgeable and professional. Thanks a lot! See you at my next oil change.

Great team to work with. Professional and took care of my needs. Truck clean and handy.read more

Scheduled to rent a truck the day before I needed it, on a weekend. Normally I go through U-Haul…read morefor truck rental, but when they didn't have anything available last minute, I needed to check my options. Penske was there to save the day! I reserved a 12' truck. I was just moving a new sectional couch from the store to my home, so I didn't need something huge. $34.49, plus tax and mileage was estimate. When I arrived, I was told that the 12' was not available as it had something wrong with it and was being worked on. They bumped me up to the next size at no additional charge. It came with a loading ramp which was very helpful. I was charged $274.53 initially. This included a $150 deposit, and 50 miles. I returned the truck, and my charge was then adjusted to $49.82, as I got the deposit back, and had only gone 13 miles. Not bad! The gentleman I worked with at the office when picking up and returning was very nice. He explained everything very clearly and I felt good about the overall transaction. I will probably use Penske again in the future. It's closer than the U-Haul I typically use, and the pricing it pretty similar.

We have been doing business with this business for decades! They have always been helpful and…read morefriendly providing excellent service.

We were having vehicle problems on the way to the Dells with a vehicle full of kids, we made it to…read moreKen's Automotive and Jesse was amazing! He made time to check into the problem right away and got us on our way again for a very reasonable price. He was very busy but the shop seemed very efficient; they were very helpful and didn't take advantage of our situation at all. Highly recommend!

I took both my car and my wife's car in for oil changes today. Jennifer who assisted me was very…read morehelpful looking at histories and planning upcoming maintenance. I like the new program where the technician sends a video after his vehicle inspection with recommendations.You don't get that type of service just anywhere.

I noticed there was a recall on my vehicle and called to schedule an appointment for them to fix…read morethe recall. After confirming all the details of my vehicle and the exact recall number I made an appointment for 8am to have them replace the recall. On the day of the replacement I brought my vehicle in to have them fix the recall. 21 minutes later they came into the waiting room to tell me they don't have the parts to fix the recall. They didn't care about or respect my time at all. No apologies towards me at all. Don't go here if you have a choice to go somewhere else. I would rate this place 0 stars if there was an option.

ABSOLUTELY EXCELLENT! ***** 5 more stars for this dealership!! I was making a cross country move,…read moreat about 1100 miles into this 500 mile trip my transmission began to fail around 75 miles from Madison,WI, I called Zimbrick Nissan on High Crossing Blvd. I arrived at the extremely busy service department around noon and was kindly greeted by Quinton, he was very friendly and professional, and managed to get my Juke looked at quickly. My transmission needed to be replaced, they arranged for a ride to pick up a rental car. When the work was completed I flew back Madison on a Thursday, they provided a Lyft pick up at the airport. 25 miles from the dealership my car began to act up again, returned to Zimbrick and they immediately began extensive testing on the vehicle. I was in Madison at the dealership Thursday afternoon, and most of the day Friday. During this time I was provided with a Nissan Kick to drive, and Quinton, Cody and Dave the Service Manager went above and beyond to ensure I had everything I needed. They also covered the cost of my hotel! I was so impressed with the integrity, treatment and kindness that was shown to me, as well as observing the courtesy shown to the other customers by Neal, Cody and Quinton, I decided to trade my Juke in and purchased a 2026 Rogue. Dave introduced me to their salesmanBrook Green, who helped me decide on the best Rogue package and financing for me. Trevor handled the financing, all where extremely helpful, and did everything possible to get me the lowest pricing they could. I was able to drive home Saturday morning in a beautiful Nissan Rogue, thankful for the folks at Zimbrick and their efforts to make an unfortunate situation a lot easier to bear. Dave even called to make sure I arrived home safely!!!! Highly recommend Zimbrick Nissan!!!

We were out of town and had to make an appointment as I hit my mileage for our first oil change. I…read morehad completely forgotten about purchasing an oil change package and they found it for me, used the better oil - synthetic and washed the car for us! Everyone was very friendly and our car was in and out before we could decide on lunch. We didn't buy our vehicle from this location, but they treated us very well.

Zimbrick Acura was one of six dealerships we visited when looking for a new car at the end of 2024…read moreand we were really impressed by our experience here, especially compared to the other places we visited. We were able to check out the various cars on the floor without being hounded or bombarded by questions until we were ready to engage with a salesperson. While other places were clearly trying to sell us on their cars, only asking as much as needed for a potential sale and showing off their entire lineup, Acura's Joseph Gapinski got to know us, actually listening to what we wanted and needed. He was deliberate with where he directed our attention, ensuring his recommendations aligned with what we were looking for and taking care to mention features that would be especially applicable to us. He was understanding when we mentioned wanting to visit more places to get a feel for what's out there, and he was there for us when we returned to reassess. Throughout our visits, Joe was patient, thoughtful, and attentive--never pushy, and ever helpful. When it was freezing outside, he brought the cars we were interested in indoors so we could comfortably review them without ever facing the wind. He often picked up on our potential concerns and addressed them before we even got a chance to voice them, like when he noticed that the liftgate for a trunk was too high for me to comfortably reach (yes, I'm vertically challenged) and he demonstrated how it could be adjusted lest I thought it was just going to be an inconvenience to tolerate. When it came time to discuss numbers, he was transparent about the process and helped us navigate the options, sorting through the pros and cons, to determine the best route for us. Financing was stress-free and so much easier than expected, nothing like our previous experiences and all the horror stories out there. Our finance person was James and he was similarly affable and transparent, and just as easy to work with. He explained the papers and potential add-ons in layman's terms, made everything super easy to understand, and gave us the space to determine what made sense for us without any pressure or underhanded tactics. We ended up buying a new car here without any of the usual headaches typically associated with car shopping, and it's all thanks to Zimbrick Acura and Joe! We really appreciate Zimbrick Acura's authentic atmosphere and how Joe's considerate, customer-centric approach made each visit a delight; his attention to detail and genuine desire to connect with his customers shows just how much he (and by extension, Zimbrick Acura) cares. We felt valued, being treated like people and not just viewed as a potential sale. Definitely recommend Zimbrick Acura (and especially Joe) if you're looking for a car!!

excellent customer service - they keep my car running I top form and you can trust their…read morerecommendations

Our camper brakes locked up after we had just replaced all 4 total brake systems at Camping World…read moreChurchville, NY. Phil Muth at i90 Towing, Trailers and Tires told us to come on over and he'd see what he could do. Luckily, he took us right away without a scheduled appointment and replaced the blown-apart brake drum! He was friendly, thorough and completely professional. How lucky we are to have stumbled across such an amazing mechanic. Highly recommend for outstanding service!

Had a great experience from the minute we walked in the door. They went through each option with…read morethe pros and cons and helped us narrow down what we wanted. Andy was quick and professional with our paperwork. Would definitely recommend checking them out.