I saw Dr. Yoo to have a growth removed, and it was a decent experience. Nevertheless, everything…read moreelse was a mess.
First, his secretary is rude and difficult to work with. Every time I have called to schedule an appointment, she acts as if she is doing me a huge favor. I have scheduled all of my appointments at his Glenview location, however, when I turned up for my appointment, I was told that the doctor was not in because I had been scheduled for the Chicago office. Even though I took the day off work, there was no apology, and she made it difficult to reschedule.
When I returned to the Glenview schedule after taking the day off work AGAIN, Dr. Yoo and his nurse were very friendly and approachable. The procedure went well and I felt comfortable. Dr. Yoo did the interior stitches, but had a resident do the outer stitches. While the Dr. is very personable, I am surprised to see others state that he explained things well. Dr. Yoo did not explain what he was doing or offer any information if I did not ask (or know to ask) first. When the procedure was finished, I was given discharge papers by the nurse, I was taught how to properly care for my wound, and told I would need to take an antibiotic.
I went to the pharmacy to pick up my prescription and there was no order placed. I called Dr. Yoo's call center, where they said they would page him, and still, after several hours, my prescription was not called in. I called several times again, and was told this time he would be paged "urgently", and my prescription was still not called in, and then the pharmacy closed. This is unacceptable. The staff at the call center were very courteous, but they asked for lots of details regarding my medication that should not be my responsibility as a patient: what dosage of the antibiotic I need, what frequency - how should I know? I'm not the doctor. I can't even imagine if this had been an emergency - the doctor is nowhere to be found! It took almost 24 hours before I was able to procure my prescription, and by then, my wound was a bit inflamed. This likely could have been avoided if the Dr. made it possible to adhere to his own plan.
Eventually the next day, a nurse did call and apologize, and my prescription order was sent to my pharmacy.
In Sum/TL;DR: Dr. Yoo and his nurses are nice enough, but his secretary is rude and things are poorly organized. I would consider going in again to have something small removed, because believe it or not, he was easier to schedule with than other dermatologists (e.g. shorter waiting times for appointments, accepts most insurance, convenient location). However, be advised: Dr. Yoo is pretty much impossible to reach if there are complications or if something happens after-hours, and if you are having a serious procedure, the risks aren't worth it.