Because our previous service had been so good, we went back for brakes. We had them done and a…read moreweek later we felt and vibration and heard a squeak in the brakes. Immediately my husband knew there was an issue with the rotors, so we took the car back. We asked for confirmation about our rotors and their status. They claimed they were fine. I should have pressed the issue, because now my rotors are damaged and I have to have they replaced and it's costing me a over a grand to my brakes and rotors redone after less than 10,000 miles later. We are VERY UNHAPPY with R&R. I can no longer recommend

We have been taking our vehicles to R & R for years for all needed work. Jobs are done on time, the…read morecost is reasonable and the crew is always pleasant and easy to work with.

I bring both my vehicles here and always recommend them to friends and co workers. Great crew good…read moreprice.

A female friend of mine went to this business and needed a thermostat replaced in a vehicle…read morethermostat and outlet valve at AutoZone is $129. They charged $548 for that one part..

So if you have read the other reviews then it will come as no surprise that too had an amazing…read moreexperience. I took my older car to Timi's for a litany of small things recommended by the dealership. I wanted to try a few different shops and see who i like and what they charge. Dropped my car off and told them i had my own supplies, like oil and coolant they didn't bat an eye. Picked up my car the next morning ( it was done the same day) and i was shocked, shocked at the price! It's was 1/3 the price I was quoted from the dealer and they changed the oil too so cheaper still. In fact they under charged me, the shop rate for Euro cars is higher than what they charged me for a domestic vehicle. Nice people and clearly honest and fair. Could not be more satisfied.

Great customer service…read more Never had any issues after having our car repaired. Always professional and very reasonable pricing. They do an excellent job in fitting us in their busy schedule.

I can't say enough good things about Independent Auto Care. I broke down unexpectedly and ended up…read moreat their shop around 7:00 a.m., well before normal business hours. Even with my stressful situation, everyone was incredibly kind, understanding, and willing to help. They treated me with respect from the moment I arrived and made a bad day so much easier. It's clear they genuinely care about their customers, not just the repairs. Their professionalism, honesty, and willingness to go the extra mile really stood out. I would recommend Independent Auto Care to anyone looking for a trustworthy, friendly, and reliable mechanic. If I ever need automotive repairs again, they'll be my first call. Thank you for taking such great care of me!

If you have a Volvo, Tarn and his team at Independent Auto are going to become your good friends…read more Why? Because Volvos, while nice, are one of the most unreliable brands of car you can buy. They are consistently in the bottom quarter for reliability whether you're looking at JD Power or Consumer reports. If you're a Volvo owner that doesn't believe me, either A) you got lucky or B) you value anecdotes over data. Here is the 2022 Consumer Reports Auto Reliability Report rankings of major automotive brands: 1. Lexus 2. Mazda 3. Toyota 4. Infiniti 5. Buick 6. Honda 7. Subaru 8. Acura 9. Nissan 10. Mini 11. Hyundai 12. Chrysler 13. Porsche 14. Chevrolet 15. Audi 16. Cadillac 17. BMW 18. Ford 19. Kia 20. Volvo 21. Ram 22. GMC 23. Mercedes-Benz 24. Volkswagen (31) 25. Genesis (30) 26. Jeep (26) 27. Tesla (25) 28. Lincoln (18) https://www.usatoday.com/story/money/cars/2021/11/18/consumer-reports-most-reliable-cars-trucks-suvs/6385214001/ Knowing all of this, I somehow still bought one. Why? I was "subscribed" to a Volvo for 2 years and, fell in love. At the end of the subscription, all my payments counted towards the principle and...it just felt stupid to NOT buy it. Now, Volvo is steadily making its money back through maintenance and part costs. This is a 2019 car (XC40) and, already, the driver's side seat heater stopped working. Tarn and his team looked into it, ordered another heating coil and...it still wasn't working. They said I would have to go to the Volvo dealership. You could tell that he said this with sadness in his voice. I have an appointment at Volvo for October 17th, they are charging me $200+ just to DIAGNOSE the seat heater issue. My previous car, a 2006 Acura TL, had 170,000 miles on it over 11 years and never had an issue with any of its seat heaters. Tarn was able to help with my 60,000 mile brake job. The brakes were grinding and his team replaced them for an eye-watering $1,570. After doing lots of research...that seems to be the going rate, not a hideous mark-up. Insane. It took a while for Independent to get the parts. I left my car with them while I was in Fairbanks for work for a week and came back and...they still didn't have the parts. They were kind throughout the whole process and explained to me the issues. And, when they finally attempted the seat heater (that they ultimately couldn't fix, sadly.) they gave me a Volvo loaner car to use, and they didn't charge me to diagnose the issue...as the dealership already has committed to.

I've read a ton of bad press on tire shops so on the advice of one of our new Anchorage friends,…read morethat we trust, we brought our new snow tires to L&M for installation. Other places had us calling them every day for an opening or waiting until the end of November. L&M got us in in three days. We arrived exactly at 3:00 on Tuesday as the snow is just starting. Whew! Maybe it should have been a warning sign when the tech walked back into the office (35 min into our appointment) and asked how he's supposed to work on a BMW when Honda keys are attached to the work order? That took you a half hour??? The super sweet Christine (who makes a killer cheesy potato soup) quickly found our work order and our 3:00pm job now has a 3:45 start. The car was finished in about an hour, as quoted. Plus, at twenty dollars per tire, it would appear a successful visit, thank you to my friend! Wait! Successful up until we were on the road again, approaching Tudor on "C" street. Wobble, wobble and off comes the left rear tire and lodges sideways under the axle. The freakin' tire came clean off! It's Tuesday, 5:00pm rush on our first seriously ice covered road this season. Now we're staring at the Bear Paw bear on the corner with only three functioning wheels on the ground. But thankfully, no one was hurt. Naturally, we called L&M who called a wrecker and carried us back to the shop. At L&M's expense. Having no loaner vehicles, they then sent us home in a cab. Again, on their dime. The following morning our car was first on the rack and all repairs were made. Once more, no charge. In fact, our initial $80 for tire service was refunded and L&M paid for our return cab ride. I spoke to Michael, the owner, and he confirms that they not only double checked/repaired the problem wheel, but they also rechecked the bonehead's (my term, not his) work on the other three. Tragic in some eyes, irresponsible in the eyes of others, inconvenient in mine. Mistakes are made in this world. I get that. This is one area they are not excusable. Burn my steak and you can always make another and we're all good. A serious accident happens due to neglect on my car, that could've have been a catastrophe. One maybe you don't recover from. To sum up. A huge unacceptable mistake was made. But this group bent over backwards to accommodate. They sent the cavalry to rescue us, secured our safe transport home and back then double checked all the work done to the vehicle. They waived all charges and paid all expenses. Equally as important to me is each of them offered a sincere apology even though only one person botched the job. I normally give local businesses a few chances before totally cutting ties. In my book this is a stand up organization that will get my future business and deserves four stars. 10/22

I've been bringing my vehicles to L&M motors for 20 years. Today, I brought my vehicle in for a…read morestandard oil change and was charged $327.48. They charged me $32 a quart for the oil and $54 in labor. The last time I got my oil changed it cost me $170, so I feel like I'm being price gouged. Since the prior owner sold the business, things have gone way downhill there. Take my advice and never bring your vehicle to this place. They don't deserve your business.

Shuttle service when you drop off and pick up your car. The…read moreprice is a little higher than other places.

Our 1997 Subaru Legacy had a clutch failure and a transmission failure. This was a problem that…read moreother shops refused to deal with. Dexter worked with us going beyond the call of duty. After repairing the clutch, he found a used transmission (nearly impossible to come by). With both problems solved the car is back on the road and running great! We are very grateful!

wanted to update my review for Warren & Sons. this update should've been written a week following…read morethe first review. First, I want to say that my issue with my lights has now been properly handled and everything is working great. I truly appreciate that. Initially, I didn't have the best experience with one of the older staff members, as I felt dismissed when trying to explain my concerns. However, things completely turned around when I spoke with another associate at the front (a very kind and professional woman). When I asked if I could speak directly with a mechanic, she immediately went to get someone for me. She brought her husband, who I later learned is the son of the owner. From the moment he approached me, I could tell he genuinely cared. He listened, understood what I was trying to explain, and handled everything professionally and respectfully. He worked on my vehicle, fixed the issue, and took the time to explain what was going on. He also helped identify another concern with my horn and let me know we could schedule that repair. What really stood out is that after he worked on my vehicle, the issue completely stopped for a while, which shows he took the time to really look into it. Now that it's starting to come back with the change in season, I'll be returning to have it fully taken care of. Because of this experience, I've changed my rating. Warren & Sons deserves a 5 star review. One negative interaction shouldn't define a business, what matters is how they handle it, and they made it right. If you go here, I highly recommend asking for Rick (the owner's son) or speaking with the kind woman at the front desk, they truly care about their customers. Support local Alaskan businesses!

I've been doing to the same tire place for ten years. And today I decided to give someone else…read more(closer to my house) a try. What a horrible decision. Pros: When I called in the morning they were able to get me in same day for a tire changeover Cons: Everything else. When you arrive it's unclear where you go to drop your car off. I wasn't sure if I line up at one of the garages or park and go inside. The parking lot was completely filled. So I took the first option. I was quoted one hour, and said I was going to get picked up to grab lunch, they said no problem we will call when the car is done. 4 hours passed, I called to see if the car was done. Thankfully. When I got in my car to leave one of the tire sensors was flashing telling me I had a flat tire. Which obviously I didn't. I went back inside and asked for my sensor to be reset. The guy at the desk was extremely rude and told me if my sensor wasn't working then it wasn't working when I brought it in. I was kind in letting him no I brought my car in with no issues other than the studs needing to be changed out for the season. He had someone grab my keys and reset the sensor for me. I didn't go back inside just grabbed my car and left. I am 99.8% sure a pair of sunglasses I left in the center console were swiped. I wasn't 100% sure so I didn't say anything but I'm very confident in that. Lastly. The price. I've been paying $70-90 for tire changeovers. This was $120! To sum it up - I don't recommend this place and will never be coming back.

Very fair, competent, and more than reasonably priced! Every time I use them I can be confident of…read morea good job and a square deal!

I had my vehicle's windshield repaired at this shop about 5 months ago. Unfortunately, the repair…read moredid not last, and the windshield is now having problems again. I returned to the shop expecting the owner to inspect the issue and provide a reasonable solution, but instead, he became extremely upset and angry. His attitude was unacceptable and completely unprofessional. Rather than taking responsibility and trying to help a customer who had already paid for a service, he chose to argue and become aggressive. A business should stand behind its work and treat customers with respect. I am very disappointed with the quality of the repair and especially with the way I was treated. I would not recommend this shop to anyone based on my experience.