I used to go to Butch at Superior Automotive exclusively, trusted Butch and his word without question. Then he hired Robin as his manager and things went downhill fast. I bought my wife a used Subaru Station wagon and after a couple of months driving it she noticed what she called, "A burning smell." I took the car to Butch and was told that it was the clutch and that it needed replaced, no problem fix it. Then we get the car back and we notice the same problem so we take the car back to Butch at Superior Automotive and this time he tells us, "It is the timing belt and that it needed replaced." Again I trusted him and told him to do the work. So we get the car back, still has a burning smell after driving it, took it to another shop (Professional Auto) and they tell me that my serpentine belt needs to be replaced, I had them fix it, we get the car back and the burning smell is gone. So a few months later I'm driving back from Wasilla and the Subaru over heats, I have it towed to Butch at Superior Automotive they look at it and tell me that it is the thermostat and that it "needs to be replaced." I ok the charge, $185.00 and the next day we go pick up the car. Not 10 miles from Superior Automotive the car over heats again, take it back to Butch at Superior Automotive and now it is the head gasket, like a fool I trusted Butch again and had the work done at his shop. We get the Subaru back and the check engine light is still on, at this point I was frustrated and I took the car across the street to Schuck's Auto Parts had them scan it and I was told that it needed a new coil pack, I figured I would do a full tune up so, I bought plugs and all four coil packs. Replaced all the plugs and coil packs, check engine light is still on so I call Superior Automotive and I speak to Robin and tell him the check engine light is still on and I would like them to look at it, over the phone Robin told me, "it's the plugs and they need to be replaced." I told him I had just done a full tune up and I knew the plugs were fine. He told me in a rather pissy voice to bring the car in and they would look at it when they could, it was with great reluctance that I dropped my wife's car off at Superior Automotive again. 2 days later I get a call and I am told the car is done and that I owed $185.00 for all four spark plugs to be replaced and that the problem was that I had put in one spark plug that was the wrong size, I knew better and I told them I wanted the plugs they pulled out of my wife's car, my wife picked up the car and the plugs after paying the $185.00. When she brought it home the first thing I did was to check the plugs and as I thought they were all 4 the same and they were the recommended plugs for her car. I told her to take the car back to Butch and demand that he explain why they told us one plug was different. Butch told her that what they meant was that one plug was, "gapped differently", he went on to tell her that now they believed the check engine light was due to a valve being stuck and that would be several thousand dollars to repair. He did reverse the $185.00 for the plugs, I have never returned to Superior Automotive and now I don't recommend them to any of my friends or family. It is a shame when a business throws away that kind of trust! read more
