Charlie, the service tech, repaired our 10 yr. old Bosch dishwasher nearly 3 years ago (replaced…read morefailed intake water valve); I was very happy with his service, and as another reviewer said, he gave me some great tips. However, when the valve recently apparently failed again, I called Charlie to set up a service appointment (3 times over a week and a half) and never got a call back. I wonder if he's still doing repairs or has retired. In the end, I called Bosch Customer Service and got a referral for a Service Tech, who did a great job.

Ken was incredibly kind and helpful. He was responsive and reliable. He went to Lowe's for me to…read morecheck on a product warranty. Overall, I was very happy with the service and would recommend!

Dave did a great job repairing my dishwasher and also as an extra bonus fixed my dryer gas leak…read morewhich the vendor that was hired for install failed to fix after coming back out. Quite dangerous. He's honest and reasonable and has only been repairing appliances his whole career. He will tell you when it's not worth a repair and when to get a new appliance. At this point if anything goes wrong, I know who I will call.

After first call I knew my choice was good!…read more Dave called before arrival ! He was super nice and knew what the problem was quickly ! Dave had the problem fixed in no time . Very pleased with the experience and would not hesitate to recommend or use his services again! Thanks Dave

Owned by a veteran He hires vets…read moreCompetent knowledgeable good service Repaired my oven Happy to have the opportunity to repay their contribution to our nation.

Billy from this company called me last night he was hired by LG to repair my washer and dryer Is…read moreunder warranty until 2026 When He called me last night from the gym, he request my paperwork, and said he call me back when he was done working out , when he called me back, it was extremely different attitude, He was rude to me and said he was not coming out to my house unless I paid him cash, Billy said I did not have a service warranty contract with LG and that even if I did have an extended warranty, they were not worth shit that I wasted my money and time on it because they do not honor it, and he would not honor it!!! he told me that I would have to pay cash for his time and parts and service, after him yelling at me for five minutes on the phone about my warranty. He then told me that the phone call was being recorded and I told him I was glad to hear that it was being recorded, but, in Illinois it is illegal to record a phone call without giving person prior notification at the beginning of the call , so I hope you did record it, so it can come out on how rude this man was to a fellow veteran I did try to explain several times that I had an LG premium Care extended warranty and he told me that I was screwed that they did not warranty it and that it was a waste of money and that he would not honor it again he repeated this to me several times before I ended up hanging up on him i'm not sure if Billy is military related but whether or not he is a veteran. He had no real reason to be rude and nasty to me. I don't know what his problem was, but I would never recommend this company or this person to go into anyone's house he is very unstable . Beware of this man belly and his company. his eggs are not all in the basket if you know what I mean.

Neb was very prompt and brought everything he might need to repair the oven. He gave me an accurate…read moreand fair quote. He was able to complete the repair in well under 30 minutes.

Svilen was very responsive - and came out to our home the same day we reached to him. He was able…read moreto quickly pinpoint the issue, and explain what needed to be done. Completed the appliance repair for us in approx 45 minutes. Amount estimated/charged seemed fairly high for less than an hour's work, as only a couple small parts were needed. Didn't receive a receipt or written breakdown of the repair work that was done - will be sure to request in the future.

Novak & Parker has been our go to provider since 1980. Always excellent service and pricing…read more Alex is a wonderful employee who answered all our questions and concerns. The big stores treat customers like a commodity and their prices are always higher. Alex shared all the advantages and warranty information for the GE Oven/Range we purchase, and it was installed in less than 1 hour. Can't say enough good things about the buying experience at Novak & Parker which is rare nowadays at most appliance locations. Alex is a valuable asset to your company ! 40 later we still get all our home appliances from a company that cares about its customers. Thank you, Lawrence McDermott

Not a great experience at all. Spent thousands on appliances, yet installers left an appliance with…read morean error code. Now I'm told I'll get a phone call in two days with an eta in the morning for that day. Who can operate on such short notice? Maybe people who don't work? How about giving me a reasonable eta to plan things (like maybe work?). Am I supposed to sit around all day twiddling my thumbs waiting for a phone call and then waiting for their arrival? Aside from leaving an appliance with an error code (laziness? Apathy? Incompetence?), this is what I'm left with? Aside from that, it takes multiple days to get any responses to my questions. I absolutely would not recommend this company to anyone, nor will I ever use them again.

Mike was great, he explained what he was doing with the dryer repair and was extremely efficient…read more Definitely would recommend!

My old dryer stopped working, so I contacted this company for service. They were very accommodating…read moreand scheduled an appointment around my work hours for the following day. The technician arrived on time, assessed the issue, and provided a clear explanation along with a reasonable price quote. On the scheduled repair date, the technician called ahead to let me know he would be running slightly late and gave an accurate estimated arrival time. He arrived as promised, completed the repair efficiently, and explained what caused the problem and how it was fixed. Communication throughout the process was excellent, the price was fair, and the technician was both knowledgeable and professional. I would highly recommend this company to anyone in need of appliance repair.

Brian is the man! He repaired our dishwasher and our oven! Very friendly and very reasonable…read moreprices. Highly recommend him.

Brian contacted me after my initial message about our washing machine agitator not working within a…read morefew hours. With a holiday and out of town trip approaching, we had to schedule for a half week later, but he was able to fix the problem in less than 15 minutes and was more than happy to allow me to watch and learn. His price was more than reasonable ($95+parts) compared to every other company ($130+parts+labor minimum) that I had looked into online. He was kind enough not to charge labor because of the short time. We will definitely use him again.

We had J and M Appliance and Repair come to our house a number of times. Jacob, who I assume is the…read moreowner, could not have been nicer and his customer service is stellar and his prices are very reasonable. He has put in a new garbage disposal for us, repaired our dryer and recently repaired our washer. He's never in a rush, he takes his time and does a thorough job. If we should ever need appliance repair in the future we certainly will call Jacob. So glad we found this gentleman. We highly recommend him.

Jacob diagnosed the problem over the phone and saved me from paying for a service call and,…read moreprobably an expensive repair on a 10 year old appliance. He will me my next call if the next time I need help.