The Best Car-Buying Experience We've Ever Had!…read more We recently purchased a vehicle from Lou Bachrodt Pompano Beach Chevrolet and I can honestly say this was the greatest car-buying experience we've ever had. Our sales consultant, Rory, was absolutely fantastic. He was professional, patient, knowledgeable, and, most importantly, he actually listened to what we were looking for.. Bill in the finance department was also an incredible asset to the dealership. He thoroughly explained every step of the financing process, answered all of our questions, and worked hard to find us the best available rate. Everyone we encountered at the dealership was friendly and welcoming. The quality of their vehicles is excellent, and they have a great variety of quality used cars on the lot. If you don't see exactly what you're looking for, they will more than likely be able to source the right vehicle for you in a timely manner. We are extremely happy with the vehicle we purchased. Even though it's a used vehicle, it looks and feels like a brand-new vehicle! I highly recommend Lou Bachrodt Automotive Group, and I especially recommend Rory. If you're in the market for a vehicle, ask for Rory when you walk through the door -- you will not be disappointed! Thank you to Hugh's team and especially Rory and Bill, for making what could have been a stressful experience such a positive and seemless experience!

The moment the sale was completed, accountability disappeared…read more I spent approximately five and a half hours at Lou Bachrodt Chevrolet Pompano Beach purchasing a used 2026 Volkswagen Atlas. The experience during the sale was initially pleasant, which makes everything that followed even more disappointing. Before leaving the dealership, I specifically pointed out a white substance or heavy residue embedded around the second-row climate-control panel. My salesperson, Jayden Francis, returned the vehicle to detailing for another attempt to clean it. The dealership's detailers could not remove it. I was then told that I might try using an acid or similar product myself. That suggestion alone was astonishing. I had just purchased a 2026 vehicle and was being encouraged to experiment with a harsh chemical because the dealership's own employees could not restore the interior panel. When I got home and properly examined the vehicle, I discovered that the condition was not merely cosmetic. The climate-control buttons were stuck or partially depressed and caused the system to increase and decrease settings without user input. Both rear USB-C ports were completely nonfunctional. The 115-volt outlet was inaccessible because its panel would not properly open. I notified the dealership immediately. My detailed email explained that the condition existed before delivery, was raised before I left, and had already been the subject of an unsuccessful detailing attempt. Rather than receiving a telephone call or substantive written response from an authorized manager, I was told that this was a service-related issue. That is an evasion, not a resolution. Of course a technician may need to diagnose the components. The actual dispute, however, concerns why the dealership delivered a vehicle with a condition it knew existed, who will authorize and pay for the complete correction, whether the contaminated trim will be replaced, and what transportation will be provided while the vehicle is unavailable. Those are sales and management decisions. The closing documents created an additional nightmare. The finance manager offered to place my documents on a USB drive rather than print them. I accepted. The drive displayed 15 filenames, but numerous files were unusable or empty. The dealership later emailed two PDF packets, but those packets included only a limited selection of the documents and did not reproduce most of the USB directory. Among the documents I did not receive in usable form were the final Buyers Guide, Buyer's Order, We Owe form, separately identified arbitration addendum, privacy notice, insurance affidavit, payoff authorization, and other transaction records. The documents that were supplied then raised even more questions. My installment contract requires 77 monthly payments, but the separate $1,200 GAP document says the finance and GAP terms are 72 months. The available papers also show different vehicle and cash-price figures that I cannot completely reconcile without the missing Buyer's Order. There were other issues too. The vehicle had pre-existing bumper scratches. A $250 repaint arrangement was discussed before I left, although I believe the dealership should have covered the entire repair. The vehicle came without floor mats, without a physical owner's manual, and with only one key. I am not claiming that every employee intentionally caused these problems. I am describing the result: a recently purchased vehicle with immediately discovered functional defects, incomplete and unusable transaction records, inconsistent contractual terms, and management personnel who have not provided a complete response. Lou Bachrodt Chevrolet was very efficient when it wanted my signature. It has been remarkably inefficient when asked to stand behind the vehicle and explain the paperwork. I strongly recommend that prospective buyers independently inspect every feature before signing, demand printed copies of every document, compare the term of every optional product against the financing term, and refuse to leave until every promise is written into the Buyer's Order or We Owe form. Based on my experience, I would not purchase another vehicle from this dealership.

Aidan helped us, very helpful. Highly recommend. 10/10 pompano beach fl. Was cool guy and kindread more

Bought an 2023 AMG E53 Coupe. Car was outside for me to test drive when I arrived. Vlad was my…read moresalesperson. On the test ride the car made a strange noise. I asked Vlad what that was? Drove car around some more and it didn't happen again. When we got back I looked at the brakes. I pointed out the left rear feels scored and possibly warped. I was told its just rust from sitting. Assured the car was inspected. Carfax showed Mercedes of Del Ray went over it. Was assured cars perfect. Next morning my wife goes out to the garage and sees hood touchups in 4 spots under artificial lighting. Took it out and put 50 miles on it Left rear brake was squeaking and I felt something in the peddle. Left rear brake has damage. Mercedes of Bonita Springs is going over the car next week. I'm scared! This is what I get for not being satisfied with my beautiful 23 E450 Coupe. That said the actual purchase aspect was quick straight forward and easy. Too bad they weren't upfront about the condition of the car. I asked if it was MINT.

Recently changed my opinion after doing research on the owner and his business I'm a big fan of…read moreindependent card dealerships and I'm a dealer myself, and I have to say the inventory here after visiting the showroom felt like being in a vault full of expensive cars like made me feel different about being around cars I've been around cars. My whole life was one of the best experiences I've had. Do you want the best experience Southeast auto showroom is probably the place to come if you can afford it just come and look.

I purchased a 2014 Porsche 911 4S from Southeast Auto Showroom in March 2020 and I have to say it…read morewas by far the best car buying experience I have ever had. Rich was very professional and extremely accommodating. He went well beyond my expectations in delivering the car which was exactly what I was looking for at a reasonable price. The vehicle was exactly as described. I would and highly recommend doing business with them to my friends and family members. Jeff May Lexington, KY

Matt O'Brian, the service manager went above and beyond to help me with my 2014 Lexus LS 460. He…read moregave me a huge discount on the work that I had done, and also provided a free loaner car. Matt was very responsive and professional. I was updated throughout the process as to the status of the car. Which is something most dealerships or repair shops do not do. I knew the car was in good hands. Additionally my service advisor, Deliah was very good. I would highly recommend this dealership.

We've been customers of JM lexus both for service and sales .. since 2015 !…read moreAlways impressed by the service and also we've been blessed by two wonderful service Reps! Casey for the longest time and for the past few years the wonderful Deliah Cordona. She is the epitome of good service with a smile ! No BS and very techie and truthful . She is a wonderful brand ambassador for the brilliant JM lexus service department . I've told many Lexus and Toyota owners to try them out and they've always come back satisfied . In this world of flaky deals you will never be disappointed if you book JM lexus for a service

The most smooth transaction. They offered me a price $2000 lower than my local dealer in West Palm…read moreBeach- for the 2026 Ford Maverick I wanted. Definitely worth the 40 minute drive. Thanks to Jean and Derik. I have a friend ready to buy the same vehicle. He will be in touch.

Sales people are totally professional. Met with Sales…read moreManager Michelle, and her and everyone else including the finance people were helpful, courteous, and a pleasure to deal with. But the "closer" and everyone I dealth with in there Service Dept, Body Shop and even the Managers all said the right thing and then did absolutely nothing to either answer a question honestly or even give the apparence of wanting to help.

HUGEE Shout out to Shane Toback! The Young buck was very knowledgeable and patience. He really…read moreworked hard to get me out the door in my dream car! Check him out!

I had the pleasure of working with Jonathan Boksa during my recent visit to Hendrickson Toyota, and…read moreI cannot recommend him highly enough! From the moment I walked in, he made me feel completely at ease. He was genuinely warm, personable, and extremely knowledgeable about the vehicles I was interested in. What truly stood out to me was how patient and thorough he was in answering all of my questions. I never felt rushed or pressured, which is so rare in car-buying experiences. He took the time to really understand my needs and made sure I felt confident in my decision. It's clear that Jonathan genuinely cares about his customers and takes pride in his work. If you're looking for a top-tier salesperson who will guide you with integrity and kindness, look no further than Jonathan Boksa at Al Hendrickson Toyota!

When purchasing a car, it is crucial that the dealership you choose be a relationship-based…read morebusiness. That creates trust and loyalty on both sides. When my wife and I arrived, we saw a salesman immediately come to approach us as expected. However, instead of getting a shark, we were approached by Phillip. Not only was Phillip kind, he was informative and dedicated. And it went beyond that. The entire staff at this dealership couldn't be more kind and accommodating. It was like going to a relative's house for an occasion. All that was missing was the hugging and kissing. They all recognized the importance of getting a person behind the wheel of a great vehicle. And to add to this, we came back the send day to discuss the possibility of making a deal and we brought our daughter who was shopping for a vehicle as well. Imagine the feeling when your daughter gets smitten with a car and now the dilemma of considering 2 vehicles becomes a nightmare. Coconut Creek Mazda seemed to have a "Help Dad" procedure that helps prevent heart-attacks. From Phillip to everyone else in sales, finance, service, insurance and management, peace of mind is part of the business model here. And while I knew that I was shopping for 2 vehicles (stress inducing (LOL)), I am grateful I was able to find both at the same place. Thank you for making my family a part of your family. We look forward to enjoying the road with our Mazdas.

I feel compelled to write this review due to the horrendous service I received at Coconut Creek…read moreMazda. I had an appointment scheduled for 2:30 PM to address a simple slow tire leak. Upon arrival, Nina informed me that the appointment wasn't actually for service, but merely to write up the service order, and that it could take up to 45 minutes just to bring the car in. She immediately had an attitude, as if it were my fault for asking a reasonable question. That raises the question--why bother making an appointment at all? After 45 minutes passed, and then even at the 1 hour and 15 minute mark, I was told they were still looking for the leak. However, when I went downstairs, I saw them just bringing the car in. At that point, it was clear I had been misled. When I pointed this out to Nina, she seemed caught off guard and didn't respond professionally. Instead, she walked away and brought over the service manager. The service manager, Daniel, offered a loaner car, which completely missed the point. This was supposed to be a simple tire repair, and by then I had already been waiting 80 minutes--with an appointment. Offering a loaner at that stage was not a solution, just an inconvenience. Despite this, he continued to push the idea. Eventually, I received my car back after about 90 minutes, along with yet another display of poor attitude. It's also worth noting that Nina avoided further interaction after being called out for giving inaccurate information. After doing some research, I found numerous negative reviews about the service department at Coconut Creek Mazda, which unfortunately aligns with my experience. This will be the last time I bring my vehicle there. I also made it clear to Nina and Daniel that I would be sharing this review, and their response was essentially dismissive. My recommendation: avoid having your vehicle serviced at Coconut Creek Mazda. There are plenty of other places that will treat you with respect and provide quality service. Coconut Creek Mazda please consider me divorced for this dysfunctional family.

We went into the Mercedes dealership hoping to find the deal we were looking for, and we had the…read morepleasure of working with Christopher Lizama as our salesperson. From the moment we walked in, Christopher made us feel comfortable and welcomed. We had called ahead about a vehicle we were interested in, the 2027 GLC300. We were very pleased with our experience working with Christopher and his manager, Jose. They both made the entire process as smooth and flawless as possible. Thank you, Christopher, for making this such a great experience. We left very happy with our deal and truly appreciate your professionalism and help throughout the entire process.

5/5 Stars - Beyond Impressed!I cannot recommend this place enough! We visited on a busy night, and…read morewhile there was a wait, it was worth every single minute.The collaborative team effort here is truly impressive. From the moment we walked in, multiple staff members acknowledged us, welcomed us, and made us feel right at home. The manager, Jose, was incredibly patient. He answered every single question we had with absolutely zero sales pressure from Jose & Chris. The entire transaction went through flawlessly.Most importantly, I want to thank our wonderful sales advisor, Christopher. He was so much more than just a car salesman to us; he acted as a deeply trusted advisor throughout the whole process. Christopher helped my husband and me find the perfect vehicle. He listened closely to our requests, helped us narrow down our search, and guided us as we test-drove two vehicles.Christopher (Austin Lizama), thank you for going above and beyond! We truly appreciate it. This is one purchase I am incredibly pleased with. Highly recommend this place and their wonderful staff!

If you bring your car anywhere else you are probably paying too much. I just purchased a 2014 G63…read moreand was quoted over $15,000 of needed repairs by another shop. I walked out of Exclusive Auto with a $1600 bill. They are extremely knowledgeable, thorough and do excellent work. Being able to find a shop with this type of honesty is rare and priceless. DO NOT BRING YOUR CAR ANYWHERE ELSE !!

I suppose this was all just a strange dream I had then huh you scam artist...On top of this $6600…read morereceipt for labor I spent $7400 on a used engine. Typical scum bag.

I had a great experience & Duane Hall my client advisor was excellent to deal with…read more I love my new car & recommend Duane Hall @ BMW of Coconut Creek

Absolutely horrible experience with Morgan BMW Coconut Creek. I have a 2025 BMW 430i Convertible,…read moreand they are refusing to cover an issue with the convertible top. This is supposed to be a luxury vehicle backed by a premium brand, yet when there is a problem with a nearly new car, suddenly nobody wants to take responsibility. I did not spend this kind of money on a BMW to be told that a problem with the convertible top is simply my problem. The most frustrating part is the complete lack of customer care. Selling you the car is easy--standing behind it after the sale apparently is not. If you're considering purchasing from Morgan BMW Coconut Creek, I would seriously think twice. Ask yourself what good a warranty or a luxury dealership is if, when something expensive goes wrong, you're left fighting to get it covered. I expected BMW-level service. What I received was excuses, frustration, and disappointment. One star because zero stars isn't an option.