Mancinis was great to me. They are. Very professional. And they take their time with u. They found…read morethe right bed for me. It was delivered in s week. Took my classic day bed away, and put new bed up. I am very happy with my new bed. Thank u

We came here not really knowing what we wanted. Kami met us up front and walked us through the…read moredifferent options. She made the experience super each as she showed us all the options. We were super happy with the bed we ended up choosing. I highly recommended this store and Kami. Great value for the bed we picked!

UNFORTUNATELY STRONG RECOMMENDATION TO STAY AWAY FROM THIS STORE. They can't seem to manage a…read moredelivery of a mattress for my son. They require a delivery fee of $100, but this far have cancelled 3 delivery dates for unknown reasons. We are now over a week past the promised delivery date and still no mattress has arrived. This company will only change their delivery policy if people avoid this store. Unfortunately I have to strongly recommend people to stay away from this store on El Caminor Real in Menlo Park.

HORRIBLE EXPERIENCE WITH DISORGANIZED PEOPLE. I went in, selected the mattress and they said we…read morewill deliver in a 12 days. She then said it could be delivered in the week becuase it was in stock in Fremont at warehouse and it would be delivered by their "Direct Service". 10 days later, Thursday, no mattress. I called Menlo Park and had to leave a recording. I got a call back saying she was on vacation last week and was addressing the issue now. She called back and said could they deliver on Saturday. On Friday She called back and said I would have to cancel the order and reorder so they could ship by regular service. She also indicated they could not find the mattress in stock and would call me when located so it could be purchased on a new order for Saturday delivery. I told her to cancel the order as I could go many other places and get it sooner without all the confusion and hassle. Saturday rolls around and the mattress shows up. Monday Mattress Firm calls me and threatens me with credit reporting that I did not pay for the mattress because they already refunded me the money on my credit card. They are a never ending nightmare of confusing disorganization.

Knowledgeable friendly and fun staff. Shopping at Harvey was a wonderful experience. The staff…read morelistened to our needs and wants and helped us to make smart choice for our lifestyle.

The owners at Harvest Furniture are absolutely wonderful incredibly kind, attentive, and genuinely…read morepassionate about what they do. You can tell they truly care about their customers and take great pride in their work. The quality of the furniture speaks for itself, but the service takes the whole experience to the next level. They definitely deserve all the praise!

I ordered two identical dressers - chests online. They offered a discount and everything went…read moresmoothly and also to picking up the dressers at the San Mateo location. The pick went smoothly and I received good help getting them loaded. But these were knock down pieces and they needed to be assembled. I had a lot of problems, and did not succeed, in getting them aligned properly and looking correctly. Yes, they work, but the assembly came up a little short.

Meiling is by far the most amazing part of my home furnishing experience. She went above and beyond…read moreto make sure we got everything we needed. Whatever she gets paid there, she deserves triple!

BUYER BEWARE Believe the negative reviews on:…read more- defective products - ridiculous delivery delays and - the deceitful sales practices. Buying from Costco is a much better option. The Costco service and warranty are so much better. The Human Touch distributor is super accessible, very friendly, and they do in home service as well!. Here are the RTB People affiliated with the Menlo Park store. Note: They own the other 2 locations in San Mateo and Sacramento as well. Cody Paz (Store Manager) Robert "Rob" Walker (Franchisee) Juan Garcia aka "JG" (Delivery guy - not in store) In-Store (Scam Scene) Service at Relax the Back is deplorable. The sales floor guy (Middle eastern guy) completely ignored me when I walked in. The Store manager Cody came over to me, but as with all Sales professions, Sales people are nice and helpful right up until the money has left your pocket. Cody would be no different. I went in to Menlo Park to buy a massage chair on 10/28/24. I found one (The Human Touch) as soon as I walked in and was ready to take it home that day. Cody talked down about the chair's color (blue), which I didn't mind, to make me not like the chair. The chair was on sale, so he upsold me to a $11k chair ($10,911.41 total out of pocket), the Quantum Pro by Cozzia. The chair was $1,000 off online, but I didn't know this. Cody promised me he'd beat any deal online. He swore by the service, saying if anything was wrong they will right the ship. He was doing his job and selling me hard and fast. He offered me a $1,000 discount, free white glove delivery service ($650), and a free pillow. The catch: The chair wouldn't be delivered for 2 weeks. I asked Cody to confirm the delivery date. He said it would definitely be there in by 11/11. He said that I could come in daily and use the chair *WARNING: Here's the BIG problem I ignored. * Cody said there might be a problem getting the chair because he didn't see one in the warehouse. I offered to buy the chair he had on the floor, but he said no. He then said there was one in the warehouse but it was marked as defective/RMA. Eventually he said he found one, so we completed the sale. I left the store with my pillow in tow. I wanted a Tempurpedic pillow, but he talked me out of that too. I visited the store maybe twice in the 14 days I was waiting for my $11k massage chair. Each time the other floor sales guy ignored me and Cody's "nice-happy to help" sales guy mask came off. Cody was impatient with me, which was weird, since each time I was in the store, I made a purchase. Crazy right? Delivery Experience (Terrible) I never asked Cody for delivery updates. I just trusted him that it would arrive as promised. It did not. Cody called me on 11/11 asking if the delivery guy reached out to me, to which I responded no because he hadn't. Cody then gave me Juan's name and number and said if he doesn't reach out today 11/11, he'll definitely reach out tomorrow 11/12. I phoned & texted Juan to get a delivery date and time and he was dismissive and disrespectful. He said they couldn't deliver until Thursday 11/14. The order was now late, so I cancelled it on 11/11 at 7:13pm via an online request to cancel. Rob Walker calls me after hours to try to save the sale. Make no mistake about it! I noticed the chair was already unboxed and was defective. He unloads it in my place, and leave. I go ask him to plug it in to make sure it at least works. He plugs it in, the light comes on, so he says "It works!" while running out of the door without doing a test run. Juan said "If there's a problem, you can just call the store." After I insist, he agrees to do a test run. The feet attachment moves. He said okay it works and leaves again. *Well the rest of the chair didn't work. $11k dollars, 2 weeks later & time wasted.* I believe they sold me the defective chair Cody said was in the warehouse. At 4:35pm, I call the store immediately. Cody asks me to do a bunch of troubleshooting things I've already done, and then tells me he's on his way. I don't want this. I ask to have Juan take the chair back but he insists he wants to check it for himself. Same result. I ask them to take the chair back but they want to keep trying to figure out the problem. On 11/13, Rob admits neither of them know anything about the chair because it's so new. Now it overheats. I mention to Rob and Cody that I didn't really get the $1,000 discount Cody offered. They both refused to honor it, and maintain their deceitful sales practices. I cancel, ask them to remove the chair since it's not working and refund me my money. To keep an unsatisfied customer out of the store away from potential customers, they gave my refund check to Juan to deliver to me. Never knew Jacki til this review. I hope my review helps you get a better deal/service from them. It's wild how they attack you because you gave them feedback on an experience they created for you, instead of fixing their problems. Costco is the way to go!

I realized I might be having low back pain from the lack of lumbar support on my Steelcase Leap and…read moreHerman Miller Aeron - which I've been using for basically a decade at this point, so I started researching the perfect office chair. I spend a ton of time at my desk for work/gaming, and my research took me in the direction an Anthos chair which apparently had amazing lumbar support. I went to Relax The Back solely to try that chair out thinking it was gonna be the winner, didn't really like it, then Cody steered me toward a chair from a brand I'd never heard of (Lifeform). Very little information about the smaller company online, but working with Cody - who is awesome (and amazingly patient) by the way - he guided me to probably the best chair in the world for me. I bought the chair ~3 months ago but am just now reviewing it, and I love it. Thanks for all your help Cody, I'm glad I took the risk on this unmarketed chair thanks to you steering me to it! As an addendum, I normally leave reviews on Google and then copy/paste the same one to Yelp whenever I have a good experience with a company. I'm glad I never looked this place up on Yelp before I went because I would have been dismayed by all the 1-star reviews. My experience was the complete opposite, Cody was very very reasonable and communicative throughout the whole process, and I'm glad I bought my expensive chair here.

Christopher was very knowledgeable and helpful for my visit. He made it very convenient to buy a…read morenew mattress.

Better costumer service. I still can't sleep on the mattress. The mattress was a lot harder than at…read morethe store. Was given a topper in order to remedy the problem. The topper was folded by the people who delivered it. The lump on the center is awful. See below.

Great selection of inventory, friendly staff, and patient. I couldn't have asked for a better…read moreshopping experience. Thank you!!

This is a smaller furniture place selling higher end sofas and sections as well as other furniture…read moreitems. We came in looking for a sectional and tried out a few couches that they had on display. Person helping us was very nice and patient with our questions although not extremely knowledgable about some of the products they sell.. she only works there part time, so if you happen to deal with her and you call/email, she might not respond right away. We were told they do not work on commissions, so there would be no problem contacting another salesperson with questions. There was another salesperson there that works full time, but we got the sense from her that unless she sees you as a "big enough" client, she will not waste her time. Mind you some of the sofas/sectionals we were considering would run starting with $6500. When we left we took some fabric swatches fully expecting to possibly order one of their sectionals. We were never told that if the swatch is not returned we would be charged $25 per swatch. We were also not told that we needed to return these swatches in a few days. After a week has passed and they realized that we would probably not be purchasing a sectional from them they started emailing and calling to return these swatches.

Beautiful, quality outdoor furniture at competitive prices!…read more Will purchase more items from Terra.

They say customer service is dead but it's alive and well at Terra Mountain View…read more.. We came looking for a replacement outdoor table and chairs, and perhaps a new pergola or umbrella. We had looked around online so had a decent idea of what we were looking for and what we didn't want (teak, for example). Annie and Maia were both very helpful -- letting us casually browse the selection outdoors and indoors, answering questions whenever we asked, and even looking up colors, styles, and delivery times for different configurations. Of course, what we thought we wanted wasn't what we bought -- glad we went to an in-person showroom. In under an hour, we settled on a table/chairs with expected delivery in 1 week (much less than we had thought). The price was fair -- more than Costco but less than other high end places. The furniture arrived when promised and setup happened quickly. They take all of the packaging away with them. Unfortunately, we noticed two small imperfections -- nothing structural but we expected pristine furniture for the price. Annie took care of it for us with no hesitation and four weeks later we had replacements. We've had the furniture for a few months now and are happy with our decision. Terra Mountain View is a recommended place for outdoor furniture.