I visited Scandinavian Designs on Black Friday to look for furniture for my new home. The sales associate who helped me when I first moved in back in 2014 had retired, but I was fortunate to meet MaryAnn this time around. She was incredibly helpful in guiding me through pieces that fit my style and needs. She understood that I wanted great-looking furniture while also being mindful of my budget. She walked me through the available promotions, including how I could receive 50% credit toward future purchases in 2026 when buying a mattress--something I wouldn't have known about otherwise. Her communication was thorough, and she went above and beyond by helping me secure a refund from another mattress brand I decided not to go with. When my furniture arrived, she even called to make sure the delivery was flawless and that everything met my expectations. This level of attentiveness and proactive communication was far beyond what I expected. Because of MaryAnn's outstanding service, I'll definitely remain loyal to Scandinavian Designs. Highly recommend! read more

I ordered two identical dressers - chests online. They offered a discount and everything went smoothly and also to picking up the dressers at the San Mateo location. The pick went smoothly and I received good help getting them loaded. But these were knock down pieces and they needed to be assembled. I had a lot of problems, and did not succeed, in getting them aligned properly and looking correctly. Yes, they work, but the assembly came up a little short. read more

Meiling is by far the most amazing part of my home furnishing experience. She went above and beyond to make sure we got everything we needed. Whatever she gets paid there, she deserves triple! read more

Just to say a few words about the exceptional service, product availability, easy loan application, and smooth buying process--we bought all the furniture for our entire house from Scandinavian Designs. MeiLing took great personal care of us during every visit. Even more impressive, over a year later she still remembered us and kindly repaired our furniture for free, even though it was no longer under warranty. That level of care truly meant a lot to us. We will be lifelong customers of Scandinavian Designs and MeiLing. Thank you once again! read more

Meiling at Scandinavian Designs in San Mateo is absolutely amazing. She helped us when we first bought furniture for our entire house, and even an year later she still remembered us when we came back. Her service goes far beyond the sale -- she even helped us resolve a repair issue that was outside the warranty period. Meiling is knowledgeable, patient, and genuinely cares about her customers. Because of her, the experience was smooth from start to finish. We ended up furnishing our whole home here and will definitely keep coming back. Repeat customers for life! Highly recommend asking for Meiling if you visit the San Mateo store. read more

I've generally liked this furniture store, which is why our family shops here occasionally. Unfortunately, a recent visit left them feeling unwelcome due to a sales rep's rude and condescending behavior. The female associate spoke to my parents in Cantonese and said, "You're here again? What else are you looking for?" when they told her they were just browsing. The tone was dismissive, condescending, and made my parents feel like an inconvenience rather than valued customers. This lack of professionalism is disappointing and I hope it gets addressed. read more

Service, selection, value. Yes, yes. Yes. We hit the sale on the nose - could not have asked for a better selection to furnish our house with - bed. Sofa. Mattress... to compliment the oversize chaise we purchased few months ago. And Meiling has been a joy to work with and to work us some great deals. She knows her stuff - and she made the whole experience smart, sophisticated and fun! We've had so much fun! And we're so excited to take delivery of our new house furnishings in a few weeks! read more

Ling's service was really helpful and she could offer very professional recommendations on the furniture selections, including fabrics/material options, styles, etc. would really recommend to come the store and shop around read more

Beautiful European style furniture from dining sets to sectionals to bedroom sets and office furniture. Good quality but expensive. What isn't nowadays? read more

Oh so rude. Unfortunately, not all salespeople are the same. I spoke to one of the salespeople with a Vietnamese accent and he was really impatient and didn't want to provide any assistance (not even willing to answer a simple question) probably because I was speaking to a different associate before speaking to him. Very condescending attitude. read more

I recently purchased several pieces of furniture from Scandinavian Designer and I'm extremely happy with my purchase. I especially wanted to recognize Maryann. She was incredibly helpful and knowledgeable. Her customer service was fast and friendly, and she quickly and effectively resolved an issue for me in a timely manner. I would give Maryann 5 stars for her exceptional assistance. I highly recommend Scandinavian Design to anyone looking for new furniture pieces. read more

I miss the Woodland Hills location. Good service, great sale prices and selection. We have bed linens and patio furniture from here. Great designs read more

They have a great selection of furniture at a fair price! Robert was also very friendly and attentive to my boyfriend and I when we were looking for a dining table. Thank you Robert! Definitely coming back to furnish the rest of our place. read more

Good selection. Meiling and Ron are great helps! They know their furnitures here. Delivery can take a while if costume order

Have been buying furnitures from them for years. Reliable and good customer service. My experience is they always back up their merchandise. Anything went wrong they will take care of it all the way. One time the cabinet I purchased from them the door just tiny little bit almost not noticeable misaligned and I contacted them they right away send professional repair specialist to contact me to come fix it. Very efficient . Thumb up! read more

This is a very late review. Terrible quality! I bought 3 bar stools/chairs about 5 years ago, the Bastian counter stools, and after just 2 years, it started falling apart. The seams on the fake leather opened up on one side, then after a few months, the other side of the chair also fell apart. This happened on all 3 chairs ! I called them after the 2 years to complain, but they would not give me a refund or replace them. I will never buy any 'leatherette 'chair from them again ! Very poor quality! Please see photos: read more

Scandinavian Designs - Home Decor Near Me - San Mateo, California

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Customer service is terrible! We bought outdoor furniture last year, and have seen some weird damage to the upholstery on the cushions. During the wet winter we even made sure to take the cushions and store them in our garage. My issue is that when I followed up and complained to the store (a couple of times), and sent them pictures, both times I was assured that a manager would follow up. I am still to hear back from the manager. Sounds like they are keen to sell the product, but do not want anything to do with you post sale. read more

Scandinavian Designs - Outdoor furniture damage - Home Decor Near Me - San Mateo, California

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I love the designs at Scandinavian Designs! And their customer service is also great! Meiling and Maryann were very friendly and helpful, and helped us get the best value and deal on our purchase. Even Lorenzo was extremely helpful! We placed two orders close to each other. Lorenzo tried to get both our orders shipped together. When that didn't happen due to some confusion at the warehouse, Meiling went above and beyond and actually delivered it herself on her way home! I appreciated it a lot!! The friendliness and fantastic customer service that Meiling, Maryann, and Lorenzo provided us has definitely helped ensure that we will continue to visit this branch of Scandinavian Designs for future purchases as well. read more

My favorite furniture store in the Bay area. Beautiful European design and good service make it a good furniture shopping experience. They have everything from sectionals to dining tables to beds and office furniture. You can also find great accessories and design art for your home here. Prices are high., but where are they not. read more

Customer service is awesome!! Highly recommend! Maryann and Meiling were super helpful!! read more

I bought my first big-purchase couch from here ~2 years, it's sleek, modern, super comfortable, and holding up like a champ. I can't foresee any reason I'd get rid of this couch in the next 20 years unless there's an unforeseen dog incident. The customer service here was TOP notch. I felt no pressure to purchase anything and enjoyed walking around the shop at my own pace. I live on a 2nd floor and the two delivery gentlemen got this giant couch up the stairs, around a corner, under an awning, in between two posts, and into my apartment. Absolutely incredible, I have no idea how I'll get it out. This is my permanent residence now. I went back a few months later and bought a nice little coffee table, it took a few weeks to get here with supply chain issues, but was totally worth it. And the prices, yes. read more

I had a comfortable shopping experience here and am happy about the furniture we're in the process of buying from Scandinavian Designs! Compared to big box stores in the value sector like Living Spaces and Ashley HomeStore, the sales reps here are laid back and don't helicopter you to death. Instead, everyone we talked to here was very warm and helpful without being overbearing. That put me in the right state of mind to slump into sofas and chairs galore, admiring the designs instead of running away from anyone. The finishes and materials on the pieces here are on par with Pottery Barn and Crate and Barrel, but the prices seem to be much, much cheaper. They have a good range going from spaceship-looking modern furniture, to the millennial basics (grey chaise sectional, clean lines, life top table etc,) and show rooms straight up ripped from a timewarp to 1960 (going ALL in on the MCM look.) I wish their sale covered a wider selection of their assortment, but I guess this gives me a good reason to follow them online for the right time to strike on some pieces that looked amazing in store. I'm a fan! read more

very nice experience today. salesperson (Richard) was pleasant, accommodating and knowledgeable. sales gal behind counter was also very helpful. read more

Scandinavian Designs is a reliable source for high quality good value furniture. Most recently, I needed to find a bed frame for my kid who has found their own place. Here we found something they really liked for a reasonable price. Mei Lieng helped us when we came in on Dec. 24, thank you for being there on the Holiday. Everyone is so helpful and the products are very nice for your home. If you find something you like there, you should buy it. read more

TLDR; after 6 weeks of order placed and 4 week delays, hours of phone calls and emails sent to both corporate and san mateo store, they failed to deliver my dresser and I cancelled my order. Forget about it. If you value your time and energy, I'd avoid Scandinavian designs at all cost. Please check recent reviews of the store on google, I know I'm not the only one dealing with issues. I've was dealing with 4 week delays with Scandinavian designs and ultimately cancelled the order. I ordered a $2K dresser from them (vs custom made at different stores) because they promised delivery within two weeks. We just moved in to a new house so we prioritized early delivery as we had all our clothes in suitcases. Instead of ordering online, I figured it might be better if I order through the store directly so I called their sales associate Meiling whom I met when checking the dresser before and placed an order through her. The order process was not at all smooth (I should have known at this point) as it required back and forth on quotes, links she sent me (delayed by a day and she blamed the online team) where I have to make payments for. First delay: The day before the delivery, I get a phone call from store that the warehouse did not have my dresser so they need to push my delivery date to next week. Annoyed but it happens, so I schedule delivery for next week Second delay: Next week, I get a phone call that there are no delivery scheduled for my order and they do not have answers to why. The store manager Lorenzo said they should have never promised early delivery date because it normally takes 3-4 weeks minimum. I asked, can you please make sure we get our dresser next week, in which he replied: "can't promise for sure but confident." Third delay: we actually got a delivery notice the day before. When the delivery arrived, I noticed the product was damaged. I'm pretty frustrated at this point but refused the delivery due to the damage. Note, the store doesn't open until 11am so I'm dealing with online customer team because delivery happened at 9am. While they are very nice and responsive, I learned that they ultimately work with local showrooms so whatever the issue is, I had to go through SM brick and mortar store anyways. The corporate customer support team and the store has 0 communication channels so everytime I'm calling either of them, I need to explain the whole situation from the start. I give them a call at 11am. General manager Lorenzo is out on vacation. Another sales associate says he will reach out to another manager in store. I don't hear back for hours. Gave a call back and the manager in store says she never got a note to give me a call back (sigh). I explain the whole situation again and she places an delivery order for next week Fourth delay: I get a phone call from the third party delivery service. He tells me that the warehouse doesn't even have my dresser so he's not sure why the store told me my dresser is getting delivered. I texted Meiling asking what happened and she says she's not sure why the delivery guy called me before calling her (but why does that make a difference? Ultimately they can't fulfill my order AGAIN!) Another call from Lorenzo. Surprise - They cannot fulfill delivery. They offer 4% off my order as a compensation and my time, what a joke. At this point, I would have gotten custom orders delivered from other stores. There has already been so much delay that purchasing anything else would take longer. I wait for couple more days until I decided that I am done dealing with their incompetence and lies - called to cancel the order. I almost ordered some custom couches from them too so lesson learned and maybe I dodged a bullet. I would go out of my way to recommend against ordering any furniture from this store to anyone considering Scandinavian Designs. What a nightmare. read more

First time buying a sofa and we could not speak high enough of our guide, Meiling. She guided us through almost all the choices available patiently, giving us advice on different styles. She took care of the delivery schedule and made sure we were happy with the final product. I would recommend any one interest to buy to talk to Meiling first. read more

Had a really good experience at Scandinavian Designs. Came here to look for a desk after seeing one online. The store is centrally located with fairly easy street parking. The store itself also has a small lot. Looks modern and new from the exterior. Inside it is nicely laid out. A huge store with lots of furniture options. Really well made stuff at decent prices. When we found a desk we liked, it turned out to be a floor sample that was on clearance. The salesman that helped us was really accommodating and had it disassembled on the spot so that we could take it that evening in our car. There was also a small discrepancy in the marked price as it was mistakingly mislabeled. But they did the right thing and honored the labeled price. You don't get that type of service anymore at most places. Really loved my Scandinavian Designs experience and will return for my future furniture needs. read more

Great furniture and great service. Love our daughters new bed frame and matching shelving. Quality materials and looks amazing. It was a display set so we had to come back after they had time to package it up. Packaging itself was done extremely well and the guy even helps load it into the van. read more

My Voss sectional came after one month instead of three months which was a pleasant surprise. Installation was expedient. read more

Scandinavian Designs - Voss sectional sofa with reclining features. - Home Decor Near Me - San Mateo, California

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I've been shopping for furniture recently and have visited Room and Board, West Elm, Ana, Ashley, Living Spaces, Macy's, and a few others. I like Scandinavian Designs the best due to their selection, price, value, and customer service. The San Mateo store has more selection than the Cupertino or San Jose stores so I ended buying everything there. Scandinavian Designs carries Wood Castle furniture that has a great sense of style and wood selection. It's just on the pricey side! Romeo was very helpful and knowledgeable and one of the main reasons I chose to buy my furniture here and not another Scandinavian Designs or Room and Board etc. Ask for him when you shop here! read more

Scandinavian Designs - A very nice dresser from Wood Castle. - Home Decor Near Me - San Mateo, California

It was my first time at the San Mateo location. I went with the intention of buying one of their remarkably comfortable leather chairs. I was greeted by MeiLing. I am writing this review because MeiLing provided the best customer service I've ever had. I found the comfortable chair and continued to look around. MeiLing was low key but always available. I found 4 chairs I loved but couldn't find the right dining table. MeiLing surprised me by grabbing a chair and taking it to various tables until we found a combination that sang. I love my new furniture. The delivery and set up was stellar. Thank you MeiLing for creating this excellent customer experience. read more

This store is stellar with customer care. Thank you big Mike in their warehouse for the smile and excellent service. We have purchased furniture here for years and are so pleased with the quality of the products and wonderful personal care. read more

Pathetic customer service, pathetic delivery standards. I ordered a media center and art work from them over 3 weeks ago and they promised to deliver the same on the 10th of December. I even get a confirmation call from them a few days before delivery, but on the day of delivery, they only come with the painting and state that the media center is not in stock. Upon calling the San Mateo branch, they say that it shows in stock and is a system error and now they need to get it ordered from china or have it delivered from Seattle. And it will take at least a few weeks. In return, I ask them for a suitable compensation and they offer only $100. I ended up selling my old media center, have everything kept on the floor, based on their delivery confirmation. Now I am stuck with my television, and everything else kept on the floor and for this type of bad service they value their customer service for only $100? Most ridiculous customer service ever. Never buy anything from them ever. The worst furniture store, with the worst customer service ever. They should be ashamed of themselves. read more

I didn't buy any furniture, just looked around. We dropped in here after lunch because my friends were looking for new furniture. Overall, a very large store and the staff is friendly. We took our time and tried out a bunch of sofas and they didn't seem to mind. Lots of unique pieces, some that would probably take a lot of upkeep and not safe for little kids. read more

I was shopping for furniture. First of all they really do not have many attractive pieces on the floor. I finally picked up a small item. When came to the cash register, I paid cash. There was a store clerk who took the money from the sales person who was doing the check-out. The clerk then examined the $100 bills not only look through a light, but also scratched the bills a few times. If that's the store policy, I think it's too much. It took him a few minutes to look through just those few bills. It's the worst I have ever seen.,.,it was really done in front of the customer who most like would feel that he was not respected. The bills were withdrawn from the bank this morning. I will not shop there again! read more

Wonderful furniture store in all front! Nice collection at fair price. The style is more classic, not super modern. The quality is top notch, similar to pottery barn, crate barrel lines and much better than west elm. For this store particularly, all sales here are super nice, responsible, and patient to accommodate our requests and changes. Strongly recommend!!! read more

The customer service is legitimately amazing. Happy with the quality of the couch too, but the customer service is so good that we would return even with Scandinavean designs clearly a higher price point that places like Ashley Homestore (never bought anything from Ashley but the reviews on service were really bad during the supply chain backlogs and we didn't want to deal with that much frustration). Jordan, when we bought our couch (~October 2021) was extremely responsive when we had questions, and was extremely transparent about the lead time to get the couch. Romeo, when the transformer for our (motorized) couch broke, was extremely helpful and ordered the transformer for us immediately, sent us home with a loaner transformer so it would still work in the meantime, and followed up extremely politely when I forgot to send him a screenshot of the serial number of the couch (which I had promise I would do). Romeo then followed up very quickly when the transformer arrived. For reference, the transformer isn't part of the couch-they're standardized, so it's not like anything was wrong with the couch. Think of it as the power cord for your laptop breaking. read more

I love this store! The staff know their inventory and provide excellent customer service! I've worked with the San Mateo store for the past 20 years and am never disappointed! read more

Upon entrance, Marci was very friendly which made it easy to find the items my heart desired. Thanks Marci your kindness and attentiveness helped me to make the best decisions for my needs at this time. Love my new selections and the quality is one of the Best from Scandanavia. Marci I do appreciate your helpfulness, professionalism, and most of all your taste in fine art..... Great job!!!!! SG read more

I want to say that I could not be more happy with the service that I got from Waiman. I purchased a bedroom furniture in November and my mother purchased a bookshelf. I was concerned that the items might go on sale for Christmas or New year and Waiman suggested that I wait and have the furniture delivered in December. That way I would have 30 days Grace from delivery date in case the items went on sale. I checked today and one of the items did go on sale so I immediately called and got a refund. Waiman and the nice lady who answered the phone could not have been more accommodating. On another note, I love my Reflections dresser and night stands. This is furniture that will never go out of style and is made in America. read more